Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working pro... See more
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I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn'... See more
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The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even th... See more
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Hardware is solid, no complaints there. The Safe One does exactly what it says and the Safe 7 is a step up, enjoying the added benefits of security and safety so far! But the refusal to support Monero... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The support was given fast and…
The support was given fast and effective. This is a solid 5 stars rate
April 6, 2026
Reply from Trezor
Hi Murilo!
Thanks a lot for the awesome feedback! It’s great to hear that our support was both quick and effective, that’s exactly what we aim for every time.
We really appreciate the solid 5 stars, and we’ll be here whenever you need us again! 💪
The Trezor Team 🔐🚀
Everything worked very well
Very fast deliverey.
After I changed my mind easy way to return.
Great support
April 6, 2026
Reply from Trezor
Hi Frank! 😄
Thanks for sharing your experience! We’re glad the return process was easy for you, that’s something we always aim to keep simple and hassle-free.
If you ever need anything else, we’re here for you every step of the way. 💪
The Trezor Team 🔐🚀
Reply from Trezor
Hi Mo! 😊
Thanks a lot for your kind words! We’re glad you had a smooth experience with our customer service, and we’ll keep doing our best to be there whenever you need us.
The Trezor Team 🔐🚀
Reply from Trezor
Hey Ken,
Thank you for your kind words and we’re glad to hear the support team was able to thorougly answer your questions.
If you ever need anything further, we’re here to help.
Best regards,
The Trezor Team 🔐🚀
Highly Recommended.
English as a first language, Military Vet, excellent and thorough.
Highly recommended!
April 1, 2026
Reply from Trezor
Hey Richard,
Thank you for the recommendation and your kind words, it’s truly appreciated. We are glad the Trezor Expert session with Shawn was helpful and thorough.
If you ever need anything further, don’t hesitate to reach out.
Best regards,
The Trezor Team 🔐🚀
Excellent customer service
Placed a order for a safe 5 then realised I wanted a safe 7 instead. Asked the chat bot who opened a ticket for me & the order was cancelled within minutes by a human agent. Usually something like that would take days for a response so I’m very impressed by the customer service.
April 1, 2026
Unprompted review
Reply from Trezor
Hey Conor,
Thank you for the fantastic feedback and we’re glad we could quickly get that sorted for you and make the switch smooth and hassle-free.
If you need anything else along the way, we’re always here to help.
Best regards,
The Trezor Team 🔐🚀
Trying Something New
The initial instructions didn't work for me, but with a little effort on my part, I was able to figure out what to do to get the recovery code on my Trezor re-instated. And it worked out easily after that.
March 23, 2026
Unprompted review
Reply from Trezor
Hey Jacob! 👋
Thanks for sharing your experience! Sometimes the first steps can be a bit tricky, so major props to you for sticking with it and figuring things out. 💪 It’s great to hear that you were able to get your recovery sorted and everything running smoothly after that. If anything else ever comes up, we’re just around the corner to help out.
Onward and upward,
The Trezor Team 🔐🚀
It was a great intro to the crypto space.
I researched a lot of different cold wallets prior to deciding on which one was the best for me. I am new to this space and I wanted to do everything right and I came in with the mindset of investing here and there with money that I could be okay losing if it came down to that while learning. I took the approach that there was no pressure and just looked at it as adventure. I tried another wallet and decided that I would use that one for my "burner" wallet and use the Safe 7 as my main one. I ordered it came fast. I remembered learning to inspect the packaging for any signs of tampering and it was as it should be and the security sticker was at the bottom. It was super easy to connect and set up. The setup includes checking the if the wallet is authentic and it tells you. The Safe 7 is easy to navigate and it pairs nicely with the software and overall, my experience has been really great. The haptic feedback when navigating the device is really nice and the sturdiness of the wallet makes me feel like it will last. The colors are nice and I chose the green. I think the device has a very appealing and high-end look to it. Overall, I really feel like this is great option for me.
March 17, 2026
Unprompted review
Reply from Trezor
Hey Stephanie! 👋
Thanks for sharing your thoughtful journey into the crypto world. It sounds like you approached everything with curiosity and care, which is such a great mindset to have! 🚀 We’re really happy to hear that the Safe 7 has found a home as your main wallet, and it’s awesome that you took the time to inspect the packaging and make sure everything was secure. That green color choice? Solid pick, we love a bit of flair in our tech too! 💚
Sounds like you’re off to a strong and stylish start in the space! If you ever need support along the way, we’ve got your back.
Happy exploring,
The Trezor Team 🔐🚀
Nick made my day
Nick made my day! I thought I had lost a fair amount of crypto and he found it in about 5 minutes. We concluded a very productive session with a 'send' BTC transaction which just posted in my Coinbase account. Thanks Nick, Ray
March 31, 2026
Reply from Trezor
Hey Ray! 😊
That’s awesome to hear! Losing track of crypto can be super stressful, so we're really glad Nick from our Trezor Expert team was able to step in and help you out. It sounds like the session wrapped up perfectly, with your BTC landing safely in your Coinbase account. Huge thanks for sharing this moment with us!
All the best,
The Trezor Team 🔐🚀
Helpful staff
Instructions are sometimes too technical for the average user to understand.
But the personnel working at HELP are very good and always come back to you offering further service.
March 31, 2026
Reply from Trezor
Hi Elisa!
Thanks a lot for your honest feedback 💬 It means a lot to hear that our support team is stepping up and making sure you feel supported when things get tricky.
Take care and thanks again for sharing this with us 🙏
The Trezor Team 🔐🚀
Reply from Trezor
Thanks for the shout 🙌 We're really glad our support team could help you out and make things easier.
Catch you around and stay safe out there!
The Trezor Team 🔐🚀
Reply from Trezor
Hey Andy! 👋
Big thanks for the shout. We're really glad our support team could step in and help when needed. We’re always here to make things as smooth as possible for you 🚀
Appreciate you being part of the Trezor community!
The Trezor Team 🔐🚀
It's a real pleasure to use Safe7
It's a real pleasure to use Safe7. I had an older model for three years, which I just replaced. I've had plenty of problems with platforms like Binance and Coinbase, but never with Trezor. Total freedom to send or receive without ceilings or limits, and often instantly. Of course, you have to be careful before confirming a transaction, as they are irreversible.
March 30, 2026
Reply from Trezor
Hi Gilbert 👋
Thanks for sharing your experience! It’s awesome to hear that Safe7 has been such a pleasure to use. We totally get the frustration with other platforms, so knowing you’ve found smooth sailing with Trezor means a lot to us. And you’re absolutely right, double-checking before confirming, is key in crypto!
Thanks again for the thoughtful review and for being part of the journey with us! 🙌
The Trezor Team 🔐🚀
I got a problem of visibility of my…
I got a problem of visibility of my tokens on Trezor Suite and it was resolved with a precise advice of Trezor team. Thanks a lot!
March 30, 2026
Reply from Trezor
Hey Hubert!
Thanks a ton for sharing your experience! 🙌 We’re glad the visibility issue with your tokens got sorted out smoothly with the right guidance.
If anything else occurs, we’re just a message away!
Take care and happy securing,
The Trezor Team 🔐🚀
All went perfectly well with a…
All went perfectly well with a replacement of a faulty Trezor. Thank you.
March 30, 2026
Reply from Trezor
Hi OK!
Thanks for the kind words 😊 We're really glad the replacement process went smoothly for you!
If you ever need anything else, we’re just a message away.
Take care and happy securing!
The Trezor Team 🔐🚀
Excellent customer support.
They were quickly responsive to address my concern. Highly recommend Trezor over every other hardware wallet.
March 18, 2026
Unprompted review
Reply from Trezor
Hi Manuel! Thanks so much for the amazing recommendation 😊 We truly appreciate your trust and support!
Reply from Trezor
Hello! 😊
That’s awesome to hear—thanks for letting us know! If you ever need anything else, we’re always here to help.
Great experience with customer support
When my safe 3 failed within 2 years, I wasn't sure what I would get with the customer support.
After describing the issue, I was asked to upload a video showing the problem and evidence of purchase.
Within 24 hours after I first reached out to support, I was told that my case had been reviewed and a full refund would be made.
Having a device fail unexpectedly is disappointing but it is nice to get such quick responses when something goes wrong.
March 25, 2026
Reply from Trezor
Hello!
Thank you for sharing your feedback with us.
While we certainly wish your device had a longer lifespan, we are very glad our support team provided a smooth resolution!
Long-term user of all Trezor models
I’ve been using Trezor for several years now and own every model they’ve released. Overall, I’m very satisfied – the setup is always intuitive, and the Trezor Suite app remains user-friendly even when managing multiple devices. I appreciate the build quality and the consistent focus on security. Regarding their customer support, they respond relatively quickly and always get straight to the point, which isn't always the norm in the crypto world. The only minor downside is the occasional slow data sync within the app, but otherwise, it’s a top-tier product that I highly recommend.
March 25, 2026
Reply from Trezor
Hello Jan!
Wow, owning every Trezor model — that’s some serious experience under your belt! 😄 We really appreciate you sticking with us over the years and taking the time to share such thoughtful feedback. It’s great to hear that the setup process and Trezor Suite have been consistently intuitive for you, especially when managing multiple devices.
We truly appreciate your recommendation and your long-term trust in us. If you ever need anything, we’re always here! 🚀
Nick was patient and very thorough
Nick was patient and very thorough. Talked at our level. Easy to follow his instructions. Did not stress us about our time allotment. Excellent support experience.
March 24, 2026
Reply from Trezor
Hello Michael!
This is so lovely to read — thank you for sharing your experience with us! 😊
We’re really happy to hear that Nick was able to guide you in a clear and patient way.
If you ever need anything else, we’re always here for you! 🚀
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