I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
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See what reviewers are saying
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... See more
Company replied
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses t... See more
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Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful cooperation
Wonderful cooperation, everyone was always very helpful, full of patience. Thank you once again for your cooperation and recommendation from the bottom of my heart.
February 13, 2025
Unprompted review
Reply from TravelRefund
Dear Ivana
Thank you so much for your heartfelt feedback! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. Providing helpful and patient support to our passengers is always our priority, so it means a lot to know you felt well taken care of.
It was our pleasure to assist you, and we’re grateful for your recommendation. If you ever need help again in the future, don’t hesitate to reach out. Wishing you all the best!
Best regards,
Alma – TravelRefund
Thank you for all the help
February 6, 2025
Unprompted review
Reply from TravelRefund
Dear Gian
Thank you for your kind words! We truly appreciate your trust in our service and are happy we could assist you in getting the compensation you deserved. Helping passengers through this process is what we’re here for, and it’s always rewarding to see a successful outcome.
If you ever need our help again in the future, don’t hesitate to reach out—we’ll be more than happy to assist you. Wishing you all the best!
Best regards,
Alma – TravelRefund
They put in a tremendous effort to…
They put in a tremendous effort to track my claim and secure my refund. I'm truly grateful for their business and the services they provide.
February 4, 2025
Unprompted review
Reply from TravelRefund
Dear Nisreen
Thank you for your kind words! We truly appreciate your recognition of our efforts—it’s always our goal to secure the compensation passengers are entitled to. We're grateful for your trust in our service and happy we could help.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund
Very long waiting time
Thanks to this company, I finally received the compensation of 175EUR. The process took very long, the money arrived after 18 months since the flight was cancelled, in July 2023. Anyway, better late than never :)
February 6, 2025
Unprompted review
Reply from TravelRefund
Dear Katka
Thank you for your feedback and for your patience throughout the process! We’re sorry that we only deserve 3 stars, but unfortunately, delays like this are caused by the airlines, as we always work as fast as possible to secure compensation for our passengers.
That said, we’re glad we could help you finally receive your €175, even if it took longer than expected.
If you ever need assistance again, we’ll be happy to help!
Best regards,
Alma – TravelRefund
Cancelled flight refund
My flight was cancelled on May 31st 2024. I tried contacting the arline (Lufthansa) but did not receive an answer during all these months (we are in January 2025).
I found TravelRefund online and I relied on their service. I gave them the necessary information to build the case and they managed to get me a 175€ refund.
You won't receive the refund immediately, mine took 8 months. But I'm guessing this is the time it takes to win the case.
I strongly recommend TravelRefund.
Throughout the whole process, they always kept me updated on how the case was proceeding, reassuring me that they were still working on it.
And finally they managed to get it, so thanks:)
January 27, 2025
Unprompted review
Reply from TravelRefund
Dear Francesca
Thank you for sharing your experience and for your recommendation! We're sorry to hear that Lufthansa didn’t respond to your inquiries, but we’re glad we could step in and secure your compensation.
We understand that waiting for a refund can be frustrating, but as you mentioned, these cases can take time due to airline delays and legal processes. Our goal is always to keep our passengers informed and reassured throughout the journey, so it’s great to hear that you felt supported along the way.
We truly appreciate your trust in our service and are happy we could achieve a successful outcome for you. If you ever need our help again (though we hope your future travels are smooth), don’t hesitate to reach out.
Safe travels, and thanks again!
Best regards
Alma - TravelRefund
Travelfund help me a lot to receive the…
Travelfund help me a lot to receive the claim i did a year ago.
January 26, 2025
Unprompted review
Reply from TravelRefund
Dear George
Thank you for your feedback! We’re happy we could assist you in receiving your claim, even after such a long wait. Helping passengers get the compensation they deserve is what we’re here for, and we appreciate your trust in our service.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund
Very happy with the service
There was a long wait but to no fault of the company but the airline involved. Very friendly communication and highly appreciated to continuous correspondence and updates. Very good service!
January 23, 2025
Unprompted review
Reply from TravelRefund
Dear Emily
Thank you for your kind words! We’re happy to hear that we could help you successfully receive your claim, even after a long wait.
At Travel Refund, we understand how frustrating it can be to deal with delays, which is why we work hard to ensure our clients get the compensation they deserve.
We appreciate your trust in our service and are always here to help if you ever need assistance again. Wishing you smooth travels in the future!
Best regards
Alma - TravelRefund
Great Experience!
I had a great experience with Travelrefund! They did everything in a timely manner and I they always kept me in the loop on where things were at throughout the entire process! I really appreciated them!
January 1, 2025
Unprompted review
Reply from TravelRefund
Dear Noah
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Travel Refund. Keeping our passengers informed and handling everything efficiently is always our priority, so it’s wonderful to know that you appreciated our efforts.
Your feedback means a lot to us, and we truly appreciate your trust in our service. If you ever need assistance again, don’t hesitate to reach out—we’ll be happy to help!
Best Regards
Alma - TravelRefund
Great comminication with the company
Great comminication with the company.
Even that the process took long time everytime something happened did got email about the situation.
January 24, 2025
Unprompted review
Reply from TravelRefund
Dear Antti
Thank you for your feedback! We’re glad to hear that you were satisfied with the communication throughout the process. We understand that these cases can take time, but keeping our passengers informed every step of the way is a top priority for us.
We appreciate your patience and trust in our service. If you ever need assistance again, feel free to reach out!
Best regards,
Alma – TravelRefund
Reply from TravelRefund
Dear Shubham
Thank you for your kind words! We’re glad you had a great experience with our service. If you ever need assistance again, we’re here to help.
Best regards,
Alma – TravelRefund
Compensation granted!
I have 3 cases going on with the TravelRefund team, we have recently got compensation for one of the cases. In the course of the case, customer service was sufficiently answering all my questions and concerns. Eventually, they successfully finalized the case, thanks for all and I wish the same good final for the other cases.
Best regards,
January 21, 2025
Unprompted review
Reply from TravelRefund
Dear Seren
Thank you for your feedback! We’re delighted to hear that you’ve already received compensation for one of your cases and that our customer service has been able to address your questions and concerns along the way.
We appreciate your trust in us and will continue working hard on your remaining cases. Hopefully, we’ll achieve a successful outcome for them as well!
Best regards,
Alma – TravelRefund
KLM was held responsible
After KLM completely destroyed my family vacation to Asia, Travel Refund arranged compensation of EUR 1300. The 7 month delay is further proof that faceless companies like KLM care nothing about doing the right thing. My communication with Travel Refund has been completely painless and precise. Never hesitate to make airline companies compensate you for any inconvenience at all. Travel Refund worked very well for me. I hope I don't need you again but if I do, I'll be in touch.
January 15, 2025
Unprompted review
Reply from TravelRefund
Dear Pete
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry to hear about the disruption to your family vacation, but we're glad we could assist in securing the compensation you deserved.
It's always our goal to make the process as smooth and hassle-free as possible, so it means a lot to hear that you found our communication painless and precise.
We completely agree—passengers should never hesitate to claim what they are entitled to when airlines fail to meet their obligations. We're happy we could help turn an unfortunate situation around for you.
Hopefully, your future travels will be trouble-free, but if you ever need assistance again, don’t hesitate to reach out. Safe travels!
Best regards,
Alma - TravelRefund
patience
I would say that I really appreciate it!! Because the airline has already told me the refund is not accepted so actually I didn't expect that I can get the money. But you know what, Travelrefund emailed me 6 MONTHS LATER and told me that I got the money. THANKS very much for their persistence.
January 4, 2025
Unprompted review
Reply from TravelRefund
Dear 燕姿 宋
Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and are thrilled to hear that we could secure the compensation you were entitled to, despite the initial refusal from the airline.
Persistence is at the heart of what we do, and we understand how discouraging it can be when airlines initially deny claims. It’s why we keep fighting on behalf of our passengers, even when the process takes time. Your trust in us means the world, and we’re delighted that we were able to deliver a successful outcome for you.
Thank you again for choosing TravelRefund and for your patience throughout the process. If you ever need assistance in the future, we’re always here to help!
Best Regards
Alma - TravelRefund
Reply from TravelRefund
Dear Jaychel
Thank you for your excellent feedback! We’re delighted to hear that you found our service helpful.
Your satisfaction is our top priority, and it’s wonderful to know that we could assist you effectively. If you ever need help in the future, please don’t hesitate to reach out—we’re always here to support you!
Kind regards
Alma - TravelRefund
Don’t waste your time
I have zero faith in the company. No follow ups, nothing. I constantly have to chase them with an update and they always proceed to lie saying “airlines agreed to pay” it’s been nearly 4 months and I’ve heard nothing. Don’t trust this place at all.
December 29, 2024
Unprompted review
Reply from TravelRefund
Dear Rosie
Thank you for sharing your feedback, though we’re genuinely sorry to hear about your dissatisfaction with the process so far. We want to clarify a few important points to help provide some context and transparency about how our service works and why it might take time. The claim was sent to the airline on the 15th of october and on the 07.11 we have received an aknowledgement, which is no longer than a month and actually a quite swift handeling from the airline. So stating it has been 4 months is not correct and never even possible, since we only have the 07th of january today. Also your impatience and unsatisfaction should be aimed against the airline, since we do all to assure your rights as fast as possible.
Firstly, we understand that waiting can be frustrating, but claims against airlines often involve a lengthy and highly procedural process. Airlines are not obligated to resolve claims quickly, and they are known to use the full amount of time legally available to them—often four weeks per communication stage—to respond to claims and settle payments. This is why delays of several months, or even years in some cases, are unfortunately common.
However, please rest assured that we never give up on a valid claim, no matter how long it takes. As you may have noticed, many passengers in similar situations have waited much longer but eventually received their compensation because we stayed persistent and worked tirelessly to advocate for their rights.
Additionally, we’d like to emphasize that we only take our fee once we have successfully recovered your compensation. In other words, we work for free until the airline pays out, which aligns our interests with yours. We are absolutely on your side, and it is in both our interests to see a successful resolution as soon as possible.
If we’ve communicated that the airline has agreed to pay, it means we have received confirmation from the airline. However, even after agreeing to pay, airlines often take additional time to process payments, which is unfortunately outside our control. Rest assured, we do not provide misleading updates; we aim to keep you informed as accurately as possible based on the information we have at each stage.
We encourage you to continue reaching out to us if you have questions, as we are always happy to provide updates and explain where your case stands in the process. Your patience and understanding in this matter mean a lot to us, and we truly value your trust in choosing us to handle your claim. We hope that passengers reading your review will see, that the review is unfair and we actually have done a outstanding job by getting the aknowledgement this fast. We have received a payment confirmation from the airline and therefore we can hopefully make a payment to you sooner or later.
The case has been resolved within 3 months and we are proud of this!
Best Regards
Alma - TravelRefund
NO HELP, yet asking for money
You seek a help because of delayed flights, and the only result is that they will not help you to reach any compensation, they will actually ask you for money for their "job". This is so sad and sketchy, wanted to get some mney back from airlines and they will shed you more... Awful inhuman approach.
December 12, 2024
Unprompted review
Reply from TravelRefund
Dear Laura
Thank you for your feedback. We’re sorry to hear about your concerns and would like to assist you further. Unfortunately, we cannot locate your case in our system based on the information provided. Could you kindly share your case number with us? This will allow us to investigate the matter thoroughly and provide a clear explanation.
We would like to clarify that our business model operates on a “no cure, no pay” basis. This means passengers are not charged unless we successfully secure compensation for them. The only exceptions occur if a case cannot be completed due to actions or inactions from the passenger, such as preventing us from proceeding with the case.
If you’ve received an invoice, it is likely due to one of these scenarios:
- Compensation already received or paid directly to you – If the airline has paid compensation directly to you, our service fee would still apply, as we initiated and handled the claim process.
- Case is with another company - Some passenger are not aware that you logically cannot claim the same compensation with several companies.
- Prevention of case handling – If we were unable to proceed with your case due to specific actions or lack of cooperation from your side.
I respectfully disagree with the characterization of our approach as “inhuman.” At Travelrefund, we assist passengers without requiring any upfront payment, even though we take on the risk of not being compensated for our efforts. The only condition we ask is that passengers transfer their rights to us so we can successfully handle their case to completion.
If this straightforward requirement cannot be fulfilled, we may be obligated to issue an invoice for the work we have already completed. Our business model ensures that we are only compensated if we secure compensation from the airline, making our service entirely risk-free for the passenger.
Even in cases that proceed to court, passengers are never responsible for lawyer fees or court costs. We understand it can be frustrating to receive an invoice, but I want to assure you—and all other passengers—that we never issue an invoice unless it falls under the specific situations outlined above.
I firmly believe these terms are fair and transparent, and not in any way unreasonable or unfair.
We take these matters very seriously and want to ensure you receive fair and transparent service and that is why, we have descirbed the potential scanarios in this answer. Feel free to contact us, if you still believe that it is a mistake that you have recevied an invoice from us.
Thank you for giving us the chance to resolve this issue.
Best Regards
Alma - TravelRefund
Reply from TravelRefund
Dear Isaac
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us and that your problem was resolved professionally and efficiently. Providing reassurance to the passengers is important to us, and we're delighted that we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards,
Alma - TravelRefund🎄
I had a claim for compensation with an…
I had a claim for compensation with an airline due to a flight delay. Initially, I tried to handle it directly with the airline, but they refused my claim. After searching for alternatives, I came across Travelrefound. They did an excellent job and successfully recovered my compensation from the airline. Highly recommend their services!
August 6, 2024
Unprompted review
Reply from TravelRefund
Dear Sajad
Thank you for writing a review, this means a lot to us.
Thank you for your kind words and for choosing TravelRefund! We're thrilled to hear that your experience with us was seamless, from submitting your claim to receiving your compensation. Providing clear communication and efficient service is our priority, and we're delighted that we could meet your expectations.
Your recommendation means a lot to us, and we truly appreciate it. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels, and thank you for spreading the word about TravelRefund!
Best regards,
Alma – TravelRefund
I got to get my refund
I got to get my refund, but it was very long, and when I got a answer saying that I was going to get the refund in 14 banking days, it took a month and a half for me to get it.
December 5, 2024
Unprompted review
Reply from TravelRefund
Dear Alison
Thank you for your feedback. We are happy to have helped you in getting the compensation from the airline, the compensation the airline would not provide without our help. When we make the payments to the passengers, everything is done manually and therefore there has been a extraordinary mistake and the payment took a little longer than expected. We are very sorry for this mishap, but luckily we managed to get you the payment, but we are sorry to see that this means that we did not earn the last star.
Thank you for chosing us to help and we hope that you will use our service once again, if you should ever experience a delayed, cancelled or overbooked flight.
Best Regards
Alma - TravelRefund🎄
Very professional and kind
Very professional and kind. Case resolved, received 700e. All recommendations 😊
December 5, 2024
Unprompted review
Reply from TravelRefund
Dear Ina
Thank you for your kind words and recommendation! We’re thrilled to hear you found our service professional and fast. Your satisfaction is our top priority, and it means a lot to us that you had a positive experience.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund🎄
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