Travelaire Reviews 

55
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Delphine Imperial (5* Experience) This is my third holiday booking with Travelaire, and Romina is my go to person when it comes to booking. She literally takes all the stress out of the process fr... See more

Rated 5 out of 5 stars

Amazing Experience Organised Romaina at Travelaire organised an amazing honeymoon package for us. We booked Seychelles and South Africa and everywhere we stayed she would contact the hotel ahead... See more

Rated 5 out of 5 stars

Well what can I say about this woman! She designed my honeymoon in to a once in a lifetime dream holiday come true for my wife and I. She did everything I asked for and I ask a lot. She went above and... See more

Rated 5 out of 5 stars

The service delivered Travelaire, specifically Romina was beyond expectations. Everything from building the package to suit all our needs and delivering on price, we as a family can't fault anything.... See more

Company details

  1. Travel Agency

Written by the company

We specialise in luxury travel at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(55)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Africa !

We have just come back from Nairobi and Zanzibar. Wow , wow and just wow. Romina had suggested the elephant orphanage, giraffe sanctuary and doing a safari. It was amazing. We then flew to Zanzibar after a few days in Nairobi, which wasn’t enough and then we say the beauty of Zanzibar.
The island is spectacular. We also met with some of the locals and they were the most beautiful people , so welcoming and kind.
The hotel Tui Blue Bahari was stunning. Fantastic hotel which catered for all of us, and there 7 of us ! From volleyball, beach sports for the boys, evening entertainment for the girls and a lovely spa for me ! My husband decided to get a bike and venture out and really got to see the island, so very very safe too . Would highly recommend as all food halal and made my life so easy .

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

A smooth booking experience

Romina is excellent at what she does!! She had our best interest at heart and found us the best package at the best price. She is very knowledgeable and informative and communication is brilliant. Romina answered all my questions and got eveything done at a fast pace. Thank you Romina. Shagufta xx

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Real. Personalised service. The agent we dealt with was called Romina, she helped us pick the perfect location and resort.
Dealt with all my request. And also stayed in touch after we arrived to. Ensure everything was as it should be.
She was at hand for a my millions of question. Literally felt like we had our own personal travel PA. Amazing. Wouldn't use anyone else.
Massive thank you. And a definately recomend to others

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

The agent Romina was fabulous from…

The agent Romina was fabulous from start to finish! I have recommended her to all my family and friends. She was on hand whilst i was on my holiday, assisting with transfers and checking everything had gone as we had expected! Would 1000% recommend.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Malaysia trip

I was recommended Romina by a very good friend who always uses Romina to book her trips. My partner and I had a budget and she made numerous suggestions about where we could go, suggesting places we would never even have thought of.
We ended up going to Malaysia and had one of the best holidays that we've ever had. Romina booked us 5 star hotels in all the places we stayed, arranged all our internal flights, and even got us an upgrade as it was my birthday. She was on hand to answer any questions we had, and everything was amazing from start to finish.
I make recommended her to my friend and will definitely be using her again myself for this year's holiday.
Thanks again Romina for giving us one of our best holiday experiences!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

My go to for all my holiday planning

Romina has been incredible in booking my holidays over the last few years. Her attentiveness and commitment to making sure I find the best deals and everything goes smoothly is unmatched. She’s also on hand to help with last minute issues such as cancelled flights which I’m forever grateful for.

I’ve recommended her to my family and friends who have fed back how wonderful she is in helping them find the perfect holiday.

She will always be my go to for holidays and will continue to recommend her to anyone looking for a hassle-free holiday experience.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Flights and hotel

A big thank you to Romina who booked flights and hotels for my family of 6. A good selection of hotels were provided with alongside the costs breakdown.

She responded quickly even when I messaged her whilst she was abroad herself- great service!

She was recommended to me via numerous family members that have booked with her in the past. She did not disappoint and I will definitely be recommending her and booking via her again on the near future. She beat all online quotes that I had got!
Thanks again Romina x

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Honestly the best service ever! Travelaire went above and beyond in creating a bespoke holiday package for me and my family. We went to Thailand, Indonesia and Qatar and had such an amazing time! The recommended hotels were exactly what we wanted with 5* service and excellent locations. Can’t wait to book our next adventure!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Travelaire!

Thank you so much to Travelaire! Our agent has been amazing. I am the most indecisive person and never have time to properly research hotels. I am so greatful to you for booking the best holidays for me and my family. Not to mention going over and beyond for our upgrades! We have recommended you to everyone we know!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Tailored packages/experiences

For me Romina is my go to whenever I’m even contemplating taking a holiday. She takes the stress out of the whole process, from flights, to hotel, transfer everything is taken care of. Even when I was left waiting for my transfer to arrive she responded to my message immediately and resolved the issue. From arranging my safari trip in Kruger South Africa, to Mauritius to turkey. She has the best connections and gives me the best value for what I can afford. She also understands some resorts might be more cheaper/expensive but might not be suitable and gives her unbiased opinions. She is not like other agents who just try to sell a package she tailors your package to what you need and want.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Beyond expectations

Not only did this travel agent get me the best price. They took care of all the communication with the hotels and made all the relevant checks before the start of our holiday. Highly recommend this agent and will definitely use this agent for our next trip.

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Romina is an absolute gem!

Romina is an absolute gem! From the moment we started planning, she’s been there every step of the way, offering expert recommendations for the perfect destinations. She even helped plan my wedding and ensured everything was flawless. Every holiday I've booked with her has been nothing short of incredible, with secret upgrades and little surprises along the way. Her attention to detail and dedication make the entire process seamless, from start to finish.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Flights & Hotel

Booked flights & Hotels via Romina who was very helpful in sorting out an amazing package. So much cheaper than other sites I had checked. I have booked with Romina previously & have always had such a wonderful experience

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Travel Agent

Romina was amazing!
Her customer service was excellent and she went above and beyond to make the whole experience smooth and comfortable. She also answered all my questions the same day, even all the pestering questions about different hotels and routes. She also gives honest, to the point, advice.
And once we reached our holiday destination she checked in on us, which was very comforting.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Travel Agent

Romina was great! She answered all my questions promptly and booked everything efficiently. Her customer service is exceptional. Despite my frequent requests for potential hotel changes, she always responded the same day with updated prices. Thank you Romina!

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely travel agent

Romina has been our go-to travel agent for many years. She is always so helpful and friendly - gives honest advice and her advice hasn’t been wrong yet. Trusted reliable and honest.

October 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look