Travel Blue Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's promptness, efficiency, and helpfulness in resolving concerns. Many appreciate the staff's attentive approach, often going above and beyond to provide replacements and support. Their products are generally seen as convenient, well-designed, and practical for travel, backed by a valued worldwide warranty. However, some customers noted occasional product quality issues, with inflatable pillows sometimes leaking or deflating after use. Other concerns included threads coming out of bags or items being faulty out of the box, though these were often promptly addressed.

What people talk about most

Product

Customers had positive experiences with products, frequently praising their quality, convenience, and design... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting it as great, amazing, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with the... See more

Service

Users describe positive interactions with service, highlighting the exceptional and amazing support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like their compressed socks, I even have 2 already but only size M/L a bit bigger for me but it's OK, try to find size S last year and can't find it in travel blue marketplace and CGK airport...howe... See more

Company replied

Rated 5 out of 5 stars

As soon as I’m back from my family vacation,I emailed the company to report on the luggage cover thinking i might not be able to get the new luggage cover replace. However Millie has been helping m... See more

Rated 5 out of 5 stars

Observed that threads are coming out from the bag and I was surprised as I have used Travel Blue items earlier too.Sent an email infirming my concern on 27th May 2026.Next day received reply from Mill... See more

Company replied


Company details

  1. Travel & Vacation

Written by the company

Established 30 years ago, Travel Blue is a world leading Travel Accessories supplier in Travel Retail. Innovation, forward-thinking and our commitment to providing quality and support is at the core of our business. Travel Blue are proud to supply to 9 of the Top 10 leading global Duty Free Operators. Located in over 10,000 outlets across 110 countries; you can find Travel Blue in airports across Europe, the Americas, the Middle East and the Far East. Browse the Amazon store to buy us now. Our product catalogue boasts over 300 products aimed at travellers by air, sea and land for an enhanced, relaxed and stress-free journey. Life is better when you Travel Blue.


Contact info

4.9

Excellent

TrustScore 5 out of 5

484 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(484)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

neck pillow lost air

I had a problem with a neck pillow and it was replaced without any problems based on photo evidence. Excellent support and quick responses via email.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Blue Travel Inflatable Fleecy Pillow…

My Inflatable Fleecy Comfi Pillow developed a leak on its last use, it was purchased in 2023. I contacted Blue Travel to see if a replacement air bag was available & they have sent me (FOC), a completely new pillow & bag. I was not expecting that. Very impressed with this response & the prompt/concise way it was handled. Definitely recommended. Thanks

July 9, 2025
Unprompted review
Rated 4 out of 5 stars

The company honoured its guarantee when…

The company honoured its guarantee when the device ceased to work after 11 months and the issue was resolved by email.

June 30, 2025
Unprompted review
Travel Blue logo

Reply from Travel Blue

Thank you for taking the time to share your feedback. If there is any assistance that you need to make it a 5-star experience, please do not hesitate to reach out!

Rated 5 out of 5 stars

Great service

My newly bought neck pillow was leak. I send a photo and in 2 days I had a new one, including a smal gift as an apology. Great service!

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and caring customer service

I bought an eye mask in a foreign airport and found the strap far too small, even whenfully extended. On my return to the UK, I contacted Travel Blue. They asked for photos and all my details and subsequently offered an upgraded replacement. This arrived THE NEXT DAY!
And the length of the (adjustable) strap is perfect .
Everything sorted within a week

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Warranty Service from Travel Blue

I recently contacted Travel Blue for a warranty claim, and I was genuinely impressed by how fast and efficient the entire process was.

What stood out:
• Super Quick Response: Their customer service team replied to my request promptly and was very clear about the steps I needed to follow.
• Hassle-Free Process: The whole process was smooth, with minimal paperwork or delays.
• Fast Replacement: My replacement item was processed immediately and is already on its way—much quicker than I expected!

It’s refreshing to see a company that stands behind its products and provides such efficient after-sales support. I’m very satisfied with the experience and will definitely continue to trust Travel Blue for my travel needs.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Broken Neck Pillow

I had bought a broken neck pillow at the airport in Gran Canaria, I emailed Travel Bleu with the problem and within 1 week I was allowed to receive a new one with a nice gift. I was treated very carefully and correctly and neatly and everything was handled great, A big compliment for Travel Bleu and to Millie L

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Ear bud problems!

Had problem with earbuds that were purchased in Europe. After communicating with company they agreed to replace them. While process was time consuming results were excellent as customer service and communications went very well. Congrats to a great International company.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service who won't waste your time...

I contacted Travel Blue after my Dreamer Neck Pillow's COVER got damaged. I'd only requested info on the opportunity to PURCHASE a new cover when they'd offered and FULFILLED sending me a whole new Dreamer Neck Pillow 👏🏻FREE
👏🏻OF👏🏻CHARGE! They even asked me which color I wanted when my original item's color was not available at the moment vs just sending me a random one and not communicating the gap. I was absolutely floored when it arrived at my front door yesterday. This is a company who stands by their products and allows their team to care about their customers. I'm grateful for their kind existence. Millie L. is a priceless gift! Keep her happy. ☺️🫶🏻

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Absolutely garbage power adapter that broke very quickly and cost $60 approx from chine stay away

January 6, 2025
Unprompted review
Travel Blue logo

Reply from Travel Blue

Dear Ren,
I'm very sorry to hear you've experienced problems with our power adapter. We take the quality of our items very seriously and are happy to fix your experience. Can you please contact us directly at Customersupport@travel-blue.com and we'll send you a replacement.

Best regards,
Daniel

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