I’ve gotten several pieces and one piece, the spiked Cuban chain was very hard to unlink. However, the customer service was quick to rectify and ship a new chain. The last necklace I ordered was a cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the jewelry from Tres Colori 😌, most dont look like costume stuff . I mainly had all good transactions from them , and customer service is usually good . I gave 4 stars out of 5 stars... See more
Company replied
Always got my jewelry on time and customer service is awesome and helpful! The only thing is the jewelry can get worn out easily and I’ve had a couple of pieces break within 6 months to a year, but th... See more
Company replied
I know everyone has different experiences with people, places and/or things. Here’s my honest review… nothing short of amazing! First green flag: I had made a careless mistake with my address (they br... See more
Company replied
Company details
Written by the company
Discover Tres Colori Jewelry, where beauty meets expert craftsmanship in the heart of NYC. Our pieces, made with sterling silver and 14k gold, reflect sophistication and style. We bring our original styles to life by crafting detailed necklaces, delicate bracelets, and popular rings that tell a unique story. Express yourself with our pieces! Choose Tres Colori for a touch of NYC luxury and experience the love in every piece.
Contact info
6 Middle Neck Road Suite #301, 11021, GREAT NECK, United States
- +1 646-783-1084
- info@trescolori.com
- trescolori.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Taking money out my account when I…
Taking money out my account when I haven't purchased anything in the last six months or more.
May 20, 2025
Unprompted review
Reply from Tres Colori
Hi Doris,
We’re really sorry for the confusion and understand how concerning it can be to see an unexpected charge. That’s never a situation we want our customers to feel uneasy about.
A customer service representative will be reaching out to you directly to review your account, explain the charge, and make sure everything is resolved properly.
If you’d like to connect with us sooner, please feel free to email info@trescolori.com, and we’ll be happy to help right away.
Warm regards,
Ava
Head of Customer Service
Tres colori I love them they are very helpful
Tres Colori will help you asap with a problem your having I love this company
September 18, 2025
Unprompted review
Reply from Tres Colori
Hi Marica,
Thank you so much for your kind words and support. It truly means a lot to us to hear that you felt helped and cared for. We’re always here to make sure you feel supported every step of the way, and we’re so grateful to have you as part of the Tres Colori family.
I love getting my jewelry from tres…
I love getting my jewelry from tres color
September 9, 2025
Unprompted review
Reply from Tres Colori
Hi Jessica,
Thank you for sharing the love. We’re so happy you enjoy getting your jewelry from Tres Colori. Your support means more than you know, and we truly appreciate you choosing us.
I’ve placed an order back in November…
I’ve placed an order back in November and it is now January and I’ve still not received the order! This company is a scam!! I’ve spoken to someone named Ava via email that said a bunch of LIES! you can’t call the company as the number they list is FAKE. I’m going to be reporting them and reaching out to my bank IMMEDIATELY.
November 28, 2025
Unprompted review
Reply from Tres Colori
Hi Ebony,
We’re truly sorry for how long this situation took and for the frustration it caused. You were absolutely right to expect clearer communication and a faster resolution, and we acknowledge that we fell short.
Since your review was posted, our customer service team has taken steps to resolve this matter. Your piece has now shipped, and tracking information was provided to you directly. Our customer service team will also be reaching out to ensure everything is received safely and to address any remaining questions.
We are not a scam, and we take concerns like this very seriously. While production delays can occasionally occur with custom pieces, we worked directly with you to ensure the issue was addressed and your order was completed.
Warm regards,
Ava
Head of Customer Service
Reply from Tres Colori
Hi Jenaette,
Thank you for your review. We understand how concerning it can be to feel unsure about your order status. We checked your order and can confirm that it was placed on December 24th and shipped out today, January 9th.
A customer service agent will be reaching out to you directly with your tracking information so you can follow your package as it makes its way to you.
If you have any additional questions in the meantime, please feel free to contact us at info@trescolori.com. We’re always happy to help.
Warm regards,
Ava
Head of Customer Service
Beware…they will sign you up for a…
Beware…they will sign you up for a subscription without your knowledge and then will not refund you when you find out and cancel. Shady business practices.
January 1, 2026
Unprompted review
Reply from Tres Colori
Hi Sasha,
Thank you for sharing your concerns. I’m really sorry for the frustration this caused and understand how upsetting it can feel to see a charge you weren’t expecting.
At this time, we don’t see an email or order associated with this review, so we’re unable to locate your account to help directly. We absolutely want to make this right for you. If you can please email us at info@trescolori.com with the email used to place your order, our customer care team will be happy to review everything and assist you right away.
Our VIP membership is always optional, and if a customer requests to cancel, we do take care of that. We’d really appreciate the opportunity to look into this for you and resolve it properly.
Thank you again for bringing this to our attention.
Love the Quality of all there jewelry
Love the Quality of all there jewelry. Been using them for years! No tarnishing just clssic pieces.
December 21, 2025
Unprompted review
Reply from Tres Colori
Hi Kyra,
Thank you so much for your continued love and loyalty over the years. It truly means everything to us to hear that your pieces have remained classic, beautiful, and tarnish-free. We’re so grateful to have you as part of the Tres Colori family.
Member ship too expensive a d shipping…
Member ship too expensive a d shipping take to long nice products can be a little more solid bends and gets discolored easy
October 6, 2025
Reply from Tres Colori
Hi Rxwdy,
Thank you for taking the time to share your honest feedback with us. We’re glad to hear you liked the products, and we truly appreciate you pointing out the areas where we can do better.
We understand that the membership cost and shipping timeline can feel frustrating, and we’re always working on improving both our production flow and the overall value of our VIP program. As for your concerns about bending or discoloration, that’s definitely not the experience we want for our customers. Our pieces are meant to last, and we’d really like the opportunity to look into this for you and help make it right.
Our customer care team will be reaching out to you directly so we can review your order and discuss options such as a remake or store credit. Thank you again for your feedback. It helps us grow and improve, and we appreciate you giving Tres Colori a try.
My HONEST review….
I know everyone has different experiences with people, places and/or things. Here’s my honest review… nothing short of amazing! First green flag: I had made a careless mistake with my address (they brought it to my attention by canceling the order and giving me a chance of fixing the issue) and my experience with customer service was great (Ava). Second, I know things are delayed sometimes, I expected it to be late getting here… it arrived WAY earlier. Third and last green flag: the work is BEAUTIFUL. I will be shopping here again.
December 11, 2025
Unprompted review
Reply from Tres Colori
Hi Nicole,
Thank you so much for sharing your honest and thoughtful experience. We’re really glad we were able to catch the address issue early and make things smooth for you. Hearing that your piece arrived sooner than expected and that you loved the craftsmanship truly makes our day. We can’t wait to create more for you.
My daughter and I have matching…
My daughter and I have matching necklaces! It’s like a mommy and me jewelry piece. We receive many compliments and questions pertaining to where we got our necklaces.
December 14, 2025
Unprompted review
Reply from Tres Colori
Hi Adina,
Thank you for sharing such a sweet experience. Matching necklaces with your daughter sounds so special, and we love knowing your pieces spark compliments and conversations. Thank you for letting Tres Colori be part of that bond.
M Experience I like Tres Colori jewelry
I like Tres Colori jewelry. I have ordered 4 necklaces for myself and my daughter and they are usually of good quality. However, 2 of them have tarnished really bad without being worn constantly and stored in their satchels. They are past the return period so I am stuck with them.
December 13, 2025
Unprompted review
Reply from Tres Colori
Hi Bobby,
Thank you for taking the time to share your experience. We’re really glad to hear you’ve enjoyed many of your pieces, and we’re truly sorry to hear about the ones that tarnished despite proper care. That’s never the experience we want for our customers. Our care team will be reaching out to see how we can support you further.
Absolutely BEAUTIFUL necklaces 😍😍 I…
Absolutely BEAUTIFUL necklaces 😍😍 I love them 🤎 got 1 for me and my grand daughter for Christmas and I know she's gonna love it! If you're thinking about getting it DON'T HESITATE GET IT!!
December 8, 2025
Unprompted review
Reply from Tres Colori
Hi C C,
Thank you so much for the love and enthusiasm. We’re honored you chose Tres Colori for such a meaningful gift for you and your granddaughter. We hope it brings her so much joy this Christmas.
Very nice
The nameplate is lovely only thing the chain is small my baby not going to be able to wear it long she’s 6 months it’s almost like a choker
November 22, 2025
Reply from Tres Colori
Hi there,
Thank you so much for your feedback — we’re really glad to hear you love the nameplate, and we completely understand your concern about the chain length for your little one. We want to make sure it fits her comfortably.
We’ve already shipped out a free chain extender to give her extra room to grow, and we’ve also sent you an email with the tracking number so you can follow its delivery.
We truly appreciate you giving us the chance to make this right and hope the extender helps your baby enjoy her necklace for much longer.
— The Tres Colori Team
Love the jewelry and I'm never…
Love the jewelry and I'm never disappointed
January 1, 2025
Unprompted review
Reply from Tres Colori
Hi Paris,
Thank you for your kind words. We’re so happy to hear you’re never disappointed and truly appreciate your continued support.
Reply from Tres Colori
Hi Lily,
Thank you for sharing this with us. We’re truly sorry to hear your necklace tarnished after just one wear. That’s not the experience we want for you, and we understand how disappointing that must have been.
We also see that you reached out to us and were provided a direct return link, but we’re sorry for any confusion or frustration along the way.
Our customer service team will be reaching out to you directly to make sure everything is taken care of. Thank you again for bringing this to our attention.
Reply from Tres Colori
Hi Khalil-Jusin,
Thank you so much for your feedback. We’re glad you’re happy with the quality and look of your piece and truly appreciate you choosing Tres Colori.
I’ve ordered from Tres Colori multiple…
I’ve ordered from Tres Colori multiple times and I’ve never had any issues. I also ordered jewelry for my one year old daughter and 9 year daughter as well. They love their jewelry and the quality is great
June 7, 2025
Unprompted review
Reply from Tres Colori
Hi LeAsia,
Thank you for trusting Tres Colori with jewelry for both yourself and your daughters. It means so much to know your family loves their pieces and that the quality has met your expectations.
I really like my picture charms
I really like my picture charms. The thing is me clasp broke, so I had to use another chain.
April 28, 2025
Unprompted review
Reply from Tres Colori
Hi Melinda,
Thank you for sharing your experience. We’re glad you love your picture charms and appreciate you letting us know about the clasp. Our customer care team will be happy to assist if you ever need support with your piece.
Best jewelry made hands down!!!
Best jewelry made hands down!!!! I have brought several pieces over the years and they are holding up wonderfully!!!
November 2, 2025
Unprompted review
Reply from Tres Colori
Hi Beverly,
Thank you so much for your continued support over the years. Hearing that your pieces are holding up beautifully truly makes us proud of what we create.
They company is fast accurate and easy…
They company is fast accurate and easy to communicate with overall i love my earrings and is going to get more for my daughter's for Christmas and birthday.
March 1, 2025
Unprompted review
Reply from Tres Colori
Hi Nesa,
Thank you for your kind words. We’re so happy to hear your experience was smooth and that you loved your earrings. We hope your daughters love their pieces just as much.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.