Trademark Proficients(Mark Wallace)has…
Trademark Proficients(Mark Wallace)has ripped me off. I paid for 3 classifications($350 per classification with the USPTO) and they only bought/registered 1 out of the 3 with USPTO. They ripped me off a total of $700. When I brought the error to their attention Mark Wallace once again answered the call(after many attempts) and said to forward this to him and he would forward this to the team. He said he would get back to me later that day or tomorrow… Well, that was Thursday and still no response. I cannot get him on the phone nor have I received any email… When I go to the website the person tells me in a live chat that Mark will handle it, but so far nothing. He knew how major of a deal this is and it’s priority, and knows I’m out $700 and they still won’t address it. All I get is just ignoring of my attempts to contact him/them and now my business is suffering due to this delay and they don’t seem to care. I told them this was important and this should be a priority and they just dropped the ball. I’m being ignored. They didn’t even get my classification correct in the description. I am very frustrated at this point and I would stay miles away from this company. They are very quick to make the sale very very responsive, but then they will take your money. I even have all the documentation in text messages and emails of exactly what they were to do for me and they only got one classification instead of all three with each one costing me $350 each.