The booking is easy and straightforward, it took 5 minutes to complete. However you want additions are too many and unnecessary.
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Great Experience and smooth interface. I was hoping to see Klarna, but unfortunately it was not there. I had to pay in full.
Company replied
Quick, easy, no silly refreshing of prices.
Company replied
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
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Company details
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
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Extremely Poor Service – 6+ Hours Wasted, Given Incorrect Information
I had an extremely frustrating experience with TravelUp and would strongly caution others before booking through them.
Over the past week, I have spent more than 6 hours on calls with multiple agents trying to resolve a simple issue regarding a flight change and cancellation. Despite clearly explaining that the revised flight timing significantly disrupts my plans, my concerns were repeatedly dismissed.
What made the situation worse is that I was provided with incorrect contact details for a supposed manager. After following up, I now believe the information given to me was inaccurate, which wasted even more of my time and added to the frustration.
I also contacted the airline directly, and they confirmed that any changes or refunds must be handled by TravelUp since the booking was made through them. However, TravelUp has failed to provide any meaningful support or resolution.
At this point, I am simply requesting:
Cancellation of my booking
A full refund (not just the tax portion)
The lack of accountability, poor customer service, and misinformation provided during multiple interactions is unacceptable. I expected a much higher level of professionalism.
I hope someone from TravelUp reviews this and takes immediate action to resolve my case.
April 10, 2026
Unprompted review
Reply from TravelUp
Good evening,
We are very sorry to hear about your experience and understand the frustration this situation may have caused. Please accept our sincere apologies for the delay in our response and for the inconvenience this matter has caused.
Due to the ongoing unrest in the Middle East, we are currently experiencing an exceptionally high volume of enquiries, and we are grateful for your patience during this time. This situation has been unforeseen and has had a global impact, affecting many travellers and, most importantly, resulting in significant human consequences.
We would like to reassure you that we are actively processing refunds, rebooking and revisiting all customer cases where we were unable to provide immediate assistance due to the surge in demand and high call volumes. While delays may occur under such circumstances, please be assured that every case is being reviewed and addressed.
We also respectfully ask for understanding and consideration when sharing feedback, as this disruption is not specific to TravelUp but a wider global issue affecting the entire travel industry.
Additionally, we are reviewing and responding to all outstanding customer feedback to ensure transparency and to demonstrate our commitment to supporting our customers, even during challenging times.
We sincerely regret any inconvenience caused and appreciate your patience and understanding.
Regards,
TravelUp
Easy and quick
April 15, 2026
Reply from TravelUp
Good morning, Isaac Kemu,
Thank you for your 5-star review.
We’re pleased to hear that you found the process easy and quick.
We appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Unable to use my credit voucher issued…
Unable to use my credit voucher issued be travel up.
February 17, 2026
Reply from TravelUp
Good evening,
Thank you for taking the time to share your feedback. We are sorry to hear that you have been unable to use your credit voucher and for any inconvenience this has caused.
To allow our team to investigate the issue and assist you further, please email us at admin@travelup.com
with your voucher details and booking reference. We will then be able to check the reason it has not worked and help resolve this for you as quickly as possible.
We apologise for the frustration and appreciate your patience while we look into this for you.
Regards,
TravelUp
Reply from TravelUp
Good morning, Sridevy Raju,
Thank you for your 5-star review. We’re pleased to hear that you found the process very quick and hassle-free.
We really appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
It Looks they intentionally changed the…
It Looks they intentionally changed the price of ticket while I was putting details.I checked again on their website and the price was same as before. They tried to cheat me
October 8, 2025
Reply from TravelUp
Good evening, Tayyab Ahmed Tahir,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the concern this has caused.
We want to reassure you that our prices are driven by live airline fare availability, which can change very quickly due to demand, seat availability, and airline updates. This can sometimes result in a fare changing during the booking process. However, we fully understand how this may have felt frustrating and confusing in your situation.
We take concerns about pricing transparency very seriously, and your comments will be shared with our team for review to ensure the booking experience is as clear and consistent as possible.
We are truly sorry for the inconvenience and disappointment caused, and we appreciate you bringing this to our attention.
Regards,
TravelUp
Reply from TravelUp
Good evening, Mrs. Cassidy,
Thank you for your 4-star review and for taking the time to share your feedback.
We’re pleased to hear that you found everything easy to book. Providing a simple and straightforward booking experience is very important to us, and it’s great to know we met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good evening, Shabana Shamaas Gul Khattak,
Thank you for your feedback. We are sorry to hear that you found the process too complicated.
We understand how important it is for booking and related steps to be simple and easy to follow, and we regret any frustration this may have caused. Your comments will be shared with our team as we continue working to improve and simplify the customer experience.
We appreciate you taking the time to let us know and hope we can provide a smoother experience in the future.
Regards,
TravelUp
Avoid booking with TravelUp.
Avoid booking with TravelUp.
We booked flights that were cancelled the very next day. TravelUp said they would issue a refund since there was no availability, but it’s now been 5 days and we still haven’t received our money back. When I finally managed to reach their customer service line, the representative answered but stayed silent for minutes before suddenly transferring me to another line without explanation. The whole experience has been frustrating and their customer service is extremely poor.
October 1, 2025
Unprompted review
Reply from TravelUp
Good evening, Abzaq Aitkaci,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience following the cancellation of your flights and the difficulties you have faced in obtaining your refund.
We fully understand how frustrating and concerning this must be, especially after being advised that a refund would be issued and then not receiving it within the expected timeframe. We also sincerely apologise for your experience when contacting our customer service team, including the lack of communication and being transferred without explanation. This is not the standard of service we aim to provide.
Your comments will be escalated to our relevant team for urgent review so your refund request can be located and followed up as a priority. We also appreciate your feedback regarding the call handling, which will be used to help improve our service.
We are truly sorry for the inconvenience and disappointment caused.
Regards,
TravelUp
Great Service
February 23, 2026
Reply from TravelUp
Good morning, Jayalalitha Asokan,
Thank you for your 5-star review. We’re delighted to hear that you were happy with our service.
We truly appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good morning, Ann,
Thank you for your 5-star review. We’re pleased to hear that you found our service easy to use and that you were happy with the great prices.
We really appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
good service
December 16, 2025
Reply from TravelUp
Good evening, Anson Davis,
Thank you for your 4-star review and for taking the time to share your feedback.
We’re pleased to hear that you were happy with our service. Providing a reliable and positive experience is very important to us, and we’re always working to maintain and improve our standards.
We appreciate your support and look forward to assisting you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good morning, Matthew Graham John Scarratt,
Thank you for your 5-star review.
We’re glad to hear that things have been going well so far.
We appreciate your feedback and look forward to continuing to provide you with a positive experience.
Regards,
TravelUp
Reply from TravelUp
Good morning,
Thank you for your 5-star review. We’re glad to hear that things have been going well so far.
We appreciate your feedback and look forward to continuing to provide you with a positive experience.
Regards,
TravelUp
Easy to book
October 10, 2025
Reply from TravelUp
Good morning, Ms. Davies,
Thank you for your 5-star review. We’re pleased to hear that you found it easy to book.
We appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Quick, easy and no silly refreshing of prices
Quick, easy, no silly refreshing of prices.
October 4, 2025
Reply from TravelUp
Good evening,
Thank you for your 4-star review and for taking the time to share your feedback.
We’re pleased to hear that you found the process quick and easy, and that the pricing was clear and consistent throughout your booking. Providing a straightforward and transparent experience is very important to us.
We appreciate your support and look forward to assisting you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good morning,
Thank you for your 5-star review.
We’re delighted to hear that you found the process great and easy to book.
We really appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Great customer service
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the customer service and we appreciate it. Thank you!
January 15, 2026
Unprompted review
Reply from TravelUp
Good evening,
Thank you for your fantastic 5-star review.
We’re so pleased to hear that Shamas Nadeem was able to assist you promptly after your flight cancellation and find an alternative that suited your schedule. Situations like these can be stressful, so it’s great to know their patience and support made a positive difference to your experience.
Your kind words about our customer service are truly appreciated, and we’ll be sure to pass on your feedback. We look forward to assisting you again in the future.
Regards,
TravelUp
EXCELLENT EASY PROCESS
October 9, 2025
Reply from TravelUp
Good evening, Sue,
Thank you for your 5-star review.
We’re delighted to hear that you found the process excellent and easy to use. Providing a smooth and hassle-free experience is always our priority, so your feedback is greatly appreciated.
We look forward to assisting you again in the future.
Regards,
TravelUp
don't even consider booking with Travel Up!!!!! …
I had an appalling experience with Travel Up that caused immense stress, especially for my 71-year-old mother. They failed to notify me of a critical flight change that left me with just 40 minutes to get off a plane at Heathrow and catch my next flight — an impossible connection. Because of their negligence, I had no choice but to cancel and rebook directly with British Airways, incurring extra costs and hassle. I was on hold for over 60 mins numerous times to Travel Up and got no responses to my emails.
To make matters worse, Travel Up had the audacity to tell me that my refund would take up to six weeks to process, which is completely contradictory to their website which states 4-7 days. Six weeks — after their mistake. That’s not just inefficient, it’s insulting.
This agency showed a complete lack of care, communication, and accountability. I would strongly advise anyone considering them to look elsewhere. Travel is stressful enough without having to deal with incompetence like this.
October 15, 2025
Unprompted review
Reply from TravelUp
Good evening, Nichola Johnston,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the distress and inconvenience you experienced, particularly given the impact this had on your travel plans and your mother.
We fully understand how upsetting it must have been to be affected by a schedule change without timely notification, and to then face difficulties with tight connection times, additional costs, and the need to rebook directly with the airline. We also sincerely apologise for the poor communication you encountered when trying to reach us, including long call wait times and lack of responses to your emails. This is not the standard of service we aim to provide.
We are especially sorry for the frustration caused by the differing information regarding refund processing times. We appreciate how important clear and consistent communication is, particularly in situations involving disruption and refunds, and we will be reviewing this internally to ensure greater clarity going forward.
Your comments will be escalated to the relevant teams for urgent review so that your case and the handling of similar situations can be properly investigated and improved.
We are truly sorry for the inconvenience, stress, and additional costs caused.
Regards,
TravelUp
very easy and simple
January 20, 2026
Reply from TravelUp
Good evening, Liza Sabrina Chowdhury,
Thank you for your 5-star review.
We’re pleased to hear that you found the experience very easy and simple to use. Making things straightforward and convenient for our customers is always our aim, so your feedback is greatly appreciated.
We look forward to assisting you again in the future.
Regards,
TravelUp
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