Tradeworks 

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Rated 1 out of 5 stars

Made a purchase for a number of items from trade-works.co.uk (correct site despite what a reviewer says below as the phone number in the image matches what is listed on the website) that totalled... See more

Rated 1 out of 5 stars

Bought a La Crosse Technology XG 55 watch from Amazon marketplace who placed it via Europa depot.Cost £100 and now 2 years later has stopped working completely. Amazon marketplace customer service ar... See more

Rated 1 out of 5 stars

Tradeworks should be out of business judging by mine & all of these other bad reviews . They are shonky & very untrustworthy, marketing knock off imitation products & donot honour there money back... See more

Rated 1 out of 5 stars

Bunch of jokers ordered and paid extra for next day delivery. Received 1 week later after 6 x phone calls promises refund postage never got that either. Dont trade with incompetent arrogant non caring... See more

Company details

  1. Electronics Store

Information provided by various external sources

Supplier of TV Aerials, Satellite & A/V equipment to the trade and public. Visit us to find out why thousands of people are already using us as their main supplier.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

first class service

I orderd my stock after 12 noon and deliverd next day before lunch it kept my clients happy

January 22, 2013
Unprompted review
Tradeworks logo

Reply from Tradeworks

We always do our best to get your order to you as quickly as we possibly can!
If we can ever be of help to you again don't hesitate to get in touch.

Rated 5 out of 5 stars

Good to deal with - Thanks - Mike

Gave me a lot of help over the phone on what bits would work best in a low signal area. Liked that they did not try and sell a signal amplifier in my initial order saying 'try without' and only order later if proved essential. Order arrived quickly and quality is great. Prices very competitive. Thanks.

January 20, 2013
Unprompted review
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Reply from Tradeworks

Thanks Mike - we always try to do our best to help. We don't work on a commission basis so customer satisfaction is our main priority!

Rated 5 out of 5 stars

Excellent service and price

Great price and excellent service. One items was not dispatched correctly and I call them. They resend the item by next day delivery without any fuss. Bought a satellite dish with equipments and accessories and cost nearly 2/3 of the price elsewhere.

January 14, 2013
Unprompted review
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Reply from Tradeworks

Thanks Nishaal. We try our best...

Rated 5 out of 5 stars

Really fast delivery and excellent communication

We recently bought a new freesat box and over Christmas frustratingly lost the remote. We got a replacement at a great price and within 2 days whilst being kept informed via email on the status of our order.

January 8, 2013
Unprompted review
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Reply from Tradeworks

Thanks Sabina, Hope you had a good Christmas!

Rated 5 out of 5 stars

New Year - No Drama with deliveries. I was wrong !

Well, I am impressed.

I noted all the clauses on the website about deliveries and assumed it would all be affected by the New Year - I even made the mistake of telling the family that the parts wouldnt come for "about a week".

How wrong I was...and yes, I did fess up at home !

Great service, great product and great prices.

Well Done

Tom

January 7, 2013
Unprompted review
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Reply from Tradeworks

Thanks Tom,
We did our best to get everything out as quick as we could.

Rated 4 out of 5 stars

DIY Satellite dish

The kit was delivered promptly, it contained everything I needed. However finding the right satellite for Freesat wasn't the easy especially as Astra 28.5E could not be found. Eventually I selected quite a lot of satellites from the list offered after the first attempted just found German channels. The Auto tune on my Samsung Smart TV did find over 1000 channels even when only requesting free channels. The subsequent Freesat tune in fact worked very well though I still don't know which satellites from the list it actually used.

The dish itself looks good and I would recommend it if you are technically inclined though for the less knowledgeable user there is a definite learning curve with plenty of trial and error.

January 7, 2013
Unprompted review
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Reply from Tradeworks

Thanks Gordon!
Now you have done it once, all your friends and family will be asking you to install it for them...

Rated 5 out of 5 stars

Excellent

Great company, great quality. 1st class service and support. Thanks

January 6, 2013
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Kieran.

Rated 4 out of 5 stars

Web site shows stock that does not exist.

I ordered several products, after a few working days I still had no delivery details/date, two phone calls later, an aerial that was shown in stock on the web site was apparently actually out of stock.
I got the feeling if I hadn't phoned twice I'd still be waiting for my delivery. I opted for a cheaper alternative aerial to save waiting longer, no refund of the balance was offered.
When received, the products were all OK.
Update
Subsequently Tradeworks have refunded the difference.

January 5, 2013
Unprompted review
Tradeworks logo

Reply from Tradeworks

Our sincerest apologies Phil. Unfortunately the website didn't autoupdate the stock levels over the Christmas period, we only realised once we got back after Christmas. I will check the difference in price and make sure you get the refund sent to your bank account today..

Rated 5 out of 5 stars

Great Prices, Great Service - Another Good-To-Know Company

Competitive prices and a good website with lots of choice/information. I easily found what I was looking for, compared it with other suppliers but Tradeworks was best on price including delivery. Items arrived 2 days later as promised and worked without issue.

Will definitely buy from again.

January 3, 2013
Unprompted review
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Reply from Tradeworks

Thanks Fred,
We try to keep as competitive as possible and get everything delivered as quick as we can. We believe good customer service is what sets us apart from the crowd!

Rated 2 out of 5 stars

Felt a bit short changed!

Ordered a Sky plus upgrade kit with 15M of cable. Only received 14M of cable so I had to join a bit on! Also upgrade kit did not come with instructions!

December 30, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

I am very sorry to hear that Stuart. Its a shame you didn't contact us straight away so we could rectify this before you left feedback.

Rated 5 out of 5 stars

First choice for service, quality and quick delivery

I was trying to buy this product for my dad's christmas present but had left it quite late to order. Not a problem with Tradeworks! I placed my order late on Sunday night and as I live in Northern Ireland, I was worried that I might not receive it on time. Delivery was quoted at 2-5 days and true to their word, my parcel arrived on Thursday morning. I would definitely recommend Tradeworks and will certainly use them again. First class all round :)

December 23, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Liz.
We try our best to get all items out the same day using the quickest delivery options...

Rated 5 out of 5 stars

excellent service.

we had a quick response including a phone call, a quick delivery, everything was as ordered

December 19, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Michael,
We always try our best!

Rated 5 out of 5 stars

I Got it All

I wanted to go Freesat to cut down on monthy outgoings.
After visiting several other web sitesI visited the Tradeworkstv site and after reading other peoples rave reviews I decided that these people know what they are doing and this is the place to buy from.
I was looking for for value for money and got it.
I was loking for alI I needed in one package and got it.
I was looking for easy to follow fitting instructions and got them.
I was looking to be up and running ASAP and got that also, less than 90 minutes.

December 16, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Norman, We try to make our products as easy and quick to install as possible. We all come from installers backgrounds so we know what it is like to actually use and install the gear.

Rated 5 out of 5 stars

Problem free shopping.

I ordered a camping satellite dish and tripod. They weren't kidding when they said the tripod was sturdy! Very good value kit and shipped quickly. The 60cm dish is quite large to carry in a not too big motorhome. I might order the 45cm one and use the big one on the house, even though the reception might not be so widespread with the smaller.

December 16, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks!

Rated 5 out of 5 stars

Good value product at reasonable price

The chimney lashing kit I ordered arrived within a couple of days . It appears to be of good quality and was about 15 - 20% cheaper than any comparable product online.
I would buy from this outlet again.

December 8, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Kenneth,
We have a big trade counter up in the North East, serving most of the regions installers and other trades. The products you buy on the web are the same that an installer would install for you. We always try to keep our prices as low as possible. Plus you get a 10% off voucher for leaving this review... Many thanks!!

Rated 5 out of 5 stars

Excellent.service.

Received wrong item. Quick call to their customer services and I've been sent the right one (with a pre-paid envelope to return the wrong one). Now, we all do mistakes, but the way to resolve these mistakes is what counts, and their service in this matter is excellent.

December 7, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Ben!
Again apologies for the wrong item, you are right we do all make mistakes, but we really do try our best to make sure we correct those mistakes as quickly as possible.

Rated 5 out of 5 stars

Tradeworks works!

Good price on site - ordered easily - good tracking - delivered on time. What more could you possibly want?

November 26, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks David,
We try to keep our prices as low as possible and keep our customers updated with all the delivery and tracking information. Its always good to hear it is appreciated.
Matthew

Rated 5 out of 5 stars

Good product, excellent delivery

Arrived next day after ordering all in perfect condition, excellent quality and packaged to make sure it was protected during delivery. Highly recommended.

November 21, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Victor.
We try to get everything dispatched the same day it is ordered, plus every day we upgrade several people to next day delivery for free! You were one of the lucky ones - its always good to hear appreciation for this..

Rated 5 out of 5 stars

Super fast delivery

Products were easy to find and at good prices. Ordered in the morning and it arrived the next day, excellent.

November 19, 2012
Unprompted review
Tradeworks logo

Reply from Tradeworks

Thanks Chris!
We try to get everything ordered before 4pm dispatched the same day...

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