Trezor Reviews 1,923

Greetings Trezor. Thanks again to Tristan for continuing our work together and learning the use of my new Trezor 3 wallet. I could not do this on my own so having you available has been invaluable. I will continue consulting with you until I feel fully confident with my new Trezor. Talk soon and thank you again

The last representative assigned to me. Thanks Jan

Excellent and efficient support!
I had a great experience with the Trezor support team. They were quick to respond and helped me resolve my issue without any hassle. Highly recommended for their professionalism!

I would like to emphasize the excellent service provided by the Trezor team—represented by Mr. Martin—particularly in resolving an issue I caused myself: the incorrect entry of my own email address at the time of purchasing several items.

The persistent following up on my issue is outstanding, although it is a bit slow presumably of high request demand.

I am a happy customer.

Thank you

Long delay and never got an answer.
Customer service was really bad and had very little interest solving my request/problem

Super helpful. Made it easy!!

I had an issue with my old Trezor and the customer service technical team were excellent, they took their time to help me to fix my Trezor which I couldn’t login due to firmware issues. I managed to login now .. thanks for your support.

I have been approached and scammed by a company calling themselves 'safetrezor.io' claiming their parent company is Trezor.io
Their paperwork is excellent and makes references to Trezor all the time and what great reviews that have. They claim to be working with Trezor, and work with UK and European agencies to recover lost crypto.
They take relatively small sums up front and appear to 'trace' lost funds. They then ask for a percentage of the lost funds to return them. They use a site called "safetrezor.app" and you appear to open an acount, and can initially deposit and withdraw funds without a problem. Then they ask for the payment to return the crypto that has appeared on your account as 'pending' - which they have supposedly 'found' or 'recovered' for you. Of course, when you pay this no funds are returned and you lose the money.

Names used with me are Raymond Bennett and Leah Harrigan. Their email is support at trezorsafe7.io or they use a gmail address

BEWARE - Don't assume a claimed link to Trezor is genuine.

HOWEVER - it has become apparent that the company contacting me were using Trezor's good name, good reviews and a fake website (that looks very simillar) to defraud genuine people like myself. I did not do adequate background checks before being taken for a relatively small amout of money - but still very frustrating when it happens.

Please - if anyone contacts you and uses the name 'Trezor' and says they have recovered money/assets/crypto, they are scammers.

If you need to contact someone at Trezor for information about scamming calls I dealt with shipping at satoshilabs.com.

MS

I am not new to crypt but new to cold storage. All my questions were answered completely. Even my silly questions were treated with respect. I would fully recommend

Trezor's quick response? The follow-up they give to my problem?

I experienced a persistent issue with unstaking my Ethereum, but the problem was resolved within a day after consulting with Trezor technical support.

Friendly and straightforward approach

I’m new in crypto and the people at your company have gone out of their way to help me understand things to make my experience better. I like your product product and I’ve recommended it to others.

Shawn is an excellent communicator. He is also patient and knowledgeable. The service I received will help me continue to recommend Trezor.

I think this was the first time contacting Trezor support and it was excellent. Over several weeks, many emails were exchanged until I finally realised that the problem didn't exist and I had made a massive error! Trezor were very supportive and helped me work through the original "problem" until I finally realised my mistake. I feel very embarrassed about my error but they have been very courteous about the whole thing. I can highly recommend Trezor hardware wallets and Trezor support to anyone using crypto.

It my opinion it is extremely difficult to give a review of value without fully testing a product.

I have just recommended Trezor safe 7 or 5 to a HNW good friend of mine, after his complaining about a rival product, however, I will not repeat that company as this is a review of Trezor.

Over the past 18 months, I have tried and tested Trezor and most alternatives - more as a security geek than necessity.

Subsequent to testing, Trezor is, and remains, my primary core essential in my security defense.

After recent re-testing (with tech criteria results tested and retested by peers) Trezor.oi products, safe 5 and safe 7 on security, reliability, cost etc are clearly the winner, with Ledger and Onekey, respectively 2nd and 3rd place, a clear margin behind Trezor, again, only my opinion.

My first Trezor purchase, 15 months ago, was a Trezor Safe 5. I found this, at the time to be a masterclass in security in comparison. "Best-in-class" as well as an overused marketing slogan, really did apply to the Safe 5 and subsequently I found the the safe 7.

Transitioning from the Safe 5 to the Safe 7 felt like upgrading my digital fortress. Not essential as the safe 5 was adequate for the job but I was happy and willing to pay a tiny percentage of my funds to enhance my security. Lessons learned from my costly past.

On using the safe 7, the haptic feedback and larger touchscreen made navigating the interface slightly easier, the NDAA-compliant Secure Element provides unmatched peace for my mind.

I own multiple Trezor devices, a have two Safe 5s and my Safe 7 is my ultimate hardware cold wallet. The two Safe 5 are my and cool wallets, as I call them, distributing my crypto assets across these hardware wallets eliminates any single point of failure for my entire portfolio. With the bulk in safe cold wallet storage.

Furthermore, I found using the Safe 5 as my, now, cool wallet while keeping the Safe 7 for deep storage allows me to balance accessibility with maximum defense. In an era where digital threats are evolving daily, Trezor’s open-source philosophy ensures transparency you can trust. In my opinion, if you value your financial sovereignty, the Safe 5 and the Safe 7 is an essential piece of my security infrastructure.

ALWAYS do you own research and due diligence.
NEVER treat reviews as anything more than an opinion.

They were very kind in explaining what the error might have been, and the response was quick in my opinion.