While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Travel Bird Cars offers the most reliable airport transfer services to passengers arriving or departing from London Airports. We specialize in pre-booked airports pick-ups from all major UK airports including Heathrow Airport, Gatwick Airport, Stansted Airport, Luton Airport, and London City Airport.
450 Bath Road, UB7 0EB, West Drayton, United Kingdom
3.7
11 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the best services and a great experience with the travel birds. The driver was extremely friendly. Highly recommended.
Reply from Travel Bird Cars
Dear Molly Dean,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
Great service from start to finish. The driver was amazing—very helpful and courteous throughout the journey. The ride was comfortable and pleasant, making the entire experience stress-free. Thank you to Travel Birds Cars for such excellent service. Highly recommended!
Reply from Travel Bird Cars
Dear Customer,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
I had a great experience at the airport on both journeys. Everything was well-organized, efficient, and the staff were friendly and helpful. Will use them again.
Reply from Travel Bird Cars
Dear Jey,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
This company left us stranded at the airport with two young kids for 45 minutes in the evening. Our flight was an hour and a half delayed (which the company say they plan for) and so they assigned an alternative driver who when called said he was 20 minutes away before arriving 45 minutes later.
For family airport pickups, reliability matters. It’s gone here and this will be the last time I use them.
Reply from Travel Bird Cars
Dear Helm,
Thank you very much for taking up your time in providing us with your feedback, we couldn’t find any booking under your name. Kindly email us on info@britishexpresscars.co.uk alongside with the booking reference in order to respond to your complaint accordingly.
Regards
British Express Cars
Our driver's communication was excellent. The trip was smooth and he was very helpful upon arrival at the airport.
Reply from Travel Bird Cars
Dear Patricia Colombo,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
Easy booking experience on line, on time, clean vehicles, courteous drivers. Reasonably priced. They also can provide a variety of child seats if required.
Reply from Travel Bird Cars
Dear Jey,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
After everything was booked and paid online they came back, via email, asking for more money.
The justifications made no sense and changed 3x over email. They refused to honor their own invoice which plainly stated “LHR T5”, only, as the drop off.
Was fully pre paid.
They harassed me with emails and late night phone calls for more money and cancelled the day of the trip.
Just wanted a ride to the airport. Simple stuff made painful. This was not a misunderstanding; their invoice is clear.
Reply from Travel Bird Cars
Dear Mr. Nicholas Lebo,
I would like to begin by apologising for any inconvenience that you may have incurred. It is with regret that our services have not been provided to your standards.
However, it has come to my attention that there has been slight miscommunication. When making reservations to and from Airports there are always certain pick up and drop off charges associated with it. When making the booking you had failed to select the correct airport and terminal from the drop down menu, hence why the quote generated was incorrect and had to be manually amended. The booking made was merely a reservation and it would only be confirmed once all necessary checks were completed.
We understand that this misunderstanding would have caused you to assume that the standard of our practice was poor. But I can assure you that we always aim to accommodate each and every customer with the best possible service.
We hope to regain your trust in us and would always appreciate your business.
I hope this is adequate and should you require any further information, please do not hesitate to get in contact with us.
Kind Regards
Joshua
Customer Relations Manager
Perfect airport pick-up service.
Recommended if you require a infant car-seat, as it is a clear option when booking. First class service
Reply from Travel Bird Cars
Dear Eel Pie,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
There is no need to improve anything....all the things are perfect...the service is good..
Reply from Travel Bird Cars
Dear Simmu Memon,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
Exceptional service from start to finish. Booking was easy, the driver arrived on time, and the ride was smooth. Will be using Travel Bird Cars again without hesitation👍🏼
Reply from Travel Bird Cars
Dear Abhi,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
Amazing Service. Ordered a taxi with child seat, driver arrived on time and drove us safely to the airport. I will be using Travel Bird Cars again.
Reply from Travel Bird Cars
Dear Andrew S,
Thank you very much for taking up your time in providing us with your valuable feedback, we’re thrilled to hear you enjoyed your experience. We are here to assist you whenever needed.
Regards
Travel Bird Cars
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
