We're very happy with our new radiators and they perfectly suit the style of our period home. Trade Radiators were great on the comms side to arrange delivery too. We opted for the 3 Column radiator a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I found a towel rail that I wanted & at a good price. I asked a couple of questions about size etc, all answered quickly, enabling me to place the order. The towel rail was delivered a few days la... See more
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They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators d... See more
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This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of mod... See more
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Company details
Information provided by various external sources
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Contact info
82 Mitchell Street, G1 3NA, Glasgow, United Kingdom
- +441412250430
- info@traderadiators.com
- traderadiators.com
4.5
Excellent
612 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, delivered within 24 hours of ordering!
January 31, 2022
Unprompted review
Reply from TradeRadiators
Thanks for the great review! It is much appreciated!
Excellent service and delivery
Excellent service and delivery. The professionism just radiates
January 17, 2022
Unprompted review
Reply from TradeRadiators
Thanks for the 5 star review!
Minor issue quickly sorted out :)
I ordered 3 radiators but only one arrived. Contacted Trade Radiators through their website contact form and received a quick reply from Kimberley. She apologised and said radiators would be sent the next day (alas due to Covid at their Warehouse) it was delayed by a further day but arrived on a Saturday. I cannot fault their service at all !!
January 10, 2022
Unprompted review
Reply from TradeRadiators
Thank you for the 5 stars John! I am glad we managed to get all that sorted out quickly!
Great Service for Rad Wanted Urgently
I decided to change our radiator in our Sunroom for a higher output Vertical Rad because we were having a new boiler fitted and it would be a good time to have the work done. Looking at the reviews for all the online sellers none had a perfect record so I felt like it was a gamble who ever I chose.
I decided on Trade Radiators and spoke to Kimberley and asked a couple of questions like Is it actually in stock and who do you use for delivery. I then placed an order on Friday Morning(10th). I received an immediate confirmation of order. On Saturday I received a text from the couriers to say it would be delivered on Wednesday (15th). However, to my surprise the carrier arrived this morning (Monday 13th) in perfect order.
This was in effect a 24 hour delivery.
Of course all retailers have problems with the supply chain and the carriers they use, but I can not fault Trade Radiators. I can only Highly Recommend.
Brian - Retired Company Owner”
December 14, 2021
Unprompted review
Reply from TradeRadiators
Brian this means a lot to us as we are a small business so thank you very much indeed, we really appreciate your review and excellent recommendation, thank you.
Good service
Good service. Ordered a Towel Radiator & Valves(order ref 000098754) . Fairly quick delivery, bearing in mind Christmas is fast approaching. Radiator is great, all parts required & excellent instructions. Valves not what I was expecting. Would have returned but for the following."Refunds may be made less any packaging, delivery and admin costs incurred by us. The customer is responsible for the safe return of the goods and any return delivery costs.". So elected to sell on.
December 9, 2021
Unprompted review
Reply from TradeRadiators
Thanks for your review Andrew. We would've been able to take the valves back no problem just as long as they were still in the original packaging and not used etc. Glad you're happy with our service, thank you.
Quality product and easy ordering process.
Really easy process to order and delivery was very quick too. The radiator looks quality with a 15 year guarantee.
December 9, 2021
Unprompted review
Reply from TradeRadiators
Thanks for the glowing review Nigel, we are a small business so that genuinely means a lot to us, thank you.
Great service and quick delivery
Great service and quick delivery. Only comment would be confirmation/dispatch email took some time to come, one order had arrived before I received email.
December 3, 2021
Unprompted review
Reply from TradeRadiators
Thanks for your review Keith, sorry for the delay with the email, they are automatically sent the day we dispatch so not sure what's happened there but apologies for that. Glad you're happy with our service, thanks.
Kerb side delivery on radiators
November 27, 2021
Unprompted review
Reply from TradeRadiators
We do clearly state on our website that it's kerb side as the couriers are not insured to go onto your property. We also remind you on all correspondence that it's kerb side and it's also in the T&C's which you read and agree to before placing your order.
Reply from TradeRadiators
Hi Mario, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Great radiator
Great radiator, good company to deal with , warm radiator and looks good .
November 21, 2021
Unprompted review
Reply from TradeRadiators
Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Great Product
Great Product, Great Delivery and Great Service. Won’t hesitate to shop here again
November 21, 2021
Unprompted review
Reply from TradeRadiators
Thanks Janet. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Good heating element
Arrived quickly, excellent heating element easy to programme and heat quickly
November 20, 2021
Unprompted review
Reply from TradeRadiators
Hey Lisa, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Reply from TradeRadiators
Hey Marilyn, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Reply from TradeRadiators
Hey Brian, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Very satisfied
Excellent service, quick delivery and reasonably priced items, would definitely recommend.
November 18, 2021
Unprompted review
Reply from TradeRadiators
Thank you for the excellent feedback David, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Been waiting since 5th September for my…
Been waiting since 5th September for my radiator with various hiccups and time wasting along the way. It may finally arrive Monday 15th November, fingers crossed. Trade Radiators have their money and happy to keep it not offer any gesture of goodwill etc despite the radiator being in the black Friday sale.
November 12, 2021
Unprompted review
Reply from TradeRadiators
Hi Stephanie, we appreciate you taking the time to let us know about your experience and we are very sorry for the delay. I can see you have now spoken to Amanda and everything has been sorted.If there’s anything else we can help you with, please let us know.
Multiple failed collections
I purchased a radiator which was not suitable. I have re-packaged it up as per their specific requirements (not stated on their website) and I have been waiting for a collection for over 3 weeks having stayed home all day several times only being given a 9-6pm slot for collection, every time it has failed with no contact despite passing my phone number being provided in case any issues arise. They are also requesting a fee for collection which was not stated on their website under returns information.
September 23, 2021
Unprompted review
Reply from TradeRadiators
Sorry the collection took so long, the couriers were really struggling over winter with driver shortages due to COVID, Brexit etc. We did eventually collect and refund you in full with no collection charge due to the inconvenience. Sorry again. (NB we do state that courier returns charges apply in the T&Cs)
replacement radiators
Wanted some replacement radiators and found the perfect ones on your site. Right price and right size so was a straight swap over. Will recommend your site
September 20, 2021
Unprompted review
Reply from TradeRadiators
Thank you for the lovely recommendation, we are a small business here at Trade Radiators so genuinely appreciate it, thank you. We hope to welcome you back again in the future.
I made a mistake on my order which was…
I made a mistake on my order which was resolved by helpful staff. However the website is quite confusing which contributed to the errors made by myself. In terms of improvements I would suggest looking at this and more description about how the finish looks to ensure you get what you want from both website and staff.
September 20, 2021
Unprompted review
Reply from TradeRadiators
Thanks for your review and sorry if you found the site confusing in any way. We have in fact now launched a new version of the website so you should it find it much better next time. :-)
Just ..... perfect
The products are perfect
The prices are perfect
The service is unbelievably perfect
The telephone sales staff are just so helpful ..........perfect is not enough.
I think..........if Carlsberg were "into" radiators.......... they could learn their trade from this company first.
September 16, 2021
Unprompted review
Reply from TradeRadiators
Keith, this is just amazing to hear!!! Thank you for your kind words, we are a small business here at Trade Radiators so genuinely appreciate it, thank you so much. We hope to welcome you back again in the future.
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