Trade Price Cars Reviews 

1,771
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Well this was the first time ever that ive purchased a car without physiclly seeing or driving the car.Sonia and John was very helpful in every aspect of purchasing the car taking my part exchange and... See more

Rated 5 out of 5 stars

My experience with Trade price cars was by far the best. Tyler looked after me throughout from start to finish regarding my car purchase. Never did I feel rushed or hurried and anything I was concerne... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a lovely Audi S4 from these guys. Trade Price Cars were instantly very professional and friendly from the minute I phoned up expressing interest, to the moment I turned up for a t... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience at trade price cars. After getting my old car written off and being in a rush to get a new one the whole team helped me go through every option in budget and went out... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Trade Price Cars are an independently owned used car dealership based in the heart of Essex. Nationally recognised in the industry as multi-award winners having won used car dealer of the year recently at the prestigious car dealer awards in London, further adding to a number of accolades collected over the last 6 years.


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4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,771)

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Rated 5 out of 5 stars

Excellent company with a great website…

Excellent company with a great website and a very helpful and knowledgeable sales team. Test driving and purchasing the vehicle we chose was very straightforward. They appear to have a wide selection of attractive and competitively priced cars.

January 21, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Gemma - the marketing guys love the bit about the great website and we all love your review !

Rated 5 out of 5 stars

Top banana

Absolutely spot on, cannot recommend them highly enough. Very helpful, accommodating & great value. Peter was the ultimate professional throughout & went out of his way to ensure I got the best deal possible.

January 19, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Graham - sorry for the late reply - appreciate your business and the review

Rated 5 out of 5 stars

Great experience

Great experience, easy and fast process, so many cars to choose from, finance option was really easy, great experience

January 2, 2023
Unprompted review
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Reply from Trade Price Cars

Cheers Holly - Finance is of course key and we have a huge lending panel so we can get the best deal for our customers - enjoy the car!

Rated 5 out of 5 stars

A positive experience

Very good service with helpful staff & great support.

January 9, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Carl - appreciate the review and enjoy the car !

Rated 5 out of 5 stars

10 out of 10

Hands down honestly couldn’t recommended Trade price Cars enough!! I purchased my first car from them and recently my second car too. It was such a plain sailing experience! The customer service is amazing and everyone there is genuinely a happy kind person.

Thank you all so much once again I’m over the moon with my new car, it’s amazing!

January 24, 2023
Unprompted review
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Reply from Trade Price Cars

Thank you for the kind words Francesca - fantastic when we hear from customers like this and you are right - we enjoy helping people get a good deal and a pleasant car buying experience - enjoy!

Rated 5 out of 5 stars

Had a great experience at Trade Price…

Had a great experience at Trade Price Cars, was a comfortable, honest dealership who made sure the car was what I wanted, not the car they just wanted to sell. Pete made the whole experience an stress-free and easy process. Would recommend to anyone.

December 29, 2022
Unprompted review
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Reply from Trade Price Cars

Thanks Tyler - exactly what we want customers to feel - that we fit the car to your needs !!

Rated 5 out of 5 stars

I couldn’t be more happier with my…

I couldn’t be more happier with my purchase. The car was in superb condition. Fantastic experience from start to finished with no pushy sales tactics. Like to thank Dan x2 personally for my new car. I would highly recommend Trade Price Cars 👍

January 2, 2023
Unprompted review
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Reply from Trade Price Cars

Cheers Mohammed - it was our pleasure - enjoy the car

Rated 5 out of 5 stars

Loved the help I got before driving…

Loved the help I got before driving down to view the car. I was sent videos and pics - great service from beginning to end.

January 11, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Tim - pleased that you picked up on that as we have made a big effort to make people comfortable with the car which is important when people come to visit us from a distance

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. Very helpful and the sales environment was very relaxed. These guys aren't the pushy type. The team was very accommodating to my requests and I'm very happy the service I received. I would recommend these guys 100%. Already have.

January 20, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Kenny - you are 100% correct, no need to be pushy when you take the time to understand a customers needs first - enjoy the motor!

Rated 5 out of 5 stars

Perfect

Straight forward, no pressure from sales people. Friendly and avaliable for advice with quick response. Very happy with service and I love my car!

January 5, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks for the 5 stars! Much appreciated and see you when you need a new one down the road !

Rated 5 out of 5 stars

Fifth car from trade price cars

The service from the boys and girls at trade price cars, is always great. This are fifth car from them. If anyone is looking for a car go and see them and get piece of mind with a great deal.

January 21, 2023
Unprompted review
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Reply from Trade Price Cars

Wow! 5 cars and 5 stars plus a great review - Number 1 customer ! Thank You

Rated 3 out of 5 stars

Just your usual car dealer

Just your usual car dealer, pretty straightforward buying process but aftersales they don’t want to know. Agreed to have some work done to the vehicle upon purchase and now do not seem interested at all.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great cars great tea great choice on…

Great cars great tea great choice on cars on 3rd 🚗 now we be back finance was all sorted before we went there. 👍 all the way see you guys in 3 years5 stars

January 20, 2023
Unprompted review
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Reply from Trade Price Cars

Lovely review from a fantastic customer - happy motoring and see you in a few years!

Rated 5 out of 5 stars

Traded in my old car for a newer one

Traded in my old car for a newer one. Dan James was very helpful. Brilliant customer service amazing company very helpful. 5 star all around.

January 13, 2023
Unprompted review
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Reply from Trade Price Cars

Thank you Adam for the great review - will pass on the kind words to Dan J

Rated 5 out of 5 stars

Brilliant 5 star service

After my husband got his car from Tradeprice Cars last year and was very happy with the service I decided to go back to get myself a car from them . I live in Ipswich but was more than happy to travel to them as the service was brilliant previously. From requesting details and videos on the car I liked from Liam right to taking my car home was a hassle free brilliant service. I was left alone to look at the car I was looking to purchase, I was not hassled at any point or made to feel I was being sold a car just for the money. Me and my family including my dog was made to feel welcome by all staff there. Very friendly and welcoming staff highly recommend. My new car was cleaned to a high standard too very happy thank you.

January 18, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks for the thorough review Caroline and the 5 stars- exactly what we love to hear. We specialse in family friendly cars that work for everybody...including our furry friends!

Rated 5 out of 5 stars

My experience buying a car from Trade…

My experience buying a car from Trade Price Cars was 5 stars!! They were friendly and so helpful. Left me alone to have a look round and then once I had made a choice Keith gave me information about the car and my options. Would highly recommend this company.

January 2, 2023
Unprompted review
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Reply from Trade Price Cars

Thank you for the great review - we look to give our lovely customers the widest choice in cars and finance so its always good to hear that we got it right - enjoy the new car!

Rated 5 out of 5 stars

Superb Customer Service

From initially enquiring, the staff were great with communication using WhatsApp, very friendly and professional, never pressurising and happy to answer all my questions. I drove off with my new car as a very happy customer!

January 13, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Jeremy - we like to fit in with our customers and many prefer WhatsApp due to busy lifestyles so its fantastic to hear this feedback - appreciate the 5 stars

Rated 1 out of 5 stars

Re-review (end of collaboration)

I will come back with a review after 4 years from purchasing a car from Tradepricecars. First of all, excuse my English. I'm not a native speaker, and i do my best to express myself as correct as possible. I do reviees very rare, and in extremely rare occasions, i criticise somebody or a company. In general, i do offer excelent feed back. And in general, i am lucky to receive good services.

In the case of Tradepricecars, the things really are not how they seem. The 5 stars reviews come with a reward, you get a discount if you do them. So this is a little cheat that they use to get a very high rating on trustpilot. Anyway, at the begining, things runned really smooth and u was very satisfied with them overall. They found a proper car for me, i accepted it (a ford focus titanium, a very good car indeed). They sorted the finance credit. Next day i think, the car was mine and i was driving it already. It had minor issues (some faulty sensors) which they were promised to be repiared. They weren't repaired, byt really, this didn't bother me too much.

What bothered me were two things: 1) they told me that, as a bonus, they did the MOT for me, and it will be available for one year. I trusted them and i did not even check if the MOT was done or not. At some point, a friend of mine checked the situation of the car and alerted me that my MOT was expired since 5-6 months. I was stunned. I used the car for such a long time without having a valid MOT. I called them, emailed them, and they ignored me. I was very disappointed about their reaction. Or lack of reaction. Anyway, the damage was done, it was just my nervous reaction and i really wanted an explanation or some apologies for what happened. Thry never came.

2) the second issue was post-sale. At the begining, everything is milk and honey. They promiss you that they will do a good buy back of your car in the future, at any time, and change it with another one, of course. After 4 years i went back to them, as a first option, to try to have a buy back. Now things were different. They told me... hey, we dont buy cars that old (2013), we usually trade newer cars.. we can offer you this ammount (much under market price). We will call you tomorrow. They never call. I went to another car dealer and he paid me the right amount on the spot.

The conclusion is that they are very kind and very carefull with you as long as you buy from them. After that... the interest dissappears. I gave them one star to counter balance the initial 5 star rating. They have to really care about customers that already left with a car from their yard. After sales services, communication and at least pretending some interest and acknowledgement of a mistake if that happens could really bring them closer to a real 5 star rating.

December 5, 2022
Unprompted review
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Reply from Trade Price Cars

Hello Costin, we note your feedback 4 years after the purchase of your vehicle. All cars come with a minimum 9 month MOT and this was the case when we have checked the dates in relation to purchase invoice date and expiry of your MOT. Ongoing during your ownership its the customers responsibility to ensure MOT dates are adhered to.

Whilst we sold you the vehicle 4 years ago (assuming it must have served you well given the time you've had it) we aren't obliged to buy it back if it doesnt fit our stock profile in relation to its age/mileage. We gave you a price that we were willing to pay and you sold it for a couple of hundred pounds more which is absolutely fine. It was obviously worth more to that dealer at that time. To leave us a 1 star review seems unjust to us. We hope the next dealer you choose to form a relationship with meets your expectations. Thanks for your previous business.

Rated 5 out of 5 stars

Great experience thank you

Great experience thank you. Needed a car urgently and managed to source exactly what I needed at a reasonable price. Ordered it on Monday and was cleaned, mot’d and ready for collection on Wednesday. Very helpful. Would highly recommend

January 2, 2023
Unprompted review
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Reply from Trade Price Cars

Thanks Brad - many of our customers need or want a car very quickly so we are set up to turn around purchases in a very short period of time, without compromising quality. Thanks for the 5 stars

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