CopyTrade Online Reviews 17

TrustScore 4 out of 5

3.9

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Company details

  1. Software Company

Written by the company

CopyTrade Online Platform offers a cloud-based Trade Copier and Mirror Trading designed for High-Frequency Trading to manage multiple accounts and support any MT4/MT5, cTrader, Tradelocker, MatchTrade and DXTrade forex and CFDs brokers around the globe without the need for a VPS running 24/7 and software installation. CopyTrade software products have been designed and developed by German engineers, mathematicians, and software developers who can create trade copy on financial markets using many instruments including forex, CFDs, and indices. We have been developing products since 2020, and have extensive knowledge of our clients and the software that we create. Our products allow traders to get a smooth and profitable experience and can guarantee client satisfaction, as our support team and product design team are very knowledgeable.


Contact info

3.9

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Very unreliable service. Stay away from it.

Very unreliable service. Stay away from it.
I have setted everything up, and made sure it works well. And it did for half a day. Net morning I woke up to a total mess. My two accounts were absolutely inconsistent. Trades between master and slave were all messed up. Some wasn't opened, others wasn't closed.
After logging in to my dashboard, I saw that both of my accounts are disapered. Reached to CS, they sayed "someone" deleted them. Ha! Noone has access to my computer. Thats imposible.
Now I have to spend a lot of time and money fixing mess their copier has created.
Not worth it, even if its free, still not worth it.

April 7, 2026
Unprompted review
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Reply from CopyTrade Online

We take all feedback seriously, but after a thorough investigation into your logs and account history, we must clarify several inaccuracies in your statement.

[2026-04-06 01:02:57.279 ERR] Connection attempt 0 failed for UserID: 54822491 id 27469 Exception Timeout exception ConnectLock await. Process: ConnectThread started, connecting to server 34.90.235.146:1952, socket opened 34.90.235.146:1952, send login, send password, accept authorized, get login id, got login id, get login id ex, got login id ex, request trade info, request symbols, request trade info done, login done, cmd handler started, waiting account info, timeout

Our system logs show that your connection failed due to incorrect credentials, not a system malfunction. Specifically:

Connection Errors: Your logs indicate a "Timeout exception" during the account synchronization phase. This occurs when the platform cannot verify the specific account data provided.

Account Removal: Our records show that the accounts were removed from the platform because they failed to authorize successfully with the broker.

Usage Claims: Contrary to your claim of trades being "messed up," our backend data shows that no successful bridge was ever established between a master and slave account under your UserID. Therefore, no trades could have been executed or missed by our copier.

We strive for transparency and provide logs precisely so users can troubleshoot their setups. We are sorry for your frustration, but we cannot accept responsibility for errors resulting from incorrect account configurations.

Rated 5 out of 5 stars

I don’t have time to wrestle with…

I don’t have time to wrestle with clunky software, so CopyTrade Online has been a breath of fresh air. The interface is streamlined and makes managing personal accounts actually straightforward. I did have a tiny configuration question at the start, but their support team was on it immediately. No 'we'll get back to you in 24 hours'—just a quick, helpful walkthrough. Exactly how a platform should be run.

February 13, 2026
Unprompted review
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Reply from CopyTrade Online

Thank you so much for taking the time to share your experience with us!

Rated 5 out of 5 stars

Just started using CopyTrade Online and…

Just started using CopyTrade Online and the experience has been seamless. The interface is intuitive, but what really stood out was the onboarding support. I hit a small snag early on and the staff provided an immediate fix that got me up and running in minutes. So far, the customization options for my accounts have been exactly what I was looking for. High marks for customer service!

March 24, 2026
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Reply from CopyTrade Online

Thank you so much for the high marks! We’re thrilled to hear that your experience has been seamless so far.

Rated 5 out of 5 stars

I was a bit nervous about setting up my…

I was a bit nervous about setting up my accounts, but CopyTrade Online made it pretty seamless. I ran into one small issue at the start, and I was honestly expecting to wait days for a reply. Instead, the support staff got back to me almost instantly and stayed with me until it was fixed. The interface is really easy to navigate too. 5 stars for the peace of mind alone."

March 22, 2026
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Reply from CopyTrade Online

We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

My copytrade experience

So far, so good with CopyTrade Online. The platform features are great and easy to customize to your needs. A huge shoutout to the support staff—they helped me fix a setup issue almost instantly. Reliable tech and even more reliable people behind it.

March 10, 2026
Unprompted review
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Reply from CopyTrade Online

Thank you for choosing CopyTrade Online.

Rated 5 out of 5 stars

Top-tier support and consistent…

Top-tier support and consistent results.
Review: 5 stars for both the platform and the team! I had a quick question about risk settings and the support team got back to me almost instantly with a clear solution. The platform itself has been rock solid with 100% uptime so far. It’s great to see a service that actually delivers on its promises.

March 22, 2026
Unprompted review
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Reply from CopyTrade Online

Thank you for the 5-star review!

Rated 5 out of 5 stars

They actually stay with you until it's fixed

Most of these services just send you a link to a FAQ page, but CopyTrade Online is different. I had a really specific issue with my account setup early on, and their support stayed on the chat with me for 20 minutes guiding me through every step. The copier itself is smooth and has some unique features I haven't seen elsewhere. Reliable tech and even better people.

March 22, 2026
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Reply from CopyTrade Online

Thank you for your trust in our platform; we are honored to support your trading journey.

Rated 5 out of 5 stars

Fantastic tool and even better support

Really impressed with this platform. It’s got some very cool features, but the real winner is the customer service. Every time I’ve had a question, they’ve solved it almost instantly. They helped me get through a rocky setup process at the start and made it easy. Highly recommend it if you’re looking for a solid trade copier.

March 1, 2026
Unprompted review
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Reply from CopyTrade Online

Hi! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

BAD EXPERIENCE

I had a very bad experience with this company today. I copy trade with MetaTrader bots from a demo account to a live account, since, as many traders know, many bots only work in demo mode and not in live trading. Otherwise, these types of companies wouldn't exist either, since I'm not far off the mark in thinking that many of their clients do the same thing I do...

Today, two trades were opened on my master account for the XAUUSD asset, and both obviously ended in profit on the master account. My biggest "surprise" and disappointment is that on the slave account, which is a real account, one trade closed the same way, and the other closed 20 minutes late, causing me a loss of €110, which I find shameful when you're paying a supposedly professional company.

My biggest disappointment was talking to the company's support, who told me it was my fault for using a demo account and that they wouldn't take responsibility for their mistake. We had a monotonous conversation in which they only knew how to blame the client.

I'm not going to continue using this company, and I hope that anyone considering using it will read my review first.

I have proof of everything I'm saying, and I can verify it.

Ticket number 28174204.

The first response of the tradecopy.online:
“Hello, thank you for your feedback. We have conducted a thorough investigation of our records and can confirm that we have no client registered under the name 'Jordi', nor does Ticket number '28174204' exist within our system. As this appears to be a fraudulent review using fake credentials, we have reported this to Trustpilot for further investigation. We take the integrity of our platform seriously and encourage any actual clients with concerns to contact our verified 24/7 support team."

Reading the company's response, I can confirm that my username is registered with the email address "jordisb89...," and the subscription payment is in my bank account. Everything is documented, including their response with the ticket number. I hope this helps. I also want Trustpilot to investigate the matter. I am fully prepared to cooperate.

The second response of tradecopy.online:

"This is an attempt to defame our company, and these claims are entirely untrue. The issue is related to your specific account, and our company bears no responsibility for it."

So, as we agreed, does my account and ticket number exist or not?

The third answer of tradecopy.online:

"We have conclusive evidence that this user is attempting to defame our company. Such users should be blocked to prevent them from damaging the service's reputation. After posting the review on Trustpilot, the user contacted us again, demanding a resolution in exchange for deleting the review. This is a clear case of blackmail; the client demanded compensation for losses incurred by copying trades from a demo account to a real one. We have already demonstrated to him that the copying error was caused by his broker, and our platform bears no responsibility for this."
This is an attempt to defame our company, and these claims are entirely untrue. The issue is related to your specific account, and our company bears no responsibility for it."

I hope they have proof of this: "After posting the review on Trustpilot, the user contacted us again, demanding a resolution in exchange for deleting the review." because it's a very ugly accusation from a company. I do have proof that it's not like that. I was simply asking for clarification of the situation and not to be called a liar, as the problem does exist. The response I received was that the responsibility lies with me for having used a demo account.

Enough contradictions already.

The fourth answerof tradecopy.online:

"Hello, thank you for your feedback. We have conducted a thorough investigation of our records and can confirm that we have no client registered under the name 'Jordi', nor does Ticket number '28174204' exist within our system. As this appears to be a fraudulent review using fake credentials, we have reported this to Trustpilot for further investigation. We take the integrity of our platform seriously and encourage any actual clients with concerns to contact our verified 24/7 support team.

Update: Sat.21 March.
Our conversation with this customer from Yesterday (copied from support Live-Chat):
Jordi 13:54 20.03.2026
You send the money to my bank account i understand.
Jordi 13:59 20.03.2026
You say me dont develope my money????
Jordi 14:02 20.03.2026
I want my money
He requested the money from the company, and today he started to defame our company; these claims are entirely untrue."

I see after thoroughly reviewing their records, they have been able to confirm that they do have a registered client named "Jordi".

March 20, 2026
Unprompted review
CopyTrade Online logo

Reply from CopyTrade Online

Hello, thank you for your feedback. We have conducted a thorough investigation of our records and can confirm that we have no client registered under the name 'Jordi', nor does Ticket number '28174204' exist within our system. As this appears to be a fraudulent review using fake credentials, we have reported this to Trustpilot for further investigation. We take the integrity of our platform seriously and encourage any actual clients with concerns to contact our verified 24/7 support team.

We have conclusive evidence that this user is attempting to defame our company. Such users should be blocked to prevent them from damaging the service's reputation. After posting the review on Trustpilot, the user contacted us again, demanding a resolution in exchange for deleting the review. This is a clear case of blackmail; the client demanded compensation for losses incurred by copying trades from a demo account to a real one. We have already demonstrated to him that the copying error was caused by his broker, and our platform bears no responsibility for this."
This is an attempt to defame our company, and these claims are entirely untrue. The issue is related to your specific account, and our company bears no responsibility for it.

Update: Sat.21 March.
Our conversation with this customer from Yesterday (copied from support Live-Chat):

###########################
Jordi 13:54 20.03.2026
You send the money to my bank account i understand.
Jordi 13:59 20.03.2026
You say me dont develope my money????
Jordi 14:02 20.03.2026
I want my money
###########################
He requested the money from the company, and today he started to defame our company; these claims are entirely untrue.

Rated 5 out of 5 stars

Exactly what I was looking for!

Fast, reliable, and incredibly easy to use. Tradecopy.online has completely streamlined my trading process. The connection is stable, trades copy instantly, and I haven't had a single issue. If you need a solid trade copier, don't hesitate to use this one.

January 24, 2026
Unprompted review
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Reply from CopyTrade Online

Thank you for the great feedback! We’re really glad to hear that TradeCopy.online has made your trading process smoother and that the connection and execution have been reliable for you. Providing a fast, stable, and easy-to-use trade copier is exactly what we aim for. We truly appreciate your support and wish you continued success in your trading!

Rated 5 out of 5 stars

Good option

The interface is easy to understand. Because brokers use different names for different markets, I had problems with copying orders from one broker to another. But support will help you to solve such issues. As well as I could read FAQ to see how to do it myself.
After a 2 weeks of use I see no other issues.

March 7, 2026
Unprompted review
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Reply from CopyTrade Online

Thanks for sharing your experience! We know 'mapping' different broker symbols can be tricky at first, so we're happy our support team could help you bridge that gap. We’re thrilled to hear everything else has been smooth sailing for your first two weeks!

Rated 5 out of 5 stars

Excellent execution speed and uptime

As a frequent trader, execution speed is everything. Tradecopy.online handles high-volume trades with zero noticeable latency between the master and slave accounts. The infrastructure is exceptionally stable, and the connection hasn't dropped once since I started using it. A top-tier, reliable solution for professional copy trading.

February 1, 2026
Unprompted review
CopyTrade Online logo

Reply from CopyTrade Online

Thank you for the incredible feedback!
We are thrilled to hear that our infrastructure is meeting the high standards required for your professional trading operations.

Rated 1 out of 5 stars

They are scammers and accounts can't…

They are scammers and accounts can't even stay connected for an hour. Stay away for your own sanity

September 3, 2025
Unprompted review
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Reply from CopyTrade Online

We take all feedback seriously; however, after a thorough search of our internal database, we have no record of a customer under the name 'Albert' or any account history matching your description.

Furthermore, we have noted a pattern of repeated, identical reviews from this account across multiple platforms. We pride ourselves on the stability of our service and our commitment to our users. Because we cannot verify you as a client, we have reported this review as fraudulent. If you are a genuine customer experiencing issues, please provide your order number so we can investigate immediately."

Rated 1 out of 5 stars

SCAM company

SCAM company - stay away from them!

All MT4/MT5 were not able to connect for more than 2 weeks; they have permanent and recurrent connectivity issues.

They have fully copied and pasted all the content from other active and operating trade copiers on their homepage, features, FAQ, without even taking time to remove typos, other company names in some cases, and mismatched information from their website.

Furthermore, they explicitly state that they don't offer a refund policy, so they just take your money and leave:

"Yes, it is legal to offer a no-return policy. We want to inform our customers that we don't have any return or refund policy. All payments made by customers under this agreement are nonrefundable and noncreditable against each other."

Finally, their company is not registered at all, even if they share company details on their website. One day they say they are from Germany, and the next day, it appears they are from Armenia.

To conclude: STAY AWAY; IT'S A BIG SCAM!

Make your own due diligence when selecting a trade copier and not only focus on the price; you can lose your money without having a real service behind.

January 29, 2024
Unprompted review
CopyTrade Online logo

Reply from CopyTrade Online

Connectivity (The SDK Issue): During the period mentioned, there was a major global service disruption from a primary SDK provider that affected MT4/MT5 integrations. This was not an isolated issue with our platform; it impacted every trade copier and broker utilizing that specific architecture. We communicated this transparently to our actual clients, explaining that we were waiting on the provider’s fix alongside the rest of the industry.

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