I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
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See what reviewers are saying
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... See more
Company replied
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses t... See more
Company replied
Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patsy
After over a year trying to get a refund for cancelled flight, over night accommodation and trying unsuccessfully you got my case over the line and I received my refund.
November 30, 2022
Unprompted review
Reply from TravelRefund
Dear Raymond
We understand the frustration you must have felt over the past year, and we're truly grateful that you chose us to help you, after you have tried yourself. We're thrilled to hear that our efforts finally helped bring your case to a successful resolution, resulting in the compensation and refund you deserved.
Thank you for entrusting us with your situation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and wish you smooth travels ahead.
Best Regards
Alma
This is Scam and all positive review they re doing for their self..
Case number:29172
Over 5 month I can't get my money from Travelrefund.com...Travel airline company wrote me that it was fully paid..All what they re doing just lying for customers to make more customers and more money..After few month Alma Travelrefund told me that aircompany doesn't responded for them and they re going to close my case..NEVER fill up and USE THIS SWINDLERS application form and SCAM GANG company THEY WILL CHEAT YOU..!
June 30, 2023
Reply from TravelRefund
Dear Michael
Thank you for taking your time to write a review of your experience with our service. We are very sad to see that you are unsatisfied with our work and we are taking everything you have written into consideration, since our must important mission is to make sure that the passengers are happy and satisfied. We always want to live up to our full potential and expectations, so we are very sorry that you feel this way.
Back in september you contacted us and claimed that the airline had paid your compensation to us, after having filed the claim with Airhelp also. As i have mentioned several times, we have never received an aknowledgement or a payment from the airline and you are not allowed to file the case with several companies - No matter how unsatisfied you are with the outcome. When i have not received a payment from the airline, i can't possibly pay you your share. I have tried to explain this to you several times, but you are rather persistent that we have received the payment just because Airhelp claims this. In the light of this, we have of course initiated an investigation to look for the payment, but we have been unable to find anything and the airline still never responds to our letters. We give the airline very specific instructions on how to pay and if they do not follow these, for example refer to your casenumber on the payment, we are never able to locate the payment.
I must distance myself from your accusations of fraud and being swindlers, since there is no ground to this and we as a company have helped many passengers. We understand that these cases can take a long time and that it is unfair that the airline wont aknowledge the rights that we also believe you have, but i can assure you that we are on your side. Our business model assures every passenger that we are on the same side, since we do not get paid before the airline pays and we also take on all cost and hope to get it covered by the airline in an eventual court case. This should be evident proof that we are a company that works for a mission to get the airline to aknowledge the rights of passengers. In a perfect world, our company would not have to exist, but unfortunately the fact is that the airlines continously does not live up to EU Regulation 261/2004.
We have sent you an email in november, in which we never received a respons to. Please do contact us by email, so we can figure out how to proceed, since we still want to work on your case and help you, but we will only do so if you want us to.
I wish you a pleasant day
Best Regards
Alma
I wanted to express my heartfelt…
I wanted to express my heartfelt gratitude for helping me obtain the compensation for my flight delay. Your support has truly made a significant difference, and I am extremely thankful to you. It's wonderful to know that there are organizations like yours that are dedicated to advocating for passenger rights. Once again, thank you so much for everything you do! I will always ask you for help thank you!
July 8, 2023
Unprompted review
Reply from TravelRefund
Dear A L
Your heartfelt words mean the world to us! We're thrilled to have been able to assist you in obtaining compensation for your flight delay. Advocating for passenger rights is at the core of what we do, and we're delighted that our efforts have made a significant difference for you.
Thank you for your trust and appreciation. We're here whenever you need assistance in the future, and we look forward to helping you again. Safe travels, and thank you for choosing us!
Best Regards
Alma
Great Service and High Financial Compensation
Travel Refund did a great job working our claim and getting us financial compensation! This company resulted in more compensation than another company we have used in the past. Highly recommend.
November 8, 2023
Unprompted review
Reply from TravelRefund
Dear Ashley
Thank you for taking the time to share your positive experience with TravelRefund! We're thrilled to hear that we exceeded your expectations in handling your claim and securing financial compensation.
We appreciate your recommendation and look forward to assisting you or anyone you know in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards
Alma
Was a bit wary of this site but had…
Was a bit wary of this site but had nothing to lose so gave them a go and must say they are brilliant 100 percent trust worthy got me my refund off the airline and kept me up to date the whole way through the process would definitely recommend
November 21, 2023
Unprompted review
Reply from TravelRefund
Dear Owen
Thank you for giving us the opportunity to assist you, and we're thrilled to have exceeded your expectations. We appreciate your trust in our service and are delighted to hear that you found us to be 100% trustworthy. Keeping you informed every step of the way is a priority for us, and we're pleased that it contributed to a positive experience.
If you ever need assistance in the future or have friends looking for similar services, we'd be honored to help. Thank you for recommending us!
Best Regards
Alma
Solid Service
Took a few months buy the refund was paid out for both my and I without fuss.
November 21, 2023
Unprompted review
Reply from TravelRefund
Dear Ciaran
Thank you for your patience and understanding throughout the refund process. We appreciate your feedback and are pleased to hear that your refunds were successfully processed without any hassle. Your satisfaction is our priority, and we're here to assist you whenever needed.
Best Regards
Alma
Very correct;I’m very happy with…
Very correct;I’m very happy with trustpilot com
November 21, 2023
Unprompted review
Reply from TravelRefund
Dear Tonya
Thank you for the great review, this means a lot to us.
We are happy that you have been satisfied with our service.
Best Regards
Alma
I had a delay and because of that had…
I had a delay and because of that had to stay a night in paris, what cost me a extra day at work. Because of Travelfund I got €850 back! Almost the total amount of the 3 full tickets! Very happy! Thank you so much
November 20, 2023
Unprompted review
Reply from TravelRefund
Dear Eva
We're sorry to hear about the inconvenience you experienced during your trip to Paris, but we're thrilled we could assist you in obtaining compensation through Travelrefund. It's great to know that the reimbursement helped cover the extra expenses incurred.
Thank you for sharing your positive experience with us! If there's anything else we can do for you in the future, please feel free to reach out.
Best Regards
Alma
Very trustful Service
Very trustful! I didn’t expect the money could come back, thank them for all the effort they made!
November 20, 2023
Unprompted review
Reply from TravelRefund
Dear Wei
Thank you so much for your kind words! We're delighted to hear that our efforts exceeded your expectations, and we're thrilled we could assist in getting your compensation. Your trust means the world to us, and we truly appreciate your acknowledgment.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We're here to help!
Best Regards
Alma
Very easy, money back
Very easy. Next to no input required from me, and then suddenly I received money back.
November 6, 2023
Unprompted review
Reply from TravelRefund
Dear Hannah
Thank you for taking the time to share your experience with us! We're thrilled to hear that our process was hassle-free for you and that you received your compensation and refund promptly. Our team strives to make things as easy as possible for passengers, and we're delighted that you had a positive outcome.
If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us!
Best regards
Alma
Great experience
I had great experience with Travelrefund. Everything was fast. Customer service is on the highest level. Team was helpful, supportive and accessible.
August 21, 2023
Unprompted review
Reply from TravelRefund
Dear Elena
Thank you very much for the great review!
This means a lot to us. We strive to helo all passengers with getting the right aknowledged and we are happy that passengers trust us with their cases against the airline. Service is a big part of our business and therefore we are delighted to find out, you are satisfied with our services.
We hope that you will use TravelRefund again, if the accident should occure.
I wish you a pleasant day ahead
Best Regards
Alma
The claim for all extra expenses due to my canceled flight was paid after 10 months
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses that night. I applied to Travelrefund and after a long period, I received the claim payment for those expenses. The team always were sharing updates and responsive to my follow ups. I kept my expectations low but surprisingly it was accepted and I’m very pleased. So, It's worth a try, even if there's even the slightest chance.
October 16, 2023
Unprompted review
Reply from TravelRefund
Dear Mert
We're delighted to have been able to assist you with your hotel and transportation expenses after your flight cancellation. We understand that waiting can be challenging, but we're glad that our team kept you updated and responsive throughout the process. Your patience paid off, and it's wonderful to hear that your claim was accepted. Thank you for sharing your experience, and we're here for you should you need assistance in the future. Your feedback means a lot to us!
Best Regards
Alma
Fast and efficient
My compensation was given to me after a bit more than 2 months, which honestly is impressive, especially after reading about people waiting for 9+ months to get it. Everything went smoothly and as agreed. I would recommend.
August 3, 2023
Unprompted review
Reply from TravelRefund
Dear Nancy
We appreciate your recommendation and your kind words! It's great to hear that you received your compensation in a little over 2 months, which we are very proud of. We're committed to providing a smooth and reliable service, and we're pleased that everything went as agreed.
Best Regards
Alma
Simple and efficient
Simple and efficient. After opening a case, TravelRefund kept me in the loop. I got my compensation. Very happy with the service.
October 16, 2023
Unprompted review
Reply from TravelRefund
Dear Sabina
Thank you for your feedback! We're thrilled to hear that you found our service simple and efficient. Keeping you informed throughout the process is a priority, and we're delighted that you received your compensation and are very happy with our service. If you ever need assistance in the future, please don't hesitate to reach out.
Best Regards
Alma
Really impressed
Really impressed, out of all the websites I reached out to for help TravelRefund was the only one who was persistently in contact with the respective airline for over 6 months, to in the end ensure me a refund of almost 300€, thank you!
October 16, 2023
Unprompted review
Reply from TravelRefund
Dear Lavinia
We're truly grateful for your kind words and appreciate your patience throughout the process. It was our pleasure to persistently work on your behalf for those 6 months and secure your compensation. Your satisfaction is our ultimate goal, and we're here to assist you whenever you need us. Thank you for choosing TravelRefund!
Best Regards
Alma
Fast, no unnecessary emails or spam
Fast, no unnecessary emails or spam, all done professionally
September 16, 2023
Unprompted review
Reply from TravelRefund
Dear Leanid
Thank you for your kind words! We're thrilled to hear that you had a fast and professional experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.
Best Regards
Alma
Awesome results
Awesome results. Great communication, we are so happy we went ahead with this and no drama. Thankyou we are grateful.
August 9, 2023
Unprompted review
Reply from TravelRefund
Dear Janine
We're delighted to hear about your awesome results and your satisfaction with our communication. Your gratitude is greatly appreciated, and we're here to assist you whenever you need us. Thank you for choosing our service!
Best Regards
Alma
100% recommend!
I had a very good experience with travelrefund. It's the first time I've used this kind of service.
I got my flight refunded after a few months. They keep you updated and in the end the result was very positive.
I recommend it
September 21, 2023
Unprompted review
Reply from TravelRefund
Dear Irene
Thank you for sharing your positive experience with TravelRefund! We're thrilled to hear that we could assist you in getting your flight refund and that our updates were helpful. Your recommendation means a lot to us, and we're here to assist you anytime you need our services in the future. Safe travels!
Best Regards
Alma
Simply Professional and Effective
It was so user-friendly to go through the processes, I got it done in 10 minutes. I was informed every time there was an update on my issue and I got it refunded after multiple attempts which I highly appreciate. I didn't even think I held a strong case but there we go, I got my 280 EUR back!
July 28, 2023
Unprompted review
Reply from TravelRefund
Dear Özgür
Thank you for taking the time to share your feedback with us. We truly appreciate your perspective and understand the importance of your experience. We want to make the process as smooth and easy as possible, so we are happy to hear you are satisfied with our service.
If you should ever experience a delay again, we are more than happy to help you.
I wish you a pleasant day
Best Regards
Alma
submitted claim without expectations
submitted a claim about a month or so ago and they were very helpful communicating online and i just received my compensation so overall very happy and can definitely recommend to others!
September 4, 2023
Unprompted review
Reply from TravelRefund
Dear Roxanne
Thank you for taking time to write this review!
We are happy to have helped you retrieve the compensation, you did not expect to get. Our mission is to deliver transparent and professional servive and we are always happy to help and even more happy that you wish to recommend us.
I wish you a pleasant day
Best Regards
Alma
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