On the whole this app is great. However, when adding hotels to your stay, it doesn't update the search area to your destination. Caused some confusion as area is unfamilar to me. Finally figured out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All was good for a couple of months but when we made changes to travel plans problems arose. The first time it took several days to hear back about change of date request. The second time it took... See more
The features provided are reasonable, however it is yet another short-sighted service that prioritises flights over other forms of transport. Upon logging in an icon or airline seating and the tab f... See more
Painfully slow in finding train times. When clicking about to find a good deal it took an extra minute to search every time i made a tiny tweak. Twice it suddenly announced there were no trains.
Company details
- Travel Agency
- Business Services
- Flights Search Site
- Group Accommodation
- Train Ticket Agency
- Travel Aggregator
Written by the company
Perk is the intelligent platform for travel and spend. Perk’s powerful platform automates time-consuming tasks like travel bookings, expenses, and invoice processing. So your people can focus on real work, with real impact. Employees get simple, easy-to-use tools for everything from booking and managing travel to claiming expenses, processing invoices, and making payments. Finance teams get end-to-end control with customisable policies and permissions as well as full visibility into spend across the company with real time reporting across travel, expenses, invoices, and card payments. The result? Simpler, faster workflows that free up time for your teams to focus on real work, with real impact.
Contact info
Carrer de Pallars 108, 08018, Barcelona, Spain
- +442080685204
- info@perk.com
- travelperk.com
2.5
Poor
679 reviews
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service and customer service not…
Bad service and customer service not able to assist you (long time for answers and then no solution).
- price is much more than when you book directly
- you don’t have the benefit of the hotel chains or Booking.com program
- you face issue when you need to change a flight even of the airline allowed this but you cannot do with them
Over what is the benefit ??
April 21, 2025
Unprompted review
Reply from Perk
Hi Edo,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to apologise for any inconvenience caused — especially the delay in customer care response times. We understand how frustrating this can be, and please know we’re actively working to improve our support to better assist our travellers in a timely manner.
Regarding hotel bookings, TravelPerk does support bookings with major hotel chain loyalty programs. To ensure you receive your preferred benefits, we recommend applying the relevant filter when searching for hotels. You can find more information on how to do this here: https://support.travelperk.com/hc/en-us/articles/9455426558108-Book-a-hotel-with-a-loyalty-program
We’d really like to understand more about your trip and what went wrong. As we're unable to identify your booking from the name provided, please reach out to our support team at the email agent@travelperk.com so we can investigate further and make things right.
Thanks again for your feedback — it’s essential for helping us improve.
Best regards,
The TravelPerk Team
Comfortably the worst corporate travel…
Comfortably the worst corporate travel "service" I've ever used. Unacceptably slow service. Every single thing is easier and simpler to do yourself online directly with the airline or hotel. Complaints are met with fulsome apologies and platitudes aplenty, but no improved service. Definitely one to avoid.
April 28, 2025
Unprompted review
Reply from Perk
Hi Sam,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience — this is certainly not the level of service we aim to deliver at TravelPerk. We would really like to dig deeper into this case to understand what happened and how we can make things right.
Could you please send your trip ID to agent@travelperk.com? Our team is ready to take a closer look and support you directly.
Thank you again for bringing this to our attention.
Best regards,
The TravelPerk Team
What a disappointment
What a disappointment! I asked the "concierge service" to book a flight that was not available online (on Travel Perk, but easy to book on the Airline website). It took 3 days to get back to me, and guess what? There are no more seats available. Now I need to have a flight with a connection. I am furious! And there are no apologies, no places to raise a complaint. THEY DON'T CARE!
April 25, 2025
Unprompted review
Reply from Perk
Hi Thibaut,
We’re truly sorry to hear about your experience and the frustration it caused — this is not the level of service we strive to provide.
We looked into the situation and understand how disappointing the delay was. As a gesture of goodwill, we’ve offered a form of compensation to help make up for the inconvenience.
We’re actively working to improve by expanding our travel inventory and securing more competitive corporate rates, so we can offer greater flexibility, better pricing, and faster support in the future.
Thank you for taking the time to share your feedback — it’s invaluable in helping us do better every day.
Best regards,
The TravelPerk Team
the worst company ever in customer…
the worst company ever in customer service. it takes hours and hours to change a flight.
worst service ever
April 17, 2025
Unprompted review
Reply from Perk
Hi Hendrik,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve looked into our system but couldn’t locate your trip details based on the information available here.
To help you as quickly as possible, could you please send your trip ID to agent@travelperk.com? Our team is ready to take a closer look and support you directly.
We’ve also reached out via LinkedIn directly.
Best regards,
The TravelPerk Team
Don’t do it
Don’t do it! Stay away, the worst travel agency company. They have no clue what they are doing.
April 12, 2025
Unprompted review
Reply from Perk
Hi Asaf,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide. We understand how frustrating it must have been.
Since you flagged these concerns, our team has been working to address the situation and support your upcoming trip. We’ve reached out to you directly with a gesture of goodwill to try to make things right, and we remain available to discuss anything further or support you moving forward.
Thank you again for bringing this to our attention — your feedback helps us improve.
Best regards,
The TravelPerk Team
Every flight had a problem
So far there has been a problem with all three flights. They booked under my short name for 2 of them,claimed there were no extra leg room seats when in fact they were all free and failed to change the name for one of them quoting x3 their cheapest price to rebook. I regret enormously that our company has decided to use them. Booking is easy enough but heaven help you if you need to change or correct anything. The positive reviews are written by bots, the language and topics are a giveaway.
March 22, 2025
Unprompted review
Reply from Perk
Hi Jo,
We’re truly sorry for the frustrating experience you’ve had with your bookings. We understand how important it is to have a smooth travel process, and we regret the delays and issues you encountered.
Regarding the name correction, we acknowledge the confusion and the difficulties this caused. Our team worked internally to correct this and rebooked your flights with the correct names at no cost to you. Additionally, we’re sorry for the seat selection issue—our team was informed by the airline that extra-legroom seats were unavailable at the time, and we regret that this may have changed later.
We appreciate your feedback and take it seriously to improve our service. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
The TravelPerk Team
I'd give less than one star if…
I'd give less than one star if possible. They are totally unreliable and ineffective. Avoid at all costs
March 21, 2025
Unprompted review
Reply from Perk
Hi Candice,
We're sorry to hear about your experience. We understand how frustrating it is when travel plans don’t go as expected.
Our team has been working hard to assist customers facing unexpected disruptions, and we appreciate your patience.
Best regards,
The TravelPerk Team
I prefer Lanes & Planes.
I prefer Lanes & Planes.
The customer service is really annoying and takes ages. I was stranded in Zurich during travels for hours, trying to resolve a cancelled flight... In the end the agency was not able to help me, and my company ended up paying way more for a different travel method, which I had to expense. The cancellation process was annoying, the last thing you need when travelling for business.
On another occasion they had rebooked my flight automatically to the worst time ever... which was too late and it took me hours to change the flight details... I ended up not going on my business trip after that...
I used to use Lanes & Planes in the past with my previous employer. They have excellent customer service and were always helpful.
March 14, 2024
Unprompted review
Reply from Perk
Hello Anastasia,
We’re truly sorry to hear about your experience and understand how stressful flight cancellations and rebooking issues can be, especially when traveling for business. We sincerely apologize for any inconvenience caused during your trip to Zurich and the difficulty in resolving your flight issue.
While we always strive to assist travelers in such situations, flight cancellations ultimately depend on the airline’s policies and availability. That said, we regret that we couldn’t provide a solution that met your needs at the time. We appreciate your feedback on the rebooking process and will review how we can improve our support to make it more seamless and efficient.
We couldn’t locate your specific case in our system based on the available information, but if you’d like to share more details, we’d be happy to look into it further. Please feel free to reach out to us directly at agent@travelperk.com or via the phone number listed in our Help Centre. Kindly include "TrustPilot" in the subject line and provide one of your trip #IDs so we can identify your account and investigate further. We'd like to understand how we can prevent similar situations in the future.
Best regards,
The TravelPerk Team
I had a great experience with…my experience with travel perk
I had a great experience with travelperk, I wish to continue this in future for the beneficiary of the customers.
February 22, 2025
Unprompted review
Reply from Perk
Hello M Abishek,
Thank you for your kind words!
We’re glad to hear that you had a great experience with TravelPerk. Our goal is to continue providing the best business travel experience, and it’s great to know we’re meeting your expectations.
We look forward to supporting you in the future.
Best regards,
The TravelPerk Team
Reply from Perk
Hello Pawan,
Thank you for your review! We're delighted to hear that you enjoyed your experience with TravelPerk. Providing great service and making business travel seamless is our top priority!
We look forward to helping you plan your next trip.
Best regards,
The TravelPerk Team
Reply from Perk
Hello Shubham,
Thank you for your review! We’re glad to hear that you had a great experience with us.
We look forward to supporting you again in the future with your business travel!
Best regards,
The TravelPerk Team
Reply from Perk
Hello Rv Akshaya,
Thank you for your kind words! We're glad you had a great experience with our service.
If there's anything else we can do for you, feel free to reach out.
Best regards,
The TravelPerk Team
Worst travel agency ever
Worst travel agency ever. They charge our company for the hotel booking on their system however have never made the payment to the hotel. Upon arrival, I was asked to pay again due to Travel Perk's inability.
Their 24*7 chat support is also a joke, especially when you travel internationally, the response is extremely poor and slow. Strongly recommend move away from such travel agency!
February 26, 2025
Unprompted review
Reply from Perk
Hello Della,
We sincerely apologize for the frustrating experience you had with your hotel booking. We take full responsibility for the delay in prepayment, which resulted in an unnecessary inconvenience during your trip. While we attempted to process the payment, we encountered issues with the hotel declining our card, which unfortunately caused further delays.
We understand how stressful this must have been. Once we became aware of the situation, we worked with the hotel to ensure you were refunded for the amount you paid personally. Additionally, to make up for the inconvenience, we did not charge your company for this stay.
We deeply regret that we fell short of your expectations and appreciate your feedback as it helps us improve. If you’d like to discuss this further, please don’t hesitate to reach out—we’d love the opportunity to make things right.
Best regards,
The TravelPerk Team
No Added Value, Only Disappointment
Agents provide inconsistent and misleading information. I relied on Travelperk’s customer service to reschedule a flight during a nationwide strike, and it’s been a nightmare.
They claimed they couldn’t get through to the hotline, yet it only took me 5 minutes to get through. Then, they lied about the hotline being closed when it clearly wasn’t.
Additionally, their rates are higher than booking directly with the operator.
This has been an awful experience. You can and should do better.
February 25, 2025
Unprompted review
Reply from Perk
Hello Can Ahmet,
We sincerely apologize for the frustration and inconvenience you experienced while rescheduling your flight. Our goal is to provide reliable and proactive support, and we regret that we fell short in this instance.
There was a miscommunication regarding the airline’s availability, and we recognize that our response should have been more proactive during a stressful situation. We appreciate your patience, and we’re glad that our agent was able to secure your new flight.
Your feedback is invaluable, and we are taking steps to improve our processes. If there’s anything else we can do, please let us know.
Best regards,
The TravelPerk Team
Lying about flights not being available…
Lying about flights not being available with Westjet and saying that their customer support line is down and can't rebook my flight. I called Westjet myself and found several flights available - customer support line was NOT down.
Terrible company and terrible support.
UPDATE: Feb 26, 2025 7:07AM
Don't believe their response. At best, they responded every 2.5 hours. On average, it was a minimum wait time of 12-24h response time.
My trip was from Feb 18 - Feb 22nd. When my departure flight was cancelled for Feb 18, these scholars said I was rebooked to depart to YEG on Feb 23, with my return trip home on Feb 22. Yes, you read that right. Departing on the 23rd, and return flight on the 22nd.
Upon asking for options, they said there were none. Went to Westjet.con > CX chat online > problem resolved in 30 minutes + free upgraded seats. It took TravelPerks several days just to provide a few responses, none of which were actually solutions. Just a bunch of "were sorry to inform you" responses.
February 16, 2025
Unprompted review
Reply from Perk
Hello Alex,
We’re sorry to hear about your experience and truly regret any frustration this situation has caused. Ensuring clear communication and a smooth rebooking process is a priority for us, and we apologize that we fell short in this instance.
Our team has been actively working on your case to find the best possible solution, and we appreciate your patience throughout the process. Your feedback is invaluable, and we will use it to improve our service moving forward.
If there’s anything further we can do for you, please don’t hesitate to reach out.
Best regards,
The TravelPerk Team
No transparency regarding Cancellation Fees
Edit:
Indeed the whole problem was the attendant who didn’t explain me that the fee was charged prior to the trip in order to be able to cancel. So when I cancelled, no new fee was added.
If they had explained that no problem would have happened. Leaving 4 stars because of the bad support at first.
I had a trip of 2 flights and 2 train tickets. In the return, I decided to not use the train, then I cancelled the ticket one day before in order to get the refund.
The price of the train ticket was 21.70 euros.
At no moment I received any kind of warning about any fees regarding this cancellation.
Then I cancelled. Only later, I saw in the platform that a 39 euros FlexiPerk fee was charged and I wasn't not warned anytime.
That's absurd for a platform to have such shady behavior.
In what world a person would pay 39 euros to have a refund of 21?
The platform lacks honesty and clarity with its users.
I talked through the chat and they said it's part of their policies and nothing could be done.
So they should review their policies or at least be transparent warning the users if they really want to pay to cancel anything on an order.
January 20, 2025
Unprompted review
Reply from Perk
Hello Carlos,
Thank you for sharing your feedback and for giving us the opportunity to address your concerns. We’re sorry to hear about your experience and any frustration it caused.
It seems there was some confusion regarding the FlexiPerk fee. To clarify, this fee was added at the time of booking by your company admin and is a non-refundable insurance fee designed to offer flexibility for trip cancellations. The cancellation of your train ticket did not trigger this fee; however, we understand that the explanation provided during the chat was not clear enough, which led to further confusion. For that, we sincerely apologize.
We’re glad to know that our account manager reached out to explain the situation and that you’re now satisfied with the clarification. Transparency is incredibly important to us, and your feedback helps us ensure that we continue improving how we communicate policies to our users.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your understanding and for using TravelPerk.
Best regards,
The TravelPerk Team
travel perk booked one of there clients…
travel perk booked one of there clients into my venue for a nights stay now im having problems getting them to pay for the room furst there is a problem with the virtual card then they are finding every reason not to do a bank transfer
they also are booking through a 3rd party (Expedia) which the guest could have done themselves
January 16, 2025
Unprompted review
Reply from Perk
Hello Simon,
Thank you for bringing this to our attention and for your patience while we work on resolving this matter. We sincerely apologize for the inconvenience and challenges you’ve experienced in receiving the payment for our client’s stay.
The bank transfer was completed, and we’ve also sent the proof of payment to you. Our team has reached out again to confirm that the transfer has arrived in your account. If there are any further delays or issues, we are here to ensure this is resolved as quickly as possible.
We deeply regret the frustration this situation has caused and want to reassure you that we’re taking your feedback seriously and actively improving our processes to avoid similar issues in the future.
Thank you for your understanding and for giving us the opportunity to resolve this. If you have any additional questions or concerns, please don’t hesitate to reach out.
Best regards,
The TravelPerk Team
Reply from Perk
Hello James,
Thank you for sharing your thoughts with us—we truly appreciate it! We’re glad our platform is part of your business workflow, and we want to ensure it’s as helpful and easy to use as possible.
If there’s anything we can do to improve your experience or make things run more smoothly for you, we’d love to hear about it. Your feedback helps us grow and ensures we’re meeting your needs.
Best regards,
The TravelPerk Team
Quick and Efficient Service, Great Pricing (when looking)
The TravelPerk Concierge team has helped quickly and efficiently book travel for me multiple times. I've also found prices to be very comparable across TravelPerk when comparing to other websites. When I have found lower pricing via Google/other travel websites, I have used the Concierge team to book at that pricing without issue. I highly recommend this (though I would plan to search elsewhere for each trip to confirm on pricing). Great service overall!
November 10, 2024
Unprompted review
Reply from Perk
Hello Lucas,
Thank you for your kind words!
We're delighted our Customer Care team has been able to support your travel needs quickly and efficiently. It's great to know that you’ve found our prices competitive and that we could assist in securing the best deals for your trips. Your recommendation means a lot to us, and we’re glad to be a part of your travel planning experience.
We’re here whenever you need us and look forward to helping with your future trips!
Best regards,
The TravelPerk Team
DO NOT USE TRAVELPERK
Required to use this company for work travel and they are an absolute joke. Prices are no better than directly booking a hotel or flight with the respective company. They tell you you can use your loyalty numbers to acquire points but after all is said and done they use 3rd party booking agencies (expedia, hotel.com, etc.) to book travel and as such you do not receive any points for the stays. I refuse to use them going forward and suggest companies stay away if they want to keep employees happy who have to travel and be away from their families.
December 11, 2024
Unprompted review
Reply from Perk
Hello Jared,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and for the frustration it has caused, particularly given the added stress of being away from your family for work.
We understand how important it is for frequent travelers to benefit from loyalty programs, and we sincerely apologize for the issues you’ve encountered with your bookings. While we strive to make managing work travel as seamless as possible, it’s clear that we fell short in your case.
Our team has already reached out to you directly to provide a detailed explanation of what occurred, along with guidance on how to ensure loyalty points are applied for future bookings. Please know that we’ve taken your feedback to heart and are reviewing our processes to prevent similar situations from happening again.
If you have any further questions, concerns, or upcoming travel needs, please don’t hesitate to contact us. We’d like the opportunity to make things right and show you the level of service we aim to provide.
Thank you again for your patience and for bringing this to our attention.
Best regards,
The TravelPerk Team
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