While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our established business takes pride in customer excellence and all the team here take care to ensure all customers are treated the same with our Experience of excellence.
United Kingdom
1.9
13 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It says my item was delivered left on the porch. Nothing was left. It also had the wrong order number and shows my address but the city and state were wrong. I would like to know where my item is or a full refund.
Didnt explain properly about delivery snd then sent wrong item
Reply from Yeezy Ltd
Hi Ruth
I have checked emails and nothing was discussed with you ?
What did wee not explain properly ?
Also what item did you get if it wasnt what you ordered ?
Thanks in advance
Regards
Cam
Trend Clothing
+441786 461555
Fantastic website.
I ordered online and then realised I had ordered a size small instead of medium. I e-mailed them and got a response immediately, and they were happy to switch it over.
Amazing service, price & quality!
Reply from Yeezy Ltd
Many thanks for the feedback We are here and happy to help
For your next purchase please use FB10 in the checkout at www.trend-clothing.com for 10% off your order with FREE UK delivery
Thank you again
Reply from Yeezy Ltd
Many thanks for the feedback for your next purchase please use FB10 in the checkout at www.trend-clothing.com for 10% off your order with FREE UK delivery
Went there to put closes in consignment she explain how it was
working and when I ask how do I know
if my closes get sold the ladie just start
yelling at me and yelling very loud I didn’t know what to say, obviously she as something to hide, took my bag
back home and then I read the reviews
about that place and understood what is happening in that place, thank god
I didn’t leave anything there I would’ve
lost everything the way she reacted on me told me everything, don’t bring your good stuff there you will not see a penny will never spend one more dollar
there, and who scream at there customers like that, horrible 👎
Reply from Yeezy Ltd
This is NOT for our company TREND CLOTHING LTD ??
You have never ordered anything from our company........ EVER
Call us on 01786 461555 or email us sales@trend-clothing.com
Item never arrived, appalling communication and just not interested. Had to escalate to PayPal. Spend your money elsewhere.
Reply from Yeezy Ltd
Parcel Delivered ???
Your parcel is waiting for you at home, (left in Front Porch) at 14:09 on Wed 14 Nov 2018
Initially I was skeptical after reading reviews here but I decided to give these guys a chance and I’m glad I did. I don’t review often but I want to help these guys out because these negative reviews don’t reflect my experience at all. This will be a bit longer but hopefully it helps you out.
Ordering:
The item I wanted to order was out of stock everywhere. I was skeptical that they actually had any left but I e-mailed just to confirm. They were quick to respond and said it was definitely still in stock so I ordered a few days later. I placed my order at night from the USA EST and they had it shipped the following day by 4pm GMT just as they claimed.
Delivery:
They ship Royal Mail Tracked & Signed which is typically a 7 day process. The only hold up was with US Customs and USPS logistics issues. I assume these things can vary by country so don’t freak out if it’s a day or so past. My first package arrived on the 8th day but anything requiring a signature moves slower due to security. The item was packaged safely and the brand tags were still attached upon opening.
Customer Service:
These guys were very responsive, polite and patient with every tedious question I had.
Payment:
They use PayPal so you are covered if any incident should arise.
Conclusion:
I would definitely order from these guys again. We did have one issue as the wrong item was sent the first time but it was quickly rectified once I made them aware. The correct item was sent as soon as they read the email and arrived within 7 days with free return postage and packaging for the wrong item to be sent back. Initially I was upset but these things happen and you have to keep the volume of orders they deal with daily in mind before going overboard.
All in all few bad reviews or minor issues like mine don’t paint the entire picture compared to how many customers receive items without issue. Even their EBay store has 99% positive feedback.
I ordered gifts from this store in plenty of time for Christmas but received an email to say they had mistakenly advertised stock they didn't have. The refund they gave me didn't process before Christmas and by the time they notified me of their error there was no time (or cash due to refund of £70+ not processing). To order replacements gifts.
So their mistake resulted in me not having a Christmas gift to give and not having the money or time to buy elsewhere.
When I contacted them they were unhelpful and rude. I was told that at least they had been honest about their mistake and apologised.
Pity I couldn't buy replacement gifts with their honesty and apology.
Reply from Yeezy Ltd
Please provide your Trend Clothing Order number as I can assure you this was never purchased from our Scottish based business we do not have any records of selling to you or even your country since 2013
we are www.trend-clothing.com
Please confirm exactly whom your complaining about as its certainly not my company
You can call me at the store 7 days a week +44 (0) 1786461555 or email me sales@trend-clothing.com
Thanks in advance for your urgent attention to resolve this error
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
