Treatwell Reviews 17,325

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and genuine care, making every interaction pleasant and comfortable. The service provided is frequently highlighted as excellent, with many people appreciating the attention to detail, quality results, and personalized approach to treatments. Reviewers also found the booking process easy and clear, contributing to a smooth and enjoyable overall user experience. However, some customers also noted issues with the booking system, experiencing unexpected rescheduling or problems with refunds after appointments were unavailable. A few other people also felt that there were concerns about professional conduct, such as unapproved therapist changes, which led to discomfort and difficulties in resolving complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quality of massages, haircuts, and... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as "amazing,"... See more

Quality

Customers had positive experiences with quality, consistently praising the cleanliness and presentation of... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and quick with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding haircuts, very good comms, listened carefully to what we wanted and then delivered spot on target. Friendly and genuinely caring. Instantly felt more like visiting an old friend or family... See more

Rated 5 out of 5 stars

Great experience. Feet feel amazingly soft and toes/nails look fab. Care and attention to detail especially the foot and leg massage. So relaxing. Will definitely return as reasonable price too. Wort... See more

Rated 5 out of 5 stars

Lovely salon in the centre of Solihull, it is a bit tucked away but well worth seeking out. My pedicure treatment was excellent, I think this visit was my fourth and I will definitely be going back. I... See more

Rated 5 out of 5 stars

I booked a double appointment for myself and my sister as a treat. We are both in between styles and have been looking for a hairdresser without success (burnt hair, unpleasant staff, imbalanced... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
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2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing experience with Renata a

Amazing experience with Renata at Holistic Treatments. The massage was perfectly tailored, incredibly relaxing, and left me feeling completely refreshed. Highly recommend!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

polished and confident

If you’re after a salon that consistently delivers both style and substance, Splash Hairdresser is a standout. The team is skilled, attentive, and genuinely listens to what you want, offering thoughtful advice without ever being pushy. The atmosphere strikes that perfect balance—professional yet relaxed—so you actually enjoy the whole experience, not just the result. From precision cuts to flawless colour, everything feels tailored and high quality. It’s the kind of place you leave feeling noticeably more polished and confident.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Experienced Thai massage

I had a really professional Thai massage from Yuppa and felt great afterwards. My body feels so much better, and it was definitely good value for money. I would recommend it to others.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

No appointments and no money back

Yesterday I had 2 appointments. The salon was closed, they changed my appointment time, they didn't answer my phone calls and my messages didn't go through. I lost €62

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Icon is a truly exceptional hair salon.

I’ve been attending this salon for my hair appointments for over 20 years and always leave happy with my hairdo.
Noel does an amazing job and is very pleasant and on one or two occasions I have had Ray and Jessica do my hair and they are also great.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

A really clean and welcoming salon

A really clean and welcoming salon. I was running late due to traffic and they were very accomodating at changing my appointment at last minute even though they were busy.

Lis did an excellent job on my cats eye nails.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Nice massage and facial

I enjoyed my back, neck and shoulder massage by Laura. The facial was also lovely. BGA is a small shop not far from the main street. I used Google Maps to locate it as I don't live in the area. I had a nice walk round Rutherglen Main Street after.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a great experience with my…

I had such a great experience with my beautician for waxing! She was incredibly professional, made me feel completely at ease, and paid so much attention to detail. The whole process was quick, clean, and surprisingly comfortable. My skin feels so smooth, and the results are amazing. You can really tell she takes pride in her work and cares about her clients. Highly recommend to anyone looking for a friendly, skilled, and reliable beautician 💛

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful website and service

Dreadful website. I’m a salon who has used these for years and I can’t export my clients details properly to go elsewhere. Customer service is a chat bot. If an advisor joins chat they answer rudely then cuts me off with no solutions or help. Expensive and even my clients when they review texts only have half the information yet TW say they give the clients all of it. Really is rubbish and I would stay well clear. Literally too many bad points to list.

April 30, 2026
Unprompted review

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