I have been using Trashie for a few years and I appreciate their customer service in particular - whenever the rules change (and that has happened often) I seem to be confused, but customer service al... See more
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Review summary
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I love the concept and work of the company. I had some glitches in getting the mailing label for my package but customer service got it all figured out
Company replied
We’ve been using Trashie for a few months now, and overall we’ve had a good experience. We signed up for the unlimited subscription and have sent in about three bags so far. The service has... See more
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Recently I had a problem with my purchase, my Trashie bag did not arrive, even though tracking number stated that it was delivered. After reaching out to the costumer service and communicating with... See more
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Company details
Written by the company
Responsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Contact info
United States
- help@trashie.io
- trashie.io
3.9
Great
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I got 70% off at the Gap and I was able…
I got 70% off at the Gap and I was able to get 7 items for less than $80. 7!!! Items!!!! I got such cute and quality clothes that I can use for so long and it wouldn’t have been possible without help from TrashieCash.
June 30, 2025
Unprompted review
Reply from Trashie
Hi Amanda, this is amazing!! 7 items for under $80 is such a win—and we’re so glad TrashieCash helped make it happen. Love hearing that you found cute, quality pieces you’ll get a ton of use out of. Thanks for sharing and for being part of the Trashie family!
Trashie customer service is…FANTASTIC
Trashie customer service is outstanding! They are quick to respond and assist quickly with questions or issues. It’s wonderful to work with such a dedicated company!
June 24, 2025
Unprompted review
Reply from Trashie
Hi Elle, thank you so much! It means a lot to hear that you’ve had such a positive experience with our team. We’re always here to help, and we really appreciate your support and kind words!
Customer service is always friendly and…
Customer service is always friendly and prompt! I don't have a smartphone, so I'm unable to scan QR codes on the bag to get the link to generate the shipping labels, but their support team quickly sent me a link to register the bags. I then found out that my local UPS doesn't support QR code shipping either (tried to print labels, but kept timing out with errors, so printed QR code). I reached out to customer service again with bag details asking for printable shipping labels and they got back to me in less than 24 hours with the labels. Lastly, the service they provide of recycling clothes to keep them out of landfills is such an amazing service to the community and the world, and I greatly appreciate them for starting this program.
June 13, 2025
Unprompted review
Reply from Trashie
Hi Randy, thank you so much for this thoughtful review! We’re really glad our team could step in and make things easier for you—especially without a smartphone and with the hiccups at your local UPS. We’re so grateful for your patience and for being part of something bigger. Keeping clothes out of landfills is what we’re all about, and it means the world to have you on this journey with us!
Not-so-happy return
I hauled a huge take back bag to UPS and they told me that Happy Returns doesn’t work in my area and I needed the original UPS label. There was no way to get the UPS label without contacting customer service, but there’s no phone number to contact Trashie, just an online form. So I ended up having to abandon and waste a bag and clothes at UPS because apparently it takes 48 hours just to get a reply from Trashie. First time user, and last time.
June 4, 2025
Unprompted review
Reply from Trashie
Thanks for taking the time to share your experience. We totally get how frustrating that must have been, especially as a first-time user. Happy Returns isn’t available in every area yet, which is why we always offer the option to print a UPS label—but we know it should be easier to access without needing to wait. Our team is actively working on faster, more seamless ways to support label access and improve the overall experience. We appreciate you giving us a try and hope you’ll consider coming back as we keep improving the process.
Customer service is great
Customer service is great. We live in a rural area and it was a challenge when we could no longer use USPS to send bags back, but everything has been sorted. I really appreciate being able to divert our old clothes and shoes from the landfill.
May 28, 2025
Unprompted review
Reply from Trashie
Hi Joletta, thank you so much for sticking with us, especially with the added challenges of living in a rural area—we really appreciate it! We’re so glad everything got sorted out and that you’re continuing to keep clothes and shoes out of the landfill. That impact really adds up, and we’re grateful to have you as part of the Trashie community!
Top notch Customer Service!
OK!! Trashie wins the Best Customer Service EVER Award!!! I posted (somewhere) that my dog had eaten my Trashie package. Truth! Today I received the cutest note (regarding said episode) and 2 more Trashie bags. As a customer and also President of the Cornwall Cleanup Crew (we pick up trash - weekly - in Orange County, NY), I applaud your thoughtfulness and kindness. Rock on!!
May 17, 2025
Unprompted review
Reply from Trashie
This totally made our day—thank you! We loved your dog’s creative recycling moment and couldn’t resist sending a little something to keep your cleanup mission going strong. We’re so grateful for the work you do with the Cornwall Cleanup Crew—what an awesome impact you’re making! Keep rocking on, and we’ll be right here cheering you on!
No Customer Service
No Customer Service - Takes money; I signed up for the service 3 bags for $60 every 6 months. I cancelled the service last October 2024, hence, received only 2 bags every 6 months for $60. This April charged 63.56 for 2 bags, they don't have customer service, over charge scam. Don't it!!! The trashie cash is only $20 for each order you place!
April 23, 2025
Unprompted review
Reply from Trashie
Hi Angela, thanks for your feedback and for being part of the impact!
We saw your note and a member of our customer service team did reach out to help. Your subscription order has already been canceled and fully refunded!
We’re always here and ready to help, and while the TrashieCash reward is just one part of the program, the bigger impact is knowing every single item you send in is sorted, tracked, and truly recycled—not wishcycled or dumped. That’s the difference we stand by!
Isn’t worth it unless you have tons of money to waste
I’ve used trashie for years, but now I actively discourage others from using. Trashie use to have rewards that made using the service worth it. Now the “rewards” are worthless coupon codes for obscure overpriced business. Continue to donate locally and trash items responsibly in your area.
January 1, 2025
Unprompted review
Reply from Trashie
Hi Samarah, we really appreciate you contributing to less going to landfill — you helped us divert over 4.5 million pounds last year alone! We hope you’ll stick with us as we continue to grow and improve.
While we’re working on enhancing the rewards experience, we remain the most responsible option out there for keeping materials out of landfills. Every item you send is carefully sorted, tracked, and either reused or recycled — never wishcycled or dumped. This commitment is core to our mission and ethos, and you can rely on us to uphold it. You’re always welcome to donate to local charity organizations, but it’s important to know there’s no guarantee those items won’t end up in landfill — their purpose isn’t recycling. Ours is. That’s why we take full responsibility for everything we receive.
We’re grateful for your past support, and if you decide to give us another shot, we’ll soon be rolling out an expanded range of members-only perks we think you’ll love.
Thanks again for being part of making a real difference.
We love Trashie
We love Trashie! We’ve used their bags to clean out our closets and old electronics! The support staff were also very prompt and friendly when we misplaced the return shipping QR code for our electronics box. We will continue to use and recommend Trashie!
March 27, 2025
Unprompted review
Reply from Trashie
We love hearing this—thank you so much for the kind words and support! I’m so glad we could help out with that misplaced QR code and that you’ve had such a great experience with both our clothing and electronics recycling. We truly appreciate you recommending us!
These folks feel like old friends and…
These folks feel like old friends and working to save the world to boot! Every time I have a question, they are quick to answer and beyond helpful.
April 10, 2025
Unprompted review
Reply from Trashie
Hi Emily, that seriously means the world—thank you! We’re so glad our team feels like familiar faces and that you feel supported every step of the way. We’re all in this together!
Wonderful company with great customer experience
The customer service of this company is unparalleled. Kind, prompt, professional. Trashie helps relieve a chunk of the stress of recycling clothes and the impact to our environment.
April 4, 2025
Unprompted review
Reply from Trashie
Hi Michele, thank you so much for the kind words! We’re really happy to hear that our team could help make things a little easier for you—recycling shouldn’t be stressful, and we’re so glad you feel supported.
Good concept, but rewards are VERY flawed
I wish I would have read real reviews before buying a pack of Trashie bags. I think the concept of being able to easily recycle clothes, shoes etc is SO needed. The problem for me is their pitch that you can get rewards by doing so. The rewards they offer are mostly for first time customers of a specific store/company, and many are rewards you could get on your own as a first time customer. I would consider buying the bags again just to get rid of things I no longer need but cannot donate, but I don't like the deceptive marketing of the crappy rewards.
January 7, 2025
Unprompted review
Reply from Trashie
We really appreciate you sharing this. You’re totally right—recycling should be easy and honest, and we hear you on the frustration around the rewards. We’re still a growing company, and feedback like yours helps us keep improving. While we do offer some exclusive rewards, we know it’s not perfect and we’re actively working to bring more value and transparency to the program. Thanks again for calling this out—it truly helps.
Great service
I didn’t receive my trashie so I contacted customer service who answered immediately, I was surprised how quickly and thrilled. They sent another one right away. Great service.
April 3, 2025
Unprompted review
Reply from Trashie
Hi Margo, we’re so glad we could get that sorted quickly for you! Thanks for reaching out and giving us the chance to help—we really appreciate your kind words and support!
Always great service
Always great service. They make sustainability easy! Thank you
March 31, 2025
Unprompted review
Reply from Trashie
Thanks so much! We're all about making recycling simple and accessible, and we’re happy to hear you’ve had a great experience. We appreciate your support!
QR labels tricky, but good customer service
I’ve used this service a few times and like it! Sometimes the QR code labels on the bags have trouble scanning, so I had to contact customer support, and they got back to me with a solution almost immediately! I value that responsiveness.
March 21, 2025
Unprompted review
Reply from Trashie
Hi Dana, thanks for sticking with us and for your patience with the QR code issue! We’re glad our team could get it sorted quickly. We appreciate you being part of the Trashie community!
I am using Trashie for a couple years…
I am using Trashie for a couple years now. I like to send my old clothes to recycling rather than landfill! Great customer service, too, quick response time.
March 20, 2025
Unprompted review
Reply from Trashie
Hi Vlad, we love hearing that you’ve been with us for a while! Keeping clothes out of landfills is what we’re all about, and we’re so glad you’re a part of it. Thanks for the kind words about our customer service too!
Easy experience trading in clothes
Easy experience trading in clothes. Loved trashie.
March 18, 2025
Unprompted review
Reply from Trashie
Hi Jess, we're so glad you had a great experience! We love making clothing recycling easy, and we appreciate you being part of it. Thanks for choosing Trashie!
Years of cash banked and cant spend it…
Years of cash banked and cant spend it because I dont want to shop more! What is the use of recycling if all you are doing is pushing us to consume and buy more!?! The rewards suck and are completely useless. I started when the company was just For Days and now Trashie explains the company. I want my hundreds of dollars back!
March 12, 2025
Unprompted review
Reply from Trashie
Hi Thalia, we hear you, and we really appreciate your feedback. Our goal has always been to make textile recycling easy and rewarding, and we know the rewards system isn’t a perfect fit for everyone. We’re actively working on expanding our reward options to make them more valuable and accessible. If you’d like, we’d be happy to help you find rewards that might work better for you—just reach out, and we can walk you through it. Thanks for being part of this journey with us!
I gifted bags
I gifted bags to a friend for Christmas, but needed to know if there is a process to transfer them. I emailed Trashie and received response immediately. Turns out it's easy! I'm sending my first bag in soon, and so is my friend.
March 11, 2025
Unprompted review
Reply from Trashie
Hi Peggy, that’s such a thoughtful gift! There’s no transfer process needed—your friend can simply scan the QR code on the bag to register it. We’re so glad we could help, and we appreciate you both for keeping textiles out of landfills! Let us know if you ever have any questions.
Using rewards
Getting the Trashie bags and mailing them was so easy that's for the 2 stars. But using the rewards has been a nightmare. I used the Lowes reward and clicked on the link bought some items but my rewards does not show I used it. When I check on my account it shows my Lowes award but doesn't show I have used it. I have called twice to resolve the issue but I do not get a clear answer. It's been over a month now. Paying for bags and getting no real solution for rewards has turned me off of Trashie.
March 6, 2025
Unprompted review
Reply from Trashie
Hi John, we’re really sorry for the frustration with your reward tracking. Right now, our system isn’t able to sync with other companies’ websites to see when a discount or gift card has been used, but we’re actively working on a solution for this. In the meantime, there’s an option on our website where you can manually mark a reward as used. If you’re still running into issues, please reach out—we’d be happy to help! We really appreciate your feedback and your support of our mission.
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