Contacted them for extra keys for a new lock. Went above and beyond Excellent service from the team Especially Joanne
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
goods not received. contacted after 11 days, no response. Opened paypal case after 13 days and order was cancelled within minutes of this. received a one line email stating cancelled, no explanation o... See more
I ordered a backset lock from Tradelocks, as their prices were much lower than anywhere else. I was not disappointed, despite there being some negative reviews. It came within two days and was a per... See more
Fantastic service and super products. Always deliver on time and it's a fast turn around from ordering to having a delivery. Thank you trade locks for all your hard work. Kind r... See more
Company replied
Company details
Written by the company
TradeLocks is a leading name when it comes to door hardware, security, domestic and auto locksmith tools. Brands include Fullex, Intelligent Hardware, Oro&Oro, UAP, Genuine Lishi, KeyDIY and many more. Buy your door hardware today!
Contact info
UAP Ltd, Orbital 60, Dumers Ln, BL9 9UE, Bury, United Kingdom
- 0161 796 7268
- info@tradelocks.co.uk
- tradelocks.co.uk
Fast friendly service
Fast friendly service. Efficient with good communication. Good prices too!
December 27, 2021
Reply from TradeLocks
Thank you for taking the time to leave us your feedback. We really appreciate customers sharing their positive experiences! We look forward to you shopping with us again in the future. All the best, Team TradeLocks.
Good value, quick service
Good value: good quality and price for a product not easily obtainable elsewhere without having to sell a kidney. Prompt despatch and early arrival too. What's not to like?
December 14, 2021
Reply from TradeLocks
Thank you for taking the time to leave us your feedback Mr MF. We really appreciate customers sharing their positive experiences! We look forward to you shopping with us again in the future. All the best, Team TradeLocks.
Sent out wrong order then charged me…
Sent out wrong order then charged me for wrong order, still waiting for refund 2 weeks later still. Cancelled order and returned wrong items. Whats the delay!!!!!!
December 13, 2021
Reply from TradeLocks
Thank you for taking the time to leave us your feedback Ollie. We are so sorry that you've had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. I've passed your feedback onto our sales team who will investigate your refund status for you and be in-touch. If you have any further comments, concerns, or suggestions you wish to share with us please send an email to digital@uaplimited.com. We look forward to hearing from you. All the best, Team TradeLocks.
David and the team have never let me…
David and the team have never let me down and we have used them for a number of years now.
Kind Regards Phil @ the team
December 10, 2021
Reply from TradeLocks
Thank you for your review Phillip. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we always meet your expectations. We hope you'll visit Tradelocks again soon!
Excellent as always
Items arrived quickly and well packaged. Thanks for another easy transaction.
December 9, 2021
Reply from TradeLocks
Thank you for your review Kevin. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Fast delivery of a quality product.
December 8, 2021
Reply from TradeLocks
Thank you for your review Peter. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Second time I’ve used trade locks…
Second time I’ve used trade locks excellent service will definitely use them again
December 7, 2021
Reply from TradeLocks
Thank you for your revie. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Prompt delivery
Prompt delivery, good quality product at a very reasonable price.
Would definitely recommend them.
December 7, 2021
Reply from TradeLocks
Thankyou for sharing your experience with us David. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Good service and products as described
December 7, 2021
Reply from TradeLocks
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Helpful staff
Helpful staff. More reasonable pricing than Locksmiths. Tho' would have made sense to deliver by mail rather than UPS
December 7, 2021
Reply from TradeLocks
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Reply from TradeLocks
Thankyou for sharing your experience with us Mr Cook. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Reply from TradeLocks
Thankyou for sharing your experience with us Andrew. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
great price and quick delivery
December 3, 2021
Reply from TradeLocks
Thankyou for sharing your experience with us Andy. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Excellent service.....
November 23, 2021
Reply from TradeLocks
Thankyou for sharing your experience with us Stephen. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Brilliant service
November 16, 2021
Reply from TradeLocks
Thankyou for sharing your experience with us Neil. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Placed order on the 29th october still…
Placed order on the 29th october still not arrived, sent 3 emails and no response.
very poor service
November 15, 2021
Unprompted review
Reply from TradeLocks
Thank you for taking the time to give us your feedback Darrin. We are so sorry that you've had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. I've passed your feedback onto our sales team - to ensure we can get your issue sorted for you please send an email to digital@uaplimited.com with your order number. We look forward to hearing from you. All the best, Team TradeLocks.
They haven't dispatched my order and…
They haven't dispatched my order and they refuse reply to me by email and no telephone number on the site to reach them.
November 9, 2021
Reply from TradeLocks
Thank you for taking the time to give us your feedback Gyorgy. We are so sorry that you've had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. I've passed your feedback onto our sales team who will look into your orders for you. To ensure we can get your issue sorted for you we'd like to know more details about your experience. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you. All the best, Team TradeLocks.
Good value locks
Good value locks, but it would be good to improve some customer service and online website for better ordering experience.
November 4, 2021
Reply from TradeLocks
Thank you for sharing your experience with us Vikas. We really appreciate you taking the time to share your rating with us. Your feedback helps us do better. We look forward to seeing you again soon.
Reply from TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you were sent the incorrect item in the first instance. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
For being state side with an order
For being state side with an order, it was quick and painless. Only one hic cup, the tracking information did not update. But I reached out to customer service and they squared me away on the details.
November 2, 2021
Reply from TradeLocks
Thank you for sharing your experience with us Bryan. We really appreciate you taking the time to share your rating with us. We are glad this issue was quickly resolved. We look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.