Travellodge Reviews 

The Lodge on the M2 service station in need of serious renovation. Its tired, and not in good shape. From the entry doors to the rooms itself.
The saving factor was the outstanding care the staff gave me. Heating problem in my room. Immediately sorted
Marie-Anne was particulary excellent in problem solving and welcoming when I arrived.

Stayed at the location for 3 nights, the staff were absolutely brilliant . I had a few issues with my room card not working but each time they immediately sorted it. The Reception staff and Breakfast staff couldn’t do enough and a special thankyou to Jayne the breakfast Manager who went that extra mile at a busy time .

Annual visit to the Dunmow Travellodge for our onward motorcycle trip to London 24-25/04/26.
Service by the team, food and room were all great. Particular shout out to Laura and Austin who again were fantastic, checking us in quick time, looking after us during the evening meal and drinks and then breakfast.

My son just got back from a college trip to London, they stayed at Travelodge Luton. He was so unhappy with it. Room was filthy, lock didn't work so he had a chair against it. Shower had all mould around it. Fan didn't work in bathroom and dust and cobwebs everywhere. Bed sheets had hairs on it, toilet flush scraped the wall. Room hadn't even been hoovered. Absolutely disgusting. Bearing in the mind the last story covered over safety, I am horrified my son didn't feel safe there. I will never stay there or my family......

I made a booking but never got confirmation of booking. BUT payment was taken from my bank. I managed to speak to someone after a eternity of finding a phone numer that worked!
I was told they couldn't do anything about this as they had no idea about booking even though money was taken and to contact my bank. Which I did and they said I have to wait 10 working days to get my money back!
I paid £56.99 for original booking, when I tried to book again as needed the stay it had doubled in price! I reluctantly paid this. I still have not received my money back which has left me money down from my bank. It is impossible to contact Travelodge via phone easily. I have learning difficulties and find it hard to convey what im saying via text.
I would appreciate to speak to someone regarding this.
I find this unacceptable service.

Please avoid Letchworth extraction does not work in 4 of the rooms me and other members rented staff are very rude and they don’t mind renting rooms to a person who has to be 18 by law then refuses alcohol …. Ludicrous 🤔

Somehow i accidentally booked the Travelodge Preston central instead of the travelodge North. Didn’t realise this until too late. Customer services were polite but refused to try & change our booking to other hotel. Reviews on this hotel sounded awful & when we got there we saw that is was right next to a prison & in a very uninviting area. We asked if could cancel the second night & they refused. Can’t understand why this simple task of transferring our booking from one hotel to another wasn’t possible. Couldn’t face staying there so lost £133. Managed to get a lovely room at Premier Inn in chorley for almost the same price. Will never stay at a Travelodge ever again

My husband and I had to find a place to stay in St Anne’s due to a family death. We arrived around 11pm so literally wanted to go to sleep ready for the mornings funeral. Firstly I have to say that what seemed like a reasonably priced room soon became a very expensive stay. When we arrived we checked in and asked if there was any free blue badge parking nearby. After a conversation about exactly where we were parked, we were explicitly told if we were parked in the blue badge spaces, with our badge on show and directly outside the M&S shop we would get free parking. Great we thought until we left in the morning when we saw the sign which said there was no exceptions and to pay on arrival. Sadly we arrived 10hrs earlier and no way to rectify. Now the room itself was clean and we had no issues except, there is an additional charge for the extended checkout. There’s no WiFi except for one 1/2hr session for an extra cost. That’s fair and clearly laid out but try using your phone and it’s like you’re in a faraday cage. Anyway we packed all of our belongings up ready by the door so we could arrive back from our funeral ready to grab and go BUT our key card was blocked at least 10mins early. That was almost fine because it meant I had another chance to go to reception and to tell them about the parking conversation we had had the previous night. There was a notice on the desk to say no one was available and a number to call if we needed someone. All good but I could see someone behind the desk. Eventually the gentleman came out, apologised for being locked out early but as for the parking he was very disinterested. He suggested we go and speak to someone at M&S because they can sort parking issues our. So on the way out we went and spoke to the manager at M&S who expressed utter frustration because we were not the first to be sent his way. The Travellodge staff were so bored looking ,very disinterested, had no empathy and simply wanted to pretend the issue wasn’t an issue. Two weeks later we have been hit with a £100 parking fine, so our £45 booking quickly grew to£160 without any food because apart from a breakfast package of a cereal, croissant and flapjack (for a further charge).
We tried to contact customer services not because I expected them to wipe the parking fee but if you’re running a hotel chain then surely expecting the frontline team to be knowledgeable, friendly, accessible etc should be one of the very first things that should be in place. They are the face of the company and but for the information they gave us about parking directly in front etc we wouldn’t be so out of pocket. As someone who is no longer able to work due to a severe disability meant our stay took almost 2 weeks of my allowance. I’m sorry Travellodge but I will never stay with you again!

Stayed at travel lodge covent garden it was very clean staff were great and they had a smoking area close to everything

Stayed at Travelodge Slough recently and it was an okay experience overall. The location is quite convenient, especially if you need access to the town centre or nearby transport links, which was a big plus.

The room itself was clean and fairly comfortable, but a bit dated and could probably do with a refresh. The bed was decent enough for a short stay, though I’ve definitely had more comfortable nights elsewhere. Noise was also a bit of an issue at times.

Staff were polite and helpful when needed, but nothing particularly stood out in terms of service.

All in all, it does the job if you just need somewhere basic to stay, but don’t expect anything special.

The newly refurbished travellodge in Huddersfield is lovely. Beautiful smell of new carpets, rooms immaculate no bashed or marked walls. For money we paid it was brilliant. Staff lovely too.

Travelodge Reading Poor
pricing too high --
contacted customer services to get the cheaper rate (offered like half a day after I booked) - they said no --
location was ok +/-
decor was poor/peeling/old --
room was basic --
but clean ++
free wifi was free for 30 mins --
all in all first and last time I am going to book travelodge

Helpful staff member Keeley at the Walthamstow hotel.

I telephoned Cheshire Oaks to make an enquiry and the lady refused to give her name and hung up the telephone. I phoned again and spoke to the same lady and she was asking why I wanted her name?! Isnt it polite to give your name to a customer on the phone? I gave my name, what's the hardship in that. Then she made out she was the "Victim" as I wasnt speaking to her correctly, her name was "Louise" and she hung up on me again. What a horrible member of staff with a horrible attitude. Please leave and give someone who is nice your job!

Went to an advert for £55 overnight stay when I went to book it the price jumped £155...WHAT A RIP OFF!!

I had a problem with a Manager who was harassing me to leave my room, despite me telling her that my Housing group were sorting out payment for further nights there. I even told her I would pay out of my own pocket if the payment never come through on time. This made no difference?
Fairly young and immature manager. After I had words with her about her poor customer care, she kept voiding my door access card, so I had to keep returning to reception. It appeared she was having a laugh with her colleagues?
If it happened once, it could be a mistake but it happened 3-times to me and I suffer with mobility problems. They give me another card but it happened again?
I sent numerous emails to their Ceo and Customer care but they just made excuses and then told me, they wouldnt be corresponding with me further?
Disgraceful Service. This was Hexham Travel Lodge, Northumberland.

Travel lodge Birmingham airport
Arrived expecting a twin room the beds were so small it was unbelievable, parking isn’t included and hotel staff don’t care, Hassan’s customer service well he didn’t have any. For the price of the room it is very poor quality.

Stayed at Scarborough over the weekend, their site stated they had discounted parking, when we got there we were told by a very rude receptionist that this was not true and should be taken from the website, she told us that they did do a deal with the local Council regarding the NCP car park, I found this strange because NCP are not owed by the local authority. She told us this without lifting her head, the person who served us was very nice but the one that was doing the talking was horrible, one of our keys did not work, she took it from my wife and binned it, and without saying a word carried on doing something else without the offer of a replacement. the place is tired, but very quiet, had a good night's sleep. Shower was nice. Cleaning staff were lovely. Funny how one member of staff can destroy the reputation of a hotel.
The meals aren't cheap lots of places to get some food, just eat out.

Tried to book direct. Used the search tool on their website. Got a room at a reasonable price for the dates I wanted and paid. When the confirmation came it was for different dates and fewer nights. Immediately rang booking line and told £12.50 for amendment, no cancellation or refund, and the cost for the date I actually wanted was over £100 more. Told to use their online chat to make a complaint. Same response. Chat function didn’t work properly so eventually closed mid conversation. Email from senior customer service also refused refund. It’s cheaper to cancel and lose the cost of the booking and rebook with a different hotel than it is to change the booking. No complaints policy on the website. No response to my reply to their email. Very poor customer service.

Travel lodge Worcester
Stayed on the 11.2.26 for one night with my partner and was completely impressed by how helpful and friendly the 2 girls on shift where on my visit … nothing was too much trouble and both very pleasant girls would definitely stay there again and if management see this review they both deserve recognition for how they represent travel lodge