transcriptionstaff.com Reviews 166

Well, I'm so grateful for being a Transcription Staff member. I'm happy to work with you and this is my main job at the moment and I'm not looking for other opportunities.

With that said, there are a few things that I would like to give feedback.

1. When doing QA, we come across some transcripts that are not complete or fully AI generated. For this reason, we have to generate the complete transcript ourselves. We are not compensated for doing this.

2. There are instances where a transcript is halfway done by a transcriber. The QA is then forced to work on all the undone minutes and yet the compensation is only for review.

3. On the work history dashboard, since we are paid every week, can we have a weekly summary (Monday to Sunday). At the moment you can only filter for monthly. So you have to manually calculate your earnings.

4. For work rejected by the client, can we have more details in terms of client feedback. I've only had one reject from the client so far and there was no feedback or communication given. In fact, I wouldn't have even realized that it was rejected. I contacted helpdesk and didn't get much feedback either. The feedback is important because it is a lesson not a loss.

So far my experience with Transcriptionstaff company is great. It's a great platform for growth as a transcriber

I appreciate the consistency of the job availability. However, I do have a slight problem with the AI quality feature, you can spend hours working on a rather difficult audio or video, only for the AI to automatically send your work back for a revision. This can happen even when you've followed the client's instructions or guidelines provided in the transcriber guides (speaker labeling, punctuation, captioning guides). Thereafter, you then have to achieve a certain number of credits per week for the 80% payment to be made. This can be frustrating, especially when you've spent a considerable amount of time working on a task.
Just a suggestion, it would be nice if the file requiring a revision is sent back to the transcriber directly, and the problematic areas to be properly highlighted. Thanks.

Great. Awesome.

The work is a lot for sometimes little pay but there's always something to work on which I love. The support portals are also very good, being able to get live chat support 24 hours a day is so awesome. I've only worked on the platform for a week and already made some money which is a good conversion to my currency. I recommend if you don't mind working hard.

The worst employee employer experience ever. It's either this people are scam or they just ride on people's blood no wonder they are hiring throughout because they terminate people's accounts as they please. Also they have the worst feedback for tasks done on their platform. What is AI have rejected. Show exactly at which point the work was poorly done show the corrections done otherwise I am convinced this is a scamming company.

It's too early to give an outstanding rating, so I'll give this 4 stars. I still haven't received any payment, but so far, the feedback system is great. It ensures accurate transcriptions for those who checks them. I would like to suggest that if there are mishears and other negative feedback, the staff should have a chance to see them, so that they would have some sort of reference in their future projects. Thank you, Transcriptionstaff.com for the experience!

the company is very patient and gently corrects us when we make mistakes. It also appreciates good work and rewards hard work.

I don't care about your company anymore. Show me the evidence where I submitted AI Transcribed work because I have never even submitted any AI Transcribed work. If you don't pay me I am going to take legal actions on you. Pay me the remaining amount or else let's meet in Court. I cannot work for almost a month and you fail to pay me. That is unacceptable!!!

I've been terminated, but i accept that, however they did not give me compensation for my previous work. I hope they give me what's mine

They expect you to give them quality work but they don't give quality pay and quality treatment.

Commission basis. They will pay you based on your performance. However, what I loved about the company, is the admins are very considerate and easy to approach. And they always give you a chance to improve.

I started with Transcriptionstaff around March of this year. It has been my best. They say on their website that if you reach 30+ credits you get 30% bonus. This is so true. Last week was my first time to reach that and I swear the bonus is huge. This is a real motivator and I believe I'll achieve even higher. Transcriptionstaff all the way!

So, at first we were working together very well, I don't know why you rate only works that are not done well, and when someone does a good job the rating does not change, my last ratings were better than the earlier ones you gave me 5 star rating then you ended up terminating my account, until now, I still receive the notifications of the available jobs but can not access them because I was terminated, my Ip was IF10076

The policy of immediately terminating accounts without any warning or chance to improve is not only unreasonable but also unfair to the hardworking freelancers who contribute to your platform.

I took a brief break due to illness and, during that time, was unaware of the rating. If there had been a warning system in place, I could have addressed this issue and proven my ability to consistently deliver high-quality work. Instead, my account was terminated without any notice, opportunity for correction, or even the chance to receive my pay after 300 minutes of audio time I've submitted.

It’s worth mentioning that I am not the only one who feels this way. Many freelancers are expressing their frustrations online about your lack of a fair warning system before termination. If you are seeing an increase in negative reviews, this is likely a major reason. Ignoring these concerns will only continue to hurt your company’s reputation. Deservedly so.

It's a great help for me and the staffs are very compassionate.

I have already finished my application last week, but until now no reply yet on what the next step is.

Honestly the worst experience, Transcription staff is not an equal employer, top it off they don't pay you for work done, I would never advise anyone to that company

The experience is not bad. The comments on my tasks are reasonable and their targets are achievable. The support staff are always there to assist. I haven't experienced the negative stuff that others are saying, maybe because Transcription Staff works quite well if you also produce quality work. One thing I want to improve, though, is to give other options for paying. I do have Paypal but I was taken aback by paypal's fund holding policy. Although the problem is with Paypal, at least Transcription Staff admin might want to consider other payment options if possible.

This company does not value their employee,
the employee help center filters what they respond to. When it comes to queries regarding my pay they won't reply.

When you raise a concern regarding an audio file rating, you're hit with a "We can't do anything about that" because apparently, it is not mandatory for proofreaders to rate your work.

Unfortunately for me, I had 12 works submitted, and only 8 of them were rated. I tried to raise awareness that my 4-star should be changed into a 5-star because audio clearly stated Verbatim: YES on the memo so that's what I did. But only works with 2-star ratings are appealable.

My average rating obviously went down because only 8/12 were rated. Then they hit you thru the help center with the "Then it seems like you're not submitting quality work".

It was a very disappointing company and a traumatizing experience for a starting scribe. Will not be recommending this to my future clients as a VA.