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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like curtains and cushion covers are beautifully made, durable, and fit perfectly. Many people highlight the outstanding customer service, describing the staff as helpful, professional, and attentive to individual needs, often going above and beyond expectations. The overall service is frequently described as excellent, with consumers appreciating the personalized approach and the efficiency of the entire process. However, some customers also noted that it took a fair bit of perseverance to get through to someone when they had questions, despite receiving excellent support once contact was made.

What people talk about most

Product

People report positive experiences with product, expressing high satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high-quality... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and efficiency, with many... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the store to have some curtains made for our caravan. The personal attention we received was amazing. We were given a tour of the factory store to choose our material followed by a detailed... See more

Company replied

Rated 5 out of 5 stars

These are the second set of curtains we've had for our narrowboat this town we've had blackout absolutely fantastic they fit like a glove and they do what they should really pleased with them this co... See more

Rated 5 out of 5 stars

This company exceeded all expectations. Their customer service was amazing. My curtains are so well made and beautifully packaged. The curtains were ordered, made and posted within a week. If you are... See more

Company replied

Rated 5 out of 5 stars

Great customer service and very helpful. Top quality curtains. I got a quote from Hillarys and dunelms for made to measure curtains and Trendfurnishings were far cheaper than both and better quality.... See more


Company details

  1. Curtain Supplier and Maker

Written by the company

TREND FURNISHINGS - MANUFACTURING EXCELLENCE SINCE 1987 Trend Furnishings (Established in 1987). Based in Bolton (North West) where our skilled staff manufacture ALL our products on site. If your size isn't available, contact us and we will provide you with a FREE quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

No Nonsense

Another no nonsense order fulfilled, this time from the web with a bespoke length alteration - FoC.

A Highly recommended UK located manufacturer

April 28, 2023
Unprompted review
Trendfurnishings logo

Reply from Trendfurnishings

Hi,

Many thanks for taking the time out and leaving us a review and also returning to us as a customer.

As a small business we take pride in the level of service we deliver both from a Customer Service viewpoint and the manufacturing of the curtains.

All our curtains are made on site and the Customer Care Team is also based on site to assist customers with any queries. The Customer Care Team have been trained to ensure they make the ordering process as seamless as possible.

Thanks again for your custom.

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Trend Furnishings

Rated 5 out of 5 stars

Made to measure curtains - Excellent Service

An excellent, family-run business that always puts the cutomer first. We purchased four made-to-measure curtains for various rooms. It may sound odd but the owner has a passion for curtains. We explained our needs and he recommended what would be best for us, explained the best way to hang them and how to arrange them so it brings the best out of the room. I supplied them with measurements and they were hand-produced within a couple of weeks. What really struck us was the after-sales service; we had made a slight error on the height of one of the curtains - we were 5cm too long - no problem he said just bring them back to us and we will adjust them while you wait; excellent service. You will struggle to find this level of service, quality and choice at such a reasonable price. I will be going back for more curtains and would have no hesitation in recommending them.

April 27, 2023
Unprompted review
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Reply from Trendfurnishings

Many thanks for taking the time out in leaving such a comprehensive review. It honestly is appreciated.

Our main priority when customers come to see us is to put forward all the choices and options the customers have. We see this as an opportunity to understand the customer requirements and advise accordingly.

You're right - the owner does have a passion for this and this has been instilled in him by his father from a young age. Well noticed!!!

All our curtains are made on site and the owner advises customers to come to the mill so he can show them around. As you would agree, we are based in an old mill full of history!!!

Many thanks again for your custom.

If you require anything further from us please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Absolutely wonderful customer service

Absolutely wonderful customer service. I ordered the wrong colour and curtains were exchanged without any hesitation .

April 26, 2023
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for the review.

We're always on hand to assist customers where we can. Our team has been trained to ensure we put the customers first!!!

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Bespoke Curtains for static Caravan.

Recently had 4Pairs of lined curtains and one single door lined curtain made to measure for our static caravan. Totally happy with the communication, prompt service and incredible price including free postage.
We were quite sceptical until they arrived hoping all sizes and material was to our satisfaction.
Well I needed have worried at all everything surpassed our satisfaction, colour perfect, quality excellent and made to perfection, even wrapped up in parcel without creases so they could be fitted without ironing. A blessing !! Look amazing !!👍👍.
Well done team. Thank you so much. 🙏 will definitely be recommending. Perfection 🙏🙏🙏🙏😀😀

April 5, 2023
Unprompted review
Trendfurnishings logo

Reply from Trendfurnishings

Hi,

Many thanks for taking the time and leaving us a review.

We're glad you like our service and price for your curtains. We cannot and will not be beaten on price. There are no middle men in our business model and so allowing us to deliver the most competitive price for our customers.

Many thanks again for your time.

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Bespoke made to measure curtains

Made to measure curtains where made for us, the dimensional sizing was spot on. the material used is of a good quality, as is the machining. Good advise was given to us regarding our choice of lining.
For a bespoke service with a quick turnaround, well done and would use again !

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous service

I cannot recommend this business enough x I ordered some curtains for my caravan and they noticed I had ordered the sizes incorrectly so they phoned me, I ended up giving them the measurements then they processed a refund for me as I had paid too much, amazing xx after a very quick delivery I put them up in my van and they didn’t disappoint they look gorgeous , I have just ordered some more I am that pleased with them

February 3, 2023
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out and leaving us a review.

As a small business our owners are always telling us about honesty and integrity. We're here as a Customer Care Team to ensure our customers receive a fair and honest service.

Many thanks for your customer and glad we could help.

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

I asked for samples

I asked for samples, which were sent. I had great choice of curtains and linings. Once ordered I received the curtains via courier within a short period of time. Excellent service and friendly staff.

February 15, 2023
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time and leaving us a review.

Glad you like the variety of fabrics on offer. We're introducing even more fabric options this year (including a bespoke option where you can choose from various options and have cushions customised to your taste!!!).

As all our curtains are made on site, we like to turn them around in a timely manner. As long as your fabric is in stock customers tend to get their made to measure orders within 2 weeks from order date).

If you require anything further in the future please feel free to contact us and we will be on hand to assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

100% happy with new curtains

I ordered a pair of Mayfair New teal curtains for the bedroom. Sarah was really helpful via email over a few weeks as I was having trouble deciding exact measurements and colour. Finally, I ordered on Monday and they arrived on Friday via tracked parcel.
The curtains are up, look wonderful and are excellent quality for an amazing price. Won't hesitate to spread the word to friends and family..100% happy.

February 10, 2023
Unprompted review
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Reply from Trendfurnishings

Hi Steph,

Many thanks for such a glowing review - it honestly is appreciated.

The Mayfair velvet is turning into one of our best sellers, so much so that we've started offering the Mayfair in cushions (both knife edge and also piped cushions where you can choose the colour of the piping) and draught excluders to help keep the room nice and war and reduce the energy bills!!!

We offer a full in house service where we take the orders and manufacture everything on site hence the quick lead times.

Pricing - the same curtains with your measurements are currently retailing at over £550 by other brands!! We keep our costs down by avoiding the need for any fancy marketing materials and packaging.

Glad you like the service you received. Again, we believe in keeping in house and on site hence the service you received.

If you require anything further please do not hesitate to contact us and someone will be available to assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Great Products!

We ordered curtains, ties and matching cushions. We are very pleased with the items. Delivery was as stated, we ordered before Christmas - they advised before purchasing they would be closed for the Xmas period. But the items arrived in the time given. Overall really happy, we have since asked if they do a matching throw. Unfortunately they do not but the customer service was great!
Will recommend and if in need of curtains in future will likely return again!

December 22, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out and leaving us a review. It's much appreciated.

Glad you appreciated and enjoyed the service received.

If you require anything further in the future please feel free to contact us and we will assist you with your requirements.

Throws - watch this space. We have been advised by the owners we will be offering throws in the near future.

Kind regards,

Trend Furnishings
Customer Care Team

Rated 5 out of 5 stars

Great company

Fantastic individualised service, product and price. Great company

December 16, 2022
Unprompted review
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Reply from Trendfurnishings

Many thanks for the review - much appreciated.

Rated 5 out of 5 stars

Excellent value curtains

Attended the factory to order the curtains. I was taken through how I had measured to ensure the measurements were correct. Offered different materials for the curtains. Curtains were ready in a week. The person I spoke to was very helpful and knowledgeable. I was also impressed by the temperature in the factory in the middle of winter considering the cost of heating. Over all very impressed. Oh and also the lowest cost for the curtains :-)

January 13, 2023
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time and leaving us a review.

From memory, you were quoted over £900 from Dunelm for their made to measure curtains. But we did exactly the same in a slightly different shade fabric for less than £230.

We always advise customers to come and see us in person (if they're local to Bolton) as they can see where the curtains are made and also take their time in choosing the fabrics and discuss the various lining options.

Temperature - we do keep the factory floor nice and warm for the staff. When your staff have been with you for over 15 years they become family and you treat them accordingly :)

If you require anything further please feel free to contact us and we would be more than happy to assist.

Kind regards,

Trend Furnishings
Customer Care Team

Rated 5 out of 5 stars

I am very impressed with this company

I am very impressed with this company. They answered my initial questions very promptly and the curtains once ordered were delivered in a few days. They are very reasonably priced and beautifully made. The material is of excellent quality. I have now ordered two more pairs.

January 12, 2023
Unprompted review
Trendfurnishings logo

Reply from Trendfurnishings

Hi,

Many thanks for the review.

All our staff are based on site hence the prompt replies. if there are any technical questions, the Customer Care Team tend to discuss customer requirements with the seamstresses.

Many thanks also for choosing us for your curtain requirements.

If you require any further assistance please feel free to contact us.

Kind regards,

Trend Furnishings
Customer Care Team

Rated 5 out of 5 stars

Great product at a great price

Really helpful in working out the size of custom sized curtain needed and prompt with a quote that was very reasonable. Curtains received within 4 weeks, which was much quicker than other companies were quoting. That 4 weeks included the Christmas period, so more like 3 weeks.
The curtains look great and appear to be well made. I would recommend them and will use them for other curtains.

January 16, 2023
Unprompted review
Trendfurnishings logo

Reply from Trendfurnishings

Hi,

Many thanks for taking the time and leaving us a review.

We have an on site Customer Care Team who are here to ensure customers have ordered the correct sizes. We make the process very simple. All you have to do is provide us with your measurements and we can then calculate the sizes you would require.

Unlike other companies, when we receive an order from a customer, we make this on site rather than outsourcing it to a 3rd party for making them.

Glad you like your curtains. If you require any further assistance please feel free to contact us and someone will be on hand to assist with your requirements.

Kind regards,

Trend Furnishings
Customer Care Team

Rated 4 out of 5 stars

My curtains have arrived

My curtains have arrived! I contacted the seller as I estimated that they should have been here. The seller tracked the item for me and said they had been delivered in the afternoon. (They were in my porch)
I am happy with the quality of the curtains and I was happy with the customer service.

January 17, 2023
Unprompted review
Trendfurnishings logo

Reply from Trendfurnishings

Hi,

Many thanks for taking the time to leave us a review. Much appreciated.

Glad you like your curtains and the service. Much appreciated.

All our products are made on site and our Customer Care Team is based on site. Nothing is imported and no call centres are abroad.

Thank you for trusting us with your purchase.

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Trend Furnishings
Customer Care Team

Rated 5 out of 5 stars

Amazing everything !!

Can’t recommend this business enough , everything is amazing from quality ,delivery time , correspondence , price , customer service . They even as a good will gesture altered my order which I’d mistakingly got wrong and resent in time for Xmas !! Will recommend this company to everyone . Thank you

December 9, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time in leaving us a review.

We can see you purchased one of our clearance fabrics (which we have plenty of) and made these into curtains for you with a special size.

Thank you very much again for the review and if you require anything further please feel free to contact us and we will assist.

Kind regards,

Trend Furnishings

Rated 5 out of 5 stars

Thank you to Sarah and the Team!!

Thank you Sarah for your help in arranging my second order. the quality of the curtains from here is amazing way better than the big shops, the material selection is amazing and they hang lovely. Great staff to deal with, could not do enough in making sure you are happy with your purchase. thank you to you and your team and have a great christmas Anita

December 19, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

We can see you opted for the Mayfair fabric (which is a thick, smooth and plush fabric) which drapes beautifully.

All of our Customer Care Team are based on site in an office connected to our factory.

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

10/10

Great experience with Trend Curtains, amazing customer service and communication. Ordered made to measure caravan curtains and also a pair of ready made, arrived quickly considering the postal strikes. 10/10 for this family business. Thanks again!

December 20, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

We can see you opted for our very popular plain and crease free fabric. These are lightweight and easy to hang and care for.

All of our Customer Care Team are based on site in an office connected to our factory.

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Excellent quality and value and great customer service…

I purchased two lovely velvet cushion covers which arrived yesterday. They are excellent quality and fantastic value for money. I am very happy with them. I was a little worried when they were a little late (given the current mail problems that’s not surprising) but when I contacted customer services I got an almost instant reassuring reply. Great customer service.

December 19, 2022
Unprompted review
Trendfurnishings logo

Reply from Trendfurnishings

Hi,

We can see you opted for the Mayfair fabric cushion covers (which is a thick, smooth and plush fabric).

We are in the process of introducing a clearance range (which again will be all the high end fabrics and made on site in our factory by our dedicated and skilled seamstresses.

All of our Customer Care Team are based on site in an office connected to our factory.

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Perfect curtains for motorhome

We have just bought a motor home and needed specific width and drop of curtain, when I spoke to the company they were very helpful and accommodating. We had several email communications to get things perfect. Thankyou for helping me make our motor home more homely. The material and design was spot on.

December 19, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out and leaving us a positive review.

As we make everything on site we can make curtains to any size - we make curtains for narrowboats, houses, patio doors, bay windows and theatres.

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

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