If I could give zero stars
If I could give zero, I would.
Translink Express is the worst courier experience I’ve had in 12 years of living in the USA.
I used Translink Express for the first time to ship 3 packages (3 kg, 23 kg, 26 kg) from India to Texas on August 25, 2025, paying ₹50,000 for the shipment. It is now November 17, 2025, and my boxes are STILL stuck with UPS in Louisville, Kentucky, with no movement and no explanation.
What makes this experience infuriating is that Translink completely failed to do even the basic documentation required for an international shipment to the USA:
No commercial invoice included
No FDA food declaration
Missing import forms
Incorrect paperwork handed over to their partner (WorldFirst)
Zero proactive communication
Because of THEIR negligence, UPS cannot clear the shipment. I’ve been forced to chase UPS, Translink Express, and WorldFirst for months—and all three keep passing the buck to each other.
I’ve been in the US for 12 years and have shipped numerous packages from India using DHL, FedEx, and other reputed couriers. Never—NOT ONCE—have I faced a delay like this. Those couriers know how to handle documentation and customs requirements. Translink clearly does not.
What shocks me the most is the unprofessionalism:
No updates
No accountability
No urgency
No responsibility for the mess they created
No knowledge of US customs rules
No support despite repeated follow-ups
If you want your shipment to be delayed for MONTHS or permanently stuck, go ahead and use Translink Express (and their partner WorldFirst). Otherwise, save your money, time, and mental peace and stick to real courier companies that know what they’re doing.
I will NEVER use Translink Express again and strongly recommend others avoid them if they want their packages to actually reach the USA.
