I have just got back from 15 days away- Singapore, Melbourne and Sydney. The flights and hotels were so well organised, and I had all of the information needed well in advance, including info to manag... See more
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Travel Center is an award-winning travel agency, connecting UK travellers to destinations across the globe with unbeatable value. As part of the trusted Moresand Group in London, we’re proud to be ABTA, IATA and ATOL certified—ensuring your journey with us is secure and financially protected. With over three decades of industry experience, we’ve built strong relationships with top airlines and hotel partners to deliver the best deals, every time. Backed by glowing Trustpilot reviews and a dedicated team of specialists, Travel Center makes planning your next escape easy and worry-free. Your perfect trip starts here—book with confidence, travel with ease.
Book The Best Flights Popular Multi-Centre Holidays Top Cruise Holidays Holidays to Sun Siyam Iru Veli Grand Prix™ Holidays Visit Our Travel BlogPlan Your Journey with One of the UK's Most Trusted Names in Travel
Here's a list of all the awards we've won (so far):
🏆 Winner – Best Travel Company to the Indian Ocean (2025)
🏆 Winner – Best Travel Company to East/Southeast Europe (2024)
🏆 Winner – Best Travel Company for All-Inclusive Holidays (2024)
🏆 Winner – Best Travel Company to the U.S.A. (2024)
🏆 Winner – Best Travel Company for Sports Tours Holidays (2024 & 2023)
🏆 Winner – Best Travel Company for City Breaks (2021/22)
🥈 Silver – Best Travel Company for Sports Tours Holidays (2025)
🥈 Silver – Best Travel Company to Central/Northern Europe (2024)
🥈 Silver – Best Travel Company to the Indian Ocean (2024)
🥈 Silver – Best Travel Company to Sub-Saharan Africa (2023)
🥉 Bronze – Best Travel Company for Wildlife & Nature Holidays (2025)
🥉 Bronze – Best Travel Company for Tailor-Made Holidays (2025)
🥉 Bronze – Best Travel Company to Southeast Asia (2024 & 2025)
🥉 Bronze – Best Travel Company to the Far East/Central Asia (2024)
🥉 Bronze – Best Travel Company to Nordic Destinations (2021/22)
At Travel Center, our passion for creating unforgettable holidays continues to earn industry-wide recognition. With multiple prestigious awards from the British Travel Awards, including new honours in 2025, we are proud to be recognised across a diverse range of destinations and holiday styles. From all-inclusive escapes, city breaks and sports tours to tailor-made journeys, wildlife adventures and long-haul travel across the Indian Ocean, Southeast Asia and beyond, our commitment to quality, value and service sets us apart. These accolades reflect the dedication of our expert team and the trust of thousands of happy UK travellers. Discover why we’re award-winning—and let us help you plan your next holiday with confidence.
12 Stephen Mews, W1T 1AH, London, United Kingdom

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Chad has been a big help in trying to get this holiday booked since the beginning of the year

Reply from Travel Center
I deliberately waited until I had completed Travel Center’s internal complaints procedure before writing this review because I wanted to give the company every opportunity to investigate my concerns fairly, consider the evidence I provided and acknowledge where things had gone wrong.
Unfortunately, after more than four weeks of correspondence, providing every document, receipt, screenshot and piece of evidence requested, I remain extremely disappointed with both the service I received during my holiday and the way my complaint was investigated.
I booked a tailor-made six-destination holiday across Singapore, Bali, Malaysia and Thailand costing almost £6000
The entire reason for using a travel agent was to remove the stress of coordinating multiple flights, hotels, ferries and transfers.
Instead, I found myself acting as my own travel agent.
Throughout the holiday there was a recurring pattern of poor communication, poor coordination and a complete lack of proactive customer service.
I repeatedly found myself:
• Chasing transfer companies to establish whether transport had actually been arranged.
• Contacting suppliers directly because information had either not been passed on or had been passed on incorrectly.
• Travelling with outdated documentation because revised vouchers were never issued following itinerary changes.
• Spending hours of what should have been my holiday researching, sending emails, making WhatsApp calls and resolving issues that I reasonably expected my travel agent to manage.
The final airport transfer perfectly summarised my experience.
Despite being repeatedly assured that everything had been updated following a flight change, the transfer company advised me they had only received the amended flight details the evening before travel. I was preparing to arrange and pay for my own transport before a driver unexpectedly arrived. I later obtained evidence directly from the driver showing that the replacement transfer company had still been given my original flight number—a flight that had been cancelled weeks earlier.
This wasn’t simply an inconvenience.
It demonstrated exactly the poor coordination I had experienced throughout the holiday.
What disappointed me most was the way my complaint was handled.
Rather than considering the overall customer experience, each issue appeared to be considered in isolation and repeatedly justified by referring back to booking confirmations, terms and conditions, or describing matters as personal preferences or inconveniences.
That completely missed the point of my complaint.
My complaint was never about whether baggage allowances appeared on a booking confirmation or whether I arrived at the airport an hour earlier than recommended.
It was about repeatedly having to chase suppliers, receiving no updated travel documentation, being left uncertain whether transfers actually existed, and spending a significant part of what should have been a once-in-a-lifetime holiday resolving problems that I reasonably expected my travel agent to manage.
Even after providing extensive documentary evidence—including supplier correspondence, emails sent before booking, screenshots, revised flight information and evidence obtained during the holiday—I do not feel that this evidence was meaningfully reflected in the conclusions reached.
Mistakes happen.
What defines a good travel company is how those mistakes are managed.
In my experience, Travel Center failed to communicate proactively, failed to coordinate changes effectively and failed to take meaningful ownership when problems occurred.
I have now exhausted Travel Center’s internal complaints procedure and, as I remain dissatisfied with both the outcome and the handling of my complaint, I will be referring the matter to ABTA for an independent review.
I genuinely hope no one else experiences what we did.
A holiday of this significance should be about creating memories, not spending countless hours chasing confirmations, contacting suppliers and wondering what the next issue will be.
Unfortunately, based on my experience, I cannot recommend Travel Center and will not be booking through them again.

Reply from Travel Center

Reply from Travel Center
Liam Anderson has really worked hard to ensure we had the best experience for our future holiday. I am very particular regarding standard of hotel and Liam ensured that we had exactly what I required. Will definitely recommend and use again.

Reply from Travel Center
Really good experience easy to book Vince was very helpful

Reply from Travel Center
I got a good customer care service from Liam, he was so calm and had a good communication skills. He was ready to help and took his time to explain everything in details.

Reply from Travel Center
Natalia Spears was very professional, responded quickly to any queries we had when we made our booking. The booking was straightforward, can’t wait to go on our holiday now😃

Reply from Travel Center
Hi Luther First of all I would like to thank you for your excellent service and being very patient with the issues involving the payment of the deposit for our holiday booking, you must be a very patient man and very good at what you do.
Again thank you for your assistance, you spent time putting together a fantastic holiday package together which we are all very pleased with.
We will be most certainly be back in contact with Travel center again and you personally in the near future to book further adventure holidays. Just to finish on I don’t know if you remember but you booked myself, my wife and my son John Junior on a lovely holiday last September which we enjoyed immensely, we enjoyed all of the four ( 4 ) destinations which we visited and we hope that we have as good an experience as last year.

Reply from Travel Center
I was looking at potential holidays online and came across the Travel Center on Facebook. I previously inquired with them but was not satisfied how I was responded to the first time. However, this time, the travel consultant, Barry Kent, came across as polite, patient and professional. The one thing that set him apart from other travel consultants, he didn't make you feel pressured. It was a smooth flow of conversation and planning. He made you feel like you're listened to that makes you want to know more about the tour package being offered you. Barry inquired what travel plans I had in mind and set the ball rolling from there. He is very efficient and answered all my queries effortlessly. He was aware that I had other travel plans and offered a payment plan and even added an excursion for my birthday! Would I book with Travel Center again? Yes! Would I be happy to recommend their services? Absolutely!

Reply from Travel Center
I just want to say how amazing Barry is. The communication with him is amazing. Explain to me everything perfectly and find for me fabulous holiday.Thank you

Reply from Travel Center
I have booked with travel centre many times and I always go to the same agent Adam Walker who looks after me and gives me great service and great trips and his experience to give the best possible trips is outstanding. I highly recommend them and keep booking amazing vacations through the team around him. Thank you again

Reply from Travel Center

Reply from Travel Center
I just booked a trip to Thailand for may 15 th 2027 with the travel center Barry Kent found us an amazing deal for a 11 night stay in a lovely hotel at an amazing price!…. The procedure so far has been stress free and I’d like to say a big thank you to Barry for helping secure this trip for us for are wedding anniversary… brill company

Reply from Travel Center
Natalia can't do enough to help you. The package put together for our holiday was done with ease and expertise. Holiday has been planned for 2027 and already looking forward to this...all put at ease by Natalia @Travel Center

Reply from Travel Center
I have used travel center to book my tickets to ghana twice,and the services i got from patrick spencer who attended to me was excellent. I will definately use them again and again,and recommend them to anybody. Thanks patrick for your good services.

Reply from Travel Center
We dealt with Jamie for booking our holiday and we couldn’t fault him. He amended things promptly and reassured us throughout the process. After depositing all relevant info was sent to us and he even followed up to check we could access everything.
Would recommend

Reply from Travel Center
I had an excellent service from Reed Gomez. He was patient, answered all my questions made all the necessary arrangements regarding my booking. I am very impressed with him and can now look forward to a stress free journey.
Gloria Henry.

Reply from Travel Center
Just booked a multi centre holiday to Eastern Asia. Easy to book, great communication (phone calls, email) Harry Spencer was extremely helpful and answered any questions we had. Went through everything step by step with us. Really happy with service.

Reply from Travel Center
Victor at travel centre was excellent and nothing was too much trouble when I needed to make changes with dates and accommodation. I would highly recommend the travel centre for ease of booking and the knowledge that their staff can impart. A big thank you to Victor

Reply from Travel Center
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