I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold... See more
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Review summary
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Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
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Ordering on line was easy, picking up the various currency was seamless as well, although I would have rathered had the money counted not directly on the top counter in front of me, whilst other peopl... See more
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Easy to use website. Easy to collect from store. Everything went as expected. One downside is there are no collection spots in Hawke’s bag so had to drive to Taupo to collect my cash. Cash cam... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4K reviews
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Excellent service easy not complicated…
Excellent service easy not complicated also received good info about where I’m travelling pleasant no fuss way to exchange money will continue to use Travelex
June 26, 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Very good service very helpful in…
Very good service very helpful in getting overseas money
June 26, 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team
Awesome system
A most helpful agent at the airport. And a simple system to follow.
Thoroughly recommend a Travelex card
June 24, 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
We travelled 2 hours to collect from…
We travelled 2 hours to collect from the Palmerston north site. Only to find it closed for lunch. There was no mention of lunchtime closures in the information that was supplied showing trading hours.
This cost us more in parking fees which were expensive. As a
Bnz customer supposed to receive a better rate but was still too high. Ill stick with my wise card from now on
June 24, 2026
Reply from Travelex NZ
Thanks for taking the time to leave a review. We want to make your travel money experience as smooth as possible, and we’re sorry it wasn’t perfect this time. We appreciate the chance improve based on your feedback. Bon voyage, from Online Support Team!
Easy to order currency online and…
Easy to order currency online and doesn’t require setting up an account.
June 26, 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Money for BaliEasy to order and easy pick up no…
Easy to order and easy pick up no hassles if you follow the process. We have used this several times and it works well.
June 26, 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Fast friendly easy pick up
June 19, 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Travelex Orewa
Spur of the moment decided to walk into Travelex in Orewa to buy Australian currency. Lovely friendly greeting by the lady behind the counter and best service. Very happy customer
June 30, 2026
Unprompted review
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Mitch was very helpful!
June 27, 2026
Unprompted review
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Easy to order and cash arrived safely
Easy to order and cash arrived safely. Pickup experience was thorough and went well.
June 23, 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Easy card to use
Easy card to use, no fees. And very simple to upload money and change currencies
June 25, 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
It’s easy to place orders on line.
It’s easy to place orders on line.
For once when collecting money, there wasn’t a long queue of people.
I think there should be a number system, so you take a card and sit and wait for number to be called.
I sat once before and my parking meter was due to expiry. I went and put money in and took my place. When it was my turn, there were a couple of people who assumed I’d jumped the queue.
June 24, 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
I needed my currency in 100 dollar…
I needed my currency in 100 dollar bills only, I am traveling in a country where it is extremely difficult to exchange smaller denominations, I was give 1 and 5 dollar bills etc, these are virtually worthless where I am going. I called the 0800 number, not much help. I called the Travelex store in Queenstown airport, the staff members English was limited and she couldn't understand my problem, waste of time. In the online booking system there needs to be a provision for customers to include a message detailing a specific request if needed. Please consider it. I picked up my currency at the Te Anau Paper Plus Post Shop and the staff in that shop were awesome, the only good part of this experience!
June 23, 2026
Reply from Travelex NZ
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for order. If you are collecting the order from a Travelex bureau, you can email: tmoa@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.com.au/. Kind regards, Online Support Team.
The online ordering process was fast and easy to use.
The online ordering process was fine and delivery to Collection branch was super fast.
The branch Collection process was very poor.the agent was rude and not friendly at all. I could hardly hear him for his mumbling voice.
At no stage did I feel a valued customer.
Will think twice again before ordering Collection from this branch.
June 24, 2026
Reply from Travelex NZ
Oh no! That’s not what we like to hear. Please reach out to us at RetailCSCAust.NZ@travelex.com so we can follow up and investigate what went wrong and make sure it doesn’t happen again. Travel well! Kind regards, Online Support Team.
Travelled down from Hastings to collect…
Travelled down from Hastings to collect my foreign money only to be told ‘closed for lunch’
Obviously lunch break is required BUT nothing was said or mentioned on website of the break times.
Very frustrating having to hang around until available!!
June 24, 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
The gentleman I was working with was…
The gentleman I was working with was competent with his work.
June 21, 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The Lady at this site was late back…
The Lady at this site was late back from lunch, told me to wait 5 minutes as she was on a private call, only when her line grew with 3 extra people that she told the caller she better call them back as she was at work. She hadn’t even had her lunch as it was sitting on her chair. She did apologies and tell me to come up. We exchanged details and she looked her my order but was rather flustered, she then got another call which I believe was your organisation thinking she was getting robbed which wasn’t the case but had to give codes etc. she then came back to me to count the Vietnam dollars and had a lot of trouble counting, I did want to ask her if I could do it for her, I was patient though and she got there in the end. She also asked me to write a review and gave me a QR code, but I thought to myself you don’t want me to write you a review Luv and put it in the bin. Since you gave me this email, I thought the feedback was necessary. The lady was kind but 2.5 stars for me.
June 23, 2026
Reply from Travelex NZ
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at RetailCSCAust.NZ@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
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