Travelis Reviews 

Worst website system. I booked a flight from cph to lis with return ticket. It gave me lis to cph and lis to cph two times. And I had to modify the first flight and they change me for cancellation fees for their mistake

EDIT:
For english speakers also. **DONT BOOK HERE** Their customer service is horrible! They can only refund up to 60% ofthe tickets original price even you call their faulty system within the hour. I really dont understand how this is even possible/legal in europa.

Skulle os ha tjekket anmeldelser - Første og sidste gang jeg bruger travelis. Betalte da jeg købte, fik så besked den ikke var betalt så gik ind og godkendte igen, nu har jeg så betalt 2x for samme rejse 🤦

I order tickets from travelis.dk. When I wanted to make check in for my flight, I didn’t recieved any reference number. I tried call on support but nobody answered.

DONT buy tickets through travelis. I’m shocked that companies like this exist.

When trying to rebook my flight home from Denpasar, travelis’ customer service wouldn't let me rebook to an earlier flight, and only let me extend my stay, due to “seasonal restrictions” on my ticket. They claim the policy is imposed by my operating flight company, turkish airlines. I’ve contacted turkish airlines who denies this, clearly stating that to rebook my ticket through them I’d need to pay the ticket price difference and a 100€ service fee per passenger. However, they are unable to rebook for me, since i’ve made my reservation through a travel agency. When asking Travelis’ customer service where I can read about the rule they claim are stopping them from rebooking my ticket, they say that “the seasonal restrictions are internal rules of turkish airlines. They change all the time, so they are not on the internet, and you can’t read about them anywhere”. The guy from customer service refused to let me speak with management/ his boss, saying that “they sit high up the command chain sir, so you can’t talk to them”. When asking for the name of the ‘travel agent’ from customer service, he would only give out his first name (Sadam, although that’s hardly his real name) and said I could file a formal complaint on their website.

Went well all the way to payment, but entered and approved, page said "do not refresh or the payment might fail", and so I don't. But alas, the page refreshed itself, and I had no information about if I had been charged or not. It just went back to saying that the ticket was booked, but not paid. I checked my bank if I had been charged, and when I saw that I hadn't I tried again, but to no avail. There was no access to customer support, and nowhere to get any help. I paid the little extra at another booking site that I trust more. Don't go here, find somewhere else.

Stay away. Straight-up fraud company who twist and turn their policy, with the only main objective, of making money out of people's misfortune.

If I could put a -5 stars I would have done it don’t ever book a ticket with this company. I booked a ticket for a family emergency, the money was withdrawn from my account and later during midnight at 3 o clock I get an email that my reservation was canceled. I see the ticket prices then they had doubled. I called the customer service and spoke with a girl not only she wasn’t helpful but she also closed the phone on my face. Don’t ever use this company for your travels.

Den værste oplevelse/afstraffelse man kan blive udsat for som passagere hvis ikke er den værste oplevelse allerede registreret i menneskehistorie.
1. Travelis er en del af det svenske skandaleramt firma RCG Resecentrumgruppen
2. RCG Resecentrumgruppen bevist holder penge tilbage for dine bagager som du har betalt for i forbindelse med flybilletbestillingen i stedet for at betale det hele beløb til airlines. Hermed er du forpligtet til at gøre dem opmærksom på at overføre det sidste bagageudgifter til airlines tidligere 7 dage før din afgang, hvis det overhovedet lykkes dig at få dem til at betale det manglende bagageudgift.
3. De kræver cancellation/refund servicebebyr for 600 DKK per passager, selvom du har ret til gebyrfri cancellering af købet samt refusion på grund af afgangsændring skyldes skemaændring fra airlines iflg. SAS retningslinjer (i mit tilfælde). Har også været i kontakt med SAS og fik fortalt af SAS at det vil være bebyrfri process for SAS til at tilbageoverføre det fulde beløb.
4. Den passive, ugennemskuelig og ugennemsigtig kommunication og foretningsmodel af RCG REscentrumgruppen er bygget for at slide passageres tålmodighed op, i sidste end giver op for deres grunlæggende rettighed. Siden min første skriftelige anmodning om cancellering samt refundering af den fulde flybilletpris d.18 december 2024, havde jeg rykket 4 gange for at få dem til at udbetale min refundering. Nu er sandhedstimen kommet at iflg. kundeservice fra RCG REsecentrumgruppen som har konstateret at det er faktisk billigere at købe direkt billet hos airlines i stedet for hos dem (I mit tilfæld lykkede Resecentrumgruppen at tjene 600 DKK x3 for at udføre ingenthing for mig).
Konklussion: Jeg fraråde på det kraftigest alle rejseglade passagere i verden for at købe flybillet eller en anden form service ydelse gennem RCG Resecentrumgruppen, fordi firmaet er bygget på en pengemaskine baseret ulovlige praktiser og fiduser samt ihuman/forklastelig moralske værdier. Min størreste ønske vil jo være ingen menneske i verden fremadrettet kommer til at havne i det samme fæld som jeg har været udsat for.

#############English Version###########

The worst experience/punishment you can be subjected to as a passenger if not the worst experience already recorded in human history.
1. Travelis is part of the scandal-ridden Swedish company RCG Resecentrumgruppen
2. RCG Resecentrumgruppen has proven to hold back money for your luggage that you have paid for in connection with the flight ticket booking instead of paying the full amount to the airlines. You are hereby obliged to make them aware of transferring the last baggage costs to the airlines earlier 7 days before your departure, if you even succeed in getting them to pay the missing baggage costs.
3. They demand a cancellation/refund service fee of 600 DKK per passenger, even though you are entitled to a free cancellation of the purchase and a refund due to a departure change due to a schedule change from the airlines according to SAS guidelines (in my case). I have also been in contact with SAS and was told by SAS that it will be a free process for SAS to transfer the full amount back.
4. The passive, opaque and opaque communication and business model of the RCG REscentrumgruppen is built to wear out the patience of passengers, ultimately giving up on their fundamental rights. Since my first written request for cancellation and refund of the full flight ticket price on December 18, 2024, I had moved 4 times to get them to pay my refund. Now the moment of truth has come according to. customer service from RCG REsecentrumgruppen has found that it is actually cheaper to buy a ticket directly from the airlines instead of from them (In my case, Resecentrumgruppen managed to earn 600 DKK x3 from me for doing nothing).
Conclusion: I strongly advise all travel-loving passengers in the world to buy a flight ticket or any other form of service through RCG Resecentrumgruppen, because the company is built on a money machine based on illegal practices and scams as well as inhuman/reproachable moral values. My greatest wish is that no person in the world in the future will end up in the same trap as I have been exposed to.

We booked a flight for Christmas day for 1784 kr. The flight was cancelled and we were notified that we had been rebooked on a flight on dec. 27. This was obviously not acceptable for us, so we asked for refund. We were refunded 594kr and were told that the missing money was "service fee" for cancellation. This was the worst experience I have ever had with any booking system ever. Will never use again

Booking flight tickets is a nightmare as it is, but Travelis makes it even harder. The agents are not pleasant to talk to, (and I talked to a few by now) and they are definitely not helpful. They can´t do anything with your ticket apparently but they are not helpful with any other info about what you have to do yourself. But in the end, as useless as they are, it´s the clearly indifferent tone they use when you ask for help. They would have 0 stars if possible. I would never book with Travelis again. Ever. They just contribute to the feeling most of us have of it being a nightmare to book tickets with these companies.

Hopeless website (direct link to it in the email they sent me) which only allowed entering a max six-digit reservation number, but the reservation number they sent me is *seven* digits! Ergo I cannot retrieve my booking on the website and fill in passport details, and ergo I cannot get the automatic checkin which I had paid for. Even though they were therefore unable to provide the service I had paid for, they refused to refund the amount. The service is 'non-refundable', I was told - whether they provide it or not! Stay away!

Update 21-11: In fairness I must add that their customer service later called me for the required info and then checked me in. Which was very good service. It does not change the fact, however, that their website was hopeless and caused the problem in the first place.

Travelis took our payment of 31.500dkk and cancelled our tickets - I still haven't received the refund. That is theft. When I called the customer support they said they had to wait for the financial department and hung up (the financial department is not responding). Very bad customer service from borth Penyo and Magdalena

Advertise one price with a total when you go to pay there comes lots of add ons even all seats are priced like you’re buying a ticket with no seat. Economy pricing should be stated with the cheapest seat and not as an after payment. My ticket increased from 7k to over 9k luckily my payment did not go through some cockup with there system

I booked a flight through Momondo, with Travelis as the agent, and the booking clearly stated that hand baggage was included. However, when I received my ticket, the hand baggage allowance was missing.

I contacted Travelis customer support, and instead of resolving the issue, I was told to contact my insurance provider—completely absurd, as this was clearly their mistake. When I explained this, the rep told me to buy additional luggage. I clarified that I only wanted what I had already paid for, but their response was, “It can happen sometimes.” Really? That’s your explanation?

When I asked why my hand baggage “disappeared,” and why I wasn’t receiving what was promised, the agent simply said, “Well, I can’t help you.” I then asked if this was a scam because it certainly feels like one—misleading customers and dodging accountability.

To make matters worse, the call was abruptly disconnected, and when I tried to call back, my number appeared to be blocked. Blocking a customer for asking about a mistake you made is beyond outrageous.

I would strongly warn anyone against using Travelis. This level of service is not only unacceptable—it’s downright shady. I expect to get what I paid for, but this experience has left me with nothing but frustration. Stay away from Travelis if you want any level of professionalism or honesty.

I recently had a very disappointing experience with Travelis Travel Agency. My flight was canceled by the airline, but the Travelis still charged me a cancellation fee. When I contacted their customer service, the representative was extremely rude and unhelpful, even going so far as to hang up on me. It’s frustrating that they would charge a fee for something that was out of my control. I strongly advise others to consider using a different travel agency in the future.

Bought a ticket lastnight and woke up it has been canceled. I can't acces the payment at the bank? Thieves and a scam. Run when you see travelis.

So far I have a terrible experience with this agency. My flight is cancelled by the airline, and I have an email to prove it. I also called the airline and they confirmed that they have cancelled the flight. It's literally on their website. But the agency tells me that in their system, the flight is OK and goes according to schedule. NO, IT'S NOT! So I'm leaving this 1-star review, until I get a proper response from them. But from all the negative reviews, it appears that they don't have respect for their own business and simply don't care about customer satisfaction.

Update: their costumer service is also rude and ineffective.
Update 2: i paid them 8900 dkk for a ticket, and they after one month, they refunded me 7300. That's downright theft of 18% of the total price, for what they call a "full refund". Read Trust Pilot, don't get scammed!

Takes them 72 hours to issue a ticket despite being a week from departure. You cannot check anything in regards to the booking and all they say is that they cannot do anything.

5/5 in horrendous customer service. They might as well not have one at all.

0 stars.
No help
We bought delay insurance - but it’s for no help.
It is on your one risk if you use Travelis.
I will never use them again!

I bought a ticket looking for departure 27-28 September 2024, when I went to the payment the web page didn’t open. When it finally opened I paid and they issued a ticket for 27-28 March 2025. I immediately sent a claim and sent emails. The reply is: call customer service. I called several times customer service Danish number and after I press 1 for rebooking, the phone call is cut off. Worst idea to book through them.