We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
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Review summary
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Used click & collect several times to order in shower heads etc that weren't stocked locally. Delivery was prompt, communication was excellent with phone calls, not just text messages. Service in stor... See more
Company replied
Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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Jackson at Belmont WA was incredibly…
Jackson at Belmont WA was incredibly helpful and went out of his way to get my product from another store within 12 hours for convenient pick up 👌the best!
March 23, 2026
Reply from Tradelink
We're happy to hear that you had such a positive experience! It's great to know we could assist you so effectively and provide such convenient service. Thank you.
Good quality products
Good quality products. Excellent communication and easy collection of goods. Staff were friendly and helpful
March 23, 2026
Reply from Tradelink
We appreciate your positive feedback! We're happy to hear that you found our products to be of good quality and that our team provided excellent support during collection.
Reply from Tradelink
We're happy to hear that you received the item you needed. We appreciate your feedback regarding more order updates.
Good service
Good website. I ordered a cabinet & it was ready to collect in 2 days. Friendly staff.
March 19, 2026
Reply from Tradelink
We're happy you had a positive experience with our website and staff. It's great to hear your cabinet was ready so quickly. Thank you for your feedback!
Happy with Tradelink
It took almost a week for the product to reach my store, but once it arrived I got email, message, and phone confirmation. All staff I had contact with were very good.
March 20, 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear that you were pleased with our staff's support.
quick friendly reliable service
quick friendly reliable service, esp from the people behind the counter
March 20, 2026
Reply from Tradelink
We appreciate you taking the time to share your positive experience with our quick, friendly, and reliable service. We are happy to have met your needs.
Easy to order and quick easy no fuss…
Easy to order and quick easy no fuss pick up. Excellent communication with confirmation of purchase and notification for pick up.
March 20, 2026
Reply from Tradelink
We're happy to hear that you found our ordering process easy and pickup quick! We appreciate your positive feedback regarding our communication. Thanks for your review.
Great service and top quality products
I've purchased a couple of times through Tradelink recently and the collection process at the Ferntree Gully store is always very smooth. The products are top notch.
January 20, 2026
Reply from Tradelink
We're happy to hear that your collection process at Ferntree Gully is always smooth. We appreciate you acknowledging our top-notch products and your continued support. Thanks for the positive feedback!
Reply from Tradelink
We're happy to hear that your purchase arrived reasonably quickly. Thank you for your positive feedback; we appreciate it.
There was a problem with the handrail…
There was a problem with the handrail originally supplied and the Tradelink team works well to rectify it with a replacement item.
February 26, 2026
Reply from Tradelink
We appreciate your positive review! We are happy to hear that our team was able to resolve the handrail issue by providing a replacement item.
Above & Beyond Service – Highly Recommend Tradelink!
I had such a great experience with Tradelink Hornsby. I accidentally ordered the wrong item online, and instead of leaving me to sort it out, they actually called me to discuss it and arranged a refund straight away — such proactive and helpful service.
My order arrived quickly, and the whole pick-up process was seamless. I received a text message as soon as it was ready for collection, which made everything really easy and efficient.
On top of that, their range of stock is excellent — plenty of options to choose from.
Genuinely impressed with the customer service and overall experience. I’ll definitely be back!
March 18, 2026
Reply from Tradelink
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's proactive service and the seamless pick-up process. It's great to know you were impressed with our stock range. Thank you for your feedback; we look forward to seeing you again.
Reply from Tradelink
Thank you for your feedback. We’re sorry you needed to follow up on your order. Items are generally available for collection within 1–10 business days, and your order was ready within this timeframe. We appreciate you bringing this to our attention and will work on communicating updates more clearly in future.
disappointed
I was disappointed that I had to chase up.my own order. They didn't have the items I ordered but contact was not good. They say they were trying to contact me but I had not received any word.
March 13, 2026
Reply from Tradelink
Thank you for your feedback. We’re sorry to hear about your experience and that the communication around your order didn’t meet expectations. It appears there may have been a breakdown in communication, and we understand how frustrating that would be. We appreciate you bringing this to our attention and will review our processes to improve.
Great service and price
March 17, 2026
Reply from Tradelink
Thank you for your kind feedback! We’re pleased to hear you were happy with the service and pricing, and we appreciate your support.
Reply from Tradelink
Thank you for taking the time to share your positive experience—we’re happy to hear our team was friendly and communicative!
Reply from Tradelink
We're glad you found our service friendly and our product to be of high quality. Thank you for the great feedback!
TradeLink Albany
TradeLink Albany. Best service. Efficient, knowledgeable Michelle Thanks
March 17, 2026
Unprompted review
Reply from Tradelink
We're happy to hear that you had such a positive experience. We appreciate you mentioning the efficient and knowledgeable service. Thank you!
Product was good but not for us
Product was good however, not as described received a refund
February 11, 2026
Reply from Tradelink
We appreciate your feedback and are sorry the product wasn't as expected. We're glad you received a refund.
The product I purchased online matched…
The product I purchased online matched the description and was available for collect quickly
February 19, 2026
Reply from Tradelink
We're happy to hear that the product matched the description online and was ready for collection quickly. Thank you for your positive feedback!
Reply from Tradelink
Thank you for your response. We appreciate your feedback
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