Travel Posters Online Reviews 149

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After seeing a "Come to Ulster" poster in a restaurant, I decided to buy one the same as a gift for my mother. A quick google search found me browsing the Travel Posters Online website. I quickly foun... See more

Rated 5 out of 5 stars

I was pleased to find a copy of a British Railways poster for a particular town in Northern Ireland as a gift for a friend. Poster was easy to order, at an affordable price, arrived as promised in... See more

Rated 5 out of 5 stars

I order 3 posters 50×70 they arrived first class sign for royal mail. And wow they are amazing printed on good quality paper and looking just mint put in frames hanging on walls will definitely us yo... See more

Rated 2 out of 5 stars

I ordered two 70x100cm before Christmas. They arrived 5-8mm too long and as such wouldn’t fit into pre-made frames. I fortunately had the tools to trim them neatly but it was still a frustration.... See more

Company details

  1. Poster Store

Information provided by various external sources

Browse and buy from Travel Posters Online. We have a massive collection of Vintage railway, shipping and airline travel posters. Our collection has recently expanded to offer World war and advertising posters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149 reviews

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Rated 1 out of 5 stars

AVOID

I ordered and received a poster last year, no problems, so I went back to them for another poster recently.

They sent completely the wrong poster and have failed to respond to 4 emails I have sent over the past 3 weeks. I have also tried contacting them via Messenger but no response either. I am now trying to get my money back via Paypal.

Rubbish.

February 21, 2020
Unprompted review
Travel Posters Online logo

Reply from Travel Posters Online

I am sorry to hear this. We have reviewed your comments and have made changes to our communication methods and response because of your feedback so thank you for enabling us to improve. I unfortunately cannot see enough details on yourself or your order number/ contact information on this feedback to enable me to look into your order further.

Rated 1 out of 5 stars

Worst Customer Service - Missing Poster and No Response

Posters are poor quality and expensive, but you have to pay for shipping to send them back to get a refund. Given the customer service experience I don’t believe the money would have been refunded if I had returned them.

One poster out of 4 didn’t arrive and Travel Posters Online have failed to respond for a month.

100% avoid this company.

January 24, 2020
Unprompted review
Travel Posters Online logo

Reply from Travel Posters Online

Hi Lyndsey, I have been reviewing old feedback and am upset to read this. Your feedback has helped us to identify areas for improvement and many changes have been implemented to improve all of these issues lately. Unfortunately with the contact information provided with this feedback I cannot find any details on your order to enable me to look into this to attempt to fix the specific issue with your order.

Rated 1 out of 5 stars

Worst customer service

Worst customer service. Item has not arrived and I’ve been ignored. Had to open a paypal dispute to attempt a refund. AVOID

January 21, 2020
Unprompted review
Travel Posters Online logo

Reply from Travel Posters Online

I have been going through old feedback and am upset to read this. I cannot see enough details on here to see if this particular issue was resolved. If you wish to contact me on info@travelpostersonline.com I can look into this further for you.

Many changes have been made based on this kind of feedback and it has helped us to improve our customer service among other things so thank you.

Rated 1 out of 5 stars

Avoid this company

No items received, they’ve said they’ll resend. Still haven’t. They don’t reply to emails and only contact is very slow via Facebook messenger. Worst customer service possible. Avoid and shop elsewhere.

October 30, 2018
Unprompted review
Travel Posters Online logo

Reply from Travel Posters Online

I am reviewing old reviews and come across this one. I am upset to read your thoughts. Our communication processes have improved lately and it is because of feedback like you have provided that has helped us to develop and improve. I have managed to go back through the records and am glad to see that you were fully refunded for your purchase.

Rated 5 out of 5 stars

Delighted with my beautiful posters

Delighted with my beautiful posters. Excellent customer service.

April 17, 2018
Unprompted review
Travel Posters Online logo

Reply from Travel Posters Online

Hi Lorna, Thank you for taking the time and effort to provide this feedback. We are really happy that you are delighted with your posters.

Rated 2 out of 5 stars

Difficult to contact

Posters arrived but were slightly larger than stated which meant they did not fit in frames. Contacting the company took many goes before any response. Company agreed to correct the problem but took a long time and had to be chased. Would not use them again.

April 7, 2018
Unprompted review
Travel Posters Online logo

Reply from Travel Posters Online

Caroline, I have been reviewing old feedback today. I am upset to read what you have written. We have listened to your feedback and many changes have now been implemented to address these issues.

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