I required my passport delivering from Germany to the UK next day delivery on a Saturday. After speaking with a number of couriers Transglobal Express were the best. Not only did my passport get deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Transglobal has a great competitive price and one of the best customer service in Germany. Many companies should learn from their team how to handle customer inquiries. I would like to thank speciall... See more
Company replied
I was happy with their service to the USA's West Coast. My small item was safely delivered for about 2 weeks. The shipment booking process was clear and easy to do, the shipping labels were provided r... See more
I used this company over 22 times to send packages from Germany to Papua New Guinea in the last 5 years. Most of the time there was no interaction needed with the customer service, but for those times... See more
Company replied
Company details
Information provided by various external sources
Express- und Standardversand der weltbesten Versanddienstleister mit Transglobal Express bis zu 70 Prozent günstiger! Unser Kundendienst beantwortet gern all Ihre Fragen zum Thema Versand!
Contact info
Im Taubengrund 10, 65451, Kelsterbach, Frankfurt, Germany
- 069 9050 6780
- sales@transglobalexpress.de
- transglobalexpress.de
4.6
Excellent
856 reviews
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
lost
Hello, why does this company transglobalexpress.de behave badly with its customers because I sent a package through their company and they told me that unfortunately they lost my package and the whole discussion ended. Why does this company behave like this towards its customers? Please help me. What would be the procedure to sue this company? Please help me. DE1327015 is the case number.
February 14, 2026
Unprompted review
Efficient service to the USA
I was happy with their service to the USA's West Coast. My small item was safely delivered for about 2 weeks. The shipment booking process was clear and easy to do, the shipping labels were provided right away, and the tracking info was promptly updated. I felt that my package was in safe hands.
December 2, 2025
Unprompted review
Herr Alfred Szabad rocks baby!
Transglobal Express GmbH has always provided excellent service with utmost professionalism and Mr. Alfred Szabad's services and commitment to excellence is outstanding, and he gave me great confidence that all would work out as planned and executed.
December 9, 2025
Reply from Transglobal Express GmbH
Hello Mr. Pföstl,
Thank you for your great review.
We are very pleased that you are satisfied with Transglobal Express.
If you have any questions, we are available Monday to Friday from 9:00 a.m. to 5:30 p.m. During this time you can reach us by phone at 069/90506780, by email at sales@transglobalexpress.de or via our live chat.
We wish you a nice day.
Best regards
Your Transglobal Express team
Excellent Service
I used this company over 22 times to send packages from Germany to Papua New Guinea in the last 5 years. Most of the time there was no interaction needed with the customer service, but for those times where I needed help I got a friendly and prompt help. I was always pleased - their service is excellent - you got prompt help via eMail or when you call them you get help right away. Also the shipping rates via DHL Express are very good. I am looking forward to use them many times in the future.
January 2, 2025
Unprompted review
Reply from Transglobal Express GmbH
Hello Norbert,
Thank you for your great review.
We are very pleased that you are satisfied with our team and service.
If you have any questions, we are available monday to friday from 9:00 a.m. to 5:30 p.m. During this time you can reach us by phone at 069/90506780, by email at sales@transglobalexpress.de or via our live chat.
We wish you a nice day.
Best regards
Your Transglobal Express team
Reply from Transglobal Express GmbH
Hello Mr. Abrahami,
Thank you for your great review.
We are very pleased that you are satisfied with Transglobal Express.
If you have any questions, we are available Monday to Friday from 9:00 a.m. to 5:30 p.m. During this time you can reach us by phone at 069/90506780, by email at sales@transglobalexpress.de or via our live chat.
We wish you a nice weekend.
Best regards
Your Transglobal Express team
Love working with Theresa and the…
Love working with Theresa and the Transglobal team - they are always around if i have an issue with a package etc, and they always try to fix the issue asap
February 13, 2024
Unprompted review
Reply from Transglobal Express GmbH
Hello Marco,
thank you for taking the time to leave us a review.
It is very important to us to offer our customers the best possible customer service. Of course we will forward your kind words to our colleague Theresa. She will be very happy about it.
We hope that we can continue to serve you as a customer.
If you have any questions, you can still contact us from monday to friday from 9:00 a.m. to 5:30 p.m. by phone, email or via our live chat.
We wish you a nice Wednesday.
Best regards
Your Transglobal Express Team
Thank you transglobal express for punctuality
Thank you transglobal express for assistance with shipping. Very fast, punctual collection in Strausberg-germany on 12/12/23, 3:00 p.m., arrival in San Diego 12/14/23, great, gladly again...Greetings Peter
December 12, 2023
Unprompted review
Reply from Transglobal Express GmbH
Hello Peter
Thank you for your positive feedback.
We are very pleased that you satisfied with our service and hope that we can continue to serve you as a customer.
If you have any questions, please feel free to contact us from monday to friday from 9:00 a.m. to 5:30 p.m. During this time you can contact us by phone, email or via our live chat.
Have a nice day.
Best regards
Your Transglobal Express Team
Reply from Transglobal Express GmbH
Hello GD,
Thank you for your positive feedback.
We are very pleased that you had a very positive experience with our service and hope that we can continue to serve you as a customer.
If you have any questions, please feel free to contact us from monday to friday from 9:00 a.m. to 5:30 p.m. During this time you can contact us by phone, email or via our live chat.
Have a nice day.
Best regards
Your Transglobal Express Team
Really satisfied
We had to manage an International shipment to US and Theresa was my linked. She followed the communication quickly and clear entirely in English. I was really glad to have her support service to help with the resolution of requests during the entire shipment process. We use TG quite often to book shipment and the customer service is always available, helpful and quick to solve problems.
August 11, 2023
Unprompted review
Reply from Transglobal Express GmbH
Hello Arianna,
thank you for taking the time to leave us a review.
It is very important to us to offer our customers the best possible customer service. Of course we will forward your kind words to our colleague Theresa. She will be very happy about it.
We hope that we can continue to serve you as a customer.
If you have any questions, you can still contact us from Monday to Friday from 9:00 a.m. to 5:30 p.m. by phone, email or via our live chat.
We wish you a nice tuesday.
Best regards
Your Transglobal Express Team
Great price and experience
Transglobal has a great competitive price and one of the best customer service in Germany. Many companies should learn from their team how to handle customer inquiries.
I would like to thank specially Theresa D who always goes above and beyond to answer all my queries. She is fantastic!
July 31, 2023
Unprompted review
Reply from Transglobal Express GmbH
Hello Ms. Germano,
thank you for taking the time to leave us a review.
It is very important to us to offer our customers the best possible customer service. Of course we will forward your kind words to our colleague Theresa. She will be very happy about it.
We hope that we can continue to serve you as a customer.
If you have any questions, you can still contact us from Monday to Friday from 9:00 a.m. to 5:30 p.m. by phone, email or via our live chat.
We wish you a nice wednesday.
Best regards
Your Transglobal Express Team
I don’t know German language
Very good service and cooperative staff and manager too is v v good.
May 9, 2023
Reply from Transglobal Express GmbH
Hello Mr. Singh,
thank you for your positive review and thank you for visiting us.
We are very pleased that you are satisfied with our customer service. It is very important to us to offer our customers the best possible customer service.
If you have any questions, you are welcome to contact us from Monday to Friday by telephone (069/90506780), by e-mail (sales@transglobalexpress.de) or via our live chat.
Have a nice day.
Best regards
Your Transglobal Express Team
100% Recommended!
I have been using Transglobal Express for a few years. Shipping from Germany to the USA and Canada is fast!
✅ Theresa D. offered us excellent customer support.
Only have good words to say about this company. I 100% recommend them!
February 18, 2023
Unprompted review
Reply from Transglobal Express GmbH
Hello dear Julian,
Thank you very much for the positive rating.
We are very pleased that you are satisfied with our customer service and with our offer.
It is very important to us to offer our customers the best possible customer service and we would be very happy if we could continue to look after you as a customer in the future.
My colleague Ms. Duskunovic would like to thank you very much for the lovely review, which we have of course passed on immediately.
If you have any questions, please feel free to contact our customer service from Monday to Friday from 09:00am to 17:30pm. During this time we can be reached by phone, email or via our live chat.
Best regards
Your Transglobal Express Team
great service
great service, always helpful and Theresa Duskunovic was fundamental to resolve a complicated export from India - really recommended !
February 5, 2023
Unprompted review
Reply from Transglobal Express GmbH
Hello dear Pierluigi,
thank you very much for your positive feedback.
We are always happy when customers take the time to rate our service. It is very important to us to offer our customers the best possible service and we look forward to continuing to serve you as a customer in the future.
Our colleague Theresa will be very happy about your evaluation. Of course we will pass your word on to them.
If you have any questions, you are welcome to contact our customer service from Monday to Friday from 9:00 a.m. to 5:30 p.m. During this time we can be reached by phone, email or via our live chat.
We wish you a nice afternoon.
Best regards
Your Transglobal Express Team
Outstanding service
I required my passport delivering from Germany to the UK next day delivery on a Saturday. After speaking with a number of couriers Transglobal Express were the best. Not only did my passport get delivered next day on a weekend with no problems and at a great price, Theresa D who handled my experience was amazing from start to finish. She guided me through the process from start to finish and regularly called and emailed to update me, Thank you so much Theresa you were great and you really got my out of a tricky situation. I am so grateful. I would highly recommend using this service and I definitely will again. 10/10.
May 30, 2022
Unprompted review
Reply from Transglobal Express GmbH
Good day Scott,
Thanks for your positive feedback.
We are very pleased that you have had a good experience with us.
We would be pleased if we could continue to look after you as a customer.
We wish you a nice day.
Kind regards
Your Transglobal Express Team
We have been using Transglobal for…
We have been using Transglobal for years and we are super happy with the service they offer.
June 16, 2021
Unprompted review
Reply from Transglobal Express GmbH
Hi Dirk,
Thanks so much for your review! We look forward to keep on assisting in the future!
Kind regards,
Transglobal Express
Very easy to book online
Very easy to book online. Excellent telephone support. I highly recommend their service.
June 16, 2021
Unprompted review
Reply from Transglobal Express GmbH
Good Day Richard,
thank you very much for the positiv review.
We are very pleased that you are satisfied with our service. We hope that we can continue to look after you as our customer.
With best regards
Your Transglobal Express Team
Reply from Transglobal Express GmbH
Good Morning Alex,
thank you very much for the positiv review.
We are very pleased that you are satisfied with our service. We hope that we can continue to look after you as our customer.
With best regards
Your Transglobal Express Team
Great experience - professional, fast, easy to use.
Great experience - professional, fast, easy to use. I have used transglobal express multiple times to ship transatlantic. The website is easy to use, there are plenty of choices, and shipment has always been picked-up and delivered on time. Great way to save on costs. Definitely recommend.
June 16, 2021
Unprompted review
Reply from Transglobal Express GmbH
Good day Ray,
thank you for your rating.
We are really happy that you are satisfied with our service.
We hope that we can continue to serve you as our customer.
Kind regards
Your Transglobal Express Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.