Virgin Money Reviews 

Well if I could give zero I would.
Purchased travel insurance end of April requested paper documents to be sent .In the last month have spoken to 2 ppl and still have not recieved them .Cancelled policy this morning and guess what no refund as I am over 2 wk cooling off period .Bearing in mind I am still waiting for documents to arrive which were requested on taking out the policy .Would'
nt touch them with a barge pole .Am now going through my credit card company. Claims reviews are shocking Wouldn't want them looking after me abroad thats for sure .We are new customers if thats how they treat you I am surprised they get any business

If i could rate Virgin money less than a one star i would,my husband had a stroke while we was on holiday in Marakesh we had excellent treatment at the clinic but the insurance company was hopeless so we had to pay a very large amount to get him home,we have since put our claim in but they dont want to know they have made a very difficult time worse,we will never be dealing with anything with the name Virgin again .TERRIBLE TERRIBLE

Whilst on holiday my son become unwell requiring him to be seen by a Doctor. Having never needed to make use of travel insurance before and being unsure what I needed to do, I contacted the 24hr emergency assistance line. This call was answered immediately and the operator was very helpful. I was directed to a local clinic in which I had to make a payment of €480, which I paid on my credit card. Upon returning home I made use of the online claims portal, filled in all required details and submitted proof of incident reports. I was disappointed that I received no updates from the insurance provider so contacted them 10 days after submitting the claim which was yesterday. I spoke to a friendly operator who stated she would email the claims department to chase them up. To my amazement I received a text and email today stating that a payment had been made for my claim. Since checking my bank the payment has been received. Overall the process was very smooth, efficient and quick. Although improvements could be made how they provide updates and keep you informed on progress.

Oh dear as soon as I try to move my money away from these Muppets fraud team intervene because I sent 1 pound then 1000 that's suspicious !!!!! On hold 23 minutes no answer ......I want to move money into an ISA ...they won't let you ! I'm emptying my accounts because I don't want to be part of this Muppet show anymore it's apauling ....fraud team don't answer ...what a waste of my time and life on hold awful music ......

Virgin Travel Insurance is underwritten by CSA claims in Essex. This company is an absolute shambles. My original claim was made in December 2022 and we are still no further forward. Sporadic emails from them requesting the same information and proof of expenses which I have submitted already. I am not sure the staff understand their own policy wording or conditions as they will not agree to pay out for what is clearly covered in the policy conditions. I would avoid in the future taking out any travel insurance which uses CSA claims. All the reviews here are negative for a reason, avoid them at all costs.

Portal does not work. I reported this to customer services on on line chat. No email acknowledgement to my request to cancel policy. Contacted on line chat and confirmed email would come through and when it did it said details of my refund could be accessed through the portal. Completely frustrating and awaiting refund. I will not choose to use again and will not be recommending to others.

Total and utter rubish. Wanted to speak to someone and waited listening to stupid music for over an hour and a half. Just repeated massage telling me my call will be answered shortly, will have nothing to do with Virgin from now on and will take my custom elsewhere!!!

Staff are always very polite when you call, but make sure you have plenty of time. I rang about some fraud I experienced with an online order and wanted to see if Virgin could help - they did but they are obviously very under staffed

Avoid at all cost. They will take your money but not call back or answer the phone when you try to make a claim. I called twice on 2 separate days being on hold for over an hour each time for someone to answer and say we can’t take the call please give your details for a call back and now it’s been a week and no call back. AVOID AVOID AVOID

I tried to transfer a Cash ISA. When attempting to access the a/c., I was given options: none of them worked. Similar problems arose some years ago.
I could help V.M. to solve its problems but my fees would be considerable.

Virgin holiday insurance, do not get this insurance, if you need to claim they do not help at all. I lost 2 days of my holiday due to illness caused by the hotel, I have medical records and hotel reports to prove everything. I was at an all inclusive resort that cost me £300 per day, 2 full days lost from hotel food poisoning. They did nothing for this and said it wasn't something they cover, it doesn't say that they do not cover, they have a section for curtailment for loss of days of your holiday!
They were no help, had no compassion or sympathy, they only care about saving their money and will do what they can not to part with it and make excuses not to pay out. We rely on insurance companies for issues like this. Do not use Virgin money!

Its takeing ages to clear 2 cheques i cashed in on friday 24th outraged im changeing banks asap

Virgin money are scammers had a website scam in 2019 financial ombudsman awarded it back to virgin money to put back on card … which they did ..9 months later they Virgin money took it back out saying I approved logo ..that was part of scammers pitch to sell website which was never started , I froze card in 2020 and then continued speaking with Virgin money letters came flooding in asking for more time right up to November 2022 saying they make mistakes they apologise, Virgin money still taking direct debits out of account ..for the money put me down as a bad debt ,I’m about to sue the ceo …as this is astonishing disgusting behaviour then I put them in front of a judge .Stay away from Virgin Money ,Media they are international scammers

Terrible company

Never answer their phones - impossible to get anything done though them - quick to take your money incredibly slow to return it when they make mistakes !!!!!!

Rubbish

This is a con. Don't go with Virgin name. I bought a travel policy and next day realised the way the setup worked online, 2nd name on policy was wrong. Just a simple task of correcting the name started a night mare. The chat service (perenially technical issues till 1700 hours - after that out of hours :), email support - replies and can't do anything without me having to call them. Phone - after long waits twice (we have nothing else to do heh) i took the all back option twice. No one calls back. So i am left with a policy in error that i can never claim cos that will be used against me later on by the numpties if at all i ever claim. So, in a nutshell, it is a scam cos if you can't even get through inside the cancellation period, good luck claiming a single penny. Stay as far away as possible. Buy LV, DL etc. super good and you only pay a 10 more.

U pay cheap car insurance u get cheap service. If u want a quick turn around on Ur car don't go here. Take 3 weeks to get assessment done was done so move the car to another repair took a week took 3 months to get the car and that's for a wheel coming off the car hate to think if it had been a big accident.

"I had the pleasure of using Virgin Bank's online banking services and I must say that I was thoroughly impressed with the level of service and convenience that was provided. From the moment I signed up for an account, I knew that I had made the right choice.

The online registration process was seamless and straightforward. The website was user-friendly, easy to navigate and the registration form was simple to fill out, which made the process very efficient. Once my account was set up, I received an email with detailed instructions on how to activate my account and access the online banking platform.

Once my account was activated, I was amazed at the wide range of features and services that were available to me. The online banking platform was intuitive and easy to use, and I found that I could manage all of my banking needs from the comfort of my own home. I could check my account balance and transaction history, transfer funds, set up direct debits and standing orders, pay bills and even apply for loans and credit cards, all from the same platform.

I was particularly impressed with the security measures that were in place to protect my account information. I felt confident that my personal and financial information was safe and secure, which is of the utmost importance to me. The platform had two-factor authentication, secure login and also I was able to set up alerts for suspicious activity on my account.

The customer service team at Virgin Bank was also exceptional. I had a few questions during the process, and they were always quick to respond and provided me with the information I needed. They were professional, friendly, and went above and beyond to ensure that I was satisfied with my experience. I was able to contact them through various means, such as phone, email and also live chat, which was available during business hours.

In summary, I am extremely impressed with Virgin Bank's online banking services, and I would highly recommend them to anyone looking for a convenient, secure and comprehensive banking option. The team at Virgin Bank truly cares about their customers, and the level of service they provide is second to none. Five stars all around!"

Virgin Money Travel Insurance - Please be aware horse riding (non competitive) is not covered. It is not listed on the excluded activities either. Just ignored.

This company is a disgrace. They have been holding my late fathers funds hostage for weeks now despite having been given all the relevant paperwork! When I go I to speak to them they ask if I’ve got bills to pay and have I brought them ! None of their business in the first place. When it was Yorkshire bank I closed my mums account and received the funds the same day. Last contact I had they told me it was sorted and I would receive the funds at the latest by last Friday. That was four days ago and still waiting!

Shocking. I bought travel insurance as soon as I landed on holiday en route to the hotel. I selected today as the start date, and purchased. And then later when I read the small print it said invalid as had purchased when already abroad. Thank god I spotted.
Virgin, please make this super clear when people select today as the start date (there should be an automatic warning pop up).