The staff was really helpful all the way till our travel date. When we even made mistake and forgot to pay for our proposed airline he was there to guide us to choose another one that fits our budget... See more
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Planning a multi-city European trip through their agency saved us a lot of stress while coordinating flights and hotels. Their team double-checked our transit requirements to make sure our layover tim... See more
Company replied
These guys are fraudsters. They lure people in with very cheap prices thru personalised quote. Note that the flight search on their website is only intended to collect your travel details, and... See more
Company replied
Beyond booking our flight connections, their staff gave clear step-by-step visa application advice that cleared up a lot of confusion. Having an all-in-one travel agency handle those details made our... See more
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Company details
Written by the company
We are a London based travel agency; a one stop shop for your travel needs. We connect you with tools to make your journey hassle free. From flights to visa assistance all under one roof.
Contact info
100 Wanstead Lane, IG1 3SE , London, United Kingdom
- 07777254310
- support@travelcart.uk
- travelcart.uk
4.2
Great
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sorted out my long-haul flight…
They sorted out my long-haul flight connections and handled the entry paperwork smoothly. It saved me a lot of hassle trying to coordinate layovers and documentation on my own.
June 14, 2026
Unprompted review
Reply from Travelcart.uk
Dear Caitlin,
Thank you for taking the time to share your experience and for choosing Travelcart.uk.
We're delighted to hear that we could help organise your long-haul flight connections and assist with your travel documentation. Making complex travel arrangements as smooth and hassle-free as possible is exactly what we strive to achieve.
Your kind words mean a great deal to our team, and we truly appreciate your trust in Travelcart.uk. We look forward to assisting you with your future travel adventures.
Kind regards,
Travelcart.uk
Avoid TravelCart.uk like a plague at…
Avoid TravelCart.uk like a plague at all costs.
They lure customers in with very cheap prices and ask for a deposit. Once they have your money, the price suddenly increases dramatically when it is time to complete the booking. When I refused to proceed at the inflated price, they refused to refund my deposit.
The frustrating part is that I had already read reviews describing the exact same experience before paying. I ignored the warnings and assumed it wouldn’t happen to me. It did.
If you’re reading this review, learn from my mistake. Read the negative reviews carefully and take them seriously. I certainly wish I had. I would never use this company again and would strongly advise others to stay well away.
It’s a SCAM!!!
June 1, 2026
Reply from Travelcart.uk
Dear Titilayo,
We are sorry to read your review and understand that you were disappointed when the original airline fare was no longer available.
However, we feel it is important to clarify the circumstances surrounding your booking.
Throughout our conversations, we provided several quotations based on the different routes and travel dates you requested. Once you selected your preferred itinerary, we sent you a detailed booking confirmation setting out the reservation details, fare conditions and our booking terms. You reviewed these details and confirmed that you wished to proceed with the reservation.
Our confirmation clearly explained that:
the booking was a flight reservation only until tickets were issued;
airline fares are not guaranteed until ticketed and may change or expire at any time before full payment is received;
the deposit covers the booking and reservation services carried out immediately and is non-refundable;
if full payment is not completed within the fare validity period, the airline may release the original fare and a new fare may apply.
During our WhatsApp conversation, you also asked whether paying a deposit would secure the fare until a later date, demonstrating that the fare validity period was discussed before any payment was made.
Unfortunately, airline pricing is controlled entirely by the airline, not by Travelcart.uk. We do not increase fares ourselves, and when an airline fare expires before ticketing, we can only offer the current fare made available by the airline.
We respectfully reject the allegation that our business is a "scam." Travelcart.uk is a registered UK company providing genuine travel booking services, and we are committed to being transparent by explaining our booking process and terms before accepting any payment.
We remain happy to discuss your booking further should you wish to contact us directly.
Kind regards,
Travelcart.uk
Scammers agent…
I contacted this travel agent on the 31/04/26 for my travelling to Lagos. After speaking to one of their staff ( named Muhammad. He was polite and friendly at first, but after l made a deposit of 100 pounds, everything changed. Couple of days after he started started avoiding my calls. I was told that the initial flight fare has changed and that l have pay more. I ask for a refund but was told that my deposit is nonrefundable. Please be aware. This guys are scammers.
March 31, 2026
Unprompted review
Reply from Travelcart.uk
Dear Andi,
We’re sorry to see your review and would like to clarify the situation transparently.
At the time of your enquiry, we provided you with a **flight reservation only**, clearly stated in writing before any payment was made. As outlined in your confirmation email:
* No ticket had been issued
* Airline fares were subject to change until full payment
* Your deposit covered **booking and reservation services already performed**
* Deposits are **non-refundable**, including if fares change before ticketing
You reviewed and confirmed these terms in writing before proceeding.
Before your deposit, your reservation was created with the airline (PNR issued), and our team carried out the agreed booking services. Unfortunately, as is common in the airline industry, the fare expired before ticketing and the airline released the original price. At that point, a revised fare was provided.
We understand this can be frustrating, but this situation is outside our control and is clearly explained upfront in both our email confirmation and terms.
We strongly reject the claim that we are “scammers.” We are a registered UK company and provide legitimate booking services in line with industry practices.
That said, we remain happy to assist you:
* We can still help secure an alternative fare if you wish to proceed
* Or provide full guidance on available options
Please contact us directly so we can resolve this for you.
Kind regards,
Travelcart.uk
STAY AWAY!!!
STAY AWAY!!!. They are not genuine. After paying 80% of my flight ticket of £5712 ( for 5 passengers), I was told that the price of my flight had changed, and my initial deposit of £750 is non-refundable.
I also lost money from all connecting flights to this journey. I do not recommend this agency at all.
November 2, 2025
Unprompted review
Reply from Travelcart.uk
Dear Onyeka,
We are disappointed to read your review as it does not reflect the full circumstances of your booking.
Your booking was confirmed for five passengers, and following an airline schedule change outside of our control, we worked to obtain alternative travel options from the airline. Unfortunately, the revised itinerary did not meet your travel requirements, and you chose not to proceed.
Contrary to the impression given in your review, we did not retain the full amount you had paid. We refunded £4,000 to you. The only amount retained was the agreed £750 non-refundable booking and reservation service fee, which was clearly disclosed before payment and covered the professional booking services already provided.
We appreciate that the airline's schedule change was frustrating and that it affected your travel plans. However, airline schedule changes are determined solely by the airline and are outside the control of any travel agency.
We also respectfully reject the implication that our business acted dishonestly. We are a registered UK company committed to providing transparent booking services, and we always provide our booking terms before accepting payment.
We remain happy to discuss the matter further should you wish to contact us directly.
Kind regards,
Travelcart.uk
Paid deposit but got scammed! Give me my tickets
They have not been picking my calls paid deposit in August 2025 for a trip in March 2026, called January 2026 to pay my balance as agreed on our WhatsApp chat only to tell me that my ticket has expired. They also stated that my deposit is not refundable! He said the new ticket is £7000! Why! This is unbelievable! Please get in touch ASAP as you are about to ruin my 2026 family holiday. I need my full ticket as you promised. I have my full balance! This is unbelievable!
So why did your agent told me that having paid £499 that my balance is £1800plus ….you guys really need to do better. I have my WhatsApp chats for record purposes.
January 10, 2026
Unprompted review
Reply from Travelcart.uk
Dear Adenike,
We are sorry to read your review and understand your disappointment that the original airline fare was no longer available.
However, we believe it is important to clarify the facts.
The deposit you paid was not payment for an issued airline ticket. Before any payment was made, you received a detailed booking confirmation explaining that:
this was a flight reservation only and no ticket had been issued;
airline fares are not guaranteed until ticketed and may change or expire before full payment is received;
the reservation was valid only until the stated booking deadline;
the deposit covered the booking and reservation services already provided and was non-refundable.
You confirmed the booking details before proceeding with your reservation.
Unfortunately, because the balance was not received within the reservation validity period, the airline released the original fare. When you later wished to proceed, the original fare was no longer available and only the airline's current market fare could be offered. This pricing is determined entirely by the airline and is outside the control of Travelcart.uk.
We also respectfully reject the allegation that you were "scammed". We are a registered UK company and strive to be transparent by providing our booking terms and fare conditions before accepting any payment.
We remain happy to discuss your booking directly should you wish to contact us.
Kind regards,
Travelcart.uk
Excellent attitude towards customers
The company is very professional in dealing with customers. The representative are very supportive and have caring attitude
December 22, 2025
Unprompted review
Reply from Travelcart.uk
Dear Paul,
Thank you very much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that you found our team professional, supportive, and genuinely caring throughout your booking. Providing excellent customer service and ensuring our customers feel well looked after are at the heart of what we do.
Your kind words mean a great deal to us, and we truly appreciate your trust in Travelcart.uk. We look forward to assisting you with your future travel plans.
Kind regards,
Travelcart.uk
Really good service
Really good service. Mark Henry was very patient and helpful. Would use again for next trip
December 12, 2025
Unprompted review
Reply from Travelcart.uk
Dear Beke,
Thank you so much for your kind review and for choosing Travelcart.uk.
We're delighted to hear that you had a positive experience and that Mark Henry was able to provide you with patient and helpful assistance throughout your booking. We will be sure to pass on your lovely feedback to him.
Your recommendation means a great deal to us, and we look forward to helping you plan your next trip.
Kind regards,
Travelcart.uk
I visited their office but it was a…
I visited their office but it was a home office. Anyway I got my ticket straight away will definitely book again
October 7, 2025
Reply from Travelcart.uk
Dear Sharon,
Thank you for taking the time to leave us a review and for sharing your experience.
We're delighted to hear that you received your ticket promptly and that you would choose to book with us again.
As a growing travel business, we currently operate from our registered office while continuing to invest in expanding our services. Our priority is always to provide our customers with reliable service, competitive fares, and prompt ticket issuance.
We truly appreciate your support and look forward to assisting you with your next trip.
Kind regards,
Travelcart.uk
PROMPT
I love their service at the moment cause they are patient and polite in dealing with client ..
I did enjoy assistance giving to me been a first time customer and hope to keep it as things goes on well ..
Thanks
September 27, 2025
Unprompted review
Reply from Travelcart.uk
Dear Jude,
Thank you so much for your kind review and for choosing Travelcart.uk.
We're delighted to hear that your first experience with us was a positive one. Providing patient, polite, and personalised assistance to every customer is something we take great pride in, so it's wonderful to know our team was able to make your booking experience a pleasant one.
We truly appreciate your trust and look forward to assisting you with many more trips in the future.
Kind regards,
Travelcart.uk
Satisfactory
I received a very good service from this Agency. I am well pleased and hoping to use their services more and more in future
August 4, 2025
Unprompted review
Reply from Travelcart.uk
Thank you, Uju! Knowing you’d choose us again means a lot to our team. We’re so pleased you were happy with the service and will be delighted to help whenever you’re planning your next journey.
Best wishes,
The Travelcart Team
Trusted
They are very nice staff and friendly we can trust them for any travelling arrangements
July 11, 2025
Unprompted review
Reply from Travelcart.uk
Dear Bahauddeen,
Thank you very much for your wonderful review and for placing your trust in Travelcart.uk.
We're delighted to hear that you found our team friendly, helpful, and professional. Building trust with our customers and providing reliable support throughout their travel journey is always our top priority.
Your kind words mean a great deal to us, and we truly appreciate your recommendation. We look forward to assisting you with all your future travel arrangements.
Kind regards,
Travelcart.uk
Can't even find flights on the website.
Can't even find flights on the website.
July 14, 2025
Unprompted review
Reply from Travelcart.uk
Dear Reviewer,
Thank you for your feedback.
Our website is designed to help customers enquire about flights and submit travel requests so that our consultants can source the most suitable fares, availability, and travel options. As we provide a personalised travel service, not every itinerary is available through an instant online search.
If you experienced any difficulty using our website or were unable to find the flight you were looking for, we'd genuinely like the opportunity to assist you. Please contact us with your travel details, and one of our travel consultants will be happy to help.
We are committed to providing excellent customer service and finding the best travel options for our customers.
Kind regards,
Travelcart.uk
Good management and fast service,thanks…
Good management and fast service,thanks brother stay blessed 🫡
April 17, 2025
Unprompted review
Reply from Travelcart.uk
Thank you, Ali! We’re glad you were happy with our service and how quickly everything was handled. Your kind words and good wishes are much appreciated. Stay blessed!
Best wishes,
The Travelcart Team
Efficient honest accurate and customer…
Efficient honest accurate and customer respect which are hallmarks of decency
April 11, 2025
Unprompted review
Reply from Travelcart.uk
Thank you, Onyebuchi. Your recognition of our team’s honesty, efficiency and respect for customers means a great deal to us. We appreciate your trust and the time you took to share these kind words.
Best wishes,
The Travelcart Team
Very helpful and friendly team
Very helpful and friendly team. Gave me the best service; highly recommend.
April 8, 2025
Unprompted review
Reply from Travelcart.uk
Thank you, Muhammad! It’s wonderful to hear you found the team friendly and helpful. We really appreciate your recommendation and would be happy to help with your future travel plans.
Best wishes,
The Travelcart Team
A truly seamless experience
A truly seamless experience! From start to finish, they made sure my journey was smooth. Their customer service is top-notch, and I felt well taken care of the entire time.
March 13, 2025
Unprompted review
Reply from Travelcart.uk
Thank you, Zoraiz! We’re delighted you felt well looked after from start to finish and that your journey went smoothly. Your kind words about our customer service mean a lot to the team.
Best wishes,
The Travelcart Team
Easy to book
Easy to book , Fantastic trip, everything went off without a hitch great communication, great organisation. Looking forward to planning another trip in the near future.
February 13, 2025
Unprompted review
Fantastic travel experience and…
Fantastic travel experience and friendly staff
January 13, 2025
Unprompted review
I had an amazing experience with them
I had an amazing experience with them! Everything was well-organized, from booking to the actual trip. The itinerary was perfect, the guides were knowledgeable, and customer support was always helpful. Great value for money and stress-free travel experience. Highly recommend
January 29, 2025
Unprompted review
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