Traveloka Reviews 7

I submitted a refund request citing an official visa denial — a documented, external circumstance completely beyond my control. Traveloka acknowledged receipt and said the matter would be reviewed by the airline. Less than an hour later, my claim was denied.

I find it very difficult to believe a genuine airline review was conducted in that timeframe. This appears to be an automated denial dressed up as a proper review process.

To make matters worse, Traveloka's app did not even offer "visa denial" as a cancellation reason, forcing me to select an inaccurate option — which may have affected how my case was evaluated from the start.

I have since escalated to ZIPAIR directly, who confirmed they are willing to work with Traveloka on my behalf — yet Traveloka has made no effort to facilitate this. Avoid booking non-refundable tickets through Traveloka if there is any chance your travel plans could be disrupted by circumstances outside your control. Their refund process lacks transparency and genuine due diligence.

Traveloka CS sucks. Can't accommodate requests

No star at all. Definitely HIGHLY NOT RECOMMENDABLE for sure.

Well, it's about tickets payment.
Wanted to buy a ticket and have it paid óver the counter' through 7-eleven or the like.
Friends should arrange the payment, so I did transfer some 800 euro into their bank account.
And upon that I ordered a ticket, anyway I tried,
On ordering the ticket I ended up on the Payment page. But on the latter I was informed that the amount due exceeded the maximum amount set for payment over the counter.
We're talking about a lousy 35000 Philippine Pesos only
Well, I stopped using credit cards long time past already.
I failed to find anything in their information section concerning a maximum allowed amount that could be paid over the counter.
So I'm not happy with Traveloka to say the least.
Wonder if they are as reliable as they try to convince their customers.
Seems I'm not the only one.

I bought a plane ticket (with return flight). My flight from the Philippines to Singapore and Indonesia was exciting. Everything went smoothly. However, things grew worse on my journey back to the Philippines. Baggage costs a lot and is not free. If I don't have money, I'll be stranded in the Jakarta airport. Having said that, I will not suggest this app to everyone. If you have money or are wealthy, you will love this app. If you don't have enough money to pay for other costs, avoid this app.

worst experience booking a flight. I encoded the correct passenger name and have it screened shot when I had to purchase for additional luggage allowance. We received e tickets with WRONG passenger name. I asked for their help in a most decent and proper way but they were not helpful and proactive. Worst, they are covering the mishaps and made it looked like I am making stories and fake proof. It was so stressful that I was pressed to post it because their hotline can't be reached and our email convo are just getting worse.

I'd rate ZERO if possible. Worst customer service experience ever. The "agents" who act like bots don't read the messages, no proper resolution to any issue. Worst ever!