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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like curtains and cushion covers are beautifully made, durable, and fit perfectly. Many people highlight the outstanding customer service, describing the staff as helpful, professional, and attentive to individual needs, often going above and beyond expectations. The overall service is frequently described as excellent, with consumers appreciating the personalized approach and the efficiency of the entire process. However, some customers also noted that it took a fair bit of perseverance to get through to someone when they had questions, despite receiving excellent support once contact was made.

What people talk about most

Product

People report positive experiences with product, expressing high satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high-quality... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and efficiency, with many... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the store to have some curtains made for our caravan. The personal attention we received was amazing. We were given a tour of the factory store to choose our material followed by a detailed... See more

Company replied

Rated 5 out of 5 stars

These are the second set of curtains we've had for our narrowboat this town we've had blackout absolutely fantastic they fit like a glove and they do what they should really pleased with them this co... See more

Rated 5 out of 5 stars

This company exceeded all expectations. Their customer service was amazing. My curtains are so well made and beautifully packaged. The curtains were ordered, made and posted within a week. If you are... See more

Company replied

Rated 5 out of 5 stars

Great customer service and very helpful. Top quality curtains. I got a quote from Hillarys and dunelms for made to measure curtains and Trendfurnishings were far cheaper than both and better quality.... See more


Company details

  1. Curtain Supplier and Maker

Written by the company

TREND FURNISHINGS - MANUFACTURING EXCELLENCE SINCE 1987 Trend Furnishings (Established in 1987). Based in Bolton (North West) where our skilled staff manufacture ALL our products on site. If your size isn't available, contact us and we will provide you with a FREE quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Curtains are absolutely beautiful and they have transformed my sitting room. Great quality and they look absolutely amazing with the decor I have.
I would highly recommend this seller and definitely purchase again

October 24, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for your kind words and glad you like both the curtains and the service you received.

The curtains are all made on site by our staff and we have an on site Customer Care Team to deal with all our customer needs.

If you require any further assistance please feel free to contact us and someone will be on hand to assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Curtain was of high quality, customer service was fantastic and delivery ok time.

Thankyou so very much for your outstanding work!

September 28, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time to leave us a positive review.

Glad you like the curtains and the service (all of which is based in house).

Please feel free to contact us if you require any assistance in the future.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

7 sets of curtains purchased

I purchased 1 set of curtains from trend furnishings to firstly check the quality. Once received I was absolutely amazed by the quality of fabric and the finish I have ordered another 6 sets.
Polite and caring communication from the seller as well.
Wonderful service that is hard to find nowadays.

October 21, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time and leaving us a review. As a small business based in Bolton it's much appreciated.

Our Customer Care Team is based on site and are always happy to assist customers with their requirements. They've been trained to ensure customers find the measuring and ordering process as seamless as possible.

Thanks again for the positive review.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

I purchased my first pair of bespoke…

I purchased my first pair of bespoke curtains and a pelmet from trendfurnishings in January 2022 for my flat in Brighton.

The curtains arrived very quickly and I was amazed at the quality of the fabric. The softest velvet I've ever known and one that draped beautifully at the windows. The curtains looked fabulous and made a big difference to the heat retention in the room.

I needed curtains for another property and I went straight to trendfurnishings without hesitation.

Excellent communication regarding measurements, type of fabric and design. I received a great price for the curtains and once everything was finalised I was safe in the knowledge that production would begin immediately.

I would not go anywhere else for my curtains in the future.

October 20, 2022
Unprompted review
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Reply from Trendfurnishings

Hi Tracey,

Many thanks for the review of the Mayfair curtains and pelmet you opted for.

All curtains are made on site and the fabrics stocked on site. This allows us to turn orders around relatively quickly for customers as we aren't having to wait for fabrics or even outsourcing the production of the curtains.

The Mayfair fabric is our plush velvet with a matt finish and we offer it in over 15 different colours. The fabric is soft, luxurious and thick and as all our curtains are fully lined they ensure they retain the heat during those cold mornings!! Always a bonus when energy prices are hitting the roof at the moment.

The second set of curtains you opted for are extra wide (each of your curtain panels will measure approximately 150" wide). These are perfect for the larger windows (including bay windows) and drape beautifully once pleated and hung.

Regarding the service - We have an in house Customer Care Team that deal with all our customer requirements and guide them through their requirements to ensure customers are making the right decision before placing an order.

Thank you again for trusting us to assist you with your requirements.

If you require anything further in the future please feel free to contact us and someone will be on hand to assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

Narrow boat curtains …

I needed a set of curtains for our narrow boat and searched the Internet but found the prices for made to measure curtains expensive. I came across Trendfurnishingscom and ordered my curtains on a Tuesday and they arrived on the Saturday.Very efficient service and we are pleased with our purchase.

October 11, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out and leaving us a review.

Made to Measure curtains - the service we offer is all in house and NOTHING is outsourced. This allows us to control our quality and also pass on the cost savings to customers.

Everything is made on site in our purpose built manufacturing unit.

Glad you like the curtains and the service.

If you require any further assistance please feel free to contact us and someone in our team will be happy to assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

So helpful through the whole process of…

So helpful through the whole process of me trying to order curtains and being clueless about measurements 🤭 i needed very long curtains (95"), a pair of burnt orange and 2 pairs of teal velvet with metal ring tops. I'd previously ordered lots of different cushion covers and they were stunning so i had to have curtains to match. They are so well made and I'm so pleased. Thank you 😊

October 4, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out to leave us a review. It honestly is appreciated and does help to reassure other potential customers regarding our service and product.

We have a dedicated team of Customer Care Representatives who assist customers with all their requirements in a very easy to understand and seamless manner.

To be honest, 95" long curtains isn't very long for our business. We've previously made 157" long curtains.

All our curtains and cushions are made on site by our dedicated team of seamstresses who collectively have over 200 years of experience.

If you require anything else in the future please feel free to contact us and we will assist.

Kind regards,

Customer Care Team
Trend Furnishings

Rated 5 out of 5 stars

The best customer service experience

The best customer service experience. Naeem would stop at nothing to ensure your curtains are perfect and is very polite, professional and helpful.

September 1, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out to leave us a positive review.

As a small business it is appreciated.

Regarding Naeem - he is very passionate about the service we deliver and stops at nothing to ensure the customer is happy with their curtains/cushions.

Curtains for London - the curtains you ordered were in our plain fabric (which we offer in 23 different colours) and has a premium blackout lining. This isn't 85% blackout, this is the "proper stuff" i.e. 100% blackout.

Your curtains were made for an apartment in London where the windows are relatively long but this is no issue for us here.

We finished the curtains off such that the fabric and lining meet at the same point i.e. this ensures NO light can shine through.

We're also offering this service in our Mayfair range which is a premium thick velvet and drapes beautifully!!!

If you require anything further please feel free to call us and one of our team members will be happy to assist.

Kind regards,

Trend Furnishings
Customer Care Team

Rated 5 out of 5 stars

I was heading for a blackout until I eyelet these curtains drop. Now I’m hooked.

I hadn’t been able to find what I needed from my usual curtain manufacturers so I decided to give this company a try. I had initially looked for fabric only (to get the curtains made up later) via eBay and seen their made to measure service advertised.
I needed some very specific fabric and sizes so I made contact via email.
All responses were swift and professional so I ordered the curtains a few weeks back. They arrived via courier very quickly and I was impressed with the finish & quality.
The curtains are now in place and they look WAY beyond my expectations.
I will be placing an order soon for another set of curtains and I would like to recommend this company to anyone who is looking for high quality, made to measure products.

August 5, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for such a lengthy and positive review. As a small business is honestly is appreciated.
We have our own Customer Experience Team based in the UK to assist customers both professionally and in a timely manner.

As a small manufacturing business we always focus on our quality and aim to process orders swiftly for customers. As you can see from the other feedback reviews we have received, we pride ourselves on the quality of what we do and take a great deal of pride in this.

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Customer Experience Team
Trend Furnishings

Rated 5 out of 5 stars

Excellent service

Excellent service. Took time and patience to ensure all measurements were exact and very happy with the results. Would certainly use them again.

July 29, 2022
Unprompted review
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Reply from Trendfurnishings

Many thanks for your comments.

We always aim to check measurements with customers to ensure they order the correct sized curtains. We have our own Customer Experience Team who have been trained by the owners to ensure customers have a seamless process when ordering their curtains.

Many thanks for taking the time out to leave us a review. It's appreciated.

If you require anything further please feel free to contact us.

Kind regards,

Trend Furnishings

Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. Went above and beyond, even gave me advice on how to put up the curtain rail and hang the curtains. Very much appreciated. Would not hesitate to buy from this company again

July 24, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for leaving us a positive review. It's greatly appreciated.

You ordered the Hampshire curtains with eyelets.

We take a great deal of pride in what we do and always go out of our way to ensure customers receive not only a quality product but also they've been hung correctly to finish off the look.

If you require any further assistance please feel free to contact us and someone will be on hand to assist you.

Thanks again for taking the time out to leave us a review.

Kind regards,

Customer Experience Team,
Trend Furnishings

Rated 5 out of 5 stars

We contracted Trend to make curtains…

We contracted Trend to make curtains for my self build camper. Naheem dealt with us personally and discussed our needs. The finished curtains are excellent and the turnaround was just two days. Brilliant customer service and job well done. We will be using them to fit out our caravan. Tony & Sue Gaskell

July 23, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for your feedback.

We remember you came in and requested if you could have your order within a couple of days as you were going away so Naeem asked us to prioritise this for you.

We're glad you like thee curtains and tie backs you ordered.

We make the process very simple:

1. Choose your fabric
2. Choose your lining
3. Provide your sizes

Once we have this info. our Customer Services Team will deal with the rest.

Also, many thanks for the photos you sent.

Thanks again for taking the time out to leave us a review.

Kind regards,

Customer Services Team,
Trend Furnishings


Rated 5 out of 5 stars

Karen

Could not ask for anything better what a lovely team lots of materials to choose from I will definitely recommend Trendfurnishing.thanks for your quick work

July 15, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for your kind words.

As a small soft furnishings manufacturing business it is appreciated.

Have a good weekend and glad you like your curtains and the customer service experience.

Kind regards,

Customer Experience Team
Trend Furnishings

Rated 5 out of 5 stars

A-Star curtains .. would definitely recommend.

Wanted to get my curtains done for few of my doors and couldn't find the right sizes on regular shopping sites ( Amazon ). After a bit of couch surfing, found trend furnishing on ebay and looking at the ratings, fired off an Email for a custom Job !.

Few email exchanges and Naeem (From trend furnishings ) had a video call to understand my requirements.
Naeem was very helpful in not only getting few measurements right but some helpful advises as well in terms what I would need.

I was then sent a few samples to choose the materials and order was finalised.

After about 2 weeks ( I was advised it would take about 2 weeks as this was a custom job), curtains came and they were
1. Looking majestic with the right materials and perfect fit.
2. Well stitched and finished.
3. Good value for Money.

Very happy with the purchase. Now off to get few other doors curtained !

Would definitely recommend Trend furnishings

July 15, 2022
Unprompted review
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Reply from Trendfurnishings

Hi Sumanth,

Many thanks for taking the time to leave such a nice review. It honestly is appreciated by both the owners and the staff.

Ratings - as a small business we rely heavily on customers leaving us a review.

Advice & Measurements - we always ensure customers are reassured about their measurements. We have been fully trained by the owners as to how measurements should be taken and we have streamlined it to a very smooth process i.e. it should literally take a couple of minutes to measure each window. Once we have the measurements we deal with the rest.

Curtains - you opted for our Mayfair collection which is NOT your TYPICAL velvet you find on eBay and Amazon. It's a thick velvet with a matt colour finish. We use the premium poly cotton twill lining (i.e. the same lining used by John Lewis on their made to measure curtains). The imported curtains will come with a cheap lining which adds NO VALUE to the curtains.

Make up - ALL our curtains are made on site by our seamstresses in house. The owners will NOT IMPORT anything as they've seen the quality of what comes in and aren't very keen. From the quality of the components used to the finishing, the curtains are just wrong.

Example 1 - our eyelets are made of steel and so cannot be bent. The imported curtains use nickel eyelets which can easily be bent.

Example 2: the imported curtains come with a 1" belt at the bottom (this is simply to save on cost). All our house curtains come with a 3" belt as standard. This ensures a much smoother drape when the curtains are hung.

This ensures a pair of curtains which are long lasting and look elegant!!

We simply offer a made to measure service but just significantly cheaper than the high street.

Many thanks again for your initial order and also proceeding with another order.

If you require any further assistance please feel free to contact us and we will assist.

Have a great weekend.

Kind regards,

Customer Experience Team
Trend Furnishings

Rated 5 out of 5 stars

An excellent company from which to buy bespoke curtains!

The company were EXTREMELY helpful with advice and measurements! Their communications were excellent & knowing I had guests coming & had dragged my feet a bit about ordering, they even got the curtains to me super quickly! The quality of the curtain fabric is very good, the fabric 'hangs' really nicely & the 'finish' of the sewing is perfect! I DO recommend these folks & I'll certainly use the company again when I need more curtains! Thanks to them for the GREAT service! They certainly deserve a good review! Truly a 5* transaction!

July 12, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time out to leave us such a positive review.

Service - we pride ourselves on delivering an amazing customer experience. The Customer Services Team have been fully trained by the owners to ensure customers don't find the measuring experience daunting. It honesty is very simple.

The fabric you chose was our most popular plain fabric. It's a very lightweight fabric and drapes beautifully. Just to mention, it's also crease free!!

Timeliness - we pride ourselves on the fact that we manufacture everything on site and in house i.e. we do NOT and will NOT send our fabrics out to other companies for make up. This allows us to control the quality of what leaves our premises.

If you require anything further please do not hesitate to contact us.

Kind regards,

Customer Services Team
Trend Furnishings

Rated 5 out of 5 stars

No 1 curtain company

Excellent company very helpful.
They made my caravan curtains to my spec and are of fantastic quality. I would highly recomend Trend Furnishing
Mr Ronnie Butler

July 8, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for your kind words.

From memory, you opted for our Hartford fabric with the popper tape.

We're glad you like your curtains and the service you received.

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Services Team
Trend Furnishings

Rated 5 out of 5 stars

Top Notch Curtains and Service

I had previously ordered door curtains from Trendfurnishings and I was very happy with the quality so when we decided we needed a full new set of door curtains, valances, curtains and tie backs it seemed the logical thing to use them again. They quickly provided costings and advice for our requirements, payment was simple and the manufacture and dispatch of our new curtains was well within the given timescale. Unfortunately in one of my finest senior moments I inadvertently ordered the wrong colour (red not burgundy) for half of the order! Totally my own fault. Trend customer service were very helpful and understanding ( unlike my good lady) in helping to sort this out as well as providing a couple of items needed to complete the order and save my integrity...
If you are looking for made to order curtains etc of the highest quality, very competitive pricing and excellent customer service then these are the people for you. I cannot recommend them highly enough and will buy from them again without doubt.

July 8, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for leaving such a positive review.

We're glad you like the curtains and the service you experienced.

We would like to highlight that we appreciate your honesty more than anything and appreciate you accepting the error that was made. Hopefully your good lady will get used to bright and vibrant colour :)

If you require anything further please feel free to contact us and we will assist.

Kind regards,

Customer Services Team
Trend Furnishings

Rated 5 out of 5 stars

Excellent service and quality

I needed very very large curtains for my sons bedroom. On websites they were going to cost £300-600 and that wasn’t my ideal fabric! I needed them to be thermal also because the window is so big the room gets cold. I looked on eBay and found trendfurnishings. I got in touch with my measurements and ordered a couple samples. I also had a call with the company to confirm a few things and was given an amazing price. They also came within days!
Really happy with the quality and they as described/ordered. Customer service was great and responses were fast to emails.

Thank you

July 7, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for the feedback. It really is appreciated.

We have to make customers aware the reason we aren't as expensive as the other retailers is that we don't have a huge marketing budget. We are a tight knit team passionate about delivering made to measure curtains at an affordable price.

We always get excited when customers leave us a positive review as it is a direct reflection of the hard work that has gone into developing the processes and business.

Thermal - we source our thermal blackout lining from the same suppliers of John Lewis i.e. we only use the best quality components in making your curtains.

Measurements - we employ a team of Customer Services representatives who have been fully trained by the owners on how to measure accurately for customers and also to make it as seamless as possible.

If you require anything further in the future please feel free to contact us.

Have a good weekend.

Kind regards,

Trend Furnishings
Customer Services

Rated 5 out of 5 stars

I needed some black out curtains with…

I needed some black out curtains with specific dimensions for my camper van and got in touch with Alex at Trendfurnishings. The curtains arrived very well packaged and well ahead of expected time of delivery.
Alex and the team were incredibly professional and well beyond my expectations, as was the quality of the curtains !!!! I would highly recommend. Such good service is hard to find these days and with rubbish imports from outside countries. Buy British !
Thank you.

July 4, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for leaving the review. It really is appreciated.

All our curtains are made on site to our customer specifications. We are surrounded by skilled machinist who have been involved in all types of projects for major high street brands.

Our in house Customer Services Team are always on hand to assist customers with their requirements.

At a time when import costs have started to soar, we believe we're in a competitive position to offer customers UK manufactured soft furnishings.

If you require anything further please feel free to call us and we will assist.

Take care.

Kind regards,

Trend Furnishings

Rated 5 out of 5 stars

Such patient service with a pensioner

I’m an old age pensioner and struggle with age related issues and normally my partner (who is younger and more with it) does all the furnishings but I thought I’d order curtains for our caravan. They were so helpful and patient. I made mistakes in listing what I needed and have helped me through it and advised me well. They have been great in helping to sort my ordering and. 10 out of 10 for dealing with me and such good customer service.

July 2, 2022
Unprompted review
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Reply from Trendfurnishings

Hi,

Many thanks for taking the time to leave such a glowing review.

Fortunately we have a very well trained and patient team at Trend Furnishings.

We like to ensure customers are 100% sure about the sizes and what they're ordering before we proceed with an order. It's all part of the service.

You ordered our Kalmar fabric range with the blackout lining which is proving to be very popular with customers.

We can see you've already sent us an email requesting more curtains (we will respond shortly to fulfil this request).

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Trend Furnishing

Rated 5 out of 5 stars

Great service from Trend Furnishings

Great service with my custom made boat curtains, I will be back for more soon .

Regards Darren
Somerville Stone

June 29, 2022
Unprompted review
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Reply from Trendfurnishings

Hi Darren,

Many thanks for taking the time to leave us a review.

We are so glad to hear that you liked your curtains. These were the Blue Navy in the plain fabric we offer with eyelets. FYI - we are one of the very few companies that also offer eyelets in different colour options. We offer the eyelets in Silver, Gold, Antique Bronze and Black.

Thank you for your custom. If you require anything further please feel free to contact us.

Kind regards,
Customer Services Team
Trend Furnishings

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