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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A friend is stuck in Dubai and travelled with Virgin, through Travel Trolley. She’s had no communication whatsoever from Travel Trolley. Very disappointing and she’s not sure what to do to get home. V... See more
Company replied
We has booked tickets to Abu Dhabi but stuck at Bahrain (so only one flight, 3 unused flights)... After chasing few times Refund was submitted by Travel Trolley (on 19th of March) and since then " 70... See more
Company replied
They sell themselves as Southall Travel. Their customer service was poor. We required Special Assistance but had to ask 3 times. We could not log on to Qatar Airways to confirm because TT had incorrec... See more
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Company details
Written by the company
Travel Trolley (www.traveltrolley.co.uk) is a dynamic UK based online travel company. With a focus on making air travel and holiday packages more affordable, Travel Trolley provides outstanding deals on flights and vacations to diverse destinations around the globe. Whether you're planning a leisure getaway or a business trip, the agency offers countless options for flights from any city worldwide and regularly features special promotions for last-minute bookings, as well as premium business and first class travel. By leveraging strategic partnerships with major airlines, Travel Trolley is able to ensure competitive pricing on air tickets, making worldwide travel more accessible for everyone. The user-friendly website simplifies the booking process, providing a seamless and hassle-free experience. In addition to flights, Travel Trolley also specialises in holiday packages, offering a wide array of options for travellers seeking unique experiences. Their team of seasoned travel experts is dedicated to delivering top-tier customer service, available around the clock, 365 days a year. Travel Trolley takes customer financial protection seriously, holding IATA Accreditation and being part of the Civil Aviation Authority's ATOL scheme. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Experience the ease and reliability of booking your next journey with Travel Trolley, where the world awaits right at your fingertips.
Contact info
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, United Kingdom
- 0208 843 4400
- info@traveltrolley.co.uk
- traveltrolley.co.uk
3.0
Average
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely terrible customer service
Absolutely terrible customer service, operators are rude, constantly talk over you and refuse to listen to you. This is if you have the patience to wait for nearly an hour to actually speak to someone.
March 3, 2026
Unprompted review
Reply from Travel Trolley
Dear Paul,
Firstly, let me apologize for the disappointing experience you had in dealing with our customer service.
We always strive for our customers' satisfaction and it is evident that we have not lived up to those standards in your
case.
Please send an email to info@traveltrolley.co.uk and share the booking reference number with us so that we can addressed your concerns with our customer service management,
Regards,
Travel Trolley
Refund cancelled flight
Rahul really helped me out with cancelling and the refund . Easy work and fast
March 2, 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
We are delighted to hear that Rahul was able to assist you effectively with your cancellation and refund procedure.
We aim to make all our processes as easy and efficient as possible for the satisfaction of our valued customers like yourself.
Regards,
Travel Trolley
Outrageous charges for altering tickets and poor customer service
I made a mistake on my booking.
The lay over I booked was over 9 hours.
I meant to book the flight with 1hr 40min lay over.
My fault for not reading properly.
But the customer service operative was very unhelpful told me that I couldn't cancel the tickets without paying £100 a ticket. Even though I paid £9.99 each for free same day cancellation!
And charged me £350 to amend the tickets which is outrageous.
If wasn't stressed out by my mistake I'd have demanded he cancelled my tickets and refunded me for free so I could have booked alternative flights.
All in all a bad customer service experience.
Even now they are refusing to reimbursee even though they said I couldn't cancel for free even though I paid the extra so I could!!!!
March 2, 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
We would like to remind you that it is the responsibility of the passenger to thoroughly check all the details before making payment. Please note that once payment is made and tickets are issued, charges will be applied for any amendments or cancellations.
That being said, we kindly request you to share your booking reference number with us. This will help us verify your cancellation request. If the request was made on the same day of booking, rest assured we will resolve the matter in the most agreeable manner possible.
Best Regards,
Travel Trolley
Very bad
Very bad, i have been calling since morning to now 15.31, no answer whatsoever from them
March 2, 2026
Unprompted review
Reply from Travel Trolley
Dear Angkita,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having attempted to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with a high volume of calls. This has unfortunately resulted in delays in our response times.
We kindly ask you to send an email to info@traveltrolley.co.uk and share your booking reference number with us so that we can look into the matter.
Kind regards, Travel Trolley
Alarming
Alarming
Hi,
I am, willing to change my review if I can get some assistance as soon as possible. I tried calling multiple times, and couldn't leave a voicemail, as my flight stop says CDG Cagliari Italy, which is an error. CDG is the airport code for France. I've sent what's app messages and emailed and got no response, when it says that you guys have 24/7 support, which is one of the reasons I chose you.
My flight is on the 18th of March and if I don't get some assistance soon, I will take further action. I am not even sure if due to the Middle Eastern conflict that is happening atm, if the flights are still going ahead, so some support would be very much appreciated.
Looking forward to hearing from you.
Regards,
Cristian
March 2, 2026
Unprompted review
Reply from Travel Trolley
Dear Cristian ,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
Please share your booking reference number with us so that we can look into it on priority
Regards,
Travel Trolley
SCAM
SCAM
Booked a flight and once I paid the dates had changed, the booking confirmation they sent me didn’t match any booking reference with the airline. Emailing , messaging and calling for a refund but they ignore you.
DO NOT USE THIS WEBSITE
March 1, 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
Upon reviewing your case, firstly we would like to clarify that there is no manual intervention with online bookings, so you will receive the ticket based on your online selection.
Secondly, the airline reference number and the travel agency reference number are different. Therefore, you may not be able to view your booking on the airline website using our reference number.
Lastly, we have already cancelled your booking upon receiving your consent.
We are a legitimate company and the ticket that was issued and sent to you was also legitimate.
Regards.
Travel Trolley
Scammed
There is no direct contact number to get in touch with Travel Trolley. Our flight has been cancelled and they are ignoring our messages through WhatsApp chat. Qatar Airways have announced refunds for cancellations and the fact that Travel Trolley is not responsive seems like we are being scammed. We need to be careful with selecting travel agents with direct contact numbers.
March 1, 2026
Unprompted review
Reply from Travel Trolley
Dear Suba,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, trying to reach someone and not getting any response.
Due to the ongoing crisis in the Middle East and resulting airspace closures, we are experiencing a high call volume.
We would request you to kindly send an email to info@traveltrolley.co.uk and share your booking reference number with us .
We assure you that it will be looked into and addressed properly.
Regards,
Travel Trolley
Everything is good…
March 1, 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
Thank you for taking the time to share your positive customer service experience.
Regards,
Travel Trolley
Failed to implement an airline enforced change of itinerary in time
I booked with Travel Trolley because they came up on search engine as the cheapest way to book my flights to India. It all worked fine until there was a schedule change by Indigo (Indian carrier). Travel Trolley simply failed to update my itinerary in time. I made several (3 or 4 attempts to chase Travel Trolley) before my outbound flight, but the proposed revised itinerary wasn't confirmed in time. I got to the airport and Virgin Atlantic refused to allow us to drop our bags. We had to go to the ticket desk where Virgin Atlantic resolved the issue themselves. It was really stressful and at one point we thought we wouldn't be able to fly. I would NOT recommend you use this company, they don't take sufficient care of their customers.
February 15, 2026
Unprompted review
Due to personal reasons I have to…
Due to personal reasons I have to change my travel date and Mr. Parag has guided and helped me patiently and made we go through all the process, I appreciate his patients and was very welcoming tone, thank you travel trolley.
February 26, 2026
Unprompted review
My Mrs booked flights for the first…
My Mrs booked flights for the first time via this website for one Adult and one Child travelling in March 2026 and due to some reasons we cannot travel on the dates. Upon asking for cancellation Mat quoted 330 GBP per passenger which is usually 200 GBP each and Arun quoted changes for 270 GBP for an Adult and 255 GBP for a child which is a rip off. They lure you into so called low prices but will charge you almost triple for changes.
Whenever we booked through local agents they charged us 100 GBP for changes plus if there in any fare difference but in this case there isn’t as tickets are cheaper in May 2026 and we checked with Emirates Airlines.
Do not book with Travel Trolley ever again. She sent an email and it’s been 3 days and no reply from them which goes to show their customer satisfaction/ service and quite bluntly they are telling me these are the charges by their company. Shame on you taking advantage of the situation.
February 19, 2026
Unprompted review
Reply from Travel Trolley
Dear Llyas,
We would like to inform you that once tickets are booked, charges will apply for any changes or cancellations. Moreover, the cancellation fee will be the same regardless of whether you book with us or directly from the airline, as it's the airline that determines the charges based on the fare and other conditions.
Best Regards,
Travel Trolley
Worst customer service
Worst customer service, and they don't even care about you once you pay them. Their cancellation policy ensures you will lose all your money. I booked tickets for around £500, and they are only going to refund me £7. I had no option to transfer my ticket, and to reschedule, they were charging me an additional £450 on top of what I already paid. They don't care, so just be aware. I lost all my money, so be careful.
February 18, 2026
Unprompted review
Reply from Travel Trolley
Dear Parekh,
We are genuinely sorry to hear about the unsatisfactory experience you had with our service. However, we would like to inform you that any cancellations will be made in accordance with the fare rules associated with your ticket.
Please note that for partially used tickets, the fare for the used flights will be deducted in addition to the cancellation fee. The sum of both exceeds the original cost of the ticket, which is why your refund amount is only £7.00 - representing the unused tax.
For further clarification, feel free to contact the airline directly and verify this information.
Regards,
Travel Trolley
I've booked my ticket with travel…
I've booked my ticket with travel trolley through flight finder website,
on the 5th Feb2026 and they charge me 1115.12 for two confirmed tickets flying to Islamabad.
and very next day i had phone call from one of their agent asking me if I'm interested to upgrade my luggage allowance before i get tickets confirmation via email.
I request to keep my original booking with same allowance and later got email with both way flight confirmed.
when I was look at Qatar airline website to print my flight details and a massage pop up saying my return flight has been re-schedule and so i will be waiting additional 2.45hrs on top of original 1.5hr when i made my booking.
so i call travel trolley one of their agent told me I've to take it on with Qatar airline direct as they change their schedule so nothing he can do about it.
so i ask him to put me through his complain department and he advise me within 24hrs someone will give me a cal.
its was 11am yesterday and up to now @ 15.00 no one contacted me/???
February 5, 2026
Unprompted review
Reply from Travel Trolley
Dear Shahnawaz,
We appreciate you taking the time to share your concerns with us and sincerely apologize for any inconvenience this situation may have caused you.
We would like to inform you that we always notify our clients as soon as we receive notification from the airline.
We request you to kindly share the correct booking reference number with us so that we can prioritize this issue and resolve it in an amicable manner.
Regards,,
Travel Trolley
Scam and fake reviews
They take money for your ticket and do not send you a booking confirmation. If you call the call centre they shut it in your face. Avoid.
February 14, 2026
Unprompted review
Reply from Travel Trolley
Dear Amir,
We are writing to express our deepest apologies for the inconvenience you have experienced.
Upon reading the details of your feedback, we believe there has been a misunderstanding or a mix-up. Typically, a booking confirmation is sent immediately after the payment process is complete.
If the price chosen by the passenger online is no longer available, we immediately send an email and process the refund.
We kindly request you to send the transaction details to info@traveltrolley.co.uk so that we can promptly investigate the matter.
Regards, Travel Trolley
I am extremely disappointed with my…
I am extremely disappointed with my experience with Trolley.
On 18th September, I paid £50. I was then informed that my flight had been cancelled and that I needed to pay an additional £624.19 to secure a new flight. I was also required to pay another £50 to confirm this booking. At no point during these phone calls was I clearly told that the ticket was non refundable.
Later, due to unforeseen circumstances, I needed to change my flight dates and paid an additional £60 on 17th November. Eventually, I had to cancel the ticket in December. That is when I discovered through another representative that the ticket was non refundable. This information was never properly explained over the phone and was only hidden in very small print.
Since December, I have been waiting for my £160 tax refund. It is now February and I still have not received it. Every time I call, I am told your payment is in process. How long does it realistically take to process a refund? Three months is unacceptable.
The customer service has also been rude and dismissive throughout. This was my first experience with this company and it will absolutely be my last. I will never book with them again.
I strongly advise others to be cautious and make sure refund terms are clearly explained before making any payment.
February 13, 2026
Unprompted review
Reply from Travel Trolley
Dear Amal,
Please accept our sincerest apologies. We would like to clarify a few points.
You contacted us to change the date of your travel. Our representative assisted you with this, however, no action was taken as you did not agree with the cost.
Then, you contacted us again regarding the same concern and agreed to the cost. Once we received your consent, we processed a new booking.
Later, you decided to cancel the booking, so we cancelled it in accordance with the fare rules associated with the ticket.
We are pleased to inform you that a refund was processed on 14th February, 2026, from our end towards the card you used for the initial booking.
Therefore, we kindly request you to check this. If you still have not received it, please write an email to us. We will treat it as a priority.
Regards,Travel Trolley
Norman was very helpful and patient
Norman was very helpful and patient, and he resolved my cancelled flight issue promptly.
February 11, 2026
Unprompted review
Reply from Travel Trolley
Dear Patrick,
Thank you very much for your kind email. We are extremely glad to hear that Norman was able to assist you promptly and resolve your flight cancellation issue.
Regards,
Travel Trolley
Not bad
I have used Travel Trolley a few times now and find it easy to use and find good deal.
Norman handled my query professionally and found some good deals for me.
February 11, 2026
Unprompted review
Reply from Travel Trolley
Dear Mukesh,
Thank you for taking the time to share your positive experience with Travel Trolley's services.
It is indeed encouraging to hear that you find our platform easy to use and that we have been able to provide you with great deals consistently.
Regards,
Travel Trolley
Excellent service from Travel Trolley
Excellent service from Travel Trolley – they were incredibly helpful and supportive, even when I had to cancel my trip.
February 1, 2026
Unprompted review
Reply from Travel Trolley
Dear Mrunali,
Thank you very much for your kind words about our service at Travel Trolley. We are extremely pleased that we were able to provide you with an excellent experience, particularly given the circumstances surrounding your trip cancellation.
Regards,
Travel Trolley
Absolute rip off when you try to change…
Absolute rip off when you try to change date or cancel ticket. The airline charge £110 but travel trolley want £220 and make you wait 6 weeks for refund. The customer service is shocking just put you on hold or disconnect you so starts again.
January 29, 2026
Unprompted review
Reply from Travel Trolley
Dear Alamgir,
We would like to clarify that according to the fare rules, the charges for amendments and cancellations differ. Therefore, we kindly request you not to conflate the two.
We also wish to clarify that it's airline, not us, who sets the fare rules. This will remain the same whether you book through us or directly with the airline.
The £220.00 fee you mentioned consists of the airline cancellation fee and our administrative fee.
We understand that you encountered issues when trying to contact our customer service. We apologize if our service did not meet your expectations. Please understand that your experience was an exception.
Regards,
Travel Trolley
VERY BAD STAFF
VERY BAD STAFF. RUDE STAFF . WHATEVER I ASK THEY SAY READ YOUR TICKET. THEY ARE BLANK. SILLY STAFF. NEVER GUIDED ME PROPERLY. mueed and rockey were the operators
January 21, 2026
Unprompted review
Reply from Travel Trolley
Dear Ali,
We sincerely sorry to hear about the inconveniences you faced during your recent interaction with our staff. We acknowledge that the events you have described communicate a lapse in the level of customer service we pride ourselves on invariably offering.
We would appreciate it if you could share further details about the incident, such as the date and the person you interacted with. This information would be highly beneficial in allowing us to conduct a more accurate review and take swift remedial actions.
Regards,
Travel Trolley
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