Travelfrom.nl Reviews 1,614

Reply from Travelfrom.nl

Apr 7, 2026

Dear Tuncay Kahya,

Thank you for your feedback.

We would like to clarify that the airline PNR is indicated in your e-ticket (itinerary receipt) and is specially highlighted in light green for easier identification. You can find this number in the “Check-in information” section, approximately in the middle of the document.

We are sorry if this caused any confusion. At the same time, we would be grateful if you could update your review and rating of our company, should this clarification help resolve the matter for you.

Reply from Travelfrom.nl

Apr 7, 2026

Dear Customer,

Thank you very much for taking the time to share your experience.

We sincerely appreciate your patience regarding the longer-than-expected ticket issuance time. At the same time, we are very pleased to know that, after you contacted our Customer Service team, your issue was resolved quickly and that Nataliia Chykulaieva was able to assist you promptly.

Your kind words mean a lot to us, and we will be happy to pass your appreciation on to Nataliia.

Thank you once again for your trust and for highlighting the support you received.

Reply from Travelfrom.nl

Mar 4, 2026

Dear Mr. Ahmed,

Thank you for your kind feedback. We are pleased to hear that you are satisfied with our service. If you ever need any assistance, our team will be happy to help.

Reply from Travelfrom.nl

Updated Mar 2, 2026

Dear Steven,

Thank you for taking the time to share your feedback, and please accept our sincere condolences for your loss.

Please note that in some cases, when availability and fares change rapidly, a booking may remain pending until the airline or supplier confirms the issuance. During this time, the seat and price may not be fully guaranteed, and if confirmation is not possible, the booking can be cancelled and the payment is returned according to the original method.

So we can urgently review what happened in your specific case, check the exact status of the booking, and advise you on the fastest available options, please provide your booking number or the purchaser’s email address.

Once we receive these details, we will investigate immediately and reply with a clear update.

UPD 02/03
Thank you for providing the details required for identification.

At the moment, the status of your booking is “paid, pending ticket issuance”. Our team is urgently checking the information with the airline/supplier to confirm the next steps and proceed as quickly as possible.

Please wait for our update — we will contact you as soon as we have the final confirmation.

UPD 02/03
Thank you for your patience while we reviewed your case.

At the time we attempted to issue your tickets, unfortunately we did not receive confirmation from the airline that there were still available seats on the selected flight. For this reason, we offered you the closest and best available alternative itinerary as soon as possible.

As the alternative option did not suit you, we urgently cancelled your booking and processed a full refund to the original payment method. We’re truly sorry this situation occurred and for the additional stress it caused during an already difficult time.

Please note that such cases can happen especially when tickets are booked less than 5 days before departure, as availability can change very quickly and seats may sell out within minutes while the airline confirmation is pending.

Reply from Travelfrom.nl

Mar 1, 2026

Dear Eline Meijer,
thank you for sharing your experience! We understand your initial concerns after reading reviews, and we’re glad Andriiana López was able to reassure you quickly. It’s great to hear everything went smoothly and your flight was trouble-free. We appreciate your trust and hope to assist you again in the future.

Reply from Travelfrom.nl

Feb 22, 2026

Dear Roy N.,

Thank you for your kind words. We’re glad to hear Kate Miller supported you with the rescheduling request and did her best to help. If you need any further assistance along the way, please don’t hesitate to reach out — we’re here to make sure everything goes smoothly.

Thanks again for your trust.

Reply from Travelfrom.nl

Updated Feb 17, 2026

Dear Customer,

Thank you for taking the time to share your experience, and thank you for providing the details needed for identification. We’re genuinely sorry for the stress and frustration this situation caused — especially when you were trying to get clear answers and a timely refund.

To make our process as transparent as possible, we’d like to explain how refunds for airline tickets are handled and why they can sometimes take longer than anyone expects.

When a purchaser submits a refund request, our first step is to register the application and carefully verify it against the airline’s rules. In particular, we check whether the case qualifies as an involuntary refund (for example, when a flight is cancelled or significantly changed by the airline). This verification is not meant to delay the customer — it’s necessary to ensure the request is prepared correctly, includes the required documents, and is sent in a format that the airline will accept. If the request is submitted incorrectly, the airline may reject it or ask for resubmission, which can extend the timeline even further.

Once the request is ready, we submit it to the airline for authorization. From that point, the decision is made on the airline’s side: they must review the case, confirm eligibility, and approve the refund. After approval, the airline carries out the financial settlement (mutual reconciliation) and releases the refundable amount back through the payment chain. Only after the airline completes this step can the funds be returned to the original payment method.

We fully understand that, as a customer, you expect a refund to happen quickly — and when communication feels limited, it understandably creates distrust. We sincerely regret that you felt unsupported and that the overall experience did not meet your expectations. Your feedback is taken seriously, because it highlights exactly where we need to improve: clearer updates, more proactive communication, and better support availability in time-sensitive situations.

Reply from Travelfrom.nl

Jan 22, 2026

Dear Stef Troost,

Thank you for your feedback. We’re sorry to hear you experienced some trouble during check-in, but we’re very glad that Mariia Podvadtsiatnyk was able to assist you quickly and effectively.

We truly appreciate your trust and will be happy to support you again whenever you need help with your booking.

Reply from Travelfrom.nl

Updated Jan 14, 2026

Dear Mr. Wiggers,

Thank you for your feedback. We are truly sorry for the inconvenience and frustration this situation has caused you. We fully understand how unacceptable it is to pay for an additional service such as checked luggage and then discover it was not added as expected, especially when you did not receive clear and effective support in time.

Please accept our sincere apologies for the trouble you experienced. We are currently reviewing your case in detail to determine exactly what went wrong and why the baggage purchase was not properly completed. We want to identify the root cause and ensure this does not happen again.

In the meantime, we would like to confirm that we will refund the full amount you paid for the baggage service — EUR 130. We will process this refund in the shortest possible timeframe, and we kindly ask you to wait for our update. The refund will be returned to the same payment method used for the original purchase.

Thank you for your patience and for bringing this matter to our attention.

UPD 14/01
Dear Bram Wiggers,

We are truly sorry for the frustration and inconvenience caused by the baggage not being added as it should have been, as well as for the way this was communicated to you.

To make this right, we confirm that today, 14 January, we have processed the refund for the baggage fee to the buyer’s bank account (the same account used for the original payment). While this does not undo the experience you had, please know we take full responsibility and are already reinforcing our internal checks to ensure this cannot happen again.

We appreciate that you raised this with us, as it helps us improve. If you feel that the refund and our follow-up have resolved the case, we would be grateful if you could update your review to reflect the final outcome and how it was handled from this point forward. It would mean a lot to our team, and it helps other customers see the complete picture.

Reply from Travelfrom.nl

Jan 12, 2026

Dear Robert Veugelers,

thank you for taking the time to share your experience. We are truly sorry for the frustration and concern this situation has caused.

At the moment of purchase, tickets are shown as available based on the information provided to us by the carrier. In rare cases, the carrier does not confirm seat availability after the payment attempt, which unfortunately leads to the cancellation of the booking. In such cases, no funds are captured, or a full refund is issued to the same payment method.

We do not sell tickets we do not intend to provide, nor do we aim to mislead our customers. We understand how upsetting this can be and are continuously working with our partners to reduce such cases.

We sincerely apologize for the inconvenience and appreciate your feedback.

Reply from Travelfrom.nl

Updated Jan 6, 2026

Dear Mr. Kerstens,

Thank you for sharing your experience. We sincerely regret the frustration this situation has caused and understand your concerns regarding pricing and additional services.

We would like to inform you that we are currently urgently reviewing the information related to your tickets. Your request sent by email has been successfully registered, and our team is conducting an internal verification to carefully assess all details of your booking.

As soon as this review is completed, we will contact you directly with a detailed explanation and next steps. We kindly ask for your patience while this process is ongoing and assure you that your case is being handled with priority.

Thank you for bringing this matter to our attention. We truly value transparency and aim to resolve every situation as fairly and clearly as possible for our customers.

UPD 06/01
We would like to provide clarification regarding the points raised.

At the time of creating the booking and before payment, our website clearly displayed the details of the selected fare, including what is included in the ticket price (such as baggage and carry-on allowance). For your return flight, the airline fare you selected includes one personal item only. Carry-on luggage is not included in this fare and is available as an additional paid service, in accordance with the airline’s fare rules.

Your ticket was issued strictly according to the options and parameters selected during the booking process. In our email correspondence, we have provided you with official confirmation from the airline’s website, which states that the fare includes only a personal item, while carry-on baggage and checked baggage are subject to additional charges set by the airline.

If you wish to add carry-on luggage to your ticket, this service can be purchased separately. Should this be relevant for you, we will be happy to check the availability and provide you with the payment details. Please note that all prices for additional services are determined exclusively by the airline, not by our platform.

Regarding the service fee for processing passenger-initiated changes or cancellations: this information is clearly stated in our Terms and Conditions (Public Offer Agreement), which are freely accessible and must be accepted by every customer before proceeding with payment. The booking and payment process can only be completed after the customer confirms agreement with these terms. In this case, correct information and consultation were provided, and there was no error on our side.

Additionally, we forwarded your case to our technical department to verify step by step what information was displayed prior to payment. The technical review confirmed that, before payment, the system correctly showed that the selected fare for the return flight included only one personal item per passenger.

We appreciate your feedback and understand your frustration. Transparency is important to us, and we continuously work to improve the clarity of information presented during the booking process.

Reply from Travelfrom.nl

Dec 24, 2025

Dear Customer,
Thank you for your review. We are very sorry to read about your medical situation and sincerely hope you are recovering well.

Regarding your refund request, we would like to clarify that it was not refused, but temporarily closed due to missing documentation, in line with the airline’s refund policy. The refund request was submitted for two passengers, however a medical certificate was provided only for one passenger.

To process a medical refund correctly, the airline requires one of the following:

* a medical document confirming that the second passenger was also unfit to fly, or
* an official document proving the relationship with the passenger who was medically unfit to travel, if the second passenger could not travel for that reason,
* as well as proof of payment for the medical treatment.
All documents must be provided in English or with an English translation, as required by the airline.

These requirements are set by the airline and are mandatory for us to proceed with the refund request. We are unable to bypass or ignore them, even in difficult circumstances. Our team requested the above documents solely to complete your case in accordance with the applicable rules, not to discourage or delay your refund.

Once the required documentation is provided, we will immediately reopen and continue processing your refund request. We remain at your disposal to assist you further and guide you through the next steps.

Reply from Travelfrom.nl

Dec 21, 2025

Dear Anna Azzam,

Thank you very much for your kind feedback! We are delighted to hear that Kate Miller was able to assist you promptly and provide clear guidance throughout the process.

Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Should you need any further assistance in the future, our team will be happy to help.

Reply from Travelfrom.nl

Dec 17, 2025

Dear Elva Wu,

Thank you for sharing your feedback. We are truly sorry for the frustration this situation has caused and would like to clarify the points you mentioned.

Regarding the extra in-flight service (baggage): we can confirm that the baggage service was successfully paid for. Due to technical limitations on the airline’s side, the baggage confirmation is not immediately displayed in the airline’s system. As previously explained to you by email, the baggage confirmation will be issued and sent to you once online check-in opens, usually 24–12 hours before departure, together with an updated itinerary receipt.

As for the price difference, we would like to clarify that the amount shown on the airline’s website usually reflects only the base fare. The total amount paid on our platform may also include additional services selected by the passenger (such as baggage) as well as service and processing fees, all of which are clearly displayed before payment. At the checkout stage, every customer sees the full breakdown and confirms the final price before completing the purchase.

We understand how confusing this can be, and we assure you that no charges are taken without confirmation during the booking process. Our team is always available to clarify any details related to pricing or services included in your booking.

If you have any further questions or would like us to review your booking again in detail, please do not hesitate to contact us — we are here to help.

Reply from Travelfrom.nl

Updated Feb 10, 2026

Dear Mr. Doguet,

Thank you for taking the time to share your experience. We are truly sorry for what happened at JFK and for the significant stress and disruption it caused. We also regret that the review process took so long. Your case required a detailed analysis and verification with multiple parties in order to provide a correct and comprehensive resolution.

We would like to inform you that today, 10 February, we processed a refund covering the ticket cost as well as the additional expenses you incurred, in the total amount of EUR 1,012.94.

If your request is now resolved, we would be very grateful if you could update your review and rating to reflect the final outcome and the work of our customer care team. This is extremely important to us and also helps other travelers understand how the case was concluded.

Once again, please accept our sincere apologies for the inconvenience and for the extended processing time.

Reply from Travelfrom.nl

Dec 9, 2025

Thank you very much for your feedback, Jorge Fernandes!

We’re glad to hear that the correction of your date of birth and the ticket issuing process went smoothly. It’s great to know that Kate was able to assist you quickly and without any additional fees – we’ll be sure to pass your kind words on to her.

If you need any further help with your booking or future trips, we’re always here for you.
Wishing you pleasant and safe travels!

Reply from Travelfrom.nl

Dec 6, 2025

Dear Tony,

Thank you sincerely for your feedback!
We are very glad to hear that Nataliia was able to assist you and help complete your check-in successfully.

We apologize for the inconvenience you experienced when trying to log in on the airline’s website — sometimes technical issues on the carrier’s side may prevent passengers from accessing their booking or checking in online.

If you ever need any further support, we are always here for you 24/7.
Wishing you smooth and comfortable future travels!

Reply from Travelfrom.nl

Updated Dec 6, 2025

Dear Marmur,

Thank you for your feedback — we are truly sorry to hear about your experience.
To review your case properly and clarify what exactly happened with your booking, we kindly ask you to provide your booking number or the email address used during the purchase.

Without these details, we are unfortunately unable to locate your reservation in our system and give you an accurate explanation.

Once we receive your information, we will immediately check the history of changes and contact the airline to verify the reason for the schedule updates.

We appreciate your cooperation and look forward to resolving this matter for you.

UPD 12/06
Dear Marmur,

Thank you for your feedback and for providing the information needed for identification.

We are truly sorry for the inconvenience caused by the schedule changes you experienced. Please allow us to clarify that our company does not influence or control the airline’s timetable, nor do we have any technical access to modify flight schedules.

When an airline updates its operating schedule, we receive these notifications through the system and are obligated to forward them to our customers — as was done in your case. This ensures passengers are informed in a timely manner about any changes initiated on the carrier’s side.

We fully understand how disruptive such modifications can be and regret that this situation affected your travel plans.

If you have any additional questions or require further assistance, we will be glad to help.

Reply from Travelfrom.nl

Updated Dec 4, 2025

Dear Mark Molina,

Thank you for your feedback. We’re sorry to hear about your experience with the price change. To check your case in detail and provide a clear explanation, could you please share your booking number or the email address used during the purchase?
This will help us identify your reservation and review the situation properly.

UPD 12/04
Dear Mark Molina,

Thank you for getting back to us and providing additional information.

We have checked our system using the email address you provided, but unfortunately we were not able to locate any booking under this contact.
To properly identify your reservation and give you a clear explanation regarding the price difference you mentioned, we kindly ask you to provide your booking number or the correct purchaser’s email address.

Once we receive these details, we will immediately review your case and get back to you with accurate information.

We appreciate your cooperation and look forward to assisting you further.

Reply from Travelfrom.nl

Nov 27, 2025

Dear Jordi López,

Thank you very much for your kind feedback and for taking the time to share your experience.

We’re very happy to hear that Khrystyna was able to assist you with your easyJet check-in and that her quick responses and clear information were helpful. We will make sure your kind words are passed on to her – feedback like yours is truly motivating for our team.

If you ever need any assistance with future bookings or trips, please don’t hesitate to contact us.
We’ll be glad to help you again.