Trade Show Travel Company Reviews 

260
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the booking agents for being exceptionally helpful, patient, and knowledgeable throughout the entire vacation planning journey. Travelers truly appreciate the supportive guidance, genuine personal care, and efficient communication provided by the team that make organizing getaways feel completely seamless and enjoyable. Some reviewers were not happy with mandatory sales presentations, unexpected extra costs, and significant difficulties encountered when attempting to modify existing reservations. Additionally, a few consumers mentioned feeling pressured by aggressive sales tactics, unhelpful customer support responses, and persistent follow-up communications concerning various promotional vacation packages.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting helpful staff and smooth booking... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that agents are patient, professional, and... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting agents who go above... See more

Service

Reviewers mention positive feedback about service, noting that representatives handle travel arrangements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appreciated all the time, help and support from Debbie L and Ely in getting my first trip set up. Debbie sent me more details on my trip package and answered my questions on the Welcome Letter. Then... See more

Rated 5 out of 5 stars

I would rate Debbie Leonard even higher if it were possible. She attentively listened to my concerns and addressed them promptly. She made me feel valued not only as a customer but also as a friend. H... See more

Rated 5 out of 5 stars

I had the pleasure of working with Debbie to book our family vacation. She worked with me until we found the perfect place and date in Puerto Vallarta. She was client centred, super friendly and very... See more

Rated 5 out of 5 stars

I initially "upgraded" with Adam B. I was given misinformation and promised things by him that I later found out were not true. I ended up getting a partial refund because of his actions. We still end... See more


Company details

  1. Online Marketing Agency

Information provided by various external sources

Trade Show Travel Co is a unique travel company based in West Palm Beach, Florida. Known for its one of a kind travel packages that never disappoint.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(260)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had the pleasure of being assisted by…

I had the pleasure of being assisted by a wonderful agent, Debra Leonard. Despite it being almost a last-minute booking, she dedicated three days to finding the perfect trip for my family and secured us a 4-night, 5-day stay in Myrtle Beach. I highly recommend reaching out to her—she truly goes above and beyond. She might not appreciate me sharing her email here, but I can confidently say she will take great care of you and your family. Thank you, Debbie!

March 20, 2026
Unprompted review
Rated 2 out of 5 stars

What an unbelievable and deceptive…

What an unbelievable and deceptive organtization. I was so excited to buy a package that included multiple resort short stays, a cruise, and a chance for my family to enjoy time together. Then the shoe dropped. Add-ons to to cruise with a window versus the bottom level of the ship, add-ons after add-ons, after add-ons. Never. Never. Never let them get ahold of your credit card.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Deceitful

Deceitful, dishonest, manipulative are the words that come to heart when thinking about this company. I worked for them for 10 months and the boss refused to pay me my last paycheck, where it would have potentially cost me my place to live.

On top of that, Richard Cardillo (one of the owners; (888) 226 - 6011), teaches all of his employees deceptive practices to customers and potential customers.

He teaches his employees to lie to customers, saying that they had "bonus vacations" that never existed, saying they expired, and asking the potential customer if they forgot about them or if something like life or covid got in the way.

Most people that his company targets has a lot of vacation time, with potentially multiple companies, so they easily forget, are confused and then end up buying a vacation package from anywhere from $698 - $1,496, in order to "extend their vacation time," because their vacation time "expired," when they had 18 months to use them.

They promise no blackout dates, with a guarantee on all major holidays with a 90-day advanced notice and a 30-day advance notice "guarantees" their dates throughout the rest of the year.

This isn't always true, because it depends on the location and the availability itself.

They use vague language to hook potential customers in, saying, "you either attended a presentation," or "stayed at one of our resorts," in order to "remind them" about how all of this came about.

The salespeople here are called closers, the people who the called gets "transferred" to, where they assure the potential customers that they're a preferred traveler and that they have credits on file.

Then when the potential customers says something like, "I need to talk with my spouse first" or "I can't afford it," the sales people / closers either

(1) Add more vacations and/or
(2) Lower the price,

in order to get them to buy.

They promise that it's always going to be a Condo, never a hotel. They're powered through Monster and if you look, there are definitely destinations, that are less then 4-stars, in a hotel!!

All-in-all, I learned that after working for this company for 10 months, that this place is crooked, full of people that are desperate to do whatever it takes to take money from people.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

amazing experience EVERY TIME!!!

Deborah Leonard has made our interactions such a joy!! She is an AWESOME person to work with and an absolute pleasure to speak to! In addition.....Chelly Dalton is a rockstar! Pain free call to book, super informative, awesomely pleasant to speak with! I couldn't have asked more a better transaction. I'd give 6 stars if they'd let me!

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

What a scam

What a scam. They told me the fees I paid were for the resort fees, but when we checked out, we were charged the resort fees again. I contacted them and they gave me excuses instead of fixing the issue.

I also tried to make changes to the 13 rooms we booked, and they said they couldn’t modify the reservation. The hotel told me we had to go through the travel agency, and the agency refused to help.

Do NOT book through them.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Debbie is very helpful and…

Debbie is very helpful and knowledgeable about vacation planning. I felt very confident and excited about my future vacation.
Debbie explained everything to me about fees and attending a presentation. Thank you Debbie for your time and help to make this a fun vacation.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Debra was extremely professional

Debra was extremely professional, knowledgeable and patient with all of my questions/concerns. We will be dealing with Debra only on subsequent vacations without a doubt, very much appreciated!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Debra Leonard is the best

Debra Leonard is the best! She is very nice and responsive to emails and works very hard to make your vacation the best! She even remembered who we were after it had been three years since we spoke to her! She will take care of you!!

Eddie and Amy

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Debra Leonard went above and beyond to set my family up with a Hawaii spring break vacation that had the kids jumping up and down when they found out. I felt listened to and I appreciated the time she took with me to find the perfect spot for us to chill! Someone give this lady a Bonus! :)

January 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look