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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Shoppers experienced severe delivery delays, waiting several months for their merchandise without receiving any proper shipping confirmation or tracking updates. Many people reported that orders remained completely stuck in pre-shipment stages at the warehouse for weeks on end. Additionally, consumers strongly complained about receiving extremely poor quality apparel that looked nothing like expected. Reviewers also noted that customer support channels were completely unresponsive, leaving people trapped in endless loops without receiving proper assistance or refunds. People trying to cancel their missing purchases found it impossible to reach anyone by phone or email.

What people talk about most

Order

Users describe profound dissatisfaction regarding their orders, frequently reporting that months pass without... See more

Product

Clients share profound dissatisfaction regarding product orders, frequently experiencing severe delivery... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently highlighting extreme delays where... See more

Customer communications

Reviewers highlight deep frustration with customer communications, reporting endless loops, unresponsive... See more

Website

Customers consistently note negative experiences with the website, warning others not to buy merchandise due... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed order 9/13. Says delivered on 12/9 but nothing was in my mailbox (which requires a key to access). Filed three claims with USPS and they say they have seen nothing. Asked TPUSA respectfully... See more

Rated 1 out of 5 stars

Never received order. Like others, I was patient given the circumstances of the horror that happened with Charlie. Wanted to support them. Order took over 3 months to show ‘shipped’ which then sat a... See more

Rated 1 out of 5 stars

Took 16 weeks to get my order of 3 t-shirts. I understand demand was extremely high and I ordered directly from TPUSA, my review is not solely based on long lead time for my order. $115 to get the... See more

Rated 1 out of 5 stars

19 weeks and no merchandise while they continued to sell the same shirts at events. Requested a refund and no response. Now, they blocked my email. "TPUSA Merch (StoreXTPUSAmerch.com) Your messag... See more


1.4

Bad

TrustScore 1.5 out of 5

47 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.4

All reviews

(47)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT fall for this site

Do NOT fall for this site. It is a scam. Fortunately, I only ordered one shirt. Make sure you perform due diligence. The Chinese lettering started appearing on email replies, immediately knew something was going on. Disgraceful, sub-human beings.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Website

Would give less than a one star review if I could! Scam website, scam company. They won't give you your order or answer back customer concerns. Lots of sketchy things about them once I looked into them. Random chinese location for the company address, and when you put the url in for the website, it brings you to the webpage but it's entitled something else entirely. Complete scam; many people have fallen for it, but don't you fall for it

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

Couldn’t tell you about the product it self but I can tell you they’re not truthful about receiving you product when they tell you it will arrive so right off the bat to me is bad customer service be truthful and let people know when they might receive their product so people could make an informed decision if they still want that particular item!

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Same thing as other person rated and…

Same thing as other person rated and wrote review happened to me. Venmo is taking care of it for me and getting me a refund. This site is fraud! Do not order! When you look at the bill at first it is to a company that looks to be located in China. Final purchase went through to somewhere in the UK.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam, Not Legitimate

I visited the TPUSA.COM website for shirts and hats for Charlie Kirk and was directed to TPUSA.clothing. I ordered $209.00 worth of merchandise for my kids and myself. I was sent a confirmation number and was told I would have delivery within 12 days and I would be provided tracking. I began to feel uneasy when I didn't hear from the company or receive any emails updating me on the status of the order. I began emailing and sent 8 emails with absolutely no response, I even threatened them into doing the right thing but still to this day have not heard a word. I asked for a cancellation and refund but still have not heard anything. Today on Facebook I read similar situations leading me to believe this is a scam. Can't trust anyone and how sick and twisted can you be to capitalize on such a tragic situation.

September 18, 2025
Unprompted review

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