Travelnest Reviews 5,276

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,282 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the convenient and central location, finding it ideal for exploring local attractions and cities. Many also highlight the welcoming and helpful nature of the hosts and staff, who contribute positively to their stay. Reviewers often find the accommodations clean, spacious, and well-equipped with various amenities, making for a comfortable and homely experience. However, some people were dissatisfied with the facilities and overall quality, citing issues like non-working appliances, poor design, or a lack of essential items. A few other people also felt that the cleanliness was subpar, encountering dirty bedding, mould, or general filth, which significantly impacted their experience. Additionally, some customers reported issues with check-in information, unresponsive hosts, or properties not matching their descriptions.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing properties as being in a great or perfect... See more

Facilities

Consumers find facilities to be ambiguous, with some reviewers praising well-furnished, clean, and spacious... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising aspects such as cleanliness,... See more

Staff

People report positive experiences with staff, with many reviewers praising the helpfulness and kindness of... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting significant issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clean & tidy & easily found Great area to spend a weekend Would definitely use again. Only problem was we could not get the TV to work. Perhaps some information on local amenities would be helpful

Company replied

Rated 4 out of 5 stars

Looked newly refurbished lovely and comfy. Blankets / throws and beds fab. Intercom did not work resulting in several trips down to open the door for the daughter. Shower also not as good as I have... See more

Company replied

Rated 4 out of 5 stars

We had a family weekend away just before Christmas. The location was really good in Derry for us, near city centre and to experience all that is Derry. The house was clean and spacious for a big gr... See more

Company replied

Rated 3 out of 5 stars

Good communication after booking. Accommodation adequate for one night, one toilet roll and small amount hand wash left, dosent cost much for little toiletrie items. Owner reply when requested to... See more

Company replied


Company details

  1. Vacation Rental
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Software Company

About Travelnest

Written by the company

Discover why thousands of hosts choose Travelnest

Travelnest helps holiday rental owners thrive by combining technology with a human touch.

Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.

We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.

We're proud to be partners in your success, offering expert advice backed by real-time performance data.

Property Experts Global exposure Calendar sync Smart pricing Mobile app Get started

Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend!

Highly recommend!

Overall our stay was fantastic. The lodge was modern and clean. The lodge was very well equipped, instructed and easy to use. The hot tub was also set up for us on arrival. The host was also a great communicator, always helpful and quick to answer any enquiry's.

Another bonus was that the clubhouse was right at the door step. The staff were all very welcoming and friendly. The Old Stables Inn pub was a quick 5 minutes walk from the lodge for some pub grub and drinks!

We had no issues at all with the lodge and had a great stay.
Thanks again.

December 4, 2025
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Reply from Travelnest

We're happy to hear that you had a fantastic stay! It's great the lodge was modern, clean, well-equipped, and easy to use. We're also glad you enjoyed the hot tub, clubhouse, and nearby pub. Thank you for your recommendation and positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

A super comfy apartment

A super comfy apartment, just lacking two sets of keys for if people want to do different things.

December 4, 2025
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Reply from Travelnest

We're happy you found our apartment comfy! We appreciate your feedback regarding the keys, and we'll consider this for future guests' convenience.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

It’s a beautiful place to stay highly recommended

This little hidden gem is beautiful full of character and charm and warmth home from home stay. Had everything to make the stay as comfortable as possible definitely worth a visit you won’t be disappointed. Charming hosts. Fully equipped kitchen the standard of cleaning was amazing felt like luxury on a smaller budget just perfect. Get booking you won’t be disappointed. It’s now my favourite place to book. Bonus is its dog friendly 😁

December 4, 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your stay! It's wonderful you found our place charming, comfortable, and well-equipped. We appreciate your kind words about the cleanliness and that your dog was welcome. Thank you for recommending us!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Great apartment

Great apartment, nice facilities, elevator, balcony, great host, close to everything

December 4, 2025
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Reply from Travelnest

We're happy you enjoyed the great apartment, nice facilities, elevator, balcony, and convenient location. We appreciate your positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

No milk on arrival

December 4, 2025
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Reply from Travelnest

We regret the missing milk. We'll investigate to improve our service. Thanks for your feedback.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

If I could give this caravan 0 stars

If I could give this caravan 0 stars, I absolutely would. From start to finish, the experience was an absolute joke. We received a message around 12–1pm on the day of arrival saying the Wi-Fi wasn’t working and the hot tub was unusable, but someone would be out first thing Saturday morning to sort it. Check-in was at 4pm. We arrived at 4:30pm to find the caravan hadn’t been cleaned at all after the previous guests. The smell alone suggested a group of wet dogs had held a stag do inside. There were skid marks in the toilets, dirty bedding, and crumbs over the kitchen surfaces. A cleaner eventually arrived at 5pm to change the beds and clean the kitchen (which was appreciated) but this should have been done long before we got there. On Saturday morning, we messaged regarding the hot tub maintenance. No reply. We tried again. Still no reply. By 8pm, after an entire day wasted waiting, we had given up. The hot tub was never sorted, and the owner didn’t answer a single call or message. We ended up spending most of our holiday trying to sort out problems that should have been resolved before we arrived. But hey — at least the heating works. If you’re thinking of booking this place, save your money and go camping with a paddling pool instead. It’ll be cleaner, better managed, and far less stressful.

December 4, 2025
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Reply from Travelnest

We're very sorry your experience was so poor. We regret that the caravan wasn't properly cleaned and that the hot tub and Wi-Fi were not working. We'll investigate these issues to ensure such problems don't happen again. We appreciate your feedback.

Regards,
The Travelnest Team

Rated 4 out of 5 stars

Nice stay

Nice stay . Well equipped for large groups .

November 26, 2025
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Reply from Travelnest

We're glad you enjoyed your stay and found our accommodations suitable for large groups. Thank you for your positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

Good value for your money

Good value for your money. Near a train station and a bus stop. Near Anfield❤️

December 2, 2025
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Reply from Travelnest

We're happy to hear that you found our location a good value and enjoyed the proximity to transportation and Anfield. Thank you!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Amazing property

Amazing property . Already booked for next year

December 3, 2025
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Reply from Travelnest

We're so happy you enjoyed the property! Thank you for rebooking; we appreciate your continued patronage.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dont do it

The warden had no record of our booking . There was a cup in the sink , rubbish in the bin , the smoke alarm had been taken down and there was no battery in it , the wardrobe door was hanging off , the bedroom door didnt close , the bathroom sink cold tap didnt work , the bedding was dirty , there was one dirty hand towel in the bathroom , the mats where dirty . I sleop on the sofa with blankets and pillows from my car .

November 27, 2025
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Reply from Travelnest

We regret your experience. The issues you described regarding the booking, cleanliness, safety measures, and maintenance are concerning. We appreciate you bringing this to our attention, and we will investigate these issues.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Lovely quiet place perfect for me to…

Lovely quiet place perfect for me to work while in Manchester. Spotlessly clean and comfortable with everything you need. Lovely hosts.

December 1, 2025
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Reply from Travelnest

We're happy you found our place quiet, clean, and comfortable, making it perfect for your work in Manchester. We're also glad you appreciated our hosting.

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Unacceptable

The prooperty itself was seriously lacking. The limited towels were damp upon arrival, the internet did not work, there was no shampoo or amenities and the location of the lockbox was inconvenient. Even though I paid for a 2 nights, I left within 30 mins of arriving as it was not particularly clean and very depressing, but most importantly, no working internet!

November 30, 2025
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Reply from Travelnest

We appreciate your feedback and are sorry the property did not meet your expectations. We regret the issues with the towels, internet, amenities, cleanliness, and lockbox location. We'll address these concerns to improve our guests' experiences.

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dire

Booked a property with them via Airbnb. They cancelled on me after I'd arrived at the property after check-in time. They'd failed to respond to my earlier messages about check in instructions and the phone number given didn't work. Once Airbnb reached them (as I stood for ages in the rain), they sent a single message and ignored my response to it. Unacceptable.

December 5, 2025
Unprompted review
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Reply from Travelnest

We're very sorry to hear about the issues you experienced with your booking, the lack of communication, and the cancellation upon arrival. We appreciate you bringing this to our attention. We will investigate these issues. Thanks for your feedback.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

The property on Britton street is…

The property on Britton street is advertised that it comes with parking but there is no parking here. Drug taking parties goes on all night and it’s a family street. Not appropriate for this location and is honestly cruel on the residents. Shameful

December 6, 2025
Unprompted review
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Reply from Travelnest

We appreciate you bringing these serious concerns to our attention. We're sorry to hear about the parking issue and disturbances. We'll investigate these matters urgently to ensure a better environment for everyone.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Amazing experience

We want to thank Birger for his hospitality and his warmth during our whole trip. The apartment is close to a norwegian grocery store and 5mins away from a bus stop that takes you right to the airport and the center. This was our ideal accomodation for our trip. We had the time our lives, definitely recommend this place.

November 27, 2025
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Reply from Travelnest

We're happy you appreciated the convenient location near the store and bus stop. It's great to hear you enjoyed your stay and found the apartment ideal for your trip. We appreciate your recommendation!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, everything you need, cozy,and in a great location
Host is brilliant

November 29, 2025
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Reply from Travelnest

We're happy you found everything fantastic, cozy, and in a great location. We appreciate you mentioning the host; thank you for your positive feedback.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dirty ! Read the other reviews as well

Dirty ! Badly executed design and worlmanship on an idea that should of worked !
Awful not as described cooking facilities! Hottub is a cheap bnq one! Smelling of chlorine and half full! Bathroom isn't attached and separate! Sink is in the field! Wish I'd read the previous reviews...
Didn't stay and just drove home as was just a one night stay! Got a refund via booking dot com...

November 21, 2025
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Reply from Travelnest

We're sorry your experience was unsatisfactory. We appreciate you bringing the cleanliness, design, cooking facilities, hot tub, and bathroom to our attention. We'll investigate these issues and use your feedback to improve our services.

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dirty filthy greasy kitchen,disgusting…

Dirty filthy greasy kitchen,disgusting dirty toilets,disgusting dirty flooring,absolutely awful experience,took me 4 hrs just to get it basic clean...won't ever be booking through you again nor recommend anyone

November 28, 2025
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Reply from Travelnest

We're very sorry to hear about the condition of the kitchen, toilets, and flooring. We appreciate you bringing this to our attention, and we'll address these concerns.
Regards,
The Travelnest Team

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