Explaining the entire process from start to finish answering all questions when they had arose. Most importantly the pre screening to make sure it was able to go through. Thank you to the entire tr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Trademark Factory was exceptional. I knew I was in good hands straight from the start. Their communication is excellent and they are the best out there for a peace of mind Trademar... See more
Company replied
Trademark factory walked me through every step of the process. They explaine d to me in detail everything that was going on no matter if it was big or small. I always,got updates and they we're always... See more
Company replied
The trademark Factory team is the best! There are good services, send me email every month for let me know the details about registration. Any time when I ask questions they always answer to me qui... See more
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Company details
Written by the company
We help growth-minded entrepreneurs build amazing brands by offering what no other firm in our industry does—trademarking services with a guaranteed result for a guaranteed budget. We believe that there's no point in building a brand unless you own the brand you're building. And the only way to own your brand is to trademark it before someone else does.
Contact info
1055 W Hastings St, V6E 2E9, Vancouver, Canada
- +1 778-869-7281
- tm@trademarkfactory.com
- trademarkfactory.com
4.8
Excellent
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I’m a happy person with receiving my…
I’m a happy person with receiving my paperwork. The experience was long but the outcome overshadowed it all thank you. Now I’m about to start my next journey I will most definitely be back.
January 30, 2025
Unprompted review
Reply from Trademark Factory
Thank you so much for your kind words! We're thrilled to hear that you're happy with the outcome. Your journey is just beginning, and we’d love to be part of it again when you're ready. Wishing you all the best, and we look forward to seeing you again!
Reply from Trademark Factory
Thank you so much for your kind words! We’re thrilled to hear that you found our services efficient and well-organized. It is a pleasure working with you, and we look forward to assisting you again whenever you need us!
Had a great experience with Trademark factory
Had a great experience with Trademark Factory! The staff and team kept me informed about the process and fees for my trademark! It was a long process but worth it the wait and time. I would highly recommend suggest using this company for all your trademark registration request.
January 25, 2024
Unprompted review
Reply from Trademark Factory
Thank you so much for your kind words and for sharing your experience with Trademark Factory! We're thrilled to hear that you found our team helpful and well-informed throughout the process. We understand that trademark registration can take time, and we truly appreciate your patience and trust in us. Your recommendation means a lot to us, and we're grateful for the opportunity to assist with your trademark needs. If there’s ever anything we can do to improve your experience and earn the 5th star, please don’t hesitate to let us know—we’re always here for you!
This company is great i love the…
This company is great i love the technology and the way they operate I would recommend them to everyone
January 20, 2025
Reply from Trademark Factory
Thank you so much for your wonderful feedback! We're thrilled to hear you love our technology and the way we operate. Your recommendation means the world to us, and we're grateful for your support!
Simple and easy
Got my email today that my trademark is registered and we are good to go. Trademark factory made it easy. Thank you so much for everything!
January 23, 2025
Unprompted review
Reply from Trademark Factory
Thank you so much for your kind words! They mean even more considering how complex the trademarking process can be. It’s truly been a pleasure working with you, and we’re thrilled to have been able to make the process smooth and successful for you. Congratulations on your registered trademark!
As a person who is skeptical and…
As a person who is skeptical and questions everything, I can say that I have successfully obtained 5 trademarks through this company. They take a lot of the hassle away and deal with the politics behind the scenes communicating with the Trademark Office. I highly recommend. 10/10 stars
January 13, 2025
Reply from Trademark Factory
Thank you so much for sharing your experience and for your thoughtful words! It’s truly rewarding to hear that our efforts to simplify the trademark process and navigate the complexities behind the scenes have been helpful to you. Your trust means a lot—it’s the highest compliment. We're honored to have earned your recommendation and your 10/10 stars. If there's ever anything more we can do to assist you, please don't hesitate to let us know!"
Trademark Factory kept me posted every…
Trademark Factory kept me posted every step of the way.
January 15, 2025
Unprompted review
Reply from Trademark Factory
Thank you for your kind words! Keeping our clients informed every step of the way is a top priority for us. We're thrilled to hear that you had a positive experience with Trademark Factory. If you ever need further assistance, we're always here to help!
It was a tedious process for sure
It was a tedious process for sure, but Trademark made it as easy as possible. I appreciate the help! Trademark and getting it registered.
January 8, 2025
Unprompted review
Reply from Trademark Factory
Your words mean the world to us. We perfectly know how tedious it can be, so the ones who keep up the good spirit as you do are the true winners here.
I like the follow ups and the process…
I like the follow ups and the process was great, I have trademarked both in Canada and the US.
January 8, 2025
Unprompted review
Reply from Trademark Factory
We are trying to keep the clients aware of everything that's going on in this long and complex process. We will continue to improve here, thanks for the comment!
Great partner in the trademark process.
The trademark process can feel lengthy and daunting — but Trademark Factory has been a great resource to guide us through the process. We’ve successfully secured two of our three desired trademarks. Looking forward to securing the third one soon.
December 31, 2024
Unprompted review
Reply from Trademark Factory
We are not stopping until we are at the finish line! Happy New Year Alissa!
They delivered!!
They delivered on their promise! Thank you! They answered all my questions I had. Thanks again!
From
NYC Historic Floral District Museum
December 10, 2024
Unprompted review
Reply from Trademark Factory
It was a pleasure working with you James!!!
Trademark Factory is the best
Trademark Factory is the best for easy, effortless trademarks. I have done 6 trademarks through them and they get the job done!
November 25, 2024
Unprompted review
Reply from Trademark Factory
Thank you, Wylene! Your review is the best reward for us!
Excellent Service, Thank You.
I am satisfied with Trademark Factory. Trademark Factory was outstanding to work with and was excellent at explaining everything in a very simple way. Highly recommended!
November 15, 2024
Unprompted review
Reply from Trademark Factory
We will always be here for any concerns you might have!
Reply from Trademark Factory
Thank you for your kind words, Justina!
Trademark Factory was recommended…
Trademark Factory was recommended personally by a business partner and has for years handled all of my Trademark consulting and filing needs. They are exceedingly versed in trademark proceedings and provide all the services necessary to proactively obtain and maintain all my trademarks with the utmost clarity and peace of mind.
October 11, 2024
Unprompted review
Reply from Trademark Factory
Thank you so much for your kind words and continued trust in Trademark Factory! We’re thrilled to have been able to support your trademark needs. It’s always our goal to provide clarity and peace of mind through every step of the process, and we’re delighted to hear we’ve done that for you. Your recommendation means the world to us, and we look forward to continuing to protect your brand with the same dedication and expertise in the future!
Warm regards,
The Trademark Factory Team
Repeated emails with no resolution
Repeated emails with no resolution
What are you charging me for?
Poor service, poor management
October 9, 2024
Reply from Trademark Factory
Hello Dalton! Thank you for your feedback. We truly regret that you felt frustrated during this process, and we want to address your concerns.
First of all, our CEO, Andrei was trying to reach you by phone to understand your concerns in more detail, but the calls were unanswered.
Moreover, we registered 3 trademarks for you 10 years ago, resulting in a glowing video review: https://www.youtube.com/watch?v=J9vnzSXoDoY
Upon reviewing your file, we found that your trademark "SLEEP TEST" was indeed registered in 2013. Unfortunately, it was not entered into our system then, which led to confusion when you couldn't find it in your cabinet. Once this was brought to our attention, we manually added the trademark and sent you an email with the registration details.
We understand your frustration regarding the automated emails you received. These were triggered by a system error and do not reflect any outstanding issues with your registration. All your registered trademarks now appear correctly in your cabinet. The services you paid for were fully provided, and we notified you of the successful registration on September 3rd. You acknowledged receipt of this notification.
In response to your question, "What are you charging me for?", this is for the recent trademark services provided, including the registration that was issued last month. We have now completed the mandate as agreed.
We appreciate your patience and are always here to assist with any further questions or concerns.
They did a great job for us
They did a great job for us. The process took 2 years, but was the Patent Office process.
May 1, 2024
Unprompted review
Reply from Trademark Factory
Thank you, Mike, for your great feedback! Lately, USPTO's processing times have shortened, especially for trademarks, where all possible challenges were cleared during the search and assessment. So if you are planning to get another trademark registered - we can expect it to be processed faster
I love this company because they always…
I love this company because they always keep you updated if anything changes on your trademark. they're very profectional in answering questions.
September 24, 2023
Unprompted review
Reply from Trademark Factory
Thank you! We are truly honored that we are able to help you protect your brand!
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