After a few problems accessing the website to review my pension, the wonderful assistance of the helpful lady at the other end of the phone managed to resolve my issues. My own fault, really, it's too... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This feedback is in relation to the call I had today with Paula Williams, she was more help to me in that call than I have had in the previous 3 months. She was patient and clear and took the time to... See more
Company replied
Jyoti, to whom I spoke, reassured me that flexible drawdown (not offered in the DB scheme) is not about withdrawing a lump sum (from DC). An email I'd got from Natalie (Lead Pensions Administrator) i... See more
Company replied
I have been working with TPT Retirement Solutions Matthew Mayhew in accessing my pension. Matthew is kind, professional, knowledgeable. Matthew responded well to all queries, and quickly. He is a good... See more
Company replied
Company details
Written by the company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contact info
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, United Kingdom
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4.4
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawal Query
I have a personal matter I am dealing with, the Associate I spoke with was highly professional and dealt with my request with care and empathy.
TPT's level of Customer Service is excellent and I would recommend them to anyone who is looking to have your pension pot in 'safe hands'
Thank you TPT
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon Annette, and thank you for sharing this with us - we're pleased that you felt your case was handled professionally and with care.
Good Customer Service
After speaking with Usman today I am more confident of my recent request being dealt with following previous responses via E-Mails etc to the Administration team.
I do feel the forms could possibly be worded better.
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
Hi Julie, and thank you for sharing your experience with Usman. We welcome all views on how we can improve our service so thank you also for your feedback on our forms, which will be noted.
Excellent service and supportive…
Excellent service and supportive throughout
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
Thank you for sharing this with us, Amjed - we're pleased to have been able to help.
Polite and helpful
Polite and helpful staff who gave clear answers, which made things very easy.
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
This is great to hear, Lorne - thank you!
Giving information efficiently and…
Giving information efficiently and politely
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
We're pleased you had a positive experience, Denise - thank you for sharing your feedback.
Andrew. From TpT
I spoke to a gentleman called Andrew today ...very helpful and friendly..
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
Vivien, it's great to hear this about Andrew - we're pleased that he was able to help you with your query. Thank you.
Angel made the experience…
Angel made the experience brilliant,quick,informative and listened to my requests,
Thank you definitely lived up to your name
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
We're really pleased to hear this - thanks for sharing it with us!
Raj was incredible helpful and I…
Raj was incredible helpful and I received my form quickly.
April 14, 2026
Unprompted review
Reply from TPT Retirement Solutions
Hi Christine, and thank you for taking the time to tell us about your experience with Raj - we're pleased he was able to help.
Reply from TPT Retirement Solutions
This is great to hear, Sarah - thanks for sharing your feedback with us.
Excellent service
Call handler was very polite gave he gave his name and dealt with my enquiry promptly, efficiently and professionally.
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
We're really pleased to hear this, Lesley - thank you for taking the time to share your feedback with us.
Great teephone manner .ajent Ismail was exelent very…
Your ajent Ismail was exelent very polite anfd helpful.
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Thank you John for sharing your experience with Ismail - we're pleased to have helped.
Best customer service I have ever…
Best customer service I have ever received. Extremely knowledgeable, helpful and patient. Also warm and friendly.
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Hi Clare and thank you for taking the time to feedback - we're pleased we were able to help!
Great service and team
One again, superb service and staff member. Support was great, help find solution to uploading docs issue. Very grateful indeed 👌 Highly recommended them…👏
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Thanks Glyn for your feedback - we're always happy to help and are pleased to have been able to support you with your query.
Great and clear support and advice by…
Great and clear support and advice by the staff.
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon Walter, and thank you for taking the time to tell us about your experience. This is great to hear - we're pleased we could help resolve your query.
Reply from TPT Retirement Solutions
Hi Sam, and thank you for letting us know about your positive experience with the team.
I have contacted tpt since January…
I have contacted tpt since January asking for retirement forms to be sent via post and as requested sent ID (driving licence) with a change of address being 13 The Maples, Humberston DN36 4BT. It has only been today speaking to Raj that hopefully this is all in hand and I will receive the necessary forms to go ahead with my pension and retirement plans.
April 16, 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon Janet, and thank you for letting us know that this has progressed with support from Raj. Please come back to us if you need anything else.
As an aside, as your review contains some of your personal information, it might be worth changing or deleting it to make sure that it cannot be misused elsewhere.
Thank you
TPT Retirement Solutions
Access Code
Luckily spoke with very pleasant and helpful lady called Paula. I needed my user ID which I had no record of and then we needed to reset my password but problems with emails. Spoke the next day and all was resolved.
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Hi Sheila, and thank you for taking the time to share your feedback with us. It's great to hear that Paula was pleasant and helpful - please don't hesitate to contact us if you need any further assistance.
Prompt and informative when dealing…
Prompt and informative when dealing with my enquiry. I feel confident my request has been dealt with professionally ~ Thank you
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, and thank you for taking the time to share your feedback with us.
Reply from TPT Retirement Solutions
Many thanks for the positive review, Louise.
After a few weeks of phone calls to…
After a few weeks of phone calls to tpt, I am very grateful for the help that Jyoti has provided in getting my issue sorted.
April 15, 2026
Unprompted review
Reply from TPT Retirement Solutions
Hi Simon, and thank you for taking the time to share your feedback with us. It's good to hear that Jyoti was able to help you to get your issue sorted - please don't hesitate to contact us if you need any further assistance.
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