traderscentralfund.com Reviews 977

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Exceptional customer service. Above average experience for me. From day one to this month receiving my withdrawal to my crypto account. Took 2 days that's 5 days less than their maximal days.... See more

Company replied

Rated 3 out of 5 stars

I will give honest review : in this prop they have both ADVANTAGES & DISADVANTAGES. ======================================== ADVANTAGES - i received till date 3 payouts. DISADVANTAGES - receive... See more

Rated 5 out of 5 stars

Just received my second withdrawal from TC. No issues whatsoever. Their scaling plan is superb compared to other prop firms, and their support staff is flawless. You will always get a response. Go wit... See more

Company replied

Rated 5 out of 5 stars

Swift support system from traders Central I have been a customer for over 3 months. I haven't had the best experience, but overall it's good and recommended. I see improvements on their serv... See more

Company details

  1. Alternative Financial Service

Written by the company

Decentralizing finance for all


Contact info

3.6

Average

TrustScore 3.5 out of 5

977 reviews

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Rated 5 out of 5 stars

Just had my first payout

Just had my first payout! Thank you Prime Bridge Prop

August 3, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Angela,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 1 out of 5 stars

Bad 👎 support website portfolio not…

Bad 👎 support website portfolio not working

August 3, 2022
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Reply from traderscentralfund.com

Hello,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
The website portfolio auto updates recent trades every 4 hours after the trade is closed. You can check your trading progress here:
https://tracking.bagleyai.com/account/MTI2MTY4

Best Regards,

Rated 1 out of 5 stars

Worst experience ever

Alright, I just experienced some of the worst experiences ever with a prop firm… I bought the Instant Funding account of 50K for 1374 USD. I bought this following the good review by Darren Hill (owner of POW Banker EA). We are a relative of Darren, so that is why we assumed the good review. Of course, Darren can't do anything about this and has nothing to do with it. In fact, we have had the terrible experience with Traders Central.

On their website it says everywhere that there is no maximum lot size, but in reality there is definitely a maximum lot size. For example, for XAU/USD, I can only open a maximum order of lotsize 0.5 and only 1.5 lotsize in total at a time... A good trading strategy with a maximum lot size of 1.5 is almost impossible. Almost every trader would agree.

The leverage is 1:50 and when I, for example, trade on an IC Markets Account with a leverage of 1:50 I can open as many as 100 lots at a time.

Darren (owner POW Banker EA) on the other hand does have an account with no lotsize limits and low commissions. Darren can place orders higher than 0.5 lotsize though. I have seen pictures of his trades. And this is the exact same account and program we have. Very suspicious.
In addition, I had to choose one of the following choices to open the account:

- Raw Spread: Low Spreads (almost zero), but high commissions;
- Standard Spread: High Spreads, but low commissions.

We chose Standard Spread. This would mean that we would not have to pay any commissions. But this is also not true... We pay for a 0.5 lotsize trade on the XAU/USD, $4.50 commission. This means $9.00 commission for a trade of lot size 1 on the XAU/USD. That's not what I call a low commission....

We then approached customer service with this information, but this experience was also horribly bad. The only answers we received were very brief like "No" or "You have a leverage of 1:50". There is absolutely no effort to be helpful.

When I read the bad reviews here, I read a lot about poor customer service. And in every good review is almost identical to each other. Everywhere it says something like: "Thanks for the initial payment. I am very happy with Prime Bridge". This looks very suspicious (fake)....

At the very least, I would like to be well served by a competent employee. And that I either get an account without lotsize limits & commissions or that I can cancel my purchase and get my money back.

August 3, 2022
Unprompted review
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Reply from traderscentralfund.com

Hello Syb,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
The leverage is 1:50. You can open as many lots as the margin allows on caps of 1 lots for forex pairs, caps of 0.10, 0.01, 0.02 for metals and Indices (which can be in 0.10 multiples until you use all margin).
OTF instant doesn't have standard spreads without commission. It's by default raw spreads (with two options "default with $7 per lot turn around" and "Swap free with $9 per lot turn round")
Standard spreads are for challenge stage 1 & 2 accounts. On live they're raw spreads.

Best Regards,

Rated 5 out of 5 stars

Just had my first payout!

Just had my first payout! Thank you Prime Bridge Prop Firm and Traders Central Community for having us well accommodated specially from the customer support members, hats off! All my questions had been answered well before I've planned to join the club. My trust from you all the way... and More power!!!

August 3, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Odie,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

withdrawal very fast

The withdrawal was very fast and the support helped me a lot with the proceed!

August 3, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi JP,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

It's so Good

It's so Good
Support very quick!

August 2, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Thanh,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 2 out of 5 stars

I made double payment for instant plan…

I made double payment for instant plan and challenge plan. Both were successful but I got a notification that I made an overpayment for the instant plan (0.55CAD) worth of Ethereum. And up till now, my instant account is showing zero but my challenge plan is doing perfectly.

August 2, 2022
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Reply from traderscentralfund.com

Hello Damilola,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
Coinbase should have sent you a message to contact the merchant to resolve the payment. You can message us on telegram https://t.me/Traderscentralchatroom for more assistance

Best Regards,

Rated 1 out of 5 stars

Bad Experience so far

Not sure why i signed up with this prop firm. No one to communicate with. No support chat and when you message support, no response on time. The worse, I started trading and can’t see my trade entries on the dashboard. No metrics and nothing. This is the worse of then all

August 2, 2022
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Reply from traderscentralfund.com

Hello Adedayo,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
We were on a company wide holiday from Friday to Monday. We're sorry for the inconvenience caused. It won't happen again.
https://tracking.bagleyai.com/account/MTI2MDYx

Best Regards,

Rated 1 out of 5 stars

The people that work in this company…

The people that work in this company are the worst and they don’t know nothing about being professional . I bought yesterday a challenge with them and I went to the telegram group to ask a question . After my message ‘Hi’ they banned me .

I want my refund back I will not do my challenge with you anymore . This is lack of respect for anyone that buy your services .

Update . I send several messages thru email , because they blocked me on telegram no answer . Honestly don’t go for this prop firm

August 1, 2022
Unprompted review
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Reply from traderscentralfund.com

Hello Nicoleta,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
We were on a company wide holiday from Friday to Monday. We're sorry for the inconvenience caused. It won't happen again.
Your account was created today. It will be on your dashboard before today runs out if it is not there already.

Best Regards,

Rated 5 out of 5 stars

I received withdrawal.

I received withdrawal.
Thanks you prime bridge. I recommend you!

August 1, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Godwin,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 1 out of 5 stars

I had a bad experience with TCF.

I had a bad experience with TCF.
Firstime, i bought a 50K Challenge Account and after that i bought other 50K Challenge Account.
My first account is reset and i only use second Account (my first account still have profit)
I sent my problem to TCF Customer care and they said that they will refund for my first account.
Now near 5 months, no action

July 31, 2022
Unprompted review
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Reply from traderscentralfund.com

Hello Truong,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
Upon investigation, both accounts were provided and traded on
1st purchase in December was on the 9th at 6:46 pm PST, account was made on the 10th
bagley - https://tracking.bagleyai.com/account/OTgzNTg%3D
2nd purchase in December was on the 15th at 11:37 pm PST, account was made on the 16th
bagley - https://tracking.bagleyai.com/account/OTkzMTY%3D

Best Regards,

Rated 5 out of 5 stars
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Reply from traderscentralfund.com

Hi Aaron,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 1 out of 5 stars

The worst company ever, I wasted my 2 months and the money.

Update August 8, 2022: I shared my contact info but never heard back from them.

After failing multiple challenges with FTMO, TPT and MFF, I took a break and I did practice in the DEMO account. Now I am a profitable trader.

Because of the low fee, I took a 50k OTF challenge with traders central.
they approved my stage 1 result.
but they rejected my stage 2 result.
I traded with the same strategy. (I get the rejection after waiting more than 14 days)

they rejected my account for this reason
"(c) Performing trading strategies in a way that establishes justified concerns that the backer might suffer financial or other harm as a result."

They asked my crypto address for a refund on July 8. Today July 27, they sent the payment to the wrong address. So, my refund is gone. 

My question: 
I traded with the same strategy in both stages. why they didn't stop me after stage one?

overall, the worst props funding company ever I have seen.

the worst customer support as well, they always say I have forwarded your request please wait.
in every step, it took 7/8 days, and need to contact them multiple times. 

Please guys stay away from this company.
their intention is just to make money from the failed tests.

July 27, 2022
Unprompted review
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Reply from traderscentralfund.com

Hello Shakhawat,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
I have used the find reviewer button to request more details about your case so I can follow up.

Best Regards,

Rated 5 out of 5 stars

Thanks prime bridge team

Thanks prime bridge team. I have received my first withdrawal.

Nice support and good company for all traders

July 21, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Mohamed,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

I want to thank the Prime bridge prop…

I want to thank the Prime bridge prop firm for paying my first withdrawal on my 50k challenge live account.

I can confirm they're legit and paying out. My refund was initiated too.
They're supporting you all the time when you have any issue on Telegram and live chat.

I recommend their service to every good trader out there.

July 20, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Shaikh,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 4 out of 5 stars

Amazing Firm

I heard about this firm months ago and decided to give it a try. I had my doubts but then I requested withdrawal from Prime Bridge and it came faster than I expected. I’m wowed, now I have no doubts, I’m all in.

July 20, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Carl,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 1 out of 5 stars

worst service I have ever seen

UPDATE: They have refunded me the half of the amount

They didn't give back my last year's overpaid money.
Unfortunately, i paid twice for their plan payment on 30 Dec 2021. from the beginning i have contacted them several times to get back my money but they didn't give me back. every time they said that they are informing their relevant department but no solution yet. How could a financial company's service is like this?? it's one kind of scam.
if you want to check it then my tcf username is "mdraisulislam" and coinbase receipt id is "7Z53338B"

July 20, 2022
Unprompted review
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Reply from traderscentralfund.com

Hello MD Raisul,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
We never got your payment details from you until 22/07/2022. Your refund has been processed.

Best Regards,

Rated 5 out of 5 stars

Exceed expectations

I have reached the profit target for phase 1 in 3 days, just waiting to complete the minimum trading days. So far it has been very good experience. Support is doing a really good job.

July 20, 2022
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Reply from traderscentralfund.com

Hi Marie,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

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