Treasurecat Reviews 622

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays in receiving their products, with some orders taking over a month to be delivered. There were also concerns about the accuracy of product descriptions, particularly regarding the size and quantity of items received, which often differed from what was advertised. Some people also expressed dissatisfaction with the quality of certain products, describing them as poor material or lacking shape. Conversely, a small portion of people felt satisfied with their purchases, praising the quality of products like scrub cloths, slippers, and travel bags. These customers often highlighted the ease of the ordering process, good communication, and fast delivery for their specific orders.

What people talk about most

Product

Clients share positive opinions on product quality, often noting that items met or exceeded expectations and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the items... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the easy online ordering... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and on-time... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease and convenience of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor took over a month to get product delivered but they take payment instantly when you attempt to track order my computer advises me that the website is malicious

Rated 3 out of 5 stars

They have an AMAZING amount of scrub kitchen cloths! Price ranges: their collection is unbeatable. Their 100% refund policy is fantastic.

Rated 3 out of 5 stars

I really like my super soft home slippers. I am very 100% satisfied by my experience with this company. They quickly provide answers to my many questions. Good job! Will buy again later!

Rated 3 out of 5 stars

These durable kitchen scrub cloth a great products that are an important part of our design. The representatives are also very easy to work with. Great communication skills and responsive to questions... See more


2.4

Poor

TrustScore 2.5 out of 5

622 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

No sign of purchase

No sign of purchase. Website is down. Guess i have seen the last of my money and no goods. Annoying as only ordered it from here as it was out of stock on Amazon. Guess i am one of the millions who get scammed.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

placed an order 2 weeks ago and heard…

placed an order 2 weeks ago and heard nothing from them since then. Also no response to numerous emails. Update.... I have now been able to cancel my order and have had my money refunded.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

If I could I would give this site a 0!

If I could I would give this site a 0!! I have ordered a product from this site and still have not heard anything (not even to tell me the item has been dispatched) and I ordered on 03/11/2024 which was 15 days ago! I have emailed and emailed with no avail. DO NOT order from here- they steal from you- will be taking this further!

November 18, 2024
Unprompted review
Rated 2 out of 5 stars

I can only thank people who wrote these…

I can only thank people who wrote these reviews as I was about to make a purchase after seeing them on Facebook. I was amazed that they ask for a tip on top of the price! Never seen that before, plus I have now found the item on Amazon, cheaper and no tip expected.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Clothes sizes completely off the spectrum.

Until my most recent order, I had been ordering fleece lined leggings which were good value and fitted well. However, this recent order was a leisure top and bottoms ordered for my husband who is larger/taller than me. The goods arrived, even too small for me. I immediately emailed customer services, you guessed it, no reply and after reading other reviews it’s unlikely I will hear from them!

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute con merchants

Absolute con merchants! Unfortunately, I never read any reviews of the site as I just fell for the product….which never arrived!
After several emails back and forth telling me to check with a neighbour/post office!
No proof of delivery like other companies.
However much you love the product…don’t waste your money…it isn’t arriving!!!

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Item received poor quality

Ordered a memory journal for me to fill out for my children. Advert on Facebook… however, took 3 weeks to arrive (first red flag). On its arrival the journal book looks and feels cheap and nasty. Not worth the money!! Stuck as postage costs aren’t refunded and I’ll be paying to return it. They must be laughing all the way to the bank.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM - DO NOT ORDER FROM HERE - PRODUCTS NEVER ARRIVE AND NO TRACE ON TRACKING WEBSITE!! NO MONEY BACK EITHER

August 26, 2024
Unprompted review
Rated 1 out of 5 stars

Scam site

Wish I’d checked them on this site before buying.
Sent me an email saying they were being shipped a week after I bought the toys, the carrier didn’t and still doesn’t recognise the order. I’ve emailed them and no reply. Ordered the product four weeks ago.
Obviously they’ve just taken my money and run. Probably set up with another name as the products are on other site’s advertising on Facebook that are very similar.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied

The advertised 10% discount offered was not honoured at Checkout.
The order hasn’t arrived 8 days after being dispatched ( who knows where from).
Emails are not responded to.
Be cautious re this company.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

I had no idea that what I ordered was…

I had no idea that what I ordered was coming from China. Over 2 weeks later still no sign of thr delivery. Wanted to support a business that wasn't one of the big names but that was a mistake. Also they wanted me to add a tip for their staff when paying. Never seen that before on a website. Glad I declined! I should have checked reviews beforehand.

July 7, 2024
Unprompted review

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