Transformulas Reviews 445

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin texture, reducing wrinkles, and providing hydration. Many users consider them the best they've ever tried, noting visible results and a luxurious feel. The delivery service is frequently described as quick and efficient, with items arriving well-packaged. Additionally, the customer service receives high marks for being excellent, helpful, and polite, ensuring a positive shopping experience. However, some people mentioned issues with product packaging, specifically opaque bottles that make it difficult to see how much product remains, and occasional problems with pump dispensers. A few customers also noted that while delivery was generally timely, it wasn't always "next day" as advertised, and some experienced delays in receiving tracking information.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its effectiveness and luxurious... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products for their effectiveness,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Marine Miracle face and eye cream for over two years now. I can honestly say they are the best products I have ever tried! It leaves my skin feeling so soft, moisturised and healthy... See more

Company replied

Rated 5 out of 5 stars

Hi, I’m a 67 year old male and yes, I use Transformulas Marine Miracle face cream daily. It’s a wonderful product that keeps my facial skin feeling moisturised and supple. I’ve used a few creams in m... See more

Company replied

Rated 5 out of 5 stars

I first tried Transformulas after hearing the woman in the row behind on a flight lauding its benefits. With a clinical background, I am healthily skeptical about her claim that this is 'a facelift i... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

Founded in 2003, Founded by Rosi Chapman, born from a personal fear of needles, we built a skincare brand on the belief that beauty shouldn’t require bravery or a syringe. We deliver cosmeceutical results through biotech-powered, marine active formulas — no needles, no downtime, no drama. We are the proof that skincare can be powerful, intelligent, and unapologetically luxurious.


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Transformulas Marine Miracle Crème really lives up to its name

Transformulas Marine Miracle Crème has transformed my skin and my confidence. It was recommended to me and I thought it cant be that good … IT IS! My skin feels rejuvenated and youthful once more. Fantastic customer services, beautifully packaged and amazing results. If you havent tried it yet, please dont take my word for it, order some and your skin will thank you for it.

June 23, 2024
Unprompted review
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Reply from Transformulas

Thank you so much for this beautiful review! We are delighted to hear how our Marine Miracle has provided you incredible results! Have you tried our Marine Miracle Eyezone? The combination of the two is amazing and we have such fabulous deals on our website! Hope to hear more lovely reviews from you! X

Rated 5 out of 5 stars

This is the only product I will use

This is the only product I will use , it is light on the face and does exactly what it is supposed to do

April 23, 2025
Unprompted review
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Reply from Transformulas

Hi Nicky! Thank you for your lovely review and your devotion to our products! Our amazing customers such as yourself are the reason we won the 2024 Tatler's Best Moisturiser for our Marine Miracle, so these reviews are greatly appreciated! Thank you again X

Rated 5 out of 5 stars

I’ve used this for over 15 years better…

I’ve used this for over 15 years better than anything I’ve tried for my eczema and skin never been as good as when I’ve used this product . I always recommend this product to anyone suffering with their skin . Use day or night or even when you just need a moisture surge in the day if your having a makeup free day amazing all rounder

April 23, 2025
Unprompted review
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Reply from Transformulas

Hello lovely! Thank you so much for your lovely review! It is amazing to hear that our products are helping people with specific skin conditions! Our Marine Miracle creme definitely contains some healing powers! Thank you for recommending us!

Rated 5 out of 5 stars

Micacle - is the true meaning

I brought this cream as I already use the Wrinkleblock. Thought I would give it a try. Amazing product, skin was glowing, lines were diminished and skin looked plumper!

April 14, 2025
Unprompted review
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Reply from Transformulas

Hi Heather! Thank you so much for expanding your skincare collection with us! We are glad our creme can assist you with your fabulous skin desires!

Rated 4 out of 5 stars

This cream is delightful

This cream is delightful. A pleasure to use and it really makes your skin soft and plump. It goes under makeup well too, without pilling which I really hate. This cream does it all.

April 9, 2025
Unprompted review
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Reply from Transformulas

Hi Elizabeth! Thank you so much for your lovely review! Pilling is a pet hate of ours too! Have you tried combining your Marine Miracle Creme with some foundation to help you get a flawless hydrated base for the rest of your makeup? Let us know how that goes! Thanks again!

Rated 5 out of 5 stars

Wouldn't use anything else!

I have sensitive skin prone to eczema and allergies and this cream is just amazing. Having tried so many creams over the years this is the best by far. Doesn't irritate my skin at all, is full of moisture, no more dry skin and even helps the wrinkles!

April 23, 2025
Unprompted review
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Reply from Transformulas

Hey lovely! Thank you so much for this lovely review! We are delighted that our products gel well with your skin and can offer you the outcome you deserve! The skin is the biggest organ, so why not invest the most into it!

Rated 2 out of 5 stars
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Reply from Transformulas

Hello Jane, I am sorry to hear you have not yet received your order. Our warehouse had this dispatched 17th April. Deliveries are usually next day. I have put a ticket in with our warehouse for you to see what we can find out for you and will respond via email on Tuesday when the office reopens after the Easter Break. We were disappointed to see a 2 star review regarding a postal matter and will look into this for you

Rated 4 out of 5 stars

A subtle but noticeable effect

First purchased wrinkle block on an airline on a whim. I really liked it, liked the texture and its effect on my skin. The improvement was subtle but as I am in my late 70s I was impressed. Have since purchased a refill and will continue. Don’t expect miracles but it certainly helps smooth out wrinkles.

February 13, 2025
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Reply from Transformulas

Thank you for such an honest and helpful review for anyone wanting to try our products. We are thrilled that you take such good care of your skin and that you took advantage of our airline duty free prices to try one of our products. The refills are a cost effective way of topping up your skincare when you aren't able to fly and get the large duty free discounts inflight

Rated 4 out of 5 stars

Efficient so very much

Efficient so very much . The x2 products that I have ordered so far yes I am enjoying using . The miracle marine cream I have only just started so it is too early to say but I was a tad underwhelmed with it at first as I was expecting my skin to feel and look completely different straight away but but in saying this I can see a difference when applying my make up after using it for an average 4 days now . I just feel like it’s a tad lighter in texture to what I’m use to and felt the need to apply a tad more as it absorbed quickly . However this is not a criticism it’s just an observation at the texture once applied but actually I am enjoying using this product so far 😍

March 21, 2025
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Reply from Transformulas

Thank you for taking the time to leave such an honest and comprehensive review Louise. This information really helps others when deciding a purchase and is much appreciated. Consistency is key with skincare and we are confident you will continue to feel skin confident as you progress your skincare journey with us. Your comments regarding its lightweight texture may help other customers, the creme was designed to offer hydration without the"heavy" feel so that it glides on and is a great base for makeup :-) Thanks again for your review

Rated 5 out of 5 stars

I would give you the whole Milky Way if…

I would give you the whole Milky Way if I could. Great products, prompt service and a wonderful "points" system.
Happy Easter to you all.
Dorothy XX.

March 22, 2025
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Reply from Transformulas

Dorothy thank you ! We are pleased the loyalty points scheme is allowing you to make savings when you need to replenish your Transformulas products. Have a lovely Easter x

Rated 5 out of 5 stars

First class product

Fast delivery of an excellent product and beautifully packaged

March 16, 2025
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Reply from Transformulas

Thank you for taking time to leave a review Anthea, we hope you enjoy your Transformulas Skincare

Rated 2 out of 5 stars

Hidden additional costs

By receiving my order of two Marine Miracle Cremes, I had to pay 33€ Taxes + 6€ flat rate expense allowence. When purchasing the product, shipping is indicated for free, only if you click on a small grey "?" next to shipping there is a lot more information including "...the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply". I assume people are rarly clicking on the "?" as why should they if shipping is indicated "Free" and with this fall in the same trap as I.
Until now i could purchase the product always on board of airplanes, where it is anyway more than 50% cheaper than in the online shop. Thanks to Brexit this is not avalibe on board anymore within EU, so I am afraid I must find another creme!

January 26, 2025
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Reply from Transformulas

Hello Sharareh, thank you for your feedback. We offer free shipping and pay all courier charges for purchases exceeding 100 GBP equivalent. We also deduct 20% from our RRP to cover any TAX usually payable in the country of origin. Import tax is something dictated by the "destination" country and out of our control unfortunately. To assist please be aware that we are available on Amazon locally in most overseas destinations allowing you to buy locally with tax included. Transformulas products are also available on many major airlines if you are travelling - tax free :-) you mention you cannot find them but we are on board Virgin Atlantic, Emirates, EasyJet and Jet 2 to name a few. We are sorry you have left a 2 star review for legal requirements in your country and not within our control and hope you can find a way of purchasing your favourite products locally with this information

Rated 5 out of 5 stars

Perfect product for me and my husband

Perfect product for me and my husband. You great results in 10 min.

January 22, 2025
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Reply from Transformulas

Thank you for your 5 star review on our Marine Miracle Signature Collection, Lena! So pleased to hear that both you and your husband enjoy using this duo.

Rated 4 out of 5 stars

Beware when ordering

Beware when ordering, you will find yourself on a repeat order without knowing it. They don’t care. You will not be able to cancel until you have received a further 3 orders. Update- This problem has now been sorted and my subscription has now been cancelled, customer service good, credit where credit is due

November 3, 2024
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Reply from Transformulas

Thank you for leaving a review Gwen, for some visibility to other customers, you purchased a subscription at a reduced cost, and this discount requires a minimum of 3 cycles to qualify. The terms were clearly stated on your order, a copy of which has been supplied by our customer services team who are currently working with you for a resolve. It is agreeable that you can pay back the discounts claimed and we hope this assists.
We are disappointed a one star review was left which reflects Transformulas service, as this was not at fault. We have not received a response to the emails sent 31st December, and look forward to hearing from you. Thank you Gwen

Rated 5 out of 5 stars

A lovely product which keeps my

A lovely product which keeps my, definitely older skin, feeling both flexible and toned.

December 3, 2024
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Reply from Transformulas

Thank you for your 5 star review, Brenda! We're so pleased you're a fan of Marine Miracle Créme.

Rated 5 out of 5 stars

The best face & eye cream by far.

Any purchase I make from Transfomula is always delivered super fast. The face & eye creams are amazing... my skin has been the best it could ever be.

December 2, 2024
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Reply from Transformulas

Thank you for your lovely review, Jacqueline! We're delighted to hear Transformulas has helped you achieve this skin confidence.

Rated 5 out of 5 stars

Everything was perfect and seamless

Everything was perfect and seamless! From the ease of ordering to shipping- USA. Will definitely be a repeat customer.

November 28, 2024
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Reply from Transformulas

Thank you for your wonderful review, Theresa!

Rated 5 out of 5 stars

Great product

Great product, despatched on time and delivered in good order

November 30, 2024
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Reply from Transformulas

Thank you for your 5 star review! Enjoy you Transformulas skincare.

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