Travellers Home Reviews 203

A few weeks ago I purchased a Granite Gear 53L wheeled duffle bag with backpack straps from Travellers Home. After ordering, it took a few weeks to arrive. It looked great & seemed okay, until I used it for a weekend away. The zips on the bag are so stiff & poorly sewn, I was able to unzip some of the zips but they became jammed when i attempted to zip them back up. One of the zips completely failed & broke, rendering the bag unusable for any sort of travel. I sent an email to the company to let them know but haven’t had any response. I’m so disappointed with the poor quality of the bag & feel completely ripped off. I will never buy anything from this company again.

Highly recommend this company and will always check first when looking for new travel/luggage items. Fast shipping and an easy returns process, great communication end to end.

I placed an order (Order #
33KQJ0024078) and received the wrong product
Ordered: [aluminum silver grey suitcase ]
Received: [blue grey plastic suitcase] and i forward this problem to the customer service team. One month later, I still haven't receive any sort of refund. Totally scammer. I tried to call them directly they never answer.

Purchased swisswin 17.1 inch Laptop Backpack on eBAY uk but seller was selling it as Wenger Swissgear.
I thought I was purchasing a Wenger item.

Travellers Home Swisswin bag arrived , although I did not know it at the time , as it is VERY similar to a genuine Wenger.

My previous 2 Wenger rucksacks lasted around 4 years each.

This Swisswin rucksack lasted ONE holiday of a 3 month duration. The fabric linings came away from the interior and exterior.
The zip runners corroded and can no longer open and close the bag .

It LOOKS great , but , in reality, in my opinion, it is poor quality.
In my case , it did not even last a full 12 months, only 3 .

eBay will not refund me , due to their 30 day policy. I am now having to pursue a refund through my bank.

I have pictures and receipts to prove all that I say.

Quality products at a super competitive price. The bags ate better than expected and arrived in record time. Outstanding experience

I ordered bag and it arrived within a week

Totally different color to what it is shown on website! Ordered beige color and received khakhi color bag!!

Goods arrived in good time. Good communication.

❤️ the product, customer service exceptional thankyou

Kept me up to date with product availability issues and also rectified it quickly, hassle free.

Good bad. Really happy

The product was delivered in pristine conditions.

A wonderful gift for my son after months of looking for the right bag for his needs.

I would like to say a big thanks to the staff and manager at the travelers.
Over the Christmas period you all worked very hard and under pressure to serve so many customers. As always every member of staff had a smile and made you feel welcome. The food has been great. Lots of great event nights and relaxing times spent with friendly caring people. Once again thank you for doing your job above and beyond

Easy to order,great price ,free delivery and prompt service and delivery. Very good. And a very good quality backpack.

It is an incredible experience to have this backpack and its incredible functionality and services. Light, compact and super safe. Ideal in every situation.

Quality products, affordable pricing and very swift delivery! I just keep coming back ——

Great communication with customers.
Exceptional bags quality.
My first and only choice for great quality bags.