Tree Frog Grading Limited Reviews 242

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had been trying out a few UK grading services to see which company im confident in sending continued and future submissions with. Tree Frog is by far the best from start to finish. Best comm... See more

Company replied

Rated 4 out of 5 stars

Back again to TFG for this batch of cards. Cannot fault customer services or the timely turn-around. However, quality assurance is still required to achieve perfection around the edges of the slabs du... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company and is my number one choice for grading Pokémon. Me and my brother both use TFG for a variety of cards as he collects things he likes rather than only one franchise. Had a... See more

Rated 5 out of 5 stars

An amazing experience across the board! Their website functionality is great, customer service prompt and concise along with regular updates and my cards arrived back ahead of time. Their grading s... See more

Company replied

Company details

  1. Trading Card Store
  2. Collectibles Store

Written by the company

UK Based Trading Card Grading and Authentication Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Leaps ahead of the rest......

The team at Tree Frog are honestly second to none. The service and communication from Katie was outstanding and she gave me all the information I needed before submitting.
The actual submission process was so simple and I was able to check on the progress via their easy to use website.
In no time at all my cards were graded and returned to me. The effort put in to postage and packing was excellent, and they even returned my top loaders (which was a nice touch).
The style of the grading labels is so sleek and really compliments the cards. All of the grading details and sub grades were included, and the design of the slabs themselves were very unique.
Overall Tree frog grading have been the best company I have dealt with, and will be the only ones I trust with my cards in the future.
If you are looking for a place to send your most prized possessions, then look no further than Tree Frog Grading.

December 4, 2024
Rated 5 out of 5 stars

Would 100% use again - 5*s

Had a small issue as I initially sent my cards via Evri and not Royal Mail and so the PO Box did not recieve my cards. (Totally my fault)

However, after speaking to the CEO Katie, she was very conscientious, kind and understanding and offered me a refund on postage and proceeded to pay for this at her end which was lovely.

Communication was consistent all the way through the process and the grading was great, done efficiently and I can't complain.

Would 100% use again.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient and communicative all the way through.. Would use again 100%

Had an issue when the cards I sent to be graded did not initially reach reach the PO Box as I had sent them through Evri and not the Royal Mail.
The CEO, Katie was very understanding and even offered me a refund and also offered to pay for postage for the cards to get to her.

Grading was efficient and I was kept in touch with via Katie at the majority of stages along the process.

Would 100% grade with Tree Frog Grading again. 5 stars

October 5, 2024
Rated 5 out of 5 stars

Excellent service.

Really good service. Product exactly as described and on time. Good quality of casing provided on the cards and information provided too.
Very happy with my purchase and communication from TFG!

October 11, 2024
Rated 5 out of 5 stars

Great service

I cannot fault the service I have received, I wanted to support a British company having my cards graded and give them a chance, I'm pleased I did, the service was excellent and communication faultless. The presentation of the cards is excellent and happily I have now protected some of out better cards for years to come

October 11, 2024
Rated 5 out of 5 stars

First Time Grading

I decided to go with TFG after not wanting to send cards that are personal to me to America for grading. I’ve never graded before so I was a bit nervous but everything was great!

I dropped my cards off at one of the partner shops and they were picked up very quickly by TFG (I had emailed before hand asking about these drop off shops and received a very quick response from TFG). I was sent emails to confirm that they had been collected, as well as when they were in grading and when they were on the way back to me. They were collected on the 29th July and I received them on 27th August. The labels are super sleek and I really love the little frog on them as well.

They were packaged beautifully and well protected. I’m happy with the grades and I think they’re fair. I’m definitely going to go back to TFG with any other cards I need grading!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

TFG > PSA! 😊

I recently had the pleasure of using Tree Frog Grading for my card collection, and I couldn't be more impressed! The entire process was seamless from start to finish. Their website was easy to navigate, and the submission process was straightforward. The turnaround time was faster than I expected, it said 30 days and was returned within 2 weeks! and the quality of the grading was superb along with the label for the slab which I love! I highly recommend Tree Frog Grading to any collector looking for reliable and professional card grading services. Five stars all the way!

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Not just grading!

The fast turn around, honest and reliable grading is just the surface of treefrog - as a bloke in a group of friends who are not collectors I felt a bit lonely in the hobby, until I met the guys at Treefrog, since my initial submission I have submitted again with flawless results and am now part of a great little community with a mutual love of all things TCG. Whether it is taking part in TFG Box breaks, asking for advice on the discord or simply having a chat, TFG have made me feel welcome and comfortable from the off! Thoroughly recommend, have not looked back!

August 3, 2024
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service honestly couldn't have done more for me, I was happy with the grades and with one of them she included a hand written report which I can only assume was because it was a new card and felt she had to give reasoning to the grade given...(i didnt pay for that) but will be using her again and recommending to everyone who needs cards graded

July 4, 2024
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi Shaun, Thank you for the lovely review! we are so happy you enjoyed your returns! Your order was actually selected for a promotion we had running that month where we would upgrade one random free card to a report gading, so congratulations! We really enjoyed seeing your cards and we hope to see some more soon!

Rated 5 out of 5 stars

I absolutely love tree frog

I absolutely love tree frog, I always use them for my personal grading cards, great slabs, great customer service 😀

June 21, 2024
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi Hannah! Thanks for leaving a review, we are glad you loved using our services for your collection and we hope to see more soon!

Rated 5 out of 5 stars

Brilliant service as always.

Another fantastic experience with TFG. They are my go to for card grading. The sub-grades are a huge positive, elevating the overall grade to the next level.
They have great customer service, keeping me up-to-date throughout the grading process and letting me know when there was a delay due to staff illness. Would highly recommend.

April 12, 2024
Rated 4 out of 5 stars

Very good quality grading however it…

Very good quality grading however it arrived twice as long as advertised

May 25, 2024
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi Babak, Thanks for the review! We apologise your order took longer then expected, I have looked back through our records as to why this happened and your order unfortunately got caught up during a time we had a lot of sickness, I do apologies for not reaching out and making you aware of this, however we are glad you are happy with the quality.

Rated 5 out of 5 stars

Best UK grading company

Having submitted 5 cards to TFG, I must say that I'm extremely pleased with my experiences so far. All 5 cards look immaculate in their slabs, and the service has been very friendly. I'm glad to have found TFG as I was previously very disillusioned with grading after having sent numerous cards off to MGC, who did not pay the same attention to detail that TFG appear to.

April 12, 2024
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Thanks for your review! We are glad you enjoyed your returns and we loved seeing your cards!

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