TrackerTeam Reviews 3,814

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 615 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, helpfulness, and extensive knowledge. Customers consistently highlight the excellent service, noting that everything was handled efficiently and that technicians were particularly skilled and meticulous in their work. Many people appreciate the clear explanations provided, ensuring they understood the products and their operation without feeling rushed or pressured. However, some reviewers were not happy with the after-sales service, citing issues with unreturned calls, delayed repairs for faulty products, and a lack of follow-up on system problems. A few other people also felt that the initial product provided was faulty and that the company's communication regarding repairs and replacements was poor.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Product

Reviewers mention positive feedback about product, often highlighting the knowledge of sales representatives... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are... See more

User experience

Users describe positive interactions with user experience, frequently highlighting seamless and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer. Engineer assigend to me was Harvey. Came on time... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yas who explained what happens and arranged for a callback with the engineer to fit the Ghost Immobiliser to my car. Yas was very knowledgeable and made me feel comfortable and assured abou... See more

Company replied

Rated 5 out of 5 stars

Marcus was great on the initial call, ran througj the options clearly, he even suggested my new car had some of the equipment built in already which saved me buying an additional tracker. No pressure... See more

Company replied

Rated 5 out of 5 stars

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently. He definitely... See more

Company replied


Company details

  1. Car Security System Installer
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. GPS Supplier
  5. Telematics Service

Written by the company

Tracker Team is based in the North of England, operating throughout the UK fitting Trackers and Vehicle Immobilisers. We are a Private Independent Company offering all available manufacturers with an unbiased approach and genuine advice to suit your needs. All are engineers are DBS checked & Thatcham approved. Please call us and we are happy to help you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service from Paul fitting my…

Great service from Paul fitting my Ghost alarm, Paul is extremely clean and tidy and done an amazing job, Also I’m very happy with my alarm and the process of buying and the fitting was very simple 👍👍

January 6, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Alan,

Thanks for your review. We're glad to hear that you had a good experience with us.

Rated 5 out of 5 stars

Hi Paul bourne the technician arrived…

Hi Paul bourne the technician arrived early for the job got on with it explained everything as he was doing it showed me wot todo was very clean efficient and would definitely ask for him to work on my car again A4 Quattro thanks again tracker team especially Paul 10 out of 10

January 7, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have had a great experience with us and your engineer!

Rated 5 out of 5 stars

Very helpful and well explained

Very helpful and well explained, within short off time , highly recommended

January 7, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you have received very helpful and well explained service from our team! We appreciate your high recommendation, thank you.

Rated 5 out of 5 stars

Great Service

Great communication, polite knowledgeable fitter, very happy with the service

January 6, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

We're delighted to hear that you've had such a positive experience with our service. Thank you so much for kindly taking the time to share your experience and feedback with us; it's greatly appreciated!

Many thanks,
TrackerTeam

Rated 5 out of 5 stars

Great experience

Team were polite and kind. Made it easy to understand without being pushy. Tolerant of my lack of understanding on how the system works.

January 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

We're delighted to hear that you've had such a positive experience with the team, and that they were able to assist you with understanding how the security system works.

Many thanks,
TrackerTeam

Rated 4 out of 5 stars

Purchasing a new or pre-owned vehicle…

Purchasing a new or pre-owned vehicle often means dealing with the hassle of acquiring additional features, which can be quite frustrating. However, these additions have become indispensable today.Having previously used these products, I was confident in their effectiveness and reliability in offering adequate protection. I was eager to use them again, although this time the hybrid technology added an extra layer of complexity.Yas conveniently contacted me to discuss the options and costs. After reaching an agreement, he ensured everything would suit my car. Initially, they weren’t a match, but Yas found a compatible solution without pushing for pricier alternatives—only those that truly met my needs.I highly recommend them, appreciating their honesty and expertise in a world moving beyond just petrol or diesel.

January 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you are a returning customer and that you have chosen us to find the right security solution for you and your hybrid vehicle! It's great to hear our team were able to find a compatible solution for you which reflected your needs and that any initial issues were dealt with accordingly.
We appreciate your high recommendation, thank you.

Rated 5 out of 5 stars

The young man that helped m an today…

The young man that helped m an today thankful m oh so much you did a brilliant job, very helpful and precessional

January 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you are happy with the service you received from our team!

Rated 5 out of 5 stars

Burhaan made it very clear and easy as…

Burhaan made it very clear and easy as to what each tracker did, and each step was explained very clearly.

January 3, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you received clear and easy service from our team!

Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish and the guy who fitted the device was very professional and polite

January 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear the service you received was high quality and your engineer was professional and polite!

Rated 5 out of 5 stars

Booked my vehicle for a Tracker

Booked my vehicle for a Tracker, ghost immobiliser and dash cam, Kayleigh was extremely helpful and professional, Thank you

January 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you received extremely helpful and professional service from a member of our team!

Rated 5 out of 5 stars

Brilliant job done

Brilliant job done.
Thanks Tracker Team.

January 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're appreciate it greatly!

Rated 5 out of 5 stars

Always a great experience with Yas

This is the second installation I have had done with Yas. He always is very helpful and would always recommend him.

December 31, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear this was your second installation with us and that the service you received was very helpful from your representative!

Rated 5 out of 5 stars

Ryan was really helpful and…

Ryan was really helpful and professional, great work thanks

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received helpful and professional service!

Rated 5 out of 5 stars

Second time dealing with Tracker Team

Second time dealing with Tracker Team. Again a very simple process well explained by Burhaan.

Highly recommend.

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - firstly, it is great to hear you're a returning customer! We're delighted to hear you found the process very simple and was explained clearly by your representative. We appreciate your high recommendation, thank you.

Rated 5 out of 5 stars

After buying a new car (or used in my…

After buying a new car (or used in my case) having to get extras is always a bit annoying- however today is essential.

These products I have used before so know they work well and provide adequate safeguards so was happy to use again but this time with added complexity - hybrid power.

Yas called me at my convince went through the products and prices and when agreed double checked to see if would be compatible with my car - they were not, it he came back with a solution that was compatible with no “up sell” to more expensive solutions - just ones which work.

I would recommend with highly and not anymore living in a petrol or diesel only world appreciate honestly and expertise.

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear your needs were accommodated in the process of choosing the right product for you and your hybrid vehicle!

Rated 5 out of 5 stars

Top service and friendly advisor…

Top service and friendly advisor (Jenny) who answered all my questions and was really helpful.

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have received helpful and friendly service from your advisor, and that any questions you had were answered!

Rated 5 out of 5 stars

I would like to commend Jenny from the…

I would like to commend Jenny from the Tracker Team for her excellent customer service. She was professional, patient, and very responsive throughout the process. Jenny took the time to clearly explain everything and ensured my concerns were fully addressed. Her positive attitude and willingness to help made the experience smooth and stress-free. She is a real asset to the Tracker Team.

December 29, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received excellent customer service from our team! We're thrilled to hear you were met with professionalism, patience and a positive attitude from your Tracker Team representative.

Rated 5 out of 5 stars

Excellent

Fabulous service From Paul who came out on Christmas Eve to fit ghost and tracker to my new car very knowledgeable, informative and friendly. Excellent service Thankyou

December 24, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received excellent service from your engineer over the Christmas period!

Rated 5 out of 5 stars

10/11 a* customer service

I was delt with Yasar ali and Jennifer williams very good will use these two again excellent service and knowledgeable a*

December 24, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you received excellent service and knowledge from our team!

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