Trainwell has made getting into working out super simple and my trainer through them is the best! They make sure to help you along every step of the way!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stephany was such an amazing trainer to work with. She went above and beyond to help me with any questions sending me tutorials and websites to refer to. Not to mention she is soooooo encouraging and... See more
Company replied
My trainer was helpful, more than willing to modify my workout plans, work with me, and was always encouraging. The cost was prohibitive, though, so I cancelled. With my account closed, I was cha... See more
I love it it overall - intermittent server glitches that make me lose my workout have been annoying, but it's only happened twice. Would be great if there was a way to save them locally when servers f... See more
Company details
Written by the company
A healthier you is shaped by what you can do today. We believe that the best workout is the one you'll actually do. Trainwell helps you build healthy habits by providing judgement-free 1-on-1 remote fitness and nutrition training.
Contact info
3233 West Liberty Avenue, 15216, Pittsburgh, United States
- support@trainwell.net
- trainwell.net
Trainwell is great!
Trainwell has made getting into working out super simple and my trainer through them is the best! They make sure to help you along every step of the way!
Amazin experience
Stephany was such an amazing trainer to work with. She went above and beyond to help me with any questions sending me tutorials and websites to refer to. Not to mention she is soooooo encouraging and so helpful in keeping me consistent. Nothing but good things to say about her. I was really really happy with my workout routine, she always listened to my needs and preferences.

Reply from trainwell
Typical tech company making it hard to cancel
My trainer was helpful, more than willing to modify my workout plans, work with me, and was always encouraging. The cost was prohibitive, though, so I cancelled.
With my account closed, I was charged an additional 2 times. So not only was the cost prohibitive, they hide how to cancel payments separately from your account. I would only recommend if you know you will stick to it and not have to cancel.
Revised: Customer service got back to me and gave a refund. Changing from a 2 to 4 star.
I have tried to cancel my subscription…
I have tried to cancel my subscription twice and have been unable. I was pretty satisfied with the app, but to the extent they are trying to charge me when I want to leave, 1*.

Reply from trainwell
I have been with CoPilot for several…
I have been with CoPilot for several months and am happy. I have tried a dozen training apps and finally have one I like - CoPilot. I like the integration with my Apple watch where it tells me to go higher or slower. It is very sophisticated. At first, the App was buggy, now it seems much much better. I also like that CoPilot is Fitness centered with the technology complementing it - rather than the reverse which some of the apps I have tried.
I've been using it for about 6 months…
I've been using it for about 6 months and I love the app! It's been one of the best investments I've done in my life. My coach Brittney is amazing. She motivates me, answers all my questions, guides me, and adapts my training to my needs. I will keep on recommending it to my friends.
Great trainers and app, highly recommend
I have been worked with a Copilot trainer for almost a year now and have loved the experience, convenience, and affordability of having a personal trainer and accountability partner through the power of the app. I signed up for Copilot after having a baby to help me get back into a fitness routine. My experience with the trainers I’ve been assigned with has been excellent; they are understanding and motivating. Highly recommend Copilot for anyone who wants to meet their fitness goals.

Reply from trainwell
This is a review for the CoPilot…
This is a review for the CoPilot workout app (as opposed to Copilot, the AI tool from Microsoft--there seems to be some confusion there--notice the capital "P"!) I have been using CoPilot first on Android and currently on iOS for nearly two years, and I must say, it is the best remote personal training app for the buck. It is about half the price monthly compared to the other ones, and provides nearly all of the same features. My coach/trainer is helpful and checks in every day. With iOS, there is the added benefit that if you use Apple Watch, the accelerometer is utilized to provide exercise movement feedback.
My workouts are suited for my goals, and I have seen a lot of improvement as a 50-something male in the strength department. I would definitely recommend CoPilot to those who want to get serious about their fitness, but are a bit apprehensive (and budget-constrained) to meet in person with a personal trainer.

Reply from trainwell
Complete Satisfaction
Great app for a very personal, yet online approach to fitness and nutrition. I have almost daily texts with my coach and regularly scheduled video chats which allow for good communication and provide ample opportunity to ask questions, get clarity on workout components & form, and to discuss nutrition and other factors of health & fitness.
I’m diabetic and began using CoPilot after a mild heart attack during the pandemic. Matt suggested an amazing coach who took special interest in helping diabetic clients. Nearly three years later I am completely off of daily insulin injections and have lost 85 pounds.
The workouts are personally tailored to each individual client; coaches welcome input to better design your program; but, most importantly, everyone at CoPilot cares about their clients’ experience and success!
I highly recommend this app. It has literally changed my life for the better.

Reply from trainwell
CoPilot is a great workout app!
I think the best part of the app is the accountability. Lifting weights is very good for us, but I've always struggled at being consistent. I would do the same exercises for a couple weeks, get bored and stop. Now, I have the knowledge base of my coach to serve up new, interesting and challenging workouts. I never get bored of the workouts and my coach knows when to push me to excel and when I need to scale back. Love this for a workout app!

Reply from trainwell
Helped me to get back into exercise
Copilot really helped me to get back into an exercise routine after having struggled for a few years.
My coach was supportive and friendly just as I had requested and she tailored the programmes for my needs. Once I realised that getting to the gym and carving out time in the evenings were my top challenges, she created a plan based on exercises I could do at home and in more frequent but shorter sessions.
The app makes tracking your progress and understanding the correct form easy, and my coach was in touch much more often than I expected.
I'd recommend it for anyone who struggles to come up with routines on their own or needs some extra motivation/help.

Reply from trainwell
My co-pilot experience was mixed
My co-pilot experience was mixed. I loved the idea of a coaching app, but I felt both coaches I tried were kind of slack-y with advancing my workout difficulty and variety. Changes that were requested were not added until another reminder was given. Who wants to do that? After 9 months of giving it a chance, I switched to the (much less expensive) STRONG app to create my own interesting workouts that I can advance and change as needed.
I would encourage CoPilot to make sure they have built-in ways to comment on how you feel you are progressing. And encourage coaches to be asking for this feedback as well. I received weekly standard "cut and paste" motivational posts, but what I needed was the coaches' attention to detail and my progress.
Other participants have had a completely different experience, so I would encourage a 3 months subscription- being sure you understand how to cancel when it approaches the end. It might be just the ticket for you.

Reply from trainwell
Great fitness app
I‘m reviewing the fitness app, not the Microsoft AI service, which some of the other reviews seem to mistakenly address.
I found the app, because a YouTuber recommended it and tried to do some research before signing up, but there weren‘t too many reviews out there, so I decided to just test it (there is a free trial period). More than three months later, I am still using it.
I have a very hard time with consistently exercising, but the individual workouts I can do from home have really helped me to stick with it. My trainer is very nice and checks in regularly. When I signed up for a run, she adjusted the training plan and when I needed to do physical therapy exercises, she added those as well, so it‘s easier for me to stick with them.
I also like the flexible subscription service, though I plan to stay with them! There are some minor issues I have with the app, and of course the trainer can’t correct my form as if they were there in person, but overall everything works just fine and I think the price is fair for what is offered (though I hope it won‘t increase, so I can keep affording it).
I already feel fitter than when I started out a few months ago and look forward to getting even healthier. Thanks for such a great concept!

Reply from trainwell
3 Years & Going!
Been using for 3+ years and I love it so much. I love having a real person training me who can answer my questions and create custom workouts for me, whatever I need. As I’ve had health challenges, my trainer has adapted my workouts. As life ebs and flows, my trainer can adjust my workouts to be exactly what I need. To meet me where I’m at. Seriously love this app.

Reply from trainwell
Copilot fitness app
This review is for the fitness app CoPilot. I’ve been working with a personal trainer remotely through Copilot for a month, having trialed competing offerings from Future and Kickoff apps. Copilot seems to give the best training for half the price of Future, and is much more user~friendly than Kickoff. At 64 years old I’ve become somewhat stiff and my trainer has been working with me to increase my flexibility. I follow guided workouts in my home gym 4-6 days per week and am already seeing improvements.

Reply from trainwell
Excellent fitness service and have had…
Excellent fitness service and have had a great experience with my personal trainer!

Reply from trainwell
Great app to achieve fitness goals
I’ve really enjoyed CoPilot for reaching my fitness goals. My coach, Dylan, creates great programs for me that keep me engaged. Dylan also consistently follows up with me on how my workouts go and my progress. Overall, I’ve found the CoPilot app to be really good. I like the interface and how each of the workouts has an example for me to follow.

Reply from trainwell
You get what you pay for and more.
I thought this was going to be a pay for it and they give you a set it and forget it plan. But my coach sends me messages and updated my plan as needed based on my feedback.

Reply from trainwell
An excellent workout and health app
An excellent workout and health app! I love having a real life coach to create my workout plan, give advice, and encourage my progress. The workout app works very well and is easy to use and navigate.

Reply from trainwell
This is a great fitness app
This is a great fitness app. For a very reasonable cost you get daily workouts and the support and guidance of a certified trainer. Big fan.

Reply from trainwell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







