tracysdog Reviews 584

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I had lost the charger to a device I purchased almost 5 years ago and when I requested to buy a replacement they went ahead and sent me a whole new kit and charger. Rose is the one who helped me out a... See more

Rated 5 out of 5 stars

I've been using Tracy's dog for a few years now and their products are excellent quality and they ship things to you very quickly. Their AI products are amazing and have greatly increase the pleasu... See more

Rated 1 out of 5 stars

Received item that was no longer needed. Requested a refund. Package was unopened and factory sealed and they tried to BS me that “the seal was broken” so they couldn’t take it back even tho I sent co... See more

Rated 5 out of 5 stars

Absolutely fantastic! Quick shipping and discreet packaging. Box came with the device, charger, and some fun stickers LOL. I definitely recommend trying out the various speeds and vibrations, as it ca... See more

Company details

Written by the company

Great sex doesn’t simply JUST happen. And there shouldn’t be any stigma around that. Period. To live with this misconception, and worse, to suffer from it, is simply wrong. Sometimes, we may need a toy or two to bring the fun and the orgasm, to discover yourself and your body, or to deepen the bond you have with your loved one. Our mission is to engineer toys for solo & partner play, to make them versatile and friendly to all your curiosity whims and spicy dreams. Our toys are designed for everyone regardless of ages, genders, or sexuality, because everyone should be equal when it comes to pleasure and sexual freedom. Besides, our toys are made in close collaboration with sex therapists, sexologists, along with taking in all of your feedback. We will continually improve ourselves to make sure you get the pleasure you deserve.


Contact info

4.2

Great

TrustScore 4 out of 5

584 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Phoney guarantee

You know, customer service should be included in any good business model. Making sure you stand behind your products bought in stores, OR at least letting the customer know that your support ends if purchased through an affiliate. Your guaranteed replacement seems to only be valid if purchases are made online. I have been emailing back and forth for over a week and no one will replace the defective product. I have recommended 5 people to this toy, and now I have to warn them all.

April 19, 2022
Unprompted review
tracysdog logo

Reply from tracysdog

Dear customer.

Sorry to hear that.

Any genuine store authorized by Tracy's Dog promises a 365-day warranty.

As we are only entitled to process orders generated on the official website.

Link: https://www.tracysdog.com/

Please contact the store you purchased directly for warranty.

If the store refuses to provide the warranty, please forward the store and email address to us so that we can contact the reseller management team for you.

Once we received the reply, we will solve the problems as soon as possible. Thank you.

Sincerely

Rated 5 out of 5 stars

Best products around

I originally ordered from these guys through amazon, but when I found out they had a website? I had to buy more. These guys are amazing, and when there was an issue with one product I received, their help team was absolutely wonderful. Kind, discreet, and the toys are knock-your-socks off good without being loud at all!

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Best toys by far

Best toys by far. Shipping is great timing wise and packaging a perfect lil black box inside a discreet box. Plenty of protection for the precious toys and charger etc.

As for the toys themselves omg.... double sided ones that can be used various ways with a penetrartion option or external. Another that assists your partner in dp with a ring around the uh base and both sides can have simultaneous vibrations 10/10 for sure.

Quick note the power button on all purchased thus far must be held for about 5 seconds it is not broken just has a delay which I think is pretty good so it is much less likely to be accidently be bumped in a bag or what not. When you you hook up the charger be sure the light around the power button is lit up or blinking to indicate you are charging some are plugs some are magnetic chargers both are great.

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

Shipping was faster than expected

Shipping was faster than expected, I was confused when it was delivered it did come discretely! Nice surprise. So happy with the product I received, better than expected. I will be ordering again thank you!

April 7, 2022
Unprompted review
Rated 1 out of 5 stars

The package never arrived

The package never arrived, when I attempted to contact them I was given the 'brush-off' to follow up with the shipper and 'let them know'. Not very pro-active customer service, I regret not buying through Amazon.

April 6, 2022
Unprompted review
Rated 1 out of 5 stars

Irritated about no customer service

Really irritated about the lack of customer service. They say it’s 24/7 but I didn’t receive any reply in the chat, or to my emails. I also have tried calling to no avail. The money was paid, but no confirmation or communication has gone forward about the product being sent. I was referred here by a friend who was pleased with the purchase but am irritated by the extreme lack of communion or helpfulness.
If anyone is looking at this, my order number is TDSF-168931.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

these toys are very good

these toys are very good, never in my life had I had a feeling like the one I have with these toys, I have used others but none like these, I recommend them 100%, if you are married or single you have to have it in your hand thanks for making so many women happy

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Push aside all those scary reviews

After deciding to purchase from the company, I read a few of the reviews on this page and got a little nervous. I didn't know if it would even show up and I was ready to cut my losses. I was also nervous about whether the packaging would be discreet enough if it did show up. However, after several weeks, my package arrived. I expected to wait for the package given the shipping delays and was super happy when it arrived in a discreet package which gave no indication as to what was inside. (Perfect as I live with my family and would rather they didn't know that personal bit of information). Upon opening it, everything was very neatly packaged and included extra little gifts inside as a thank you from them. I have been using the device for a while now and it is absolutely amazing! This was by far the best purchase I have made!!

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

I met god 😇

I ordered the OG Pro2. Decided to give it a try last night on my own while my husband was asleep in the living room just to figure it out and see what all the hype was about. It usually takes a bit to get me to the big OH so I wasn’t expecting it to get the job done since I’ve never been able to get there unless my husband does it. BUT, I was there and done within 20 seconds of setting it. It blew my mind! It was amazing and so intense! The fact that it’s virtually hands free is incredible. I actually collected myself after round 1 and had to go for round 2! I wish every woman in the world knew about this and owned one! Btw, I didn’t even wake my husband up. I let him sleep 😂🤷🏼‍♀️🥴

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

HEY LADIES EVERYWHERE PAY ATTENTION!

I want to thank you❣️You product surpassed my expectations! It fit perfectly over that "special area" US women have. So, grab a bottle of wine, light some candles, kick your husband out, or let him stay and enjoy. You'll be glad that you did

March 25, 2022
Unprompted review
Rated 3 out of 5 stars

I was so excited to try this after…

I was so excited to try this after reading the reviews. I was thinking I would orgasm in like 2 mins, but instead it took me like 25 mins. Not the power I was hoping for. The rose I got from Amazon packed way more of a punch

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

Well, color me surprised but pleased.

I ordered this exact item in November, funds were paid from my bank and received by Tracy's Dog. I received confirmation and a tracking number but never received my item. It is now the end of February and I've never received any communication from your company at all. The tracking number has expired, and I still don't have my item! I'm a VERY unhappy customer waiting for customer service to address my inquiries and get me my item!

3/9/2022 Update: Replacement was recieved. Thank you Tracy's Dog

February 25, 2022
Unprompted review
Rated 3 out of 5 stars

Well really hate to write this review update …

Well really hate to write this review like this do to the fact u have had great success with this company... But here is the jist of it I placed an order back on Feb 9th for a toy that said was available, got an order confirmation right away, well its now feb16th have e-mailed, tried using there chat bot to find out where or what's going on with the order and as of tonight only info is that my order has been placed and monies withdrawn from my account.... So I gusse next is to see about canceling my order and TRYING to get a refund. . So I gusse if your not In Any kinda hurry what so ever and have monies to just throw to the side here is a seller that looks to be great for that kinda situation...... UPDATE UPDATE...after several emails and couple days I was unfortunate to cancel my order.. which they did fairly promptly and said they were having difficulty with there logistics provider.... so I updated this review 2/23 only to 3 stars do to the fact of lack of communication if they would have communicated the problems or issues instead of making me wonder what's going on and trying to jump through so hoops to get info and download tracking apps (which is kinda ridiculous that's my opinion) but over all your choice I will probably use them again just on something that's not pressing on time like a few weeks to wait.....

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

Best Ever

This is the best (not just for the price) sex toy I've ever owned. I'm pretty sure it gave me me my first shaky leg orgasm. This is the 3rd one I've ordered on 3 years. I just keep wearing them out 😜. It does take a bit of adjusting to get things to set exactly right, but really take the time to adjust. Don't get frustrated. It will be worth it.

February 16, 2022
Unprompted review

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