Much easier not to have a consultation each time I order a new round of medications If only the prices could be more competitive, when you see the same elsewhere half price you do consider changing... See more
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Had problems with delivery as I work, had to pick up myself from Royal Mail depot. Would much prefer a Saturday delivery or collection from chemist. Medication very easy to use, no side affects so f... See more
Company replied
It's good to have the video consultation at first, my previous prescriber didn't offer this so after the forms filled out didn't get to speak to anyone. This way was good in terms of meeting a member... See more
Company replied
Very easy process from beginning to start. Once the consultation was done the goods arrived the next day for me to use. Very helpful pharmacist making sure they went through everything to make me feel... See more
Company replied
Company details
Written by the company
Treat Discreet makes healthcare simple, accessible, and stress-free. Part of the trusted Cohens Chemist Group, we offer expert clinical care with the ease of an online service. Our UK-registered prescribers provide medically approved weight loss treatments through a secure consultation, with discreet home delivery. We prioritise privacy, safety, and expert support every step of the way.
Contact info
Gorgemead Ltd, LYNSTOCK HOUSE, LYNSTOCK WAY, BL6 4SA, BOLTON, United Kingdom
- 01204473100
- customercare@treatdiscreet.co.uk
- treatdiscreet.co.uk
4.5
Excellent
104 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Experience couldn’t be any nicer
Experience couldn’t be any nicer. Great consultant and fast delivery.
July 24, 2025
Reply from Treat Discreet
Thank you for sharing your experience! We’re so glad the consultation was clear and helpful, and that you felt reassured throughout. If you ever have any questions or need anything, just reach out — we’re always here 💙
Super duper
July 16, 2025
Reply from Treat Discreet
Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙
Reply from Treat Discreet
Thanks so much for your kind words! We’re really glad you found the process easy to use and the information helpful — that’s exactly what we hope to deliver. Always here if you need us 💙
Everything was clear
Everything was clear, smooth and made easy to apply and speak openly to the consultant, who was great
July 8, 2025
Reply from Treat Discreet
Thank you so much for your lovely review! We’re really pleased to hear everything felt clear and easy, and that you felt comfortable speaking with the consultant. That open, supportive experience is exactly what we want for every patient. We’re always here if you need us 💙
Reply from Treat Discreet
Thank you so much for your review! We're really glad you found the process easy and that everything arrived quickly. It’s lovely to hear you had such a smooth experience — we're always here if you need us again 💙
Reply from Treat Discreet
Thanks so much for your review! We're really glad to hear the treatment is working well for you — that’s exactly what we hope for. If you ever have any questions or need support along the way, we’re always here to help 💙
Easy to arrange a consultation
Easy to arrange a consultation. Happened on time , very brief , next supply ordered and delivered on time .
June 19, 2025
Reply from Treat Discreet
Thank you for your review! We're really glad everything was easy to arrange and ran smoothly from consultation to delivery — that’s exactly how we want it to feel. Always here if you need anything 💙
Very considerate.
June 10, 2025
Reply from Treat Discreet
Thank you so much for your kind review! We’re really pleased to hear you felt the service was considerate — we always want you to feel cared for and supported at every step. If you ever need us, we’re just a message away 💙
Reply from Treat Discreet
Thanks so much for your lovely feedback! We’re really pleased to hear everything was handled quickly and that you felt supported throughout. Being responsive and reliable is something we really care about, so it’s great to know that came through. If there’s ever anything else you need, we’re always here 💙
Reply from Treat Discreet
Thank you so much for your kind words! We're really pleased to hear you found the service helpful and friendly — that’s exactly what we aim for. We're always here if you need anything 💙
Reply from Treat Discreet
Thank you for your feedback, and we're really sorry to hear about your experience. We completely understand how frustrating this must have been. We'd like to look into what went wrong and put things right if we can — please reach out to our team directly via the website contact us form 💙
Great service I like how you have a…
Great service I like how you have a video catch up every month. And it arrives the following day. I would give 5 star but it is a little bit more expensive than other sites
June 2, 2025
Reply from Treat Discreet
Thank you so much for your lovely feedback! We're really pleased you find the monthly video consultations helpful and that everything arrives promptly. We do try our best to stay as competitive as possible on pricing, while also making sure the service includes everything you need for thorough care. We really appreciate your honest feedback and continued trust 💙
Reply from Treat Discreet
Thank you for your lovely review! We're so pleased to hear your first experience was quick, informative and hassle-free. That’s exactly what we hope for. If you need anything going forward, we’re always here to help 💙
Great personal video consultation.
Very friendly consultation with the prescriber. I was very impressed with the thoroughness of the questions asked, all designed to ensure the safe use of the medication. Any questions were answered to my satisfaction.
May 26, 2025
Reply from Treat Discreet
Thank you so much for your kind words! We're really glad you felt well supported during your consultation and that all your questions were answered clearly. Making sure everything is safe, thorough, and personal is exactly what we aim for. We're always here if you need anything 💙
Reply from Treat Discreet
Thank you for your kind words! We're so pleased to hear you found the service and delivery super fast — that’s exactly what we hope for. If you need anything else, we’re always here to help 💙
The Prescriber was very thorough and…
The Prescriber was very thorough and professional.
May 14, 2025
Reply from Treat Discreet
Thank you so much for your feedback! We're really glad to hear you found the prescriber thorough and professional — that’s exactly the level of care we always aim to deliver. If you ever need anything else, we’re always here for you 💙
Not so easy booking a follow up
It was very difficult to get hold of someone to arrange an appointment with one of the team
May 13, 2025
Reply from Treat Discreet
Thank you for your feedback, and we’re really sorry to hear that booking a follow-up wasn’t as easy as it should have been. That’s not the experience we want anyone to have, we would love to look into what went wrong here, please use the contact us form on the website and we will make sure to pick it up and get things sorted for you 💙
Professional
The person I spoke to was very professional explained everything clearly and asked if I understood all entailed. Then asked if I had any questions to ask and told me not hesitate to make contact if any problems arise.
May 6, 2025
Reply from Treat Discreet
Thank you so much for your kind words! We're really glad to hear you felt well informed and supported during your consultation. It’s so important to us that everything is clearly explained and that you feel comfortable reaching out at any time. We’re always here if you need us 💙
I have nothing but praise for Treat…
I have nothing but praise for Treat Discreet, they are very professional and thorough,
May 7, 2025
Reply from Treat Discreet
Thank you so much for the lovely feedback! We're really proud to hear that you've had such a positive experience with our team. Being professional and thorough is exactly what we aim for, so it’s great to know that came through. We're always here if you need us 💙
Took a week to refund money for non-supplied item..
You declined to supply my medication (I have no complaint about that)
Why then did you charge my debit card?
I expected the pending charge to simply disappear immediately which is standard practice, as is the case when dealing with the biggest UK on-line retailer.
Why can I not find your pharmacy registration listed?
April 1, 2025
Reply from Treat Discreet
Hi,
Thank you for taking the time to share your feedback, and we're really sorry for any confusion around the payment process.
To clarify — when an order is placed, the payment is authorised but doesn't actually reach our account unless the prescription is accepted on our end. If we’re unable to supply the medication, we will cancel the authorisation or issue a refund (if we have already accepted the order) straight away. Depending on your bank, it can take between 3 and 5 business days for the funds to appear back in your account, though this may vary slightly.
That said, we’ll still be investigating this internally to ensure there were no unacceptable delays in processing. We want the refund process to be as smooth and stress-free as possible moving forward.
We are fully registered with the General Pharmaceutical Council (GPhC). You can view our pharmacy registration and more details about who we are and how we work by visiting the About Us page on our website.
If there’s anything else we can help with, please don’t hesitate to contact us via customercare@treatdiscreet.co.uk.
Kind regards,
Treat Discreet Customer Care Team 💙
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