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Traista Romaneasca. Magazin online cu produse romanesti in Germania. Magazin romanesc cu produsele tale traditionale preferate. Magazin online Germania cu livrare rapida. In magazinul online romanesc Traista Romaeasca avem pentru tine bunatati romanesti precum mezeluri, mici, salam Sasesc, pufuleti etc. Va asteptam!
Hohenzollernstraße 26 , 33330, Gütersloh, Germany
I ordered last week from them. I had a question about the payment and Mr. Ioniță was very friendly and helpful on the phone. The package came quite fast after the payment and I am happy with the products! I will totally order again from here.
I paid for DPD Food courier because I ordered products I suspected would be frozen, however my delivery was sent with the regular DPD and the order, although came in reasonable time (3 days) brought me all the meatballs that I ordered already defrosted and smelly. I had no choice but to throw the
away. I asked for refund for the products that were incorrectly delivered but so far now answer. So I’m disappointed and I’d say generally unprofessional and won’t be ordering from here anymore. On the bright side I was happy everything else that was non perishable arrived well.
While I ordered the food on Tuesday they send it Wednesday evening and it didnt make it until Saturday. All the food got bad. I asked for refund but they said they cant refund it all as they are not guilty and when asked to replace the products they said they mention on the website they are not accountable for the loss. So I lost my money, the food got bad and the joy of Christmas distroyed. I will never order again.
Reply from Traista-Romaneasca.de
Dear Alice,
thank you very much for your review. As we work with shipping companies, sometimes it is not in our hands that the food does not arrive on time specially during this time where online shopping has become the ''new normal'' and the shipping companies can not make what they promise. Even having a contract with the company specially for food shippment.
Service means for us to deliver the products you ordered as soon as possible and in a good condition. Of course this time we failed and we would like to apologize for any inconvenience caused. When this happens, we are forced to refund the money for the products that got damaged/bad or replace these within the next days. As discussed on the phone (last week), we would like to have the list of the products that got bad during the shippment and we would be more than happy to replace these. To write this review without giving us the opportunity to make up for it, it´s not fair.
Nevertheless, we hope we can convince you with our service and products in the near future.
We are looking forward to hearing from you.
Wishing you happy holidays,
Traista-Romaneasca
the second shipment arrived wendsday night
thank you
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